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    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    UNSOLVED Smart AI: Preferences not intuitive

    Tech Support
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    • BigMike
      BigMike last edited by

      bef8f313-dc9f-4275-a70e-7bb022e09c8c-image.png

      Sorry, in this scenario: What will happen?
      Is FIPS mode auto, on or off?
      Is PowerSave mode auto, on or off?
      Is Touch mode auto, on or off?

      For all three settings, I can select on, off or auto - what’s the catch of the switch on top to enable/disable Smart AI? How does it influence my selections for the three options below?

      1 Reply Last reply Reply Quote 0
      • M
        Mili conexware last edited by

        FIPS, PowerSave Mode, Touch Mode are all part of the SmartAI component and therefore the settings in the dropdowns are applied when Smart AI is turned on at the top.

        Thanks for bringing this up, would a textual description at the top help in clearing up how the settings work?
        We’re always looking to present new options/features as clear as possible, and this helps us in that.

        Let us know! thanks!

        spwolf BigMike 2 Replies Last reply Reply Quote 0
        • spwolf
          spwolf conexware @Mili last edited by

          @Mili said in Smart AI: Preferences not intuitive:

          FIPS, PowerSave Mode, Touch Mode are all part of the SmartAI component and therefore the settings in the dropdowns are applied when Smart AI is turned on at the top.

          Thanks for bringing this up, would a textual description at the top help in clearing up how the settings work?
          We’re always looking to present new options/features as clear as possible, and this helps us in that.

          Let us know! thanks!

          help section would help for sure :)

          1 Reply Last reply Reply Quote 0
          • BigMike
            BigMike @Mili last edited by

            @Mili So, if I understand you correct, I’ll have to enable Smart AI to use the components. But if I set all components to on or off, there’s nothing “smart” about it?
            If I disable Smart AI, the three components will be disabled even if I’ll set them to enabled? Wouldn’t it be better to disable the component’s options if “Smart AI” is disabled in first place?

            I think a description would be very helpful in any case.

            spwolf 1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware @BigMike last edited by

              @BigMike said in Smart AI: Preferences not intuitive:

              @Mili So, if I understand you correct, I’ll have to enable Smart AI to use the components. But if I set all components to on or off, there’s nothing “smart” about it?
              If I disable Smart AI, the three components will be disabled even if I’ll set them to enabled? Wouldn’t it be better to disable the component’s options if “Smart AI” is disabled in first place?

              I think a description would be very helpful in any case.

              right now you dont have to enable smartai to enable options, it is work in progress. I guess big selector could switch them all to Auto or Off.

              Otherwise, when it makes sense, there will be more than a single option… each individual option is different, and you might want to use touch mode but do not want FIPS.

              By default, most of them will be on Auto, now or in the future, and that is the main point - being able to change options intelligently based on users computer usage, without them having to go into options.

              BigMike 1 Reply Last reply Reply Quote 0
              • BigMike
                BigMike @spwolf last edited by

                @spwolf For sure, I understand, that I want to set the single components to different states. And ON/OFF/AUTO are valid options for each. But I think, the global SmartAI slider is not intuitive (but if it’s still work in progress, I guess it will get better).

                1 Reply Last reply Reply Quote 0
                • BigMike
                  BigMike last edited by

                  Hi @spwolf, I’ve just had a look at the new preview.
                  Now, I think, I understand what’s the effect of changing a setting.
                  But as the settings dialog seems to be unfinished, I can’t really ensure it by testing…

                  But I still think the UI could be simpler.
                  Now, there is one slider to enable “SmartAI”, which gives you the possibility to enable SmartAI for FIPS, power saving and touch UI via another checkbox.
                  If this “SmartAI” slider is disabled or the corresponding checkbox is unchecked, I can configure each of the three setting by a combo box.

                  Then there is another slider for “SmartAI for themes” which gives me the possibility to select a themes for standard and dark mode.

                  The sliders are completely superfluous in my opinion.
                  The checkboxes and the comboboxes can easily combined if you add an “Auto” or if you like “SmartAI” option, as it was before.
                  If one setting, stands on “Auto”, SmartAI needs to be enabled. If none of the three is configured for auto selection, SmartAI could be disabled.

                  Same for the skin selection: If the same skin is selected for standard and dark mode, SmartAI for themes is off, if different themes are selected, SmartAI for themes is on.

                  spwolf 1 Reply Last reply Reply Quote 1
                  • spwolf
                    spwolf conexware @BigMike last edited by

                    @BigMike I also think it can still be improved… incoming i guess :)

                    1 Reply Last reply Reply Quote 0
                    • BigMike
                      BigMike last edited by

                      I’ll continue to give my input, while it’s work in progress. Complaining after release is somehow not the right way…

                      spwolf 1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware @BigMike last edited by

                        @BigMike said in Smart AI: Preferences not intuitive:

                        I’ll continue to give my input, while it’s work in progress. Complaining after release is somehow not the right way…

                        please do… appreciated!

                        1 Reply Last reply Reply Quote 0
                        • BigMike
                          BigMike last edited by

                          Hi,
                          I’ve reported this already per mail, when I sent my updated translation files, but actually never got a reply:

                          a1962e22-45ff-43ef-b727-f361597ec717-image.png

                          If I first open up the SmartAI properties, while “SmartAI” and “Auto detect color mode” are disabled, the “Auto” check boxes are enabled (red in the image), enabling SmartAI and disable it again, the check boxes will also be disabled.
                          Even worse: Enabling the light/dark mode detection disables the Theme dropdowns (why??), switching it off/on again, won’t enable these dropdowns, they stay disabled (blue in the image)

                          The gestures list and the gesture dropdown cut the text, this is also the case for English texts. It’s impossible to know, what the gesture looks like/what action will be performed. (yellow in the image)

                          1 Reply Last reply Reply Quote 0
                          • M
                            Mili conexware last edited by

                            good points @BigMike
                            reproduced all and logged in, as well as an improvement report for the gestures text.
                            thanks!

                            1 Reply Last reply Reply Quote 0
                            • BigMike
                              BigMike last edited by

                              Just to report back: Still not working in 19.00.58

                              1 Reply Last reply Reply Quote 0
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