updates

[43f34tgergs]

The support doesn’t answer my email about a license question for weeks, because despite a lifetime license Powerarchiver refuses some functions

[Mili]

Hello, which email did you use to send the support ticket? I have looked for the email address you have on the profile here and could not find one. You can PM it to me and I will look it up.

Thanks!

[Tumeez]

@mili said in what to do if the support doesnt answer since weeks?:

Hello, which email did you use to send the support ticket? I have looked for the email address you have on the profile here and could not find one. You can PM it to me and I will look it up.

Thanks!

Hello @Mili I also send message to your support from my email. I sent it August 16, no answer so far. My problem is that your system doesn’t let me log in, even I asked reset password and change it and make sure that I write new one correctly, because I use Bitwarden, there isn’t possibility to typo it.

E: I sent it from same email which I have here too.

Your loyal customer,

Tume

[spwolf]

@tumeez you can also send email to general@conexware.com and we will answer without ticketing system. Thank you.

[Tumeez]

@spwolf I sent message there too last wed. No answer yet.

[khanyash]

@tumeez said in what to do if the support doesnt answer since weeks?:

My problem is that your system doesn’t let me log in, even I asked reset password and change it and make sure that I write new one correctly, because I use Bitwarden, there isn’t possibility to typo it.

I have faced the login problem once. I also use a password manager. What I did was reset the password to 10 characters, no special characters. It had fixed the problem for me.

[Tumeez]

@khanyash said in what to do if the support doesnt answer since weeks?:

@tumeez said in what to do if the support doesnt answer since weeks?:

My problem is that your system doesn’t let me log in, even I asked reset password and change it and make sure that I write new one correctly, because I use Bitwarden, there isn’t possibility to typo it.

I have faced the login problem once. I also use a password manager. What I did was reset the password to 10 characters, no special characters. It had fixed the problem for me.

Thank you, this solved my problem. I’m disappointed that @spwolf or @Mili never answered to me. I’m still loyal PA user and will use it at future.

[spwolf]

@tumeez said in what to do if the support doesnt answer since weeks?:

@khanyash said in what to do if the support doesnt answer since weeks?:

@tumeez said in what to do if the support doesnt answer since weeks?:

My problem is that your system doesn’t let me log in, even I asked reset password and change it and make sure that I write new one correctly, because I use Bitwarden, there isn’t possibility to typo it.

I have faced the login problem once. I also use a password manager. What I did was reset the password to 10 characters, no special characters. It had fixed the problem for me.

Thank you, this solved my problem. I’m disappointed that @spwolf or @Mili never answered to me. I’m still loyal PA user and will use it at future.

I am glad you managed to solve the problem!