what to do if the support doesnt answer since weeks?

4

The support doesn’t answer my email about a license question for weeks, because despite a lifetime license Powerarchiver refuses some functions

Tech Support
Error! PowerArchiver does not recognize file header! File extension not recognized! Error!

Dear PowerArchiver Team!
As I unfortunately found out, there is a big bug in Powerarchiver, which causes the compression rate to drop really significantly! I wonder if no one has noticed this yet? Are you guys still actively developing?
The following error occurs! (This is already as I find a blatant error!).

ERROR:
File extensions and formats are not recognized automatically! If a file name e.g. Mütze.jpg is simply “renamed” in Mütze.txt, or
Mütze.png, Mütze.mp3, Mütze.pdf etc. each time a DIFFERENT compression algorithm is performed on the SAME FILE! Remember! The file extension was only renamed, so the file extension e.g. from .jpg to .txt is only by Rename changed! Just take a .jpg or .txt or .pdf file and change the file extension, you will see see this error! No headers are read automatically! Is this really wanted?Then the perfect compression algorithm can never be found and optimized by PowerArchiver? You should investigate this dramatic error once absolutely!
Greetings from your trusty Konglomat!

Please stay healthy and make PowerArchiver more powerful than ever! I am looking forward to future updates! You are still awesome! Please keep up the good work! I love PowerArchiver, really more than just about anything!And will probably buy and use it for eternity!

Tech Support
Does PA supports Intel's zlib?

G

There would be many of us with Intel Processors.

and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

Reference:
https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

Can we get the same Functionality Under Hardware Acceleration Feature?

Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

Tech Support
Windows 11 Context menu support

In Windows 11 a new explorer context menu is introduced.
The “old” context menu may still be accessed through an additional mouse click, to reach the PowerArchiver context menu functions, but this isn’t comfortable at all.

Could you add PowerArchiver items to the first level (and ideally disable the Windows native ZIP entry)

Wishlist
Problems with registry restrictions on PA 2021 and sending reg codes

Hi,

I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)
Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.
7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

“DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png
In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled
cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

Tech Support
Powerarchiver 2021 incorrectly extract tar.xz file

E

Configuration:
Powerarchiver 2021 20.00.73
Windows 10 Education 10.0.19042 Build 19042

When extracting gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar.xz , Powerarchiver wrongly thinks some .exe files have a length of zero:

98773b3b-65c0-48fa-8cd4-d081b2e0adee-image.png

Once extracted:
D:\Temp\Powerarchiver\gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf\bin>dir *.exe Volume in drive D is DATA Volume Serial Number is 0E12-BCA2 Directory of D:\Temp\Powerarchiver\gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf\bin 2020-11-20 07:10 PM 1,391,599 arm-none-linux-gnueabihf-addr2line.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ar.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-as.exe 2020-11-20 07:41 PM 3,030,119 arm-none-linux-gnueabihf-c++.exe 2020-11-20 07:10 PM 1,389,293 arm-none-linux-gnueabihf-c++filt.exe 2020-11-20 07:41 PM 3,027,513 arm-none-linux-gnueabihf-cpp.exe 2020-11-20 07:10 PM 4,040,503 arm-none-linux-gnueabihf-dwp.exe 2020-11-20 07:10 PM 391,769 arm-none-linux-gnueabihf-elfedit.exe 2020-11-20 07:41 PM 0 arm-none-linux-gnueabihf-g++.exe 2020-11-20 07:41 PM 3,026,926 arm-none-linux-gnueabihf-gcc-10.2.1.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-ar.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-nm.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-ranlib.exe 2020-11-20 07:41 PM 0 arm-none-linux-gnueabihf-gcc.exe 2020-11-20 07:41 PM 2,165,533 arm-none-linux-gnueabihf-gcov-dump.exe 2020-11-20 07:41 PM 2,343,605 arm-none-linux-gnueabihf-gcov-tool.exe 2020-11-20 07:41 PM 2,450,233 arm-none-linux-gnueabihf-gcov.exe 2020-11-20 07:54 PM 9,605,899 arm-none-linux-gnueabihf-gdb.exe 2020-11-20 07:41 PM 3,028,997 arm-none-linux-gnueabihf-gfortran.exe 2020-11-20 07:10 PM 1,412,943 arm-none-linux-gnueabihf-gprof.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.bfd.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.gold.exe 2020-11-20 07:41 PM 25,546,567 arm-none-linux-gnueabihf-lto-dump.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-nm.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-objcopy.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-objdump.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ranlib.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-readelf.exe 2020-11-20 07:10 PM 1,393,083 arm-none-linux-gnueabihf-size.exe 2020-11-20 07:10 PM 1,392,464 arm-none-linux-gnueabihf-strings.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-strip.exe 32 File(s) 67,465,867 bytes 0 Dir(s) 1,002,422,431,744 bytes free
When the same archive is being extracted from a git bash session (after having installed git 2.30.1 for Windows 64 bit version from git-scm.com), the .exe files are extracted as expected:
xz -k -d gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar.xz tar xf gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar cd gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf/bin ll *.exe -rwxr-xr-x 1 User 197121 1391599 Nov 20 19:10 arm-none-linux-gnueabihf-addr2line.exe* -rwxr-xr-x 2 User 197121 1421598 Nov 20 19:10 arm-none-linux-gnueabihf-ar.exe* -rwxr-xr-x 2 User 197121 2028927 Nov 20 19:10 arm-none-linux-gnueabihf-as.exe* -rwxr-xr-x 2 User 197121 3030119 Nov 20 19:41 arm-none-linux-gnueabihf-c++.exe* -rwxr-xr-x 1 User 197121 1389293 Nov 20 19:10 arm-none-linux-gnueabihf-c++filt.exe* -rwxr-xr-x 1 User 197121 3027513 Nov 20 19:41 arm-none-linux-gnueabihf-cpp.exe* -rwxr-xr-x 1 User 197121 4040503 Nov 20 19:10 arm-none-linux-gnueabihf-dwp.exe* -rwxr-xr-x 1 User 197121 391769 Nov 20 19:10 arm-none-linux-gnueabihf-elfedit.exe* -rwxr-xr-x 2 User 197121 3030119 Nov 20 19:41 arm-none-linux-gnueabihf-g++.exe* -rwxr-xr-x 2 User 197121 3026926 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-10.2.1.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-ar.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-nm.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-ranlib.exe* -rwxr-xr-x 2 User 197121 3026926 Nov 20 19:41 arm-none-linux-gnueabihf-gcc.exe* -rwxr-xr-x 1 User 197121 2165533 Nov 20 19:41 arm-none-linux-gnueabihf-gcov-dump.exe* -rwxr-xr-x 1 User 197121 2343605 Nov 20 19:41 arm-none-linux-gnueabihf-gcov-tool.exe* -rwxr-xr-x 1 User 197121 2450233 Nov 20 19:41 arm-none-linux-gnueabihf-gcov.exe* -rwxr-xr-x 1 User 197121 9605899 Nov 20 19:54 arm-none-linux-gnueabihf-gdb.exe* -rwxr-xr-x 1 User 197121 3028997 Nov 20 19:41 arm-none-linux-gnueabihf-gfortran.exe* -rwxr-xr-x 1 User 197121 1412943 Nov 20 19:10 arm-none-linux-gnueabihf-gprof.exe* -rwxr-xr-x 4 User 197121 2572182 Nov 20 19:10 arm-none-linux-gnueabihf-ld.bfd.exe* -rwxr-xr-x 4 User 197121 2572182 Nov 20 19:10 arm-none-linux-gnueabihf-ld.exe* -rwxr-xr-x 2 User 197121 4550029 Nov 20 19:10 arm-none-linux-gnueabihf-ld.gold.exe* -rwxr-xr-x 1 User 197121 25546567 Nov 20 19:41 arm-none-linux-gnueabihf-lto-dump.exe* -rwxr-xr-x 2 User 197121 1404945 Nov 20 19:10 arm-none-linux-gnueabihf-nm.exe* -rwxr-xr-x 2 User 197121 1531656 Nov 20 19:10 arm-none-linux-gnueabihf-objcopy.exe* -rwxr-xr-x 2 User 197121 1991350 Nov 20 19:10 arm-none-linux-gnueabihf-objdump.exe* -rwxr-xr-x 2 User 197121 1421598 Nov 20 19:10 arm-none-linux-gnueabihf-ranlib.exe* -rwxr-xr-x 2 User 197121 1163376 Nov 20 19:10 arm-none-linux-gnueabihf-readelf.exe* -rwxr-xr-x 1 User 197121 1393083 Nov 20 19:10 arm-none-linux-gnueabihf-size.exe* -rwxr-xr-x 1 User 197121 1392464 Nov 20 19:10 arm-none-linux-gnueabihf-strings.exe* -rwxr-xr-x 2 User 197121 1531656 Nov 20 19:10 arm-none-linux-gnueabihf-strip.exe*
The same archive file does extract properly under a native Linux Ubuntu 20.04 system, or under Windows 10 using the WSL2 Linux subsystem using xz and tar.

Tech Support
"The specified account already exists" error

S

Hi! I came across an issue when I tried to uninstall PowerArch 2013. I got an error “The specified account already exists” which broke the process. I got the same error when I tried to install the current version, without uninstalling the previous one.
So I can’t uninstall and I can’t install PowerArchiver. Any suggestions? OS Windows 8.1 x64.

Dariusz

Tech Support
Add Block Not Blocking Add On Twitch

Hello everyone. This is my first post in this community, and I don’t know this is the right place or not to ask my question. Why does Adblock Plus not block Twitch ads? I expected it to work on Twitch. I don’t know whether this is always the case or I am particularly facing this issue. Any help will be appreciated.

General Chat
Command line

L

Hello,

PowerArchiver Command Line 7 support file greater than 2 Go ?

Thanks

Tech Support
Image Preview TGA Unknown?

When viewing a zip archive with .TGA image files (https://en.wikipedia.org/wiki/Truevision_TGA) the file preview shows Unknown Picture File Extension (.tga).
Seems strange that such an old image file format is not supported.

Tech Support
Issues converting a folder of .zip files to .lhz files

O

Hi,

I’m using Convert Archives on a local folder of .zip files, converting them to .lzh files, and I’m finding that perhaps 1 in 75 files is actually converting and outputting a file. Even then, the .lzh file is incomplete, missing most of the source files.

The progress bars completes OK, say 75/75 files, but only one .lzh file exists in the output folder.

It seems to be the same with different source and output folders on both local and USB disk - I can’t see a pattern.

The files extract and compress (to .lzh) without issue on their own.

Is there a log file I can check please, to see why PA does not like these files as part of the batch conversion?

Thanks very much, Rich.

Tech Support
How can I trim down or make my Powerarchiver run faster on my old laptop?

Hello. My problem with Powerarchiver is as follows:
First of let me say that I am running a Windows 7 Starter edition on my Toshiba NB505 laptop. You can see my specs if you google it. Needless to say that it has very limited resources and has low ram and roughly 1.66 GHz Atom processor.

I am currently using the latest version of PA. But mostly the tasks I do with it are create and uncompress zip files, as this comes in handy with my needs for compressing older files which I dont need. There is where it comes my issue with program and it is just that version after version it becomes harder for my computer to load and create zip files and 7zip ones. Needless to say that the same goes for zipx.

I have been using PA for a decade and its a good program but it is just that the current version has things which I don’t need or seldom use it, such as the preview file panel, and also the explorer tabs, skin customization and the nagging conexware update tool. Thus I was just asking, Does it exist a minimalistic version of PA or perhaps some ultra light version of it?. Something which it can be run on older computers.

Please don’t say to install an older version or going back to 2003, as well, this is not what I had in mind. I know that I could use the command line version but for me usng a GUI is more convenient. Regsrding compression speeds, I mostly use deflate for legacy zip files on the fast setting.

So far what I am doing is to set PA to use the classic skin windows view and while it does alleviate some of the lagging symptoms it doesn’t really seem to make the program to run or load faster.

Any help or advice on my problem?. By the way, I use the PRO version as that’s my current license. By the way, does PA has any pdf user’s manual or reference book? I see there are changes and numerous functionality that has been added but I have no clue on how to use it. I hope somebody could help me with that as well.

Tech Support
Cannot convert archive to .zip, always creates .zipx

C

Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.

pa-convert-zip-1.jpg
pa-convert-zip-2.jpg

Using the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.

Tech Support
Fast Ring: PowerArchiver 2021 20.10.03

M

New version: 20.10.03
Download:
https://powerarchiverdl.cachefly.net/2021/powarc201003.exe

Release Notes - PowerArchiver - Version 20.10.03

** Bug

[PA-2899] – PowerArchiver icon should be yellow for shell and main interface

[PA-2906] – Add Window size should be remembered

[PA-2901] – Cloud: when started as standalone, skin should be fully applied

[PA-2896] – Cloud config window not skinned in Dark Ribbon skin

[PA-2900] – Cloud: close button enabled when no connection, should be disabled

[PA-2902] – Cloud: change name of Amazon option in cloud

Various fixes and improvements. More fixes and updates coming up! Thanks for everyone’s help!

Tech Support
Bug not fixed in new version

G

Re: Using the Queue Feature affects Compression Ratio negatively

I’m sorry if the dev team is affected by pandemic, and if anyways that is affecting their quality to provide quality software.

But honestly, it’s been an year I have been complaining about the queue feature, it is taking them ages to fix.

referencing the above bug, I have been waiting patiently, but the bug isn’t fixed at all.

The old queuing bug where PA gets stuck randomly, isn’t fixed either.

The Bug where you keep 10-15 files in queue at once, will cause the software to miss few in queue.

and sometimes it would compress into a corrupt archive, so you have to manually open each archive and make sure everything is there as expected.

There’s way too many bugs, and I see none getting fixed.

I’m disappointed with this software.

I should have sticked to 7zip or given a shot to other archivers than this, at least they don’t provide update once in 4 months and fix nothing.

Tech Support
Compression Profiles to Default …

P

Is there any way to reset the compression profiles back to install default??

Tech Support
OneDrive for Business support

Z

I’m surprised that OneDrive for Business isn’t supported. I can’t link my company’s OneDrive account, but a personal (free) account works fine.

Wishlist
How to enable file preview

M

When viewing an archive I want to be able to preview the text files within the archive. In past versions, there was a preview pane on the right side of the screen. How do I enable this in the most recent version (20.10.02)?

Tech Support