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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support

    7-zip problems AGAIN AND AGAIN AND AGAIN AND AGAIN…..

    Tech Support
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    • H
      HandsomeGuy last edited by

      I am constantly having similar problems to this guy http://www.powerarchiver.com/forums/showthread.php?t=738 and I’m using PA 2006 9.5 Beta 2. I have always had troubles with 7-zip with PA. I use PA to compress many thousands of files with many subfolders and when its done and I open up the archive, one folder is missing from it. The same things done on WinRAR has NO problems and all files and folders are present.

      I’m really sick of this, and now use WinRAR. So you PA people can scoff and say no such problems exist like you do all the damn time, since no-one else seems to be using PA with 7-zip files.

      I’m also on Win XP SP2.

      Oh, and don’t tell me that Beta 3 will fix this problem, cuz nothing seems to fix it.

      1 Reply Last reply Reply Quote 0
      • B
        BrianMcN last edited by

        When I tried to compress 150 PSD file of about 30 Megabytes each. It wold go through the compressing stage, but when it finish is said it could not find the directory. When I put only 30 of these PSD files into a zip file it worked ok. This was with Beta 1 of 9.5 I have not tried it with Beta 2 :rolleyes:

        Windows XP SP2

        TBGBe 1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          @HandsomeGuy:

          I am constantly having similar problems to this guy http://www.powerarchiver.com/forums/showthread.php?t=738 and I’m using PA 2006 9.5 Beta 2. I have always had troubles with 7-zip with PA. I use PA to compress many thousands of files with many subfolders and when its done and I open up the archive, one folder is missing from it. The same things done on WinRAR has NO problems and all files and folders are present.

          I’m really sick of this, and now use WinRAR. So you PA people can scoff and say no such problems exist like you do all the damn time, since no-one else seems to be using PA with 7-zip files.

          I’m also on Win XP SP2.

          Oh, and don’t tell me that Beta 3 will fix this problem, cuz nothing seems to fix it.

          What settings were you using? You have to explain the problem in more detail.
          Nobody is saying “such problems dont exist”, it is just that they need to be reported. 20 people tested 7zip support for 3 months, obviously they did not do what you are doing, somehow :-).

          thanks,

          1 Reply Last reply Reply Quote 0
          • TBGBe
            TBGBe last edited by

            @HandsomeGuy:

            I am constantly having similar problems to this guy http://www.powerarchiver.com/forums/showthread.php?t=738
            …
            Oh, and don’t tell me that Beta 3 will fix this problem, cuz nothing seems to fix it.

            Sorry, I don’t want to start an argument but for the situation where I encountered the problem (as I described in that thread) it is fixed in beta 3.
            You reported the same problem in http://www.powerarchiver.com/forums/showthread.php?t=437 but with too little details to confirm if it was exactly the same problem/procedure so in that sense you are correct, I cannot say if it will be fixed for you or not.

            @HandsomeGuy:

            So you PA people can scoff and say no such problems exist like you do all the damn time

            I’m a PA user - not sure if that makes me one of the “PA people” or not.
            However, I like PA and so try to help other users where I can. I am not aware that I (or other regular posters here in the forums) have ever “scoffed” and said the problem does not exist. Although we should always remember that this is an international forum, not all posters have English as their first language.

            Saying I/we cannot reproduce the problem with the limited information/details provided
            simply means either there is not enough to try, or that I/we have tried - but obviously something was different to way the reporter is using PA. Hence I/we have to ask for as much detail as possible (even to going step by step).

            @HandsomeGuy:

            I have always had troubles with 7-zip with PA. I use PA to compress many thousands of files with many subfolders and when its done and I open up the archive, one folder is missing from it.

            Is this the “other problem” you hinted at (but did not describe like this) in http://www.powerarchiver.com/forums/showthread.php?t=981 ?

            Anyway, regarding this:
            Do you have even a feel for a number when you say “many thousands of files” and “many subfolders”?
            Does the problem only happen when you compress more than one thousand - so there is no problem with 800 for example? (I have used 7z compression on a folder containing 9378 files in 734 sub-folders and not seen this problem).

            TBGBe 1 Reply Last reply Reply Quote 0
            • TBGBe
              TBGBe @TBGBe last edited by

              Just a thought - could it be that the “missing folder” in the archive was empty (no files or also only empty sub-folders)?
              There was a problem with this particular situation but I cannot remember if it was 7z or another format.

              H 2 Replies Last reply Reply Quote 0
              • H
                HandsomeGuy @TBGBe last edited by

                Well, where can I begin…

                I have my 7-zip at the default settings, except that I have enabled Solid Archives and Ultra memory compression settings.

                I tried to compress X-Setup Pro 7.1 which contains 10 folders and 1,051 files totalling 11.9MB.

                Also, XBMC which contains 11 folders and 1,352 files totalling 152MB.

                Now what really gets to me is how easy this problem has been happening for me and a few others, yet PA “testers” cannot get those problems.

                Like I said, don’t bother fixing it, I have given up really. PA was good before, but now with WinRAR so much more rleiable and faster, who needs the crappy unstable PA anyways. And to think I really liked PA once.

                Maybe the 7-zip feature zupport should be removed altogether.

                spwolf TBGBe 2 Replies Last reply Reply Quote 0
                • H
                  HandsomeGuy @TBGBe last edited by

                  @TBGBe:

                  Just a thought - could it be that the “missing folder” in the archive was empty (no files or also only empty sub-folders)?
                  There was a problem with this particular situation but I cannot remember if it was 7z or another format.

                  Even if a folder is empty, i expect it to be compressed if I have selected it. This isn’t a feature, this is a damn stupid bug.

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware @HandsomeGuy last edited by

                    @HandsomeGuy:

                    Well, where can I begin…

                    I have my 7-zip at the default settings, except that I have enabled Solid Archives and Ultra memory compression settings.

                    I tried to compress X-Setup Pro 7.1 which contains 10 folders and 1,051 files totalling 11.9MB.

                    Also, XBMC which contains 11 folders and 1,352 files totalling 152MB.

                    Now what really gets to me is how easy this problem has been happening for me and a few others, yet PA “testers” cannot get those problems.

                    Like I said, don’t bother fixing it, I have given up really. PA was good before, but now with WinRAR so much more rleiable and faster, who needs the crappy unstable PA anyways. And to think I really liked PA once.

                    Maybe the 7-zip feature zupport should be removed altogether.

                    and what happens actually when you compress it to 7zip?

                    H 1 Reply Last reply Reply Quote 0
                    • TBGBe
                      TBGBe @HandsomeGuy last edited by

                      @HandsomeGuy:

                      I have my 7-zip at the default settings, except that I have enabled Solid Archives and Ultra memory compression settings.

                      I tried to compress X-Setup Pro 7.1 which contains 10 folders and 1,051 files totalling 11.9MB.
                      Also, XBMC which contains 11 folders and 1,352 files totalling 152MB.

                      OK, I don’t know so did a Google for “XBMC”
                      Result -> http://www.xboxmediacenter.com/
                      Went to the Downloads page and selected:-
                      (Source Files) XBMC_src-v1.1.0.rar
                      Size : 67,136,925

                      With PA 9.5(beta3) installed:

                      Explorer Shell - PowerArchiver->Extract to folder XBMC_src-v1.1.0

                      Folder XBMC_src-v1.1.0 Size: 194,504,076 :: 5759 Files :: 527 Folders
                      Now I realise this is not what you were trying to report, but still I’ve got this far…

                      Explorer Shell - Folder - PowerArchiver->Compress with Options…

                      Format : 7z
                      Add Files
                      Active Options :: Ultra, Include System & Hidden Files, Solid

                      This gave me XBMC_src-v1.1.0.7z
                      Size : 58,394,962 :D

                      Again Explorer Shell - PowerArchiver->Extract to … > XBMC_src-v1.1.7z

                      Folder XBMC_src-v1.1.7z Size: 194,504,076 :: 5759 Files :: 527 Folders

                      So I’m back to
                      @TBGBe:

                      I have tried - but obviously something was different to way the reporter is using PA.

                      :confused:

                      H 1 Reply Last reply Reply Quote 0
                      • H
                        HandsomeGuy @spwolf last edited by

                        @spwolf:

                        and what happens actually when you compress it to 7zip?

                        Read the top of the post man.
                        But basically, i’m losing folders/files that are shown up once you open the 7-zip archive to the contents I compressed. So in other words, what i’m compressing contails 111 folders and 1500 files, the 7-zip file shows there are 1495 files and 108 folders.

                        spwolf 1 Reply Last reply Reply Quote 0
                        • H
                          HandsomeGuy @TBGBe last edited by

                          @TBGBe:

                          OK, I don’t know so did a Google for “XBMC”
                          Result -> http://www.xboxmediacenter.com/
                          Went to the Downloads page and selected:-
                          (Source Files) XBMC_src-v1.1.0.rar
                          Size : 67,136,925

                          With PA 9.5(beta3) installed:

                          Explorer Shell - PowerArchiver->Extract to folder XBMC_src-v1.1.0

                          Folder XBMC_src-v1.1.0 Size: 194,504,076 :: 5759 Files :: 527 Folders
                          Now I realise this is not what you were trying to report, but still I’ve got this far…

                          Explorer Shell - Folder - PowerArchiver->Compress with Options…

                          Format : 7z
                          Add Files
                          Active Options :: Ultra, Include System & Hidden Files, Solid

                          This gave me XBMC_src-v1.1.0.7z
                          Size : 58,394,962 :D

                          Again Explorer Shell - PowerArchiver->Extract to … > XBMC_src-v1.1.7z

                          Folder XBMC_src-v1.1.7z Size: 194,504,076 :: 5759 Files :: 527 Folders

                          So I’m back to

                          :confused:

                          Well, there is something very wrong here, because whenever I do that same step, I lose files/folders during compression.
                          Also, I don’t right click and select “extract to”, i open the file in PA and extract that way. But I still rightclick and compress files to 7-zip. I have 1GB of memory, so I doubt its memory related, even though I know 7-zip is a very big system hog.

                          Are there other programs apart from 7-zip and PA that has full support for 7-zip files?

                          spwolf TBGBe 2 Replies Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware @HandsomeGuy last edited by

                            @HandsomeGuy:

                            Read the top of the post man.
                            But basically, i’m losing folders/files that are shown up once you open the 7-zip archive to the contents I compressed. So in other words, what i’m compressing contails 111 folders and 1500 files, the 7-zip file shows there are 1495 files and 108 folders.

                            I have to ask questions, trying to determine what is actually happening. It went from 1 folder missing, to 3 folders and 5 files. Do you know what were these folders & files, anything specific about them?

                            It really has absolutly nothing to do with bug report you have linked in your first post, since that has been fixed.

                            For Terry’s post, I checked on empty folders and indeed PA does not save empty folders for 7zip. This is something we can add/fix in the next release.

                            Only way we can see and find these things is if people ask questions and try to reproduce it.

                            We are thankful for any kind of bug report, since anything will show us some error, but more info you give, it will be fixed sooner and easier.

                            thanks,

                            H 1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware @HandsomeGuy last edited by

                              @HandsomeGuy:

                              Well, there is something very wrong here, because whenever I do that same step, I lose files/folders during compression.
                              Also, I don’t right click and select “extract to”, i open the file in PA and extract that way. But I still rightclick and compress files to 7-zip. I have 1GB of memory, so I doubt its memory related, even though I know 7-zip is a very big system hog.

                              Are there other programs apart from 7-zip and PA that has full support for 7-zip files?

                              How are you selecting these files? Are you selecting files/folder inside the folder or just an original folder? Is “normal relative path” option in config enabled?

                              Did you actually try extracting the files to the hard drive and comparing them?

                              thanks!

                              1 Reply Last reply Reply Quote 0
                              • H
                                HandsomeGuy @spwolf last edited by

                                @spwolf:

                                I have to ask questions, trying to determine what is actually happening. It went from 1 folder missing, to 3 folders and 5 files. Do you know what were these folders & files, anything specific about them?

                                It really has absolutly nothing to do with bug report you have linked in your first post, since that has been fixed.

                                For Terry’s post, I checked on empty folders and indeed PA does not save empty folders for 7zip. This is something we can add/fix in the next release.

                                Only way we can see and find these things is if people ask questions and try to reproduce it.

                                We are thankful for any kind of bug report, since anything will show us some error, but more info you give, it will be fixed sooner and easier.

                                thanks,

                                No, I don’t know anything about the folders concerned. I can’t be bothered looking at whats missing or why. I just know that some files/folders are missing and I delete the 7-zip archive and use WinRAR instead.

                                I don’t know what other info I can give to help you guys.

                                1 Reply Last reply Reply Quote 0
                                • TBGBe
                                  TBGBe @HandsomeGuy last edited by

                                  @HandsomeGuy:

                                  Also, I don’t right click and select “extract to”, i open the file in PA and extract that way. But I still rightclick and compress files to 7-zip

                                  OK, using the XBMC_src-v1.1.0.7z I created above…

                                  Double click to open in PA.
                                  Toolbar extract button -
                                  Enter Foldername XBMC_src-v1.1.7z

                                  Folder XBMC_src-v1.1.7z Size: 194,504,076 :: 5759 Files :: 527 Folders

                                  Menu : Actions ->Extract
                                  Enter Foldername XBMC_src-v1.1.7z2

                                  Folder XBMC_src-v1.1.7z2 Size: 194,504,076 :: 5759 Files :: 527 Folders

                                  Switch PA to Explorer View
                                  Status shows 5759 Files :: 527 Folders
                                  Click on XBMC_src-v1.1.0 and drag onto explorer window
                                  Folder XBMC_src-v1.1.0 Size: 194,504,076 :: 5759 Files :: 526 Folders

                                  However - this is correct because, of course, the main folder “XBMC_src-v1.1.0” is not included!
                                  Is this where you believe you were “losing” one folder?

                                  H D 5 Replies Last reply Reply Quote 0
                                  • H
                                    HandsomeGuy @TBGBe last edited by

                                    @TBGBe:

                                    OK, using the XBMC_src-v1.1.0.7z I created above…

                                    Double click to open in PA.
                                    Toolbar extract button -
                                    Enter Foldername XBMC_src-v1.1.7z

                                    Folder XBMC_src-v1.1.7z Size: 194,504,076 :: 5759 Files :: 527 Folders

                                    Menu : Actions ->Extract
                                    Enter Foldername XBMC_src-v1.1.7z2

                                    Folder XBMC_src-v1.1.7z2 Size: 194,504,076 :: 5759 Files :: 527 Folders

                                    Switch PA to Explorer View
                                    Status shows 5759 Files :: 527 Folders
                                    Click on XBMC_src-v1.1.0 and drag onto explorer window
                                    Folder XBMC_src-v1.1.0 Size: 194,504,076 :: 5759 Files :: 526 Folders

                                    However - this is correct because, of course, the main folder “XBMC_src-v1.1.0” is not included!
                                    Is this where you believe you were “losing” one folder?

                                    No, this is not where I was losing files/folders as I never compress from the top folder. I always compress the same way I do in ALL programs, including PA and WinRAR. Its not an error on my part people, i’m not a novice with computers and compression programs. Its not my 1st cup of tea.

                                    TBGBe 1 Reply Last reply Reply Quote 0
                                    • TBGBe
                                      TBGBe @HandsomeGuy last edited by

                                      @HandsomeGuy:

                                      Well, there is something very wrong here, because whenever I do that same step, I lose files/folders during compression.

                                      @HandsomeGuy:

                                      No, this is not where I was losing files/folders as I never compress from the top folder.

                                      Now I am completely lost! Both statements cannot be correct.

                                      I’m back to
                                      @TBGBe:

                                      I have tried - but obviously something’s different to way {you are} using PA.

                                      1 Reply Last reply Reply Quote 0
                                      • D
                                        davidsplash @TBGBe last edited by

                                        sounds like this guy is a reseller of winrar as i have followed his stepps and can not reproduce it on either a windows 2000 machine or a windows 98

                                        1 Reply Last reply Reply Quote 0
                                        • D
                                          davidsplash @TBGBe last edited by

                                          sounds like this guy is a reseller of winrar as i have followed his stepps and can not reproduce it on either a windows 2000 machine or a windows 98, i was aked to be a reseller but turned it down as i know for a fact taht pa is a better and more supported archive program

                                          H 1 Reply Last reply Reply Quote 0
                                          • H
                                            HandsomeGuy @davidsplash last edited by

                                            @davidsplash:

                                            sounds like this guy is a reseller of winrar as i have followed his stepps and can not reproduce it on either a windows 2000 machine or a windows 98, i was aked to be a reseller but turned it down as i know for a fact taht pa is a better and more supported archive program

                                            Man, I am NOT a damn reseller of any software. I really don’t care if people use PA or WinRAR or Winzip or whatever else. I only moved to WinRAR because of problems with 7-zip. I even said I always liked PA, but these 7-zip problems have been a real pain in the ass and I’ve had enough of it not being fixed. But hey, if thinking I am a WinRAR seller turns you on, then enjoy it man.

                                            TBGBe 1 Reply Last reply Reply Quote 0
                                            • TBGBe
                                              TBGBe @HandsomeGuy last edited by

                                              Sorry I missed something…
                                              @HandsomeGuy:

                                              I have always had troubles with 7-zip with PA.
                                              …
                                              but these 7-zip problems have been a real pain in the ass and I’ve had enough of it not being fixed.

                                              Are you saying that you have the same “problems” both when using the 7-Zip utility itself and when using 7z format in PA?
                                              If so, then assuming you are using current versions of both, it is not the “empty folders” problem - that is only in PA. At first I was thinking it was the “files in use” problem, but you say you did the same as me using XBMC_src-v1.1.0 - so it cannot be that either.

                                              If you really do wish to have the problem fixed, then since spywolf, davidsplash and myself can not reproduce it, I would ask that you give a lot more details.

                                              1. Use a specific example that we can also access (the Source Files XBMC_src-v1.1.0.rar I linked to will do if you do not have a smaller example).
                                              2. In PA, what options are active under “Configuration - Miscellaneous”.
                                              3. Describe step by step how you are compressing. Include PA viewstyle etc if within PA or which option if using Explorer shell (if you are not using “Compress with options…” then also describe which Compression Profiles are in PA).
                                              4. Describe step by step how you identify that files/folders are missing.
                                              5. Please make the effort to identify what is missing (at least which folders if not specific filenames).

                                              Note: it may be an inherent problem in the 7z compression itself - but spywolf is able to identify that and pass the information on if needed.

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                                                HandsomeGuy @TBGBe last edited by

                                                @TBGBe:

                                                Sorry I missed something…

                                                Are you saying that you have the same “problems” both when using the 7-Zip utility itself and when using 7z format in PA?
                                                If so, then assuming you are using current versions of both, it is not the “empty folders” problem - that is only in PA. At first I was thinking it was the “files in use” problem, but you say you did the same as me using XBMC_src-v1.1.0 - so it cannot be that either.

                                                If you really do wish to have the problem fixed, then since spywolf, davidsplash and myself can not reproduce it, I would ask that you give a lot more details.

                                                1. Use a specific example that we can also access (the Source Files XBMC_src-v1.1.0.rar I linked to will do if you do not have a smaller example).
                                                2. In PA, what options are active under “Configuration - Miscellaneous”.
                                                3. Describe step by step how you are compressing. Include PA viewstyle etc if within PA or which option if using Explorer shell (if you are not using “Compress with options…” then also describe which Compression Profiles are in PA).
                                                4. Describe step by step how you identify that files/folders are missing.
                                                5. Please make the effort to identify what is missing (at least which folders if not specific filenames).

                                                Note: it may be an inherent problem in the 7z compression itself - but spywolf is able to identify that and pass the information on if needed.

                                                No, the problems do NOT occuer in 7-zip File Manager, only PA.

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                                                • TBGBe
                                                  TBGBe @HandsomeGuy last edited by

                                                  @HandsomeGuy:

                                                  No, the problems do NOT occuer in 7-zip File Manager, only PA.

                                                  OK. You already said it isn’t the “empty folders” problem anyway.
                                                  Are you willing to provide the full description I asked for?

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                                                    davidsplash @TBGBe last edited by

                                                    i have tested with 7zip file manager and can not get the same results reported as a fault. What exactly is the fault?

                                                    The results produced were the same as powerarchiver, but were displayed differently on winrar. but essentially they were the same.

                                                    This there something bi’m missing?

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                                                    • TBGBe
                                                      TBGBe @davidsplash last edited by

                                                      @davidsplash:

                                                      i have tested with 7zip file manager and can not get the same results reported as a fault. What exactly is the fault?

                                                      HandsomeGuy has now said that the problem does not occur in 7-Zip, only in PA using 7z compression.

                                                      The references to WinRAR are just confusing things as that cannot perform 7z compression. So I basically ignore them (along with the poor attitude). I do not want to get into fruitless arguments and name calling.

                                                      The current problem I’m concerned about is that when compressing “thousands of files and folders”, using 7z format via explorer shell menu, the archive file created is missing some Files and Folder(s).

                                                      He also mentioned setting options (Ultra & Solid) so I suppose it was actually via “compress with options” and not “compress to xxx.7z” - but even that is still not clear.

                                                      At one point he reported the created archive was missing one folder then later folder(s) and 3 to 5 files. No idea if any or all of the files were in the missing folder(s) or not. Nor has he said how he determined that they were missing in the first place. Apparently, he then deleted the archive so cannot refer to it for more info.

                                                      Other than that, he’s told us nothing that enables reproducing the fault.
                                                      That’s why I asked for a detailed description of a new compression attempt - although he has also indicated that he may just “give up”.

                                                      We just have to wait and see if there is a reproducible problem.

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                                                        HandsomeGuy @TBGBe last edited by

                                                        @TBGBe:

                                                        HandsomeGuy has now said that the problem does not occur in 7-Zip, only in PA using 7z compression.

                                                        The references to WinRAR are just confusing things as that cannot perform 7z compression. So I basically ignore them (along with the poor attitude). I do not want to get into fruitless arguments and name calling.

                                                        The current problem I’m concerned about is that when compressing “thousands of files and folders”, using 7z format via explorer shell menu, the archive file created is missing some Files and Folder(s).

                                                        He also mentioned setting options (Ultra & Solid) so I suppose it was actually via “compress with options” and not “compress to xxx.7z” - but even that is still not clear.

                                                        At one point he reported the created archive was missing one folder then later folder(s) and 3 to 5 files. No idea if any or all of the files were in the missing folder(s) or not. Nor has he said how he determined that they were missing in the first place. Apparently, he then deleted the archive so cannot refer to it for more info.

                                                        Other than that, he’s told us nothing that enables reproducing the fault.
                                                        That’s why I asked for a detailed description of a new compression attempt - although he has also indicated that he may just “give up”.

                                                        We just have to wait and see if there is a reproducible problem.

                                                        If ur such a PA genious, u’d know that you can change the default PA 7-zip compression options, and once set, you can then right click and choose compress to xxxx.7z. That is what I’m doing.
                                                        Also, I KNOW the files, folders are missing because when I have uncompressed them and then selected them all and gone to properties menu, I get some figures on Windows Explorer. Then I go to the original files and do the exact same thing, and the figures are different. Why? Where have the rest of the files/folders gone?
                                                        Also, the “attitude” u describe is natural, as it happens so easily for me, and yet you have a hard time beleived me or replicating the problem.

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                                                        • TBGBe
                                                          TBGBe @HandsomeGuy last edited by

                                                          @HandsomeGuy:

                                                          If ur such a PA genious, u’d know that you can change the default PA 7-zip compression options, and once set, you can then right click and choose compress to xxxx.7z. That is what I’m doing.

                                                          I only said that I was a user not a genius, but if you check you will see that I asked if you use “Compression Profiles” in my description request. You had not mentioned them previously.
                                                          @HandsomeGuy:

                                                          Also, I KNOW the files, folders are missing because when I have uncompressed them and then selected them all and gone to properties menu, I get some figures on Windows Explorer. Then I go to the original files and do the exact same thing, and the figures are different.

                                                          OK, that’s first time you have actually mentioned that you are uncompressing the archive, up until now it is possible that you were checking archive properties or using explorer view or some other method and that the problem was in that display. But still you haven’t answered the question previously asked by spwolf and myself - how are you uncompressing?
                                                          @HandsomeGuy:

                                                          Also, the “attitude” u describe is natural, as it happens so easily for me…

                                                          It may be natural the first time time you report a problem. It is not (or at least it should not) be continued when you start getting responses asking for more details.
                                                          @HandsomeGuy:

                                                          … and yet you have a hard time beleived me or replicating the problem.

                                                          I do not think I have ever said that I do not believe you. But - yes, I have repeatedly said I cannot replicate the problem. So have other people.
                                                          You will note the length of this thread and you are still providing “bits” of information not previously mentioned.

                                                          If it is not possible to reproduce the problem, it is highly unlikely that the developers will be able to find and then fix it. So again, is that a “no” as far as providing the full description in one place is concerned?

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                                                            HandsomeGuy @TBGBe last edited by

                                                            I am decompressing by using PA to open the 7z file and then extracting that way.

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                                                            • TBGBe
                                                              TBGBe @HandsomeGuy last edited by

                                                              So again, is that a “no” as far as providing the full description in one place is concerned?

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                                                              • TBGBe
                                                                TBGBe @TBGBe last edited by

                                                                On the assumption that there is no “fault” in PA’s compression, that leaves us with the “files in use” problem.
                                                                Having been reminded by Charles, it is possible that the problem you are seeing is caused by a “third party” utility which is preventing PA accessing the files.

                                                                This is usually (but not exclusively) an “anti-virus” or similar.
                                                                When PA accesses the file for compressing, this access is prevented because another utility is accessing the file.

                                                                The “files in use” problem is that PA will not add the file to the archive AND does not give any warning that this file has been skipped.

                                                                There are a few threads on this topic - e.g. this thread in the WishList
                                                                http://www.powerarchiver.com/forums/showthread.php?t=900

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                                                                  Shivan @TBGBe last edited by

                                                                  This guy is very rude!!

                                                                  I’ve never had much problems with PA - if there was a problem, it would be fixed!

                                                                  You guys should just ignore him!

                                                                  Keep up the great work!

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                                                                  • spwolf
                                                                    spwolf conexware @TBGBe last edited by

                                                                    @TBGBe:

                                                                    On the assumption that there is no “fault” in PA’s compression, that leaves us with the “files in use” problem.
                                                                    Having been reminded by Charles, it is possible that the problem you are seeing is caused by a “third party” utility which is preventing PA accessing the files.

                                                                    This is usually (but not exclusively) an “anti-virus” or similar.
                                                                    When PA accesses the file for compressing, this access is prevented because another utility is accessing the file.

                                                                    The “files in use” problem is that PA will not add the file to the archive AND does not give any warning that this file has been skipped.

                                                                    There are a few threads on this topic - e.g. this thread in the WishList
                                                                    http://www.powerarchiver.com/forums/showthread.php?t=900

                                                                    Actually no - 7zip will add files in use. It is ZIP format that does not (but still it gives error that files are in use, with list of files not compressed).

                                                                    You can try it out by playing an mp3 file lets say and then trying compression with different formats.

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                                                                      Ricco @spwolf last edited by

                                                                      @spwolf:

                                                                      Actually no - 7zip will add files in use. It is ZIP format that does not (but still it gives error that files are in use, with list of files not compressed).

                                                                      You can try it out by playing an mp3 file lets say and then trying compression with different formats.

                                                                      Yes. Here is just to say again that I hope this could be fixed soon. The different behavior which PA performs in different archive format is very annoying.

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                                                                      • TBGBe
                                                                        TBGBe @spwolf last edited by

                                                                        @spwolf:

                                                                        Actually no - 7zip will add files in use. It is ZIP format that does not (but still it gives error that files are in use, with list of files not compressed).

                                                                        You can try it out by playing an mp3 file lets say and then trying compression with different formats.

                                                                        I had read the thread and as no-one mentioned specific formats, I thought it was a general “problem”. Thanks for the update/correction.

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                                                                        • TBGBe
                                                                          TBGBe @Shivan last edited by

                                                                          @Shivan:

                                                                          This guy is very rude!!

                                                                          I hope you were not referring to me, if so I assure you it was unintentional. :o
                                                                          If you are referring to some of the comments by Handsomeguy, then I recommend you ignore them and/or put it down to frustration. Please do not respond in kind and start a “flame war”.
                                                                          If that happens, the thread will just be locked and nobody wins.
                                                                          @Shivan:

                                                                          You guys should just ignore him!

                                                                          He has already said that he felt ignored and that it only increased the frustration when he was trying to report a problem and get it fixed.

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                                                                          • TBGBe
                                                                            TBGBe @BrianMcN last edited by

                                                                            @BrianMcN:

                                                                            When I tried to compress 150 PSD file of about 30 Megabytes each. It wold go through the compressing stage, but when it finish is said it could not find the directory. When I put only 30 of these PSD files into a zip file it worked ok. This was with Beta 1 of 9.5 I have not tried it with Beta 2 :rolleyes:

                                                                            Windows XP SP2

                                                                            I suggest you try again with PA 9.5 Beta 3.
                                                                            I don’t have any PSD files so just downloaded 5 examples from http://www.elated.com
                                                                            Didn’t see your problem, but these were a lot smaller (200k - 2MB) and anyway only 5 files doesn’t mean much.

                                                                            If your problem still exists I would start a new thread.

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                                                                            • TBGBe
                                                                              TBGBe @TBGBe last edited by

                                                                              Unfortunately, real life has intervened.
                                                                              I will not be able to follow up on this thread until next week.

                                                                              If another “regular tester” is willing, could I ask you to follow up on any further posts from Handsomeguy - concentrating on identifying the problem and not on starting a “flame war”. If you do try but find that you are put off by any abuse, just ignore the thread and I will follow up next week.

                                                                              ->spwolf
                                                                              Please monitor and delete any spurious/off-topic posts in preference to locking the thread. If there is a problem I want to find it.

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                                                                                HandsomeGuy @TBGBe last edited by

                                                                                @TBGBe:

                                                                                On the assumption that there is no “fault” in PA’s compression, that leaves us with the “files in use” problem.
                                                                                Having been reminded by Charles, it is possible that the problem you are seeing is caused by a “third party” utility which is preventing PA accessing the files.

                                                                                This is usually (but not exclusively) an “anti-virus” or similar.
                                                                                When PA accesses the file for compressing, this access is prevented because another utility is accessing the file.

                                                                                The “files in use” problem is that PA will not add the file to the archive AND does not give any warning that this file has been skipped.

                                                                                There are a few threads on this topic - e.g. this thread in the WishList
                                                                                http://www.powerarchiver.com/forums/showthread.php?t=900

                                                                                NO, the files are NOT is use at all. I don’t have any active anti-virus or spyware utlilty running. Besides, these apps only run when I manually start them, such as X-Stup Pro 3.1.
                                                                                So that theory is not correct.

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                                                                                  HandsomeGuy @Shivan last edited by

                                                                                  @Shivan:

                                                                                  This guy is very rude!!

                                                                                  I’ve never had much problems with PA - if there was a problem, it would be fixed!

                                                                                  You guys should just ignore him!

                                                                                  Keep up the great work!

                                                                                  Man, ur supposed 2 b an alpha tester, and yet you can’t find these problems. If u did ur job properly without worrying about ignoring ppl or who’s being “rude”, then these friggin problems wouldn’t exist in the 1st damn place.

                                                                                  Secondly, “if there was a problem”. Geez man, get off ur rocker. I wouldn’t waste my time on here trying to explain the problem and baggin PA if there was no problem. I have said so many times, but I quite liked PA when it was 1st released. So get ur facts right before u open ur hole.

                                                                                  As for the other administrator dudes hanging with me trying to nut out the problem, I appreciate it. I am NOT trying to be rude, but its just VERY frustrating how it seems I’m the only one with this CONSTANT and CONSISTANT problem.

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                                                                                    Shivan @HandsomeGuy last edited by

                                                                                    No TBGBe, I wasn’t refering to you, it was HandsomeGuy.

                                                                                    Yep, I am an alpha tester, and I have not encountered this problem. 7-ZIP works 100% fine for me.
                                                                                    If I do find bugs, I report it.

                                                                                    I also get frustrated sometimes, but I don’t use that type of language.
                                                                                    If you knew how challenging programming can be sometimes, then you would understand what “frustration” means.

                                                                                    The bug report is appreciated, but your attitude was not right, that’s all.

                                                                                    End of discussion of this “rudeness” topic.

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                                                                                    • spwolf
                                                                                      spwolf conexware @Shivan last edited by

                                                                                      all this energy wasted could have gone into more detailed bug report :-).

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                                                                                        Shivan @spwolf last edited by

                                                                                        You’re right, spwolf!
                                                                                        Sorry…

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                                                                                          amh209 @Shivan last edited by

                                                                                          Since this problem has been reported, I have been trying to reproduce it on two different machines without any success. I have been able to reproduce a crash when canceling the 7-zip file compression on large files (400MB+ with over 500+ files/folders). Hitting the cancel button has caused PA to stop responding everytime. I let PA set there for just over 20 minutes and PA never did start responding, just hung on canceling.

                                                                                          But back to the original problem of missing folders, so far no luck, all the files I have created have been fine. Wish I could of been more help.

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                                                                                            HandsomeGuy @TBGBe last edited by

                                                                                            I just did a quick test right now.

                                                                                            I went to the X-Setup Pro folder and selected all the files and folders and right click and selected to compress to 7z. I then did the same using WinRAR. I then compared what showed up by opening then both in WinRAR.

                                                                                            Two folders were missing from the PA created 7z. These folders were Plugins and Wizards, and when I checked, these folders were both blank.

                                                                                            You guys try it and let me know if you get the same thing.

                                                                                            This is still a problem, as what if these blank folders are needed and PA doesn’t recreate them? Can this problem PLEASE be fixed for the next beta? I don’t want to see anything missing, no matter how insignificant PA deems it. I chose what to compress, and hence it should ALL be there.

                                                                                            This is only one thing at the moment. I will try other things are I get more time.

                                                                                            PS: Can I pls get a registration code for PA 2006, as I’m willing to provide my services as a beta tester for it.

                                                                                            Thanks.

                                                                                            ivan TBGBe 2 Replies Last reply Reply Quote 0
                                                                                            • ivan
                                                                                              ivan conexware @HandsomeGuy last edited by

                                                                                              We fixed the problems with saving path, and now working on saving/restoring empry folders. All those things should be for BETA 4.

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                                                                                              • TBGBe
                                                                                                TBGBe @HandsomeGuy last edited by

                                                                                                @HandsomeGuy:

                                                                                                PS: Can I pls get a registration code for PA 2006, as I’m willing to provide my services as a beta tester for it.

                                                                                                The beta versions are released for public testing. You do not need a registration code to contribute to beta testing - just post here in the forums when you find problems.

                                                                                                Actually, it is useful if some “beta testers” are unregistered, just to verify that there are no errors introduced which only affects them.

                                                                                                PS
                                                                                                :D if you really want a registration code http://www.conexware.com/order.html :D

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                                                                                                  HandsomeGuy @TBGBe last edited by

                                                                                                  Yeah, gee thanks. We can’t even get 1 code for helping testing.

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                                                                                                    amh209 @HandsomeGuy last edited by

                                                                                                    We are all helping to make the code better. PA is a small company that is trying to provide a good rpoduct and working hard to make it affordable for home users. Along with this, they have always been very responsive with their support. I for one think that your attitude stinks and I’m tired of listening to you trash PA and complain because you can’t get something for free. If you don’t like the program, quit using it. If you want to help improve the product, offer insightful suggestions and detialed descriptions. IF you want something for free, go find an open source program. If you want to get paid, apply for a job and prove your worth.

                                                                                                    Last time I will be replying to any of handsomeguys comments.

                                                                                                    spwolf H 2 Replies Last reply Reply Quote 0
                                                                                                    • spwolf
                                                                                                      spwolf conexware @amh209 last edited by

                                                                                                      easy…

                                                                                                      :-)

                                                                                                      From beta 4, empty folders are added to the 7zip archives.

                                                                                                      regards,

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                                                                                                        HandsomeGuy @spwolf last edited by

                                                                                                        @spwolf:

                                                                                                        easy…

                                                                                                        :-)

                                                                                                        From beta 4, empty folders are added to the 7zip archives.

                                                                                                        regards,

                                                                                                        Great. Thanks a lot. I can’t wait to give it a try. When will beta 4 be out? Also, what other changes does it contain?

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                                                                                                          HandsomeGuy @amh209 last edited by

                                                                                                          @amh209:

                                                                                                          We are all helping to make the code better. PA is a small company that is trying to provide a good rpoduct and working hard to make it affordable for home users. Along with this, they have always been very responsive with their support. I for one think that your attitude stinks and I’m tired of listening to you trash PA and complain because you can’t get something for free. If you don’t like the program, quit using it. If you want to help improve the product, offer insightful suggestions and detialed descriptions. IF you want something for free, go find an open source program. If you want to get paid, apply for a job and prove your worth.

                                                                                                          Last time I will be replying to any of handsomeguys comments.

                                                                                                          Relax man. I hear ur comments. I too wanna help improve PA. Ur just takin things too personal. I’ve helped test other products n got free registration codes before, so I was just seeing in PA would be the same. Just relax man.

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                                                                                                          • TBGBe
                                                                                                            TBGBe @HandsomeGuy last edited by

                                                                                                            @HandsomeGuy:

                                                                                                            Great. Thanks a lot. I can’t wait to give it a try. When will beta 4 be out? Also, what other changes does it contain?

                                                                                                            In case you missed it - it’s out now :D

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                                                                                                              HandsomeGuy @TBGBe last edited by

                                                                                                              Yeah, I just saw. Hope to give it a try on the weekend, time permitting. Good on ya guys.

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