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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    PA just crashes

    Tech Support
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    • O
      olivers last edited by

      I have a directory with a VMWare virtual machine in it. There are four files, three of them just a few KB big, but the fourth is about 12GB. I right-click that directory and select “Compress to ZIP + Options…” from the context menu. In the options dialog, I set the ZIP format with “Super fast” compression. I set multiple disk spanning to “Custom” and enter a maximum volume size of 4500000 kBytes. No other changes to the default settings. When I hit the “Add” button to start the process, PowerArchiver crashes immediately without any further information.

      Oliver

      Update: I just tried, for the fun of it, to create the zip file without any spanning, but it doesn’t change anything. What’s wrong with wanting to compress a 12 GB file?

      1 Reply Last reply Reply Quote 0
      • TBGBe
        TBGBe last edited by

        @olivers:

        …In the options dialog, I set the ZIP format with “Super fast” compression. I set multiple disk spanning to “Custom” and enter a maximum volume size of 4500000 kBytes. No other changes to the default settings…

        So you did NOT activate the option “Make Large Zip File” - I would try this first.

        O 1 Reply Last reply Reply Quote 0
        • O
          olivers @TBGBe last edited by

          Whoa, now that’s a good hint :-) I didn’t notice there was such an option! I selected it now and the process seems to be running. Mea culpa…

          Now, in the hope that a programmer or similar is reading: Why on earth is there such an option? Couldn’t the program check for itself whether the size of the archive is too large for the “normal” case under 4GB? And shouldn’t there be some kind of notification, instead of the silent crash?

          Thanks a lot, Terry!

          spwolf TBGBe 2 Replies Last reply Reply Quote 0
          • spwolf
            spwolf conexware @olivers last edited by

            Hi Terry,

            it should not crash anyway - option is there because different ZIP format is used for over 4GB files. In our future release, this option will be default because by now everyone has an archiver that can open these large files (which was not the case few years ago).

            thanks,

            TBGBe spwolf 2 Replies Last reply Reply Quote 0
            • TBGBe
              TBGBe @olivers last edited by

              @spwolf:

              Hi Terry,

              he is Oliver - I’m Terry :rolleyes:

              @olivers:

              Thanks a lot, Terry!

              You’re welcome.
              What you can do until the “future version” of PA; is create a Compression Profile for Zip format and activate this option there.

              1 Reply Last reply Reply Quote 0
              • TBGBe
                TBGBe @spwolf last edited by

                @spwolf:

                Hi Terry,

                it should not crash anyway - option is there because different ZIP format is used for over 4GB files. In our future release, this option will be default because by now everyone has an archiver that can open these large files (which was not the case few years ago).

                thanks,

                Rather than create a new thread :p
                Not yet the default setting in 9.5 - so can we have a hint as to which “future release” this will be in?

                TBGBe 1 Reply Last reply Reply Quote 0
                • TBGBe
                  TBGBe @TBGBe last edited by

                  Hmm, just noticed this post
                  http://www.powerarchiver.com/forums/showthread.php?t=1188
                  @spwolf:

                  no, option is automatically enabled now… pa write 2.04g header if the zip being created ends up less than 4GB or 65,555 files

                  • is it a “bug” that the flag “Make Large Zip” is not activated by default in the Add screen?

                  • is it a bug that Help File still states that “If you are compressing more than 4 GB of data or 65,555 files, you must check this option.” ?

                  spwolf 1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware @TBGBe last edited by

                    @TBGBe:

                    Hmm, just noticed this post
                    http://www.powerarchiver.com/forums/showthread.php?t=1188

                    • is it a “bug” that the flag “Make Large Zip” is not activated by default in the Add screen?

                    • is it a bug that Help File still states that “If you are compressing more than 4 GB of data or 65,555 files, you must check this option.” ?

                    neither, once you do clean install, this option should be set by default. In any case, Help correctly states that it needs to be checked.

                    TBGBe 1 Reply Last reply Reply Quote 0
                    • TBGBe
                      TBGBe @spwolf last edited by

                      @spwolf:

                      neither, once you do clean install, this option should be set by default.

                      Well it isn’t :confused:
                      As I upgraded from BETA, I did perform a clean install - I think.
                      Uninstall BETA - reboot - delete PA folder - Install pa 9.5.
                      @spwolf:

                      In any case, Help correctly states that it needs to be checked.

                      No. if it is active by default then it does not need to be checked. In fact if the check is done by PA, it should be removed/deleted from options altogether as it no longer has any meaning.

                      spwolf 1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware @TBGBe last edited by

                        @TBGBe:

                        Well it isn’t :confused:
                        As I upgraded from BETA, I did perform a clean install - I think.
                        Uninstall BETA - reboot - delete PA folder - Install pa 9.5.

                        No. if it is active by default then it does not need to be checked. In fact if the check is done by PA, it should be removed/deleted from options altogether as it no longer has any meaning.

                        I will check it out - it is still an checkbox option, it was not moved to mandatory option, yet.

                        thanks,

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware @spwolf last edited by

                          @spwolf:

                          Hi Terry,

                          it should not crash anyway - option is there because different ZIP format is used for over 4GB files. In our future release, this option will be default because by now everyone has an archiver that can open these large files (which was not the case few years ago).

                          thanks,

                          it is now.

                          TBGBe 1 Reply Last reply Reply Quote 0
                          • TBGBe
                            TBGBe @spwolf last edited by

                            This is much simpler now.
                            Option flag and Help text have both been removed :D

                            spwolf 1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware @TBGBe last edited by

                              @TBGBe:

                              This is much simpler now.
                              Option flag and Help text have both been removed :D

                              indeed :-)

                              1 Reply Last reply Reply Quote 0
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