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    2. Recent
    • PowerArchiver shell extensions possibly crashing windows explorer.exe

      U

      I’ve been dealing with an intermittent explorer.exe crash for 5-6 years now. It happens randomly and will usually occur multiple times within a single session of an hour or two on my machine when manipulating files through Windows Explorer. explorer.exe is the only thing that ever crashes, so it’s not hardware IMO. I’ve done all hardware diagnostics and RAM is good. I’ve even swapped out motherboards with different brand and even the exact same one and it still crashes. sfc /scannow indicates system files are fine. I’ve done multiple reinstalls of the OS with no positive results. This crashing has happened on Windows 7 64-bit and Windows 10 64-bit. It seemed to get more frequent with Windows 10 after upgrading last year. I’ve also been using PowerArchiver throughout that time period (upgrading over time with new releases). I recently disabled all non-Microsoft extensions via ShellExView and saw no crashes for about 10 days, which is really unusual. I turned back them all back on after 10 days and saw another explorer.exe crash within the hour. So I disabled all 32-bit extensions and saw another crash. Following that I disabled all the PowerArchiver shell extensions and haven’t seen a crash after a day of heavy usage manipulating files within Windows Explorer, which doesn’t happen for me. The crash dumps I’ve captured don’t seem to indicate PowerArchiver is involved but I have a hunch it has something do with PowerArchiver shell extensions. The system even feels smoother with the PA extensions disabled. Windows 10 reliability monitor always has the same type of problem:

      Description Faulting Application Path: C:\WINDOWS\explorer.exe Problem signature Problem Event Name: BEX64 Application Name: explorer.exe Application Version: 10.0.17134.165 Application Timestamp: 4031a9f8 Fault Module Name: StackHash_e78e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_8D_FROM_ntdll+0x000000000009AA54 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e78e Additional Information 2: e78e327659b46c9a0c6916396b253cbf Additional Information 3: cebf Additional Information 4: cebf952c5db535ae7880488aafce55d9 Extra information about the problem Bucket ID: 1a57e4e784fbc735c231c68bd88581a9 (1311047270476906921)

      I know this is a very nebulous explanation but is there any way to link this up to PA shell extensions as the cause? I can provide the crash dumps and additional information if necessary.

      Tech Support
    • Bulkzip Nanozip (.nz) file format

      D

      The now defunct Bulkzip had Nanozip (nz) as an option this would be great to have for compatibility with my .nz files, so I don’t have to install Bulkzip separately.

      Wishlist
    • Question Regarding License

      S

      Hello @Mili,

      thanks for your help in getting my PowerArchiver CommandLine license (Re: License Code Not Working / Missing) and sorry for my late reply. I do check my spam folder regularly and couldn’t find a mail from support. Also, there was no mail in my backups or any mention of it in my email logs.

      I have a question regarding my licenses in the hope you are able to help me:
      While my account lists “PowerArchiver Select - lifetime free upgrades and support for PowerArchiver Toolbox English - Count 2”, this does not apply for PACL, which was included with my purchase. My account shows only PowerArchiver Select - 12 months of upgrades and support for PowerArchiver Command Line - Single User License.

      Since PACL was included with PowerArchiver Toolbox, shouldn’t PACL also come with a lifetime license for 2 PCs?

      Thanks for your help in advance.

      Tech Support
    • Self-extracting archive creation too messy!

      A

      Good morning,
      I have been using all compression programs for over 20 years, I have always found Winrar very easy to use when I create a self-extracting archive, even 7-zip is simple, “right click” and “create self-extracting archive”, because on powerarchiver it must be like this confused ?
      It doesn’t just create the archive, it opens a page where I have to select the file again, what kind of archive, which folder to create it, etc … you should learn from your competitors how to make life easier!

      Tech Support
    • Cannot convert archive to .zip, always creates .zipx

      C

      Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.

      pa-convert-zip-1.jpg
      pa-convert-zip-2.jpg

      Using the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.

      Tech Support
    • Make .PA open to others programs?

      A

      Good morning,
      I bought Powerarchiver Toolbox because I find the .pa format brilliant!
      The problem with this format is that only Powerarchiver can open it, so it won’t be as famous as the .rar or .7z!
      In my opinion it is okay to have the exclusive of the creation of the format, but not of the extraction, otherwise it will never be used by anyone because few people have Powerarchiver!
      I hope that one day the other extractors will be able to extract the .pa format, I will be able to create archives and send them to whoever I want!

      General (Testing, Performance, Usage, Questions)
    • PA archiving issue with large files and shows incorrect original content's size for all types of archives.

      G

      Hi,

      So refer this screenshot:

      image_2020-12-30_115129.png

      The properties panel that you see, is what I tried to compress, using PA, with following settigs:
      Extreme Strong optimize
      https://forums.powerarchiver.com/assets/uploads/files/1609079025475-image_2020-12-27_195344.png

      The process was stuck at 0% with no progress for over 8 Hours:

      PA.png

      Then the usual, clicking will make it go not responding.

      So, I could not get the files compressed using PA.

      I tried 7zip, and it worked, so that’s 1 issue.

      PA shows incorrect original(before compression) size of total contents.

      Refer the first screenshot.
      folder’s size is shown correctly in 7ZIP
      but not in powerarc.

      this happens with every archive, whether they are compressed in PA or not, whether it has only 1 file, or multiple files inside multiple directory.

      Neither does the archive property panel shows original content’s size.

      Tech Support
    • PA Not responding issue and Pause issue

      G

      Hi,

      So my rig is as below:
      CPU: Intel® Core™ i7-4720HQ CPU @ 2.60GHz (Turbo 3.7GHz)
      RAM: 16 Gigs DDR3
      Samsung SSD 860 EVO
      Windows 10 pro for workstations x64, freshly installed on 22nd Dec 2020, and updated.
      PA freshly downloaded on same day, so it’s 2021 x.x.62 version

      PA Stuck.png

      Issue and reproduction:
      If you start a compression, and if it’s mid way anywhere or even started, and you try to cancel it, the window will get stuck there, another click or key press will make the window not responding, then, and more will make windows to collect logs for crash, and the process will be terminated by windows

      On the other hand.

      If the process is mid way, and if you try to pause it, the compression, CPU utilization, RAM usage will stay/increase as if the compression if still going on, the whole process will take it’s course, instead of doing what we clicked on.

      So, both pause and cancel buttons are useless.

      Tech Support
    • powerarchiver starter 2021 high cpu usage

      N

      I recently installed PA 2021. But the PowerArchiver Starter, for my backups, keeps running at high CPU usage, I have to keep killing it, its running about 46% constantly.

      I have Windows 10 Pro, 20H2, build 19042.662

      Any ideas would be helpful.

      Thanks

      Tech Support
    • PowerArchiver Queue made worse

      G

      Just installed 2021 v20.00.63

      Now, when I add to queue, with or without using always use queue.

      The powerarc starter opens up in notification bar.

      and that’s it, no matter how many files I add to queue, no compression will start.

      I also cannot double click or right click the icon.

      If i end task for this, and disable queuing, compression works fine, just that I have to manually start individual tasks.

      it’s quite ironic that you guys took whole year to fix one issue, in this versions, which completely broke the queuing feature.

      Did you guys test it before releasing?

      Tech Support
    • PA does Negative compression, but 7zip does positive compression for same set of files

      G

      Hi,

      You can obtain the original file from here:

      https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-notebook-lenovo/80ej/59428436/cb32343883/downloads/driver-list/component?name=Power%20Management

      For Lenovo Y50-70 win 7 x64 bit, power management, get lenovo energy management

      Run the exe it will extract the installable drivers to C:\drivers

      I tried to compress the whole folder using PA using following parameters:
      Extreme, strong optimize.
      image_2020-12-27_195344.png

      This resulted in negative compression.

      However same file is compressed by 7zip alpha, with positive compression:

      PA Negative compression.png

      I understand that there are different algorithms, parameters used, and totally different software with unique sets of logics programmed, but see if compression algo can be optimized for such files.

      Tech Support
    • When extracting 7z files extract only newer files

      B

      How do I achieve this ; show me a command line example !

      Tech Support
    • BUG: Dragging and dropping not working, hangs

      AluminumHaste

      Over the last few months, I’ve been trying to track down the cause of a hanging bug in PA.
      I have found a reliable test case (on my computer at least).

      I am trying to extract the folders/files from: https://github.com/codereader/DarkRadiant/releases/download/2.9.0/windeps.7z

      By selecting both folders, then dragging over to a Windows Explorer window on another HDD.
      I’m not sure what causes this but this just doesn’t do anything, progress bar appears, but nothing happens.
      PA shows about 5% CPU utilization and I’ve left this going all night and it never does anything.
      It doesn’t always happen, but this morning this is reliably failing for me.
      The folder I’m dragging to is under Git source control, but this also happens when dragging into other folders also, but not always, sometimes it works.

      If I do a regular extraction and use the dialog box to select the location to extract to, that always works.

      Windows 10 64bit Pro 20H2 (19042.630)
      Ryzen 3900X
      Anti Virus is built in Windows Security only.

      I captured a dump of the running process if that helps: https://drive.google.com/file/d/1WLzHG_fOAMtzGMMFLHlIElnQXhsoPyYd/view?usp=sharing

      Tech Support
    • UI Issue moving between different monitors

      G

      I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
      This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly.

      Tech Support
    • PA 20.00.63 update still install 20.00.62

      2

      Hi.

      I have noticed after updating PowerArchiver through PatchBeam to 20.00.63, after the installer finished and I recheck for updates, it still tells me that I have version 20.00.62 installed and prompts to download 20.00.63 again.

      This also happens when I install from the offline setup file powarc200063.exe ( https://powerarchiverdl.cachefly.net/2021/powarc200063.exe ). It still installs version 20.00.62 and the process goes over and over again.

      Also, in PowerArchiver About screen I see version 20.00.62 but in Programs and Features in Windows 10, version 20.00.63 is displayed as being installed.

      Can someone check and see if they experience similar behavior?

      Thank you!

      Tech Support
    • Bug with opening an archive while a file is being extracted from an already opened archive

      A

      When I double click on a file within an archive the file gets temporarily extracted to being opened with the external program. When I now go back to the windows explorer and want to open another archive while the file from the first archive is still being extraceted, a new window of power archiver opens and immediatly closes. It opens and closes the new window repeatedly until the extraction of the file from the first archive is completed.

      I use the option that power archiver opens a new tab when another archive is opened.

      This happend with version 20.00.60. I wanted to update it to 20.00.63 as shown in the update window but it just updates to 20.00.62. It still shows that 20.00.63 is available but never seem to update to that version. The bug still exists though.

      Tech Support
    • PA very slow to launch (double click) html file from archive

      S

      I have some large zip files (~ 40 MB) with a lot of html files. When I double click on one of them in the archive, it takes a long time (eg 20 sec) for the file to be extracted and opened in the browser.

      I am using version 19.00.59.

      I discovered that the root cause of the problem is that all the files in the archive are extracted to the temporary dir before the selected file is launched.

      It does not appear to happen with other file types (such as pdf) nor when dragging a html file into the browser.

      I think I recall this issue being raised by someone else, but could not find it.

      Tech Support
    • Include Virtual Drive as standalone in the installer

      2

      Hi.

      I noticed that when I want to run the Virtual Drive for the first time inside the PowerArchiver Burner it prompts to download it form the internet.

      I was wondering, would it be OK to include this utility straight into the offline installer to be able to set it up locally?

      Thank you!

      Wishlist
    • Windows Explorer extension doesnt compress to .zip

      C

      On PowerArchiver 2021 (20.00.60) and windows 10, Both options in the windows explorer shell extension, “Compress to …zip” and “Compress to …zipx” create a .zipx file. ¿Its this intended?

      Tech Support
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    • All Topics
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    • U

      UNSOLVED PowerArchiver shell extensions possibly crashing windows explorer.exe
      Tech Support • • U1zy3o2ih5ebk2F

      24
      0
      Votes
      24
      Posts
      2629
      Views

      F

      Do we have any progress on that?

    • D

      Bulkzip Nanozip (.nz) file format
      Wishlist • • DaTreeDude

      1
      0
      Votes
      1
      Posts
      6
      Views

      D

      The now defunct Bulkzip had Nanozip (nz) as an option this would be great to have for compatibility with my .nz files, so I don’t have to install Bulkzip separately.

    • S

      Question Regarding License
      Tech Support • • Skybird

      1
      0
      Votes
      1
      Posts
      17
      Views

      S

      Hello @Mili,

      thanks for your help in getting my PowerArchiver CommandLine license (Re: License Code Not Working / Missing) and sorry for my late reply. I do check my spam folder regularly and couldn’t find a mail from support. Also, there was no mail in my backups or any mention of it in my email logs.

      I have a question regarding my licenses in the hope you are able to help me:
      While my account lists “PowerArchiver Select - lifetime free upgrades and support for PowerArchiver Toolbox English - Count 2”, this does not apply for PACL, which was included with my purchase. My account shows only PowerArchiver Select - 12 months of upgrades and support for PowerArchiver Command Line - Single User License.

      Since PACL was included with PowerArchiver Toolbox, shouldn’t PACL also come with a lifetime license for 2 PCs?

      Thanks for your help in advance.

    • A

      Self-extracting archive creation too messy!
      Tech Support • • Anaru Sensei

      2
      0
      Votes
      2
      Posts
      101
      Views

      M

      Hi @anaru-sensei

      Our SFX component, at the moment, has some limits. We have logged this in for our dev team to check out and see if it is possible to implement.

      Thanks!

    • C

      Cannot convert archive to .zip, always creates .zipx
      Tech Support • • chrullrich

      2
      1
      Votes
      2
      Posts
      153
      Views

      M

      thanks very much @chrullrich
      Reproduced and logged in for fixing

    • A

      Make .PA open to others programs?
      General (Testing, Performance, Usage, Questions) • • Anaru Sensei

      1
      0
      Votes
      1
      Posts
      61
      Views

      A

      Good morning,
      I bought Powerarchiver Toolbox because I find the .pa format brilliant!
      The problem with this format is that only Powerarchiver can open it, so it won’t be as famous as the .rar or .7z!
      In my opinion it is okay to have the exclusive of the creation of the format, but not of the extraction, otherwise it will never be used by anyone because few people have Powerarchiver!
      I hope that one day the other extractors will be able to extract the .pa format, I will be able to create archives and send them to whoever I want!

    • G

      PA archiving issue with large files and shows incorrect original content's size for all types of archives.
      Tech Support • • godlydevils

      1
      0
      Votes
      1
      Posts
      88
      Views

      G

      Hi,

      So refer this screenshot:

      image_2020-12-30_115129.png

      The properties panel that you see, is what I tried to compress, using PA, with following settigs:
      Extreme Strong optimize
      https://forums.powerarchiver.com/assets/uploads/files/1609079025475-image_2020-12-27_195344.png

      The process was stuck at 0% with no progress for over 8 Hours:

      PA.png

      Then the usual, clicking will make it go not responding.

      So, I could not get the files compressed using PA.

      I tried 7zip, and it worked, so that’s 1 issue.

      PA shows incorrect original(before compression) size of total contents.

      Refer the first screenshot.
      folder’s size is shown correctly in 7ZIP
      but not in powerarc.

      this happens with every archive, whether they are compressed in PA or not, whether it has only 1 file, or multiple files inside multiple directory.

      Neither does the archive property panel shows original content’s size.

    • G

      PA Not responding issue and Pause issue
      Tech Support • • godlydevils

      3
      1
      Votes
      3
      Posts
      123
      Views

      Brian Gregory

      @mili It was never really fixed very satisfactorily.

    • N

      powerarchiver starter 2021 high cpu usage
      Tech Support • • nlm

      10
      0
      Votes
      10
      Posts
      213
      Views

      N

      Ok, I should have done this first. I upgraded to PA 2021, instead of uninstalling and reinstalling. I did that now, and it took care of the problem. Must have been something with upgrading from the previous version too the new one.

    • G

      PowerArchiver Queue made worse
      Tech Support • • godlydevils

      9
      0
      Votes
      9
      Posts
      189
      Views

      G

      I resolved the issue.

      How to reproduce(it is my assumption):
      Install the older version of PA 2021 than this, the one that came before x.x.62
      run it once, then install the current version.

      PA queue & PASTARTER will get bugged.

      I got the issue resolved as I had to reinstall OS which has resolved the queue issue for me.

      this is the same reason mili was not able to replicate the issue, because she runs a fresh environment for all testing.

    • G

      PA does Negative compression, but 7zip does positive compression for same set of files
      Tech Support • • godlydevils

      1
      0
      Votes
      1
      Posts
      74
      Views

      G

      Hi,

      You can obtain the original file from here:

      https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-notebook-lenovo/80ej/59428436/cb32343883/downloads/driver-list/component?name=Power%20Management

      For Lenovo Y50-70 win 7 x64 bit, power management, get lenovo energy management

      Run the exe it will extract the installable drivers to C:\drivers

      I tried to compress the whole folder using PA using following parameters:
      Extreme, strong optimize.
      image_2020-12-27_195344.png

      This resulted in negative compression.

      However same file is compressed by 7zip alpha, with positive compression:

      PA Negative compression.png

      I understand that there are different algorithms, parameters used, and totally different software with unique sets of logics programmed, but see if compression algo can be optimized for such files.

    • B

      When extracting 7z files extract only newer files
      Tech Support • • basitbulbulia

      2
      0
      Votes
      2
      Posts
      118
      Views

      Brian Gregory

      I don’t think PAEXT has a way to do this on it’s own.

      I’d extract to a new directory and then use XCOPY or something similar to copy the newer files to the final destination and then delete the new directory you extracted to.

    • AluminumHaste

      BUG: Dragging and dropping not working, hangs
      Tech Support • • AluminumHaste

      8
      0
      Votes
      8
      Posts
      164
      Views

      AluminumHaste

      @Mili said in BUG: Dragging and dropping not working, hangs:

      hey @AluminumHaste
      thanks for all the details
      have managed to reproduce this. During our testing, it didn’t occur every time but did manage to reproduce it and record it, will be enough for the dev team to fix it. logged in, thanks again!

      Awesome thank you!

    • G

      UI Issue moving between different monitors
      Tech Support • • gavb

      1
      0
      Votes
      1
      Posts
      73
      Views

      G

      I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
      This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly.

    • 2

      PA 20.00.63 update still install 20.00.62
      Tech Support • • 2Flo

      7
      0
      Votes
      7
      Posts
      181
      Views

      M

      Should be fixed now and properly showing. Thanks everyone, sorry for the wait

    • A

      Bug with opening an archive while a file is being extracted from an already opened archive
      Tech Support • • ACE135

      2
      0
      Votes
      2
      Posts
      94
      Views

      M

      Hi @ACE135

      While testing this, noticed that archives are not opened in a new tab while an archive is opened in PA, even without an active extraction process.
      Logging it in for fixing in the next update, thanks for letting us know!

    • S

      PA very slow to launch (double click) html file from archive
      Tech Support • • south37

      3
      0
      Votes
      3
      Posts
      90
      Views

      S

      @Mili I have emailed one of the smaller files that has the problem.

    • 2

      Include Virtual Drive as standalone in the installer
      Wishlist • • 2Flo

      3
      0
      Votes
      3
      Posts
      67
      Views

      2

      Hi.

      Thank you very much for your support!

      I do have a question: if a new version of Virtual Drive gets updated, is there a stable link where i can always find the latest update for this tool?

      For now i just use trial and error and base my download from the online update check, infer the new file name from the updater if a new version is available, then modify a bookmark link i found according to the latest version, in order to fetch the offline installer for PA virtual drive. Or ask here regularly, which doesn’t seem too pleasant to do repeatedly if a new version is released.

      Thank you!

    • C

      Windows Explorer extension doesnt compress to .zip
      Tech Support • • cmmpc

      4
      1
      Votes
      4
      Posts
      120
      Views

      M

      Thanks @chrullrich
      testing it out now to make sure it does not occur in future updates from 2019 to 2021

      we appreciate everyone’s help!

    • MrAngelus

      slow ring update?
      Tech Support • • MrAngelus

      1
      0
      Votes
      1
      Posts
      89
      Views

      MrAngelus

      My slow ring still reads as 19.00.59… will it ever offer an update to 2021 or is that something I must do manually?

    • F

      PA 2021 associate formats popup Minor bug
      Tech Support • • f16akias

      3
      0
      Votes
      3
      Posts
      102
      Views

      F

      No. No other program installation, not registry cleaning. I just noticed it while installing and opening PA during bex64 testing…
      It just comes once, I cannot reproduce it more than once at least with version 20.00.58 and +
      It’s really fine for me, it’s minor even if it’s considered a bug at all

    • A

      Inconsistency with disabled tabs and multiple instances of PA allowed
      Tech Support • • aionel_net

      6
      0
      Votes
      6
      Posts
      121
      Views

      M

      thanks for the details @aionel_net
      We have logged the issue in for fixing and have added the suggestion to open a new PA window upon double clicking an archive inside an archive, when tabs are disabled.
      Lets see what the dev team says.

      thanks again!

    • T

      Typo in help output of command line tools
      Tech Support • • trparky

      2
      2
      Votes
      2
      Posts
      56
      Views

      M

      thanks very much @trparky
      we’ll log this in and fix it up. much appreciated!

    • skypx

      SOLVED Error updating from .58 to .60 via patchbeam
      Tech Support • • skypx

      3
      0
      Votes
      3
      Posts
      68
      Views

      skypx

      Thanks @Mili, I got it working.

    • T

      Bug when extracting 7ZIP archives
      Tech Support • • trparky

      5
      1
      Votes
      5
      Posts
      79
      Views

      M

      Thanks all!
      We have confirmed the bug and it’s logged in for fixing.
      It works OK when drag and dropping the specific folder out of the archive, but it does not when using the extract button on a file/folder.

      Thanks for your help!

    • T

      Drive Image creation
      Tech Support • • Tim

      2
      0
      Votes
      2
      Posts
      65
      Views

      T

      No, PowerArchiver doesn’t have this functionality.

    • drteeth

      Virtual drive issue
      Tech Support • • drteeth

      2
      0
      Votes
      2
      Posts
      28
      Views

      M

      Hi @drteeth
      as a temporary fix, please delete PAVD2021.EXE from the installation folder and install virtual drive again, then it should work fine until we fix it so the error doesn’t appear at all.

      Thanks!

    • D

      Patch beam does not download
      Tech Support • • davidsplash

      2
      0
      Votes
      2
      Posts
      28
      Views

      M

      hi @davidsplash
      we’re fixing Patchbeam and should work fine in the coming update

      thanks!

    • K

      Minimize/Expand Ribbon
      Tech Support • • khanyash

      5
      0
      Votes
      5
      Posts
      34
      Views

      M

      hey @khanyash
      Yes, still logged in. We had some priorities to solve for the final update prior to this issues. I have just bumped it so it can be solved as soon as possible
      thanks for the reminder

    • K

      Check for new version
      Tech Support • • khanyash

      2
      1
      Votes
      2
      Posts
      15
      Views

      M

      Thanks @khanyash
      We have it logged in for fixing

    • guido

      GUI problems
      Tech Support • • guido

      2
      1
      Votes
      2
      Posts
      24
      Views

      M

      hey @guido
      Thanks for the report!
      We’re aware of it, the issue is on the components side at the moment, we’re looking to implement the fix once it is released.

    • S

      "The specified account already exists" error
      Tech Support • • sunset_station

      13
      0
      Votes
      13
      Posts
      18126
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      J

      @sunset_station said in "The specified account already exists" error:

      Hi! I came across an issue when I tried to uninstall PowerArch 2013. I got an error “The specified account already exists” which broke the process. I got the same error when I tried to install the current version, without uninstalling the previous one.
      So I can’t uninstall and I can’t install PowerArchiver. Any suggestions? OS Windows 8.1 x64.

      Dariusz

      Is the account logged in to domain using AD?

    • G

      Lots of Bugs
      Tech Support • archiving stuck feature request queue save profiles set deflt prof • • godlydevils

      5
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      5
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      55
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      M

      Hi @godlydevils
      Tested the queue issue on another test machine and it seems like i was able to reproduce it
      out of nine 1gb folders, 7 compressed and 2 didn’t, which seems like the same bug.
      It has been screen recorded and logged in for fixing.

      The issue with the Advanced Option settings not being saved is also logged in and pending fixing. It has been bumped and we will look to fix it in the upcoming update.

      Additionaly, an improvement to add the ability to pre-configure the Advanced options for the .PA format in the configuration>compression profiles menu is also logged in.

      You can expect the queue files disappearing to be fixed in the next update, as well as the advanced options not being saved.

      Thanks!

    • Brian Gregory

      SOLVED PA 20.00.56 bug renaming files inside a .pa archive.
      Tech Support • • Brian Gregory

      6
      1
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      55
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      M

      Thanks for your help @Brian-Gregory

    • drteeth

      Losing focus
      Tech Support • • drteeth

      1
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      Votes
      1
      Posts
      13
      Views

      drteeth

      Hi,
      I have come across some strange behaviour that must not be by design.
      This happens under different, though similar circumstances.
      This is how to reproduce it.
      Find a large-ish archive. I used a 3GB archive as I have a fast PC. Load the archive and test it. Now one just has a window showing the test progress. Now click on a window under the progress window and now you can see the bug. I have a PA icon on my taskbar and it does NOT have a line underneath it to indicate that it is loaded and there is no easy way to get the window back until it appears after the testing. Other progress windows are similar.
      The only way to get the progress window back is to use taskmanager.
      The expected behaviour is that there will be some indication that PA is loaded and that one can use it to bring the progress window to the top.
      OT:- When viewing a text file in PA, there is a line does the middle of the window - when will it be removed?
      Cheers
      DrT

    • Brian Gregory

      Suggestion to improve .pa format
      Wishlist • • Brian Gregory

      9
      1
      Votes
      9
      Posts
      82
      Views

      Brian Gregory

      Not yet fixed in PA 20.00.58.
      (APK files inside PA files still not compressed very effectively)

    • Microft

      Access Violations, Cloud Issues and No 4K Support
      Tech Support • • Microft

      5
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      Votes
      5
      Posts
      33
      Views

      M

      @Microft said in Access Violations, Cloud Issues and No 4K Support:

      3840 x 2160

      thanks for your help @Microft
      Responded to your support ticket.

    • F

      SOLVED PowerArchiver 2019 Toolbox International with Advanced Codec Pack
      General (Testing, Performance, Usage, Questions) • • farkpoint

      14
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      Votes
      14
      Posts
      113
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      spwolf

      Worked fine with new codes, closing this one… thank you!

    • spwolf

      Fast Ring: PowerArchiver 2021 20.00.57
      Tech Support • • spwolf

      1
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      1
      Posts
      41
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      spwolf

      New version: 21.00.57
      Download:
      https://powerarchiver.cachefly.net/2021/powarc200057.exe

      Release Notes - PowerArchiver - Version 21.00.57

      ** Bug
      * [PA-2798] - Backup: Spanning dropdown not showing top border
      * [PA-2801] - Encrypt Tool: Use Fips checkbox overlaps with other frames when resized
      * [PA-2802] - Back arrow button in burner apps not displaying as button when hovering over it
      * [PA-2805] - Text too close to Span dropdown in Backup
      * [PA-2807] - Files not showing inside specific tar.gz
      * [PA-2814] - Backup Icons not showing
      * [PA-2815] - D&D a folder onto an archive in windows explorer does not work
      * [PA-2816] - .apk files not recognized as zip, give compression options
      * [PA-2817] - Renaming files inside PA archives does not work
      * [PA-2818] - Multi extract tool not extracting tar.gz files
      * [PA-2819] - Shell submenu in Config says 2019 instead of 2021

      Whats New

      Small fixed and improvements. @Alpha-Testers please check it out and let us know!
    • PA_Fan

      Missing Explorer Shell entries PA 2021 20.00.56
      Tech Support • • PA_Fan

      9
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      9
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      42
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      PA_Fan

      @Mili Thanks for the update, and you’re welcome.

      I’ll wait to hear about the icons which, as I mentioned, I seem to recall having been a minor glitch in the past, but otherwise .56 is excellent.

    • T

      Bug in PowerArchiver 2021 RC2
      Tech Support • • trparky

      6
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      6
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      93
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      T

      @Mili

      It only shows up for a split second, you have to really be paying attention. If I had to hazard a guess, the code that loads the fact that it’s a registered version isn’t loaded early enough during the application initialization phase.

    • PA_Fan

      Missing icons on PA Backup toolbar (file selection screen)
      Tech Support • • PA_Fan

      2
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      Votes
      2
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      25
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      M

      Logged in, thx @PA_Fan

    • T

      Upgrade for 2019 users?
      Tech Support • • trparky

      5
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      Votes
      5
      Posts
      53
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      S

      Hi @Mili , Further to the original post by @trparky why can’t current lifetime licence holders test 2021, I’ve had my licence a long time and have always used betas prior to 2019. Thanks

    • D

      Update system issue
      Tech Support • • davidsplash

      3
      0
      Votes
      3
      Posts
      32
      Views

      spwolf

      sorry about that - this has been fixed!

    • W

      Burn Disk from .ISO
      Tech Support • • wroustan

      2
      0
      Votes
      2
      Posts
      24
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      M

      hi @wroustan
      thanks for the information, logging this in for fixing

    • spwolf

      Fast Ring: PowerArchiver 2021 20.00.56
      Tech Support • • spwolf

      1
      3
      Votes
      1
      Posts
      21
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      spwolf

      New version:
      20.00.56

      Download:
      https://powerarchiver.cachefly.net/2021/powarc200056.exe

      Release Notes - PowerArchiver - Version 20.00.56

      ** Bug
      * [PA-2806] - Nag from shell in dark ribbon interface shows dark letters
      * [PA-2810] - Extracting to network drive does not work
      * [PA-2812] - skins not applied in shell

      What’s New:
      Lots of small changes and fixes, together with ones above. Please test your reported issues and let us know if they have been fixed.

      @Alpha-Testers

    • E

      SOLVED Zipping up with folders but without root folder
      Tech Support • • esha

      4
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      Votes
      4
      Posts
      36
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      E

      Yes! That was it. Thank you very much! thumbsup

    • spwolf

      Fast Ring: PowerArchiver 2021 20.00.53
      Tech Support • • spwolf

      17
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      17
      Posts
      129
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      spwolf

      @TheAndyMac said in Fast Ring: PowerArchiver 2021 20.00.53:

      Having one issue with the RC1 - when extracting a zip file using drag and drop to a network share, it prompts for UAC - which I allow - and prompts again, and then keeps on flashing up but not extracting anything - and there is now way to close it down other than logging off/shutting down. Seems like the UAC handling is broken at present. This is not an issue with the current production version, where I use this a lot of the time.

      @Mili will take a look at this!

    • spwolf

      PowerArchiver and PACL for macOS
      Tech Support • • spwolf

      8
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      1669
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      M

      hi guys, please contact us at support at conexware dot com and we’ll sort it out.

      thanks!!

    • spwolf

      Fast Ring: PowerArchiver 2021 20.00.55
      Tech Support • • spwolf

      10
      1
      Votes
      10
      Posts
      62
      Views

      Brian Gregory

      @Mili said in Fast Ring: PowerArchiver 2021 20.00.55:

      hey @Brian-Gregory
      Still getting this script error? If so, which internet browser do you use?

      No script error showing now.

    • K

      SOLVED powerarchiver not able to compress / decompress files with long file names
      Tech Support • • Konglomat

      8
      0
      Votes
      8
      Posts
      54
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      M

      thanks for the kind words @Konglomat !!!
      stay safe and healthy!

    • S

      License Code Not Working / Missing
      Tech Support • • Skybird

      2
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      Votes
      2
      Posts
      23
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      M

      Hello @Skybird
      We show that one of the support tickets was replied to with information on how to obtain your PACL registration through your account at www.conexware.com/shop as PACL uses a different registration code.
      Maybe it went to Spam?

      Regardless, we have manually created your PACL license and have sent it to your email.

      Thanks!

    • guido

      UNSOLVED Resize: Frames overlap
      Tech Support • • guido

      4
      1
      Votes
      4
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      558
      Views

      M

      tx @guido
      logged in

    • guido

      SOLVED TYPO: Gesture
      Tech Support • • guido

      3
      1
      Votes
      3
      Posts
      542
      Views

      guido

      Fixed in .55

    • guido

      UNSOLVED GUI: Center the buttons
      Tech Support • • guido

      2
      0
      Votes
      2
      Posts
      517
      Views

      guido

      Not fixed in .55.

      But I found a new issue. Just resize the windows and you will see that the monkey wrench will disappear.

      19f48e64-e21f-46f3-9cae-59d79a1ba578-image.png

    • guido

      UNSOLVED label56
      Tech Support • • guido

      9
      1
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      9
      Posts
      1644
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      M

      thanks @guido
      logging in

    • guido

      SOLVED GUI Alignment
      Tech Support • • guido

      3
      2
      Votes
      3
      Posts
      919
      Views

      guido

      fixed in .55

    • drteeth

      Folder navigation
      Wishlist • • drteeth

      4
      0
      Votes
      4
      Posts
      23
      Views

      drteeth

      @Mili
      It was very spooky to see what was happening with this issue when I saw my months’ old post at the top of the list.
      I would like the keys to work when browsing inside archives as well as anywhere one would want to navigate folders. I was not aware that the keys worked when navigating the hard drive as I do not use PA that way.
      With kind regards and stay safe
      DrT

    • V

      Preview of pdf files
      Tech Support • • Vindrus

      5
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      Votes
      5
      Posts
      41
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      D

      I think i’ve solved the problem. You have set up a user with limited options programs like powerarchiver need to be allowed certain options in windows same for Adobe. You might wnat to set up a new user with exactly the same options as the other users and see if that solves the issue

    • D

      I would like to test this for the Mac
      Tech Support • • dougw

      2
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      Votes
      2
      Posts
      21
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      M

      Hi @dougw

      Please contact us at support at conexware dot come and we’ll sort you out.

      Thanks!

    • W

      Preview doesn't support Unicode
      Tech Support • • wilsonp

      4
      0
      Votes
      4
      Posts
      39
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      M

      Thanks very much @wilsonp
      We have logged it in for fixing.

    • W

      PA 2021 Registration Dialog menu option
      Tech Support • • wilsonp

      3
      0
      Votes
      3
      Posts
      31
      Views

      W

      The icons on the RHS of the title bar are very small and thin - I didn’t notice the help button there.

      In my Ribbon Interface under Options I don’t see a register button.

      PA2021-OptionsRibbon.png

      Here is the File Menu - the Windows standard was for menu options that open dialogs to end in an ellipsis, but Options does not:

      PA2021-FileMenu.png

      Perhaps I should say never mind… the Ribbon doesn’t appear to follow that standard in Office in any case.

      Thanks!

    • BigMike

      UNSOLVED File Browser: Operations don't trigger UAC
      Tech Support • • BigMike

      9
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      Votes
      9
      Posts
      1818
      Views

      M

      Seems to have returned in the latest 2021 version, logged in for fixing.
      thanks @BigMike

    • BigMike

      UI issues PA 20.00.53 / Classic Interface
      Tech Support • • BigMike

      2
      0
      Votes
      2
      Posts
      15
      Views

      M

      Thanks @BigMike
      Logging in #1
      Spoke to the dev regarding #2 a while ago about the issue and it seems to be a bug in the component we use and nothing we can do on our end, unfortunately, until the component is updated with the fix.

      Thanks again!

    • Michael72

      Support for Windows XP
      Tech Support • • Michael72

      5
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      Votes
      5
      Posts
      34
      Views

      Michael72

      @spwolf said in Support for Windows XP:

      Is that the only PC you use for PowerArchiver?

      Yes.

    • D

      Someone using your name to sell their own product
      Tech Support • • davidsplash

      3
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      Votes
      3
      Posts
      46
      Views

      spwolf

      they are using PowerArchiver name to lure people to their website.

    • T

      Extract to /example - BUG
      Tech Support • bug extract to • • Tumeez

      5
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      Votes
      5
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      39
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      M

      fixed in .50
      thanks @Tumeez for your help!

    • D

      Patchbeam updates not finding new previews
      Tech Support • • davidsplash

      3
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      Votes
      3
      Posts
      24
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      M

      We’ve let the dev team know so they could make sure it appears when it is supposed to
      thanks all!

    • Brian Gregory

      PA 20.00.47 bug extracting ZIP file.
      Tech Support • • Brian Gregory

      3
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      Votes
      3
      Posts
      57
      Views

      M

      hey @Brian-Gregory
      Sorry for the late reply. We’ve tested and confirmed the bug and have logged it in for fixing.

      thanks for letting us know!

    • spwolf

      PowerArchiver 2021 20.00.32/44/45
      Tech Support • • spwolf

      4
      2
      Votes
      4
      Posts
      404
      Views

      spwolf

      @Alpha-Testers

      003495e0-3552-48d4-9dd0-2cd21cb58e2d-image.png

      dark windows ribbon implemented with auto/light/dark modes. Lot of backend changes, so not public yet.

      http://u.powerarchiver.com/pa2021/powarc200047.exe

    • B

      Unknown Files
      Tech Support • • bigdog

      3
      -1
      Votes
      3
      Posts
      18
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      B

      @BigMike

      Thanks… After combing through the GNUPG docs and not finding anything I suspected they belonged to PA. What is odd is that I have not created nor imported any keys into PA yet.

      I would think (hope) you don’t have to manage them separately as having separate keyrings could lead to problems. Hopefully someone from PA can chime in on this?

    • AluminumHaste

      UNSOLVED Quake 1/2 .PAK file support
      Wishlist • • AluminumHaste

      3
      0
      Votes
      3
      Posts
      53
      Views

      AluminumHaste

      @Mili Okay, it’s been emailed to you. Thanks for you willingness to help!

    • D

      SOLVED encryption bug
      Tech Support • • davidsplash

      3
      0
      Votes
      3
      Posts
      335
      Views

      D

      seems to be fixed

    • Brian Gregory

      SOLVED File will not extract, takes forever to finish.
      Tech Support • • Brian Gregory

      12
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      Votes
      12
      Posts
      1058
      Views

      M

      Thanks for your help @Brian-Gregory !!

    • BigMike

      UNSOLVED Better archive type handling with drag & drop
      Wishlist • • BigMike

      6
      1
      Votes
      6
      Posts
      781
      Views

      M

      logged it in for implementation, thanks @BigMike !!

    • 2

      UNSOLVED [Bug / Feature Request] Integrate offline Virtual Drive into the PowerArchiver installer
      Tech Support • • 2Flo

      3
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      Votes
      3
      Posts
      1032
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      M

      thanks @2Flo

      logging in the bug for fixing, and will see about implementing the installation inside the PA installer.

    • MrAngelus

      UNSOLVED extracting issue
      Tech Support • • MrAngelus

      7
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      Votes
      7
      Posts
      1576
      Views

      M

      hi @MrAngelus

      Thanks very much for the update. Was able to reproduce it now and am logging it in for fixing. PowerArchiver indeed does not show the files properly.

      Thanks again and have a great Christmas!

    • B

      SOLVED No Updates Shown
      Tech Support • • bigdog

      5
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      Votes
      5
      Posts
      1550
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      M

      hey @bigdog
      version .59 is showing up in Patchbeam properly now, thanks!

    • T

      SOLVED PowerArchiver resend codes doesn't work
      Tech Support • • thomas-k

      6
      0
      Votes
      6
      Posts
      1440
      Views

      M

      Hi @thomas-k
      please send us an email to support at conexware dot com and we’ll help out.
      Just tested sending codes here, they arrived immediately. It might be the email spam filtering our registration email.
      Send us an email and we can send the registration email and/or send it to you via support.
      thanks!

    • spwolf

      Fast Ring: PowerArchiver 2019 19.00.51/54/57/58/59
      Tech Support • • spwolf

      24
      2
      Votes
      24
      Posts
      4569
      Views

      Luxor

      Right clicking a folder and selecting compress to folder.pa now works too.

    • BigMike

      SOLVED Problem: Backspace navigation in Explorer mode
      Tech Support • • BigMike

      3
      0
      Votes
      3
      Posts
      1190
      Views

      BigMike

      Just to report back: Fixed in 19.00.58

    • BigMike

      UNSOLVED Smart AI: Preferences not intuitive
      Tech Support • • BigMike

      13
      0
      Votes
      13
      Posts
      2688
      Views

      BigMike

      Just to report back: Still not working in 19.00.58

    • Luxor

      SOLVED Find file in archive.
      Wishlist • • Luxor

      9
      0
      Votes
      9
      Posts
      1586
      Views

      Luxor

      Fixed in latest build.

    • 2

      UNSOLVED PA 20.00.02 not executing .exe files from archive
      Tech Support • • 2Flo

      10
      0
      Votes
      10
      Posts
      1625
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      2

      You’re welcome!

    • spwolf

      PACL 9.0 Beta 2
      Tech Support • • spwolf

      24
      0
      Votes
      24
      Posts
      36146
      Views

      BigMike

      Congratulations, I’m looking forward to a new version to test and to work with. But since I’m on Windows, I’ll just need the Windows version…

    • skypx

      UNSOLVED Minor UI question
      Tech Support • • skypx

      7
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      Votes
      7
      Posts
      1374
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      M

      logged in to bring them back to the yellow icons, thanks @skypx !

    • M

      SOLVED Slow Download
      General Chat • • Murderhead

      3
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      Votes
      3
      Posts
      1629
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      M

      Maybe there was some DNS problems in Germany or with my Network Provider.
      But i’ts finde now 50Mb/s.

    • A

      SOLVED ZIPX-jpeg-compression
      Tech Support • • a.borque

      2
      0
      Votes
      2
      Posts
      1006
      Views

      M

      Hi @a-borque,
      Good question!
      Yes, packmp3 was added in PA 2019 and is now fully compatible with WinZip

    • A

      SOLVED PA standard 2019 can not create PA-archives
      Tech Support • • a.borque

      2
      0
      Votes
      2
      Posts
      996
      Views

      M

      Hello,

      We have sent a reply through support regarding the .PA format availability, let us know if you did not receive it by any chance. Thanks!

    • Michael72

      UNSOLVED The PACL does not extract files from the self-extracting archive
      Tech Support • • Michael72

      3
      0
      Votes
      3
      Posts
      1947
      Views

      M

      thanks @Michael72
      logged in

    • 2

      UNSOLVED PA 19.00.57 - Drawing issue on file type collumn
      Tech Support • • 2Flo

      3
      1
      Votes
      3
      Posts
      956
      Views

      M

      tried to reproduce this on a couple of machines and the issue did not appear in either case;
      Drawing.JPG

      can you export your settings in the config dropdown please, compress them to 7z and send them over to support at conexware dot com and will try to reproduce that way.

      Also, which windows theme do you have selected?
      Does the issue appear with this zip file only or it appears on others as well?

      Thanks!

    • 2

      UNSOLVED PA 19.00.57 crashes Firefox 69.0.1 in module pashlext64.dll | UserCallWinProcCheckWow
      Tech Support • • 2Flo

      19
      0
      Votes
      19
      Posts
      2364
      Views

      spwolf

      @spwolf said in PA 19.00.57 crashes Firefox 69.0.1 in module pashlext64.dll | UserCallWinProcCheckWow:

      @2Flo unfortunately that does not help.

      BUT

      we will have a new version of dll soon, so you can check with that specifically.

      @2Flo we have sent you a test build via direct message in the forums. Thank you!

    • 2

      UNSOLVED Include all PowerArchive Toolbox features in the offline installer
      Tech Support • • 2Flo

      3
      0
      Votes
      3
      Posts
      971
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      2

      And they can even cause errors.

      pi2.PNG

    • M

      UNSOLVED PA 2019 explorer preview window always blank
      Tech Support • • Minotaur

      3
      0
      Votes
      3
      Posts
      752
      Views

      M

      Which format files are you looking to preview?
      Alt+P enables and disables preview in explorer.
      If possible, please send us a screenshot of how it looks, we’ll do our best to assist.

    • 2

      UNSOLVED Encrypt files inside archive that has already been created [.zipx]
      Wishlist • • 2Flo

      5
      0
      Votes
      5
      Posts
      939
      Views

      2

      Thank you :D

    • BigMike

      UNSOLVED PA 19.00.51 / Access Violation
      Tech Support • • BigMike

      12
      0
      Votes
      12
      Posts
      1661
      Views

      RJWaring

      Thanks BigMike,

      I hate to say it , VM has a wide range of documentated cases like these the one’s i know of doing what i suggested helps, but not in all cases.

      Then your talking more time to investigate, which is when the question is raised why not do a rebuild seeing that this isnt an issue being replicated on other VM’s.

      But, it’s not a PowerArchiver problem as i’ve seen this across many other platforms and dll’s.

      Sorry i couldnt help further buddy, if you do manage to figuire it out please share we would love to hear from you again.

      Kind Regards,
      RJWaring

    • Brian Gregory

      UNSOLVED PA 19.00.57 (and earlier) Duplicate files possible in .pa archive in some cases.
      Tech Support • • Brian Gregory

      3
      0
      Votes
      3
      Posts
      601
      Views

      Brian Gregory

      Actually I think deleteing the file from the archive before adding the updated version again may not be working quite right either. The resulting .pa file seems to get larger!

      For now I will just delete the whole .pa archive and re-create it. It’s probably quicker in many cases too.

    • guido

      UNSOLVED GUI: In need of a complete overhaul
      Tech Support • • guido

      3
      0
      Votes
      3
      Posts
      466
      Views

      guido

      For starters.

      checkmark on a different line then the buttons Wider buttons remove a lot of frames.
    • guido

      UNSOLVED GUI: move label
      Tech Support • • guido

      3
      0
      Votes
      3
      Posts
      348
      Views

      guido

      move the label with the text "bestandsnaam: above the textbox. Sorry, normally my arrow points to the wrongdoing. Not this time.
      a6a1802e-3b9a-45b9-9125-343b5a1f51c4-image.png

    • guido

      UNSOLVED GUI: too much frames
      Tech Support • • guido

      2
      1
      Votes
      2
      Posts
      314
      Views

      M

      thanks @guido !!!