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    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    PowerArchiver Queue made worse

    Tech Support
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    • G
      godlydevils last edited by

      Just installed 2021 v20.00.63

      Now, when I add to queue, with or without using always use queue.

      The powerarc starter opens up in notification bar.

      and that’s it, no matter how many files I add to queue, no compression will start.

      I also cannot double click or right click the icon.

      If i end task for this, and disable queuing, compression works fine, just that I have to manually start individual tasks.

      it’s quite ironic that you guys took whole year to fix one issue, in this versions, which completely broke the queuing feature.

      Did you guys test it before releasing?

      1 Reply Last reply Reply Quote 0
      • M
        Mili conexware last edited by

        tested, working fine in the tests here.
        provide details, how are you adding them?
        how many files?

        1 Reply Last reply Reply Quote 0
        • G
          godlydevils last edited by

          Hi Mili,

          Thank You for your Kind and prompt Response to my threat.

          Please find Details Here:

          https://youtu.be/Dh3qq_j4yi4

          :)))))))))))))))

          1 Reply Last reply Reply Quote 0
          • Brian Gregory
            Brian Gregory Alpha Testers last edited by

            @godlydevils said in PowerArchiver Queue made worse:

            https://youtu.be/Dh3qq_j4yi4

            It the video when you started PASTARTER you just saw the total CPU usage go up and assumed it was PASTARTER using the CPU. Why didn’t you check?

            Also it looked like there was an operation in the queue already so when you started PASTARTER it would have immediately started the operation and therefore used CPU.

            I have reported the inability to cancel at least twice before. They don’t do anything about it.

            1 Reply Last reply Reply Quote 0
            • G
              godlydevils last edited by godlydevils

              I think you did not notice properly, PAStarter was using 2444something KB of ram
              no other Powerarchiver process was running.
              and compression does not take only 20% of CPU, it takes 100% of CPU(I did not tick low priority compression)
              No RAM was being used, actually, compression takes up all the ram that is available
              No Temporary Files are created.
              No Progress Dialog Box, if compression starts, there’s always a dialog box that shows progress and it comes on top

              Also, it’s a bug which you did not refer on another post created by another user where PAStarter is using CPU for no reason.

              https://forums.powerarchiver.com/topic/6287/powerarchiver-starter-2021-high-cpu-usage

              For me it’s 20%, for this guy, maybe due to his old PC it’s 100%

              And most of all, I want to right click on PAStarter icon and click on Show queue, why can’t I?

              Also downloaded from:
              https://powerarchiverdl.cachefly.net/2021/powarc200063.exe

              but the file that got installed is 62, not 63

              There are in numerous amount of bugs with the software that I can list, I already have, they just refuse to do anything about it.

              1 Reply Last reply Reply Quote 0
              • AluminumHaste
                AluminumHaste last edited by

                It’s not that they refuse to do anything about it, if they cannot replicate the issue on their end, they cannot debug and fix the issue.

                G 1 Reply Last reply Reply Quote 0
                • D
                  DogM last edited by

                  I have same problem with PAStarter:

                  1. PAStarter takes 16~17% CPU usage when is running.
                  2. Can’t click, right click or double click on PAStarter icon in systray.
                  3. In Windows Explorer:
                    3.1. Try to compres a folder/file: i clicked with right mouse button on that folder/file and select PowerArchiver / Compress to “abc.zip” but nothing happened.
                    3.2. Try to extract file: i clicked with right mouse button on that file and select PowerArchiver / extract to “abc” folder. Folder abc is created, but no files extracted.
                  1 Reply Last reply Reply Quote 0
                  • G
                    godlydevils @AluminumHaste last edited by

                    @AluminumHaste

                    In Order to replicate the issue, you need to know how to use the product.

                    This lady here stated that she could not replicate the queue issue prior to this where some of the archives were unprocessed and ignored, how come they fixed it now?

                    it was common and happening with everyone, I even did clean install of OS and App directly from 2021 final, still was facing this issue.

                    And okay, Why can I still not save the exe, pdf PNG filter and dictionary size tickmark under advanced when using PA as format, in any profile?

                    Why can I not remove the default profile and make a new profile as default?

                    Why can I not use Advanced option for PA compression under multi archive compression?

                    It’s all in plain sight, there’s no difficulty in replicating the issue

                    1 Reply Last reply Reply Quote 0
                    • G
                      godlydevils last edited by

                      I resolved the issue.

                      How to reproduce(it is my assumption):
                      Install the older version of PA 2021 than this, the one that came before x.x.62
                      run it once, then install the current version.

                      PA queue & PASTARTER will get bugged.

                      I got the issue resolved as I had to reinstall OS which has resolved the queue issue for me.

                      this is the same reason mili was not able to replicate the issue, because she runs a fresh environment for all testing.

                      1 Reply Last reply Reply Quote 0
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