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    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Powerarchiver Backup Express Lite

    Tech Support
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    • Luxor
      Luxor Alpha Testers last edited by

      I have a backup script that I run every evening and so far I have never ever had a problem.

      Today I Installed the latest build PowerArchiver 9.20.07 and now my backup no longer works.

      It gets as far as preparing files to compress then shuts down with an error.

      PowerArchiver 2004 has encountered a problem and needs to close.
      We are sorry for the inconvenience.

      Thinking that maybe my backup had somehow become corrupted I made a new one. But this resulted in the same error.

      Have gone back to PA 9.11.01 and everything works again.

      Help would be appreciated as I do like to keep on top of my backups.

      System Spec
      XP Home SP2
      All security updates
      512MB of RAM
      NVidia GeForce4 440 Go64MB
      4-M CPU 2.00GHz

      Luxor

      Windows 10 Home 64-bit
      Intel Core i7 6700HQ @ 2.60GHz
      12.0GB Dual-Channel DDR3 @ 798MHz

      1 Reply Last reply Reply Quote 0
      • D
        davidsplash last edited by

        have you tied creating a new scrip to see if its a problem with the script opr pa

        spwolf Luxor 2 Replies Last reply Reply Quote 0
        • spwolf
          spwolf conexware @davidsplash last edited by

          Please give us more info about the pbs script - you can send it to us at supportRMVME@conexware.com so we can check it out.

          There were quite few changes behind the scenes for 9.2, which is why it was in beta testing for an month and nobody reported anything such as that so please send us that pbs so we can test it out.

          thanks,

          1 Reply Last reply Reply Quote 0
          • Luxor
            Luxor Alpha Testers @davidsplash last edited by

            @davidsplash:

            have you tied creating a new scrip to see if its a problem with the script opr pa

            I guess you missed this part of my post.

            Thinking that maybe my backup had somehow become corrupted I made a new one. But this resulted in the same error.

            Luxor

            Windows 10 Home 64-bit
            Intel Core i7 6700HQ @ 2.60GHz
            12.0GB Dual-Channel DDR3 @ 798MHz

            Luxor 1 Reply Last reply Reply Quote 0
            • Luxor
              Luxor Alpha Testers @Luxor last edited by

              Spywolf the pbs is on it`s way.

              Luxor

              Windows 10 Home 64-bit
              Intel Core i7 6700HQ @ 2.60GHz
              12.0GB Dual-Channel DDR3 @ 798MHz

              1 Reply Last reply Reply Quote 0
              • D
                davidsplash last edited by

                i have tested the backup pbs scripts and they woirk with zip files is can u give up the path and what is in your filkes AND NAMES AND ZIZES OF THEM .

                Also can u let us know whether u are logged in as administator?

                Luxor 1 Reply Last reply Reply Quote 0
                • Luxor
                  Luxor Alpha Testers @davidsplash last edited by

                  Path C:\Backup

                  Archive Contents
                  Name: backup_09032005.zip
                  Size: 67,735Kb
                  Decompressed Size: 138,069Kb
                  3,065 files in archive:

                  Far too many to name and as for sizes I would be here forever.

                  Logged in as administrator.

                  Further testing shows that if I create a backup consisting only of folders everything works as it should. However if I add a single file then PA crashes.

                  Information has been sent to support.

                  Thanks for your input, it`s appreciated. :)

                  Luxor

                  Windows 10 Home 64-bit
                  Intel Core i7 6700HQ @ 2.60GHz
                  12.0GB Dual-Channel DDR3 @ 798MHz

                  Luxor 1 Reply Last reply Reply Quote 0
                  • Luxor
                    Luxor Alpha Testers @Luxor last edited by

                    Just a heads up guys.

                    I have downloaded and installed the latest build version 9.21.00 and I am pleased to inform you that my backup scripts work once again.

                    Dont know what you changed but Im glad you changed it. :D

                    Luxor

                    Windows 10 Home 64-bit
                    Intel Core i7 6700HQ @ 2.60GHz
                    12.0GB Dual-Channel DDR3 @ 798MHz

                    D spwolf 2 Replies Last reply Reply Quote 0
                    • D
                      davidsplash @Luxor last edited by

                      where is 9.21 ???

                      Luxor 1 Reply Last reply Reply Quote 0
                      • Luxor
                        Luxor Alpha Testers @davidsplash last edited by

                        @davidsplash:

                        where is 9.21 ???

                        I found it in this thread here

                        Luxor

                        Windows 10 Home 64-bit
                        Intel Core i7 6700HQ @ 2.60GHz
                        12.0GB Dual-Channel DDR3 @ 798MHz

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware @Luxor last edited by

                          @Luxor:

                          Just a heads up guys.

                          I have downloaded and installed the latest build version 9.21.00 and I am pleased to inform you that my backup scripts work once again.

                          Dont know what you changed but Im glad you changed it. :D

                          Luxor

                          We had one patient tester who replied to all 55 emails we sent :-).

                          D 1 Reply Last reply Reply Quote 0
                          • D
                            davidsplash @spwolf last edited by

                            alpha testres should have been sent it. It looks ok as a quick look but still needs work where can we report 9.21 bugs?

                            TBGBe 1 Reply Last reply Reply Quote 0
                            • TBGBe
                              TBGBe @davidsplash last edited by

                              @davidsplash:

                              alpha testres should have been sent it. It looks ok as a quick look but still needs work where can we report 9.21 bugs?

                              :confused: In this forum - where else :confused:

                              Luxor 1 Reply Last reply Reply Quote 0
                              • Luxor
                                Luxor Alpha Testers @TBGBe last edited by

                                Don’t know if I should have started a new thread or not.

                                But I’m sorry to report that this problem has reappeared with the latest beta v9.50.20 :(

                                Tried creating new backup script.

                                Comprising folders only and all was fine. Comprising files only, again all was fine. But make a script comprising folders and files and PA exits.

                                Have to go back to last version once again.

                                Luxor

                                Windows 10 Home 64-bit
                                Intel Core i7 6700HQ @ 2.60GHz
                                12.0GB Dual-Channel DDR3 @ 798MHz

                                spwolf 1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware @Luxor last edited by

                                  @Luxor:

                                  Don’t know if I should have started a new thread or not.

                                  But I’m sorry to report that this problem has reappeared with the latest beta v9.50.20 :(

                                  Tried creating new backup script.

                                  Comprising folders only and all was fine. Comprising files only, again all was fine. But make a script comprising folders and files and PA exits.

                                  Have to go back to last version once again.

                                  Luxor

                                  eh, thats what happens when you develop several versions next to each other. Thanks for letting us know.

                                  ivan 1 Reply Last reply Reply Quote 0
                                  • ivan
                                    ivan conexware @spwolf last edited by

                                    Check it out with beta 2 when it comes out.

                                    Luxor 1 Reply Last reply Reply Quote 0
                                    • Luxor
                                      Luxor Alpha Testers @ivan last edited by

                                      Fixed in PA 2006 9.5 Beta 2

                                      Well done guys. :D

                                      Luxor

                                      Windows 10 Home 64-bit
                                      Intel Core i7 6700HQ @ 2.60GHz
                                      12.0GB Dual-Channel DDR3 @ 798MHz

                                      spwolf 1 Reply Last reply Reply Quote 0
                                      • spwolf
                                        spwolf conexware @Luxor last edited by

                                        @Luxor:

                                        Fixed in PA 2006 9.5 Beta 2

                                        Well done guys. :D

                                        Luxor

                                        thank you

                                        1 Reply Last reply Reply Quote 0
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