Tech Support

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  Fast Ring: PowerArchiver 2018 18.00.58
  • spwolf

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  @brian-gregory Brian, “In a shop”? How quaint . It is difficult to buy a regular-sized mouse without them these days. Just look on Amazon. It also irks me when there is a functionality in windows that I use, that many programs implement and a few do not . IMHO, not an unreasonable request.
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  Alpha tester: applications
  • spwolf

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  no never mind
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  FAQ: PowerArchiver Anonymous usage statistics
  • spwolf

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  Nice idea spwolf, as part of any R&D this will be a valued and welcome tool in order to assist Powerarchiver maintain an already excellent customer service and in theory enable conexware to role out important fixes/patches faster with less impact to the end user.
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  FAQ: What is optimized 7-Zip compression?
  • spwolf

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  7-Zip Optimized Compression in PowerArchiver ** What is it?** From PowerArchiver 2009, we have added feature called Optimized 7-Zip compression. This feature is currently unique to PowerArchiver 2009. With Optimized Compression we have tried to solve one of the most important issues that 7-Zip has when compared to ZIP and RAR formats, which is speed and automatic detection of content being compressed. What does it do? With Optimized compression feature on, PowerArchiver tries to smartly detect files that are being compressed and assign special compression methods to improve either speed or compression. In the case of text files, it automatically uses PPMd compression for them (instead of LZMA) which has a lot better compression ratio and is also faster. For files that can not be compressed further, it uses different LZMA settings to speed up compression without losing compression strenght. It also works great with solid setting on, which is reccomended as not only it increases compression strenght but also speed as well. Results Results are double the compression strenght on text files, and double the speed on files that can not be compressed (mp3, avi, mpeg, etc). Obviously these are the best case scenarios, and in real life usage it depends on data that you are trying to compress.
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  Get free PowerArchiver Toolbox license for reporting bugs!
  • spwolf

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  @darthpingoo said in Get free PowerArchiver Toolbox license for reporting bugs!: Offer still valid? it is always valid…
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  Unsolved No Move with Compress with Options
  • bigdog

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  @spwolf said in No Move with Compress with Options: @bigdog said in No Move with Compress with Options: Just curious why disabled with 7z format but not others? Basically the process is the same no matter the format. Copy files into the new archive, verify validity, and then delete (wipe) the original files. we have better access with other engines than with 7z/pa… Interesting… well hopefully that can be resolved at some point. Thanks
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  Unsolved Options to Save Password
  • bigdog

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  @bigdog said in Options to Save Password: I found a new bug today when it is asking to save the password for encrypted archives. You can either hit Yes to save it or No to not only NOT save it but Never to ask again about saving it. The other option cancel should work where like it does on other apps. It cancels that current prompt but it may ask again later. Instead what cancel does it cancel the whole archiving process. Thanks for letting us know, we will check it out for next build.
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  Solved Language Issues (Dutch)
  • guido

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  much better translation incoming
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  Solved Switching restarts PA
  • guido

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  @guido said in Switching restarts PA: when pressing one of these buttons, makes PA close and reopen again with the selected section yes, they require different interface when you have ribbon toolbar.
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  Unsolved GUI: Alignment
  • guido

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  Unsolved Removing virtual drives
  • drteeth

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  @Mili Hi there. I was using the latest drivers anyway, but did what your suggested and redownloaded them. No change. Right-clicking Unmount did not work but working in PA’s burner section, the unmount did. Cheers DrT PS Worse issues in new install of Win 7 x64 as mentioned above.
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  Unsolved GUI: Buttons not aligned
  • guido

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  Unsolved Not prompting for Password
  • bigdog

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  @bigdog said in Not prompting for Password: Any idea when there might be a fixed version for it? Thanks Not yet, but as i said earlier, instead of find encrypt in shell, do compress with options (with same encrypt options) and it will work just fine. Thanks! @bigdog said in Not prompting for Password: Any idea when there might be a fixed version for it? Thanks
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  Unsolved Can't delete single file from archive. All files are deleted from archive.
  • leishirsute1

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  Using PA 18.00.58 (07/2018) 64-bit I have a .7z archive with all files encrypted. When I select 1 file to delete from the archive, PA deletes all files from the archive and gives an error pop-up window that the archive is no longer a valid file. I’ve submitted a ticket for this, but was wondering if anyone else is having this problem.
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  Unsolved GUI: buttons through text
  • guido

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  Solved Licence screen after activation
  • Guitton Frédérik

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  Hello, Please contact us via https://www.powerarchiver.com/support/ and we can help you out. Since we will likely need registry data, it is not for public forums… thank you!
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  Unsolved Shell extension: option to move the Compress With Options into the submenu
  • Big_Boss

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  thanks @Big_Boss, logged in
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  Unsolved GUI: text cut off
  • guido

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  we made sure it’s logged in for fixing, thanks for letting us know @guido
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  Unsolved Icon gone
  • guido

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  tx @guido logging it in
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  Unsolved [BUG] UAC support broken in PowerArchiver 2018
  • BigMike

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  Keeping track of it is easy - I’m regularly reminded of it, when I forget about the bug and try to use the shell extension for a protected folder. But thank you for the information.
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  Unsolved hang when using the Test function with 7z archives
  bug hang • • Big_Boss

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  @Big_Boss said in hang when using the Test function with 7z archives: I seem to have found a bug :o I’ve tested with several different files, and PowerArchiver always hangs indefinitely when the Test function is used with a 7zip type archive (at least files created with this version of PowerArchiver, I did not have files created with other software to test with). It just does not work, and the process needs to be manually terminated. With other types of archive like zip the Test function does work properly, the problem is only with 7z files. Windows 8.1 64-bit, latest PowerArchiver version in x64 Thanks for the report, @Mili will write it up
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  Unsolved Details List not displaying properly on Hi-DPI display
  • TheAndyMac

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  @TheAndyMac said in Details List not displaying properly on Hi-DPI display: The Details list of an archive is not displaying correctly on my Hi-DPI display (version 18.00.57). The others (including List and Small Icon) are working fine. The line spacing on the Details list is too small. What is the dpi setting there? Thanks.
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  Unsolved Slow drawing of main window.
  • Luxor

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  @luxor said in Slow drawing of main window.: @spwolf said in Slow drawing of main window.: I will check if we can improve this. I dont think it was any different in previous builds. In previous builds I’ve never seen the scroll bar out of position like it is in this build. If it did occur it was obviously too fast for my old eyes to pick up on it. might depend on number of files in the folder, but i went back to .37 and if folders bar + skins + hdd browse is on, scroll bar of the folders bar will be seen changing size at startup. I wrote it in… thanks!
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  Solved Malaware in PA ?....Never !
  • moles42

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  The Malaware program I decided to test is vacating my pc as I type
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  Solved 100% compression
  • drteeth

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  @spwolf That explains it then. Thanks for checking. have a great weekend DrT