Support for mobile devices and android?

[farkpoint]

Hi, I have such a problem. 03.09.2020 I bought this program, I received the registration data that I entered into the application (copy and paste), the application restarted and again reported that it is not registered. I tried it several times, online and offline, I logged in to the web account, I sent the activation email again, I entered its data, but I still can’t register it. So I wrote to support and on September 3, 2020, three hours later, they sent me a screenshot that they managed to activate the program. I thought I might have something to do with windows, so I reinstalled. But that didn’t solve the problem. It cannot be activated in either version 19.00.59 or version 20.00.53. When I wrote them that I still can’t do it, I even sent it to them both in screenshots and in the video, even after reinstallation, and I even attached a dxdiag file to them, so they don’t even answer me anymore and I don’t know what to do with it :-(
It’s been a week since it was shipped.
Any suggestions please?
Thanks.

[spwolf]

Worked fine with new codes, closing this one… thank you!

[Mili]

hi @farkpoint
I have replied to the support ticket with further information on registering PowerArchiver.
Admin privileges are needed and I have included further information in my reply on support.

Please let us know there if that helped, we’ll make sure you’re registered.

[farkpoint]

Hi, I’m sorry for the long pause, but I tried it on another PC, on my PC with other versions of Windows, and I figured out what the problem was. When I downloaded the 64-bit version of MSI version 19.00 build 57 PowerArchiver 2019, the program registered after installation. If I let the new versions check and install the new version 19.00 build 59, the registration will no longer work. So the problem is not in my system, but in the registration data. Since I purchased lifetime upgrades and free support, why can’t I register a version other than 57? Therefore, please correct the registration information so that I can also register the PowerArchiver 2021 RC1 build 55 version.

Written in support of 14. 9. 2020 22:42:41 and no answer … :-(

[farkpoint]

[PA-WTG-NKWMV-821]

Is it a ticket number?

From 14.09.2020 no response. I paid for the program than three weeks ago and I still haven’t received a working product. I expected to have full support as a paying customer and not to wait for someone to remember me. Moreover, when it is already clear what the problem is, then I do not understand why it is so difficult to send me the correct registration data ???

[Brian Gregory]

@farkpoint said in PowerArchiver 2019 Toolbox International with Advanced Codec Pack:

Hi, I’m sorry for the long pause, but I tried it on another PC, on my PC with other versions of Windows, and I figured out what the problem was. When I downloaded the 64-bit version of MSI version 19.00 build 57 PowerArchiver 2019, the program registered after installation.

Normally the install files are .exe files, and you get one .exe containing both 32 and 64 bit versions. Where did you get this .msi file from?

…

Therefore, please correct the registration information so that I can also register the PowerArchiver 2021 RC1 build 55 version.

Which version did you buy?
As I understand it the upgrade from 2019 version to 2021 version is not normally free.

[farkpoint]

Normally the install files are .exe files, and you get one .exe containing both 32 and 64 bit versions. Where did you get this .msi file from?

Here: https://www.powerarchiver.com/download-powerarchiver

Which version did you buy?
As I understand it the upgrade from 2019 version to 2021 version is not normally free.

**I bought this so I assume I have a lifetime version and free upgrades.

PowerArchiver 2019 Toolbox International with Advanced Codec Pack + PowerArchiver Select - lifetime free upgrades and support.**

[Brian Gregory]

Try not using the .msi version.
I didn’t even know they existed.
Maybe there is some weird restriction with the .msi versions.

[farkpoint]

@Brian-Gregory

I tried msi the last one last time. When I download version 19 build 57, my registration will be recognized. However, when I update to version 19 build 59, he wants to register it again and does not accept registration data. And not even in version 21.

[farkpoint]

Hi, I have been working with you for over a month that my registration data does not work and nothing has been resolved. Is it so hard to block registration data that don’t work for me and create new ones for me? I paid for a program with a lifetime license and updates on Sep 3, 2020 17:05:41 in the amount of € 19.98 EUR. Support will come up with something to help me again and it won’t take 2 weeks. Do you get the order that 41 days after paying for the product, I still do not have functional registration information and therefore can not use the program? Now it’s been 3 weeks since I wrote them off and since then no one has called …

[Brian Gregory]

I said try NOT using the MSI version.

I really doubt a genuine with lifetime upgrades version would have only cost €19.98.
Where did you buy it?

[Mili]

@farkpoint
we have replied to your support query regarding the issue.
The same code you are using works fine in our tests and the newly generated codes also work.
We can generate a new code again, if needed.
We have not had any other reports from other that detail the same issues, seems to be a specific problem but we’ll do our best in assisting to solve it.

[farkpoint]

Hi, can I request a refund? It doesn’t work for me anyway, and no one knows why, let alone fix it. Although I’m sorry, I like the program, but since I can’t use it, I would like to receive payment back. How should I proceed, please?
Thanks a lot.

[Mili]

Hey @farkpoint
sorry to hear that, we will work out the refund and I will send you an email with the details.
Thanks

[spwolf]

Worked fine with new codes, closing this one… thank you!