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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    SOLVED powerarchiver not able to compress / decompress files with long file names

    Tech Support
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    • Konglomat
      Konglomat last edited by

      Here’s my problem with Powerarchiver:

      I bought powerarchiver, only through this
      for me serious bug it is almost useless
      for me and i hope they get the bug fixed quickly!
      this one seems to exist already for a longer time!

      When I compress or decompress certain files (in PA format)
      does not compress or decompress any further, but stops
      without error message. I found out the problem
      and isolated, this happens with heavily interlaced
      directories, or for files whose file name is too long.
      Windows support for long file names is
      although switched on but powerarchiver does not compress
      Files with long file names.
      Try this! Nest a file with long
      Names times 4-5 times in different folders, powerarchiver will
      not be able to compress or decompress this!

      1 Reply Last reply Reply Quote 0
      • Konglomat
        Konglomat last edited by

        Thank you all for your effort and for tackling the problem and trying to solve it! I think this is great and very nice of you all :) so you have a loyal customer, I wanted to buy the Powerarchiver Toolbox anyway, I am a very big fan of this great program! Many thanks again to all of you :)

        @Brian Gregory
        Yes I have indeed tried to use the release version, but there the same error occurs, unfortunately also. But of course I would like to help you to find certain bugs in the program, isolate them and fix them, I like to do this very much, also the 2021 version is still a tick better, because for example the compression speed was optimized for ZIPX, this is of course a great advantage … I digress, sorry, I don’t want to go too much into offtopic, sorry for that …

        I was very, very happy to help you, because I am a big fan of this program, it is very useful for me! I like it very much to be able to report bugs, which helps the program to get better and grow.

        It is very nice and I would like to thank you all very much and wish you all a pleasant afternoon.

        Please stay healthy, we all live in very hard times!

        All the best and nice, best wishes!

        Konglomat

        1 Reply Last reply Reply Quote 1
        • Brian Gregory
          Brian Gregory Alpha Testers last edited by Brian Gregory

          Are we talking long, exceptionally long or really ludicrously long?
          I think Windows itself will start to do rather weird things if the total length of the complete path is over about 256.

          1 Reply Last reply Reply Quote 0
          • M
            Mili conexware last edited by

            Hi @Konglomat

            Yes, there are limits on character size in Windows. However, lets check if PA is performing correctly.
            Could you post and/or send us the folder/filename structure you are compressing?
            We will test with the exact same character size.

            Thanks!

            1 Reply Last reply Reply Quote 0
            • Konglomat
              Konglomat last edited by

              I don’t know exactly how they define a “ridiculous path length”, but yes, I think the path length is ridiculous :)

              Yes, any other compression program, and I mean direct competitors, can compress and decompress this path length without a single grumble, even for free, which is a pity, because powerarchiver is not one of the cheapest compression software.

              This is a path length that cannot be compressed, there are subfolders per subfolder, but they are two folders shorter.

              I find this unfortunately very unfortunate, I have also tried in Windows via Group Policy and with the Registry Editor to activate the support of Windows for long paths, unfortunately without success, even at the command prompt, this makes no difference.

              Here is a typical path in the as an example, the names do not match with my paths, but the path length is correct from the characters, contained are only PDF files, quite a lot of them…the names of the files are different between 35-47 characters long, it can’t be because of windows, because for example 7zip,rar etc compresses and decompresses this without problems.

              F:\Corona Virus State of Research\Corona Virus Medicine,Research,Working etc\Corona Virus Medicine,Research etc\New 27.03.2020\Donald Trump various

              1 Reply Last reply Reply Quote 0
              • Brian Gregory
                Brian Gregory Alpha Testers last edited by Brian Gregory

                I did a little test with that path in a PA file and a bunch of PDFs and for me it created the PA file just fine but I see weird scrambling of the paths when extracting in ways reminiscent of this bug I reported before:
                https://forums.powerarchiver.com/topic/6239/

                Have you tried going back to the release version rather than using this preview version?

                1 Reply Last reply Reply Quote 0
                • M
                  Mili conexware last edited by

                  thanks for the information everyone

                  I setup the exact same folder structure as in @Konglomat 's example, and compressed a PDF file with 47 characters in the file name and was not able to extract it via PowerArchiver.
                  We have logged this in for fixing.

                  thanks again for the help!

                  1 Reply Last reply Reply Quote 0
                  • Konglomat
                    Konglomat last edited by

                    Thank you all for your effort and for tackling the problem and trying to solve it! I think this is great and very nice of you all :) so you have a loyal customer, I wanted to buy the Powerarchiver Toolbox anyway, I am a very big fan of this great program! Many thanks again to all of you :)

                    @Brian Gregory
                    Yes I have indeed tried to use the release version, but there the same error occurs, unfortunately also. But of course I would like to help you to find certain bugs in the program, isolate them and fix them, I like to do this very much, also the 2021 version is still a tick better, because for example the compression speed was optimized for ZIPX, this is of course a great advantage … I digress, sorry, I don’t want to go too much into offtopic, sorry for that …

                    I was very, very happy to help you, because I am a big fan of this program, it is very useful for me! I like it very much to be able to report bugs, which helps the program to get better and grow.

                    It is very nice and I would like to thank you all very much and wish you all a pleasant afternoon.

                    Please stay healthy, we all live in very hard times!

                    All the best and nice, best wishes!

                    Konglomat

                    1 Reply Last reply Reply Quote 1
                    • M
                      Mili conexware last edited by

                      thanks for the kind words @Konglomat !!!
                      stay safe and healthy!

                      1 Reply Last reply Reply Quote 0
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