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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support

    SOLVED PA 19.00.51 / Access Violation

    Tech Support
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    • BigMike
      BigMike last edited by

      Hi,

      I’m testing the new version.
      My test system is a VM with Windows 10 1903 x86.
      I’m trying to create an archive via context menu. ZIP is working fine, but with 7z and PA format, I get an access violation:

      b0ebb604-d1b1-4ae8-a516-8ccf7662932f-image.png
      8f577b4c-e30f-4fb6-9c91-4bf13a7e811d-image.png

      The archives seem to be created fine.

      1 Reply Last reply Reply Quote 0
      • M
        Mili conexware last edited by

        Hey @BigMike

        How exactly are you attempting to create the 7z and PA archives when the error occurs?
        We’ll attempt to reproduce using the same steps

        1 Reply Last reply Reply Quote 0
        • BigMike
          BigMike last edited by

          Hi,

          it happens with any file on the desktop. I’m simply right clicking and then “Compress To 7z” or “Compress To pa”.
          I noticed, that this won’t happen if the file is located in other folders (I tried a network share). I’m using German localization.

          spwolf 1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware @BigMike last edited by

            @BigMike said in PA 19.00.51 / Access Violation:

            Hi,

            it happens with any file on the desktop. I’m simply right clicking and then “Compress To 7z” or “Compress To pa”.
            I noticed, that this won’t happen if the file is located in other folders (I tried a network share). I’m using German localization.

            did you have the same issue with .50 or is it something new? Thank you!

            1 Reply Last reply Reply Quote 0
            • BigMike
              BigMike last edited by

              Actually, I don’t think, I*ve tried this with version .50, so I can’t tell if it’s new or not.

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                @BigMike check with .57, not sure if anything changed but there were plenty of changes:
                https://forums.powerarchiver.com/topic/6189/fast-ring-powerarchiver-2019-19-00-51-54-57

                1 Reply Last reply Reply Quote 0
                • BigMike
                  BigMike last edited by

                  Still crashing here in my test VM, but if you can’t reproduce it and no other people report similar problems, maybe something is wrong with my VM!?

                  1 Reply Last reply Reply Quote 0
                  • RJWaring
                    RJWaring last edited by

                    Hi BigMike,

                    If you can enable debug logging for your VM and provide the logs of the crash this would be useful.

                    However, these two Module error handlers refer towards .7z and .pa modules, and the fact that you are able to use the application to Zip without error points towards a conflict in the registry where the DLL’s are concerned.

                    As such, you are going to want to identify in the logs the DLL’s By name and location that are causing this 1st, and the logging will help with that.

                    But my feeling would be you try to de-register the following DLL’s , then reboot your VM and try. (The best way is to check the logs, find the actual dlls and de-register them) But we can try the good old fashioned “go by experience and hope for the best” way too :)

                    C:\Program Files\PowerArchiver
                    7z.dll
                    7z64.dll
                    pa.dll
                    pa64.dll

                    Kind Regards,
                    RJWaring

                    1 Reply Last reply Reply Quote 0
                    • BigMike
                      BigMike last edited by

                      Hi RJWaring,

                      regsrv32.exe /u 7z.dll raises an error, that the file couldn’t be unregistered.
                      Removing and reinstalling PowerArchiver (I guess, this would de-register them) doesn’t fix the problem.

                      1 Reply Last reply Reply Quote 0
                      • RJWaring
                        RJWaring last edited by

                        “regsrv32.exe /u 7z.dll raises an error, that the file couldn’t be unregistered.”

                        That might be your problem, what VM Application do you use? Do you have system admin rights?

                        I can do a bit more digging for you, but in experience 90% its the VM config causing you the problem.

                        Kind Regards,
                        RJWaring

                        1 Reply Last reply Reply Quote 0
                        • BigMike
                          BigMike last edited by

                          Hi, I’m using Oracle VirtualBox 6.0.12 for virtualization.
                          My account is an administrator with UAC protection, I ran the command from an elevated command prompt.

                          I’m unsure, where to find the problem. The shell extension works perfectly fine in other folders. As I wrote above, the crash happens while compressing files on the desktop.

                          As I’m using the VM to test new software, the config might be broken and time to set up a new one.
                          I don’t know, if it’s worth to invest more time on the problem, as no one else seems to have the problem.

                          1 Reply Last reply Reply Quote 1
                          • RJWaring
                            RJWaring last edited by

                            Thanks BigMike,

                            I hate to say it , VM has a wide range of documentated cases like these the one’s i know of doing what i suggested helps, but not in all cases.

                            Then your talking more time to investigate, which is when the question is raised why not do a rebuild seeing that this isnt an issue being replicated on other VM’s.

                            But, it’s not a PowerArchiver problem as i’ve seen this across many other platforms and dll’s.

                            Sorry i couldnt help further buddy, if you do manage to figuire it out please share we would love to hear from you again.

                            Kind Regards,
                            RJWaring

                            1 Reply Last reply Reply Quote 0
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