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    • Missing virtual driver in Patchbeam

      pirrbe

      PA 2023 22.00.08
      Long time no seeing. So I start up the new year with a first problem : the virtual driver cannot be installed. Reason : it is missing in the Fast Ring PatchBeam Update Service…
      Virtual driver PA 2023-01-28 152607.png
      It seems a standard problem with new releases :-)
      Can I have a link or can it be fixed. Thank you. CU later

      Tech Support
    • PA 21.00.18 testing via context menu causes extraction of files

      D

      When the function for testing archives is invoked via the shell context menu (PowerArchiver > Test) then all the files in the archive get extracted to the current folder.

      The test dialog reports as many errors as there are files in the archive but it fails to give any hint as to which files are supposed to be erroneous or what the nature of the problem might be. Comparing the extracted files to the originals shows no differences at all.

      The .7z in question was produced with maximised compression settings in 7zip (taking forever but resulting in smaller archives than .7z produced by PowerArchiver with maximised settings). Therefore I wanted to see whether PowerArchiver can at least test .7z that it produced itself. Hence I had PowerArchiver convert a .pa with the same contents to .7z. There weren’t any errors reported but the resulting .7z contained fewer than half of the files contained in the .pa (137 of 366), so I scratched that test.

      Performance is abysmal when testing via the context menu (e.g. almost 2 minutes for testing a .7z that 7zip tests in 4 seconds), but that is most likely due to the fact that the extracted files are written to disk. Testing the same .7z in the PowerArchiver GUI takes only 8 seconds but causes the mysterious appearance of a UAC dialog, as reported elsewhere.

      The testing function is vital because PowerArchiver has a history of producing archives that it cannot unpack without errors or that do not conform to the respective file format standards (e.g. ZIP) so that other programs report them as erroneous.

      The point of creating archives is that the files in them will most likely have to be extracted at some point. If the extraction cannot be guaranteed to produce correct results then the whole program is absolutely pointless. Actually, worse than pointless - it causes data loss and hence damage.

      Tech Support
    • Start PowerArchiver 2023 Starter when my computer starts

      Brian Gregory

      In PowerArchiver 2023 22.00.06 configuration, the option labelled “Start PowerArchiver 2023 Starter when my computer starts” seems to be redundant.

      I am only allowed to change this option when PA Starter is disabled, and then it seems to be ignored.

      When I enable PA Starter this option is forced to the enabled state.

      I think it’d be good to remove “Start PowerArchiver 2023 Starter when my computer starts” completely. I’ve always found it confusing having both options.

      Added later: However i don’t particularly want to use queue but I do like having the PAStarter icon in my tray area.

      Tech Support
    • Testing .pa archives

      PA_Fan

      W10 Pro 22H2 - 64 -bit

      PA 22.00.06 (PA 2023)

      It has been the case with previous versions of PowerArchiver, but I had hoped that the latest might behave differently. Not so, I’m afraid.

      I have, for various obscure reasons, created a few .pa archives, mainly in the hope that they will save me some more space. From time to time, I use the “Test” option to check that important archives are OK and uncorrupted.

      With every .pa archive I’ve tested, the process runs through OK but then reports that there are errors. This is always the number of files in the archive e.g. if 11 files, then 11 errors reported.

      In the .pa, I can:-

      preview the files (usually PDF) extract some or all files and look at or use them convert the .pa to a .zip or .zipx archive, which then works fine and tests without errors

      Is it the case that the Test routine isn’t designed for .pa archives, or is there another reason? Although the .pa seems to function properly, despite the test reporting errors, I would like to be sure that every .pa is OK and not “broken”.

      Some of the .pas are quite old and produced with earlier PA versions (they are truly “archives”). If I extract all the files in the old .pa, create a new, fresh .pa and add back the files to that, then test the new, no errors (at least in the .pa I’ve tried this on) are reported. This would suggest a mismatch between old .pas and newer versions of PA itself.

      Tech Support
    • PA 21.00.18 Action / Test behaves oddly for me on .PA files

      Brian Gregory

      PA 21.00.18 running on Windows 7 64 bit.
      I made a big .PA file and thought I’d check it was made correctly with Menu / Actions / Test.
      Discovered:
      a) PA always issues a UAC prompt to do this!
      b) PA always says there are many errors in PA files.

      Tech Support
    • Small UI / Theme bug in 2023

      Z

      Clipboard02.jpg

      See the, supposedly, blank space where the green box is? It’s like that in Modern Light theme too. I can toggle it, but it’s missing text or shouldn’t be there I guess?

      Thanks :)

      Tech Support
    • PowerArchiver and PACL for macOS

      spwolf

      Dear @Alpha-Testers and all of our users,

      time has come for testing of PowerArchiver and PACL for macOS.
      Please let us know here if you have Mac and can test latest builds.

      Features implemented:
      PowerArchiver 2020 - tabbing, opening, extracting, adding, testing, favorite folders, support for multiple languages, opening via Finder, explorer mode, installer.
      PACL 10 - support for most formats and features in Windows version.

      Upcoming: Tools such as archive converter, batch zip, multi-extract.

      To start testing, please sign up here in this thread, and we will send you latest build.

      thank you!

      Ashampoo_Snap_Wednesday, November 20, 2019_12h54m56s_008_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h55m05s_009_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h55m14s_010_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h55m30s_011_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h55m39s_012_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h55m49s_013_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h56m00s_014_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h54m43s_007_.png

      76e97ab9-8d75-4175-9ce8-446500031f38-image.png

      Tech Support
    • Functions in Windows 11 context menu no longer work after last Windows Update

      T

      For some reason, the PowerArchiver functions in the Windows 11 context menu no longer work after the last Windows Update. Only the functions in the classic context menu function as they should.

      I’ve tried uninstalling PowerArchiver and using RevoUninstaller to remove all bits and pieces that were left behind and did a clean install of PowerArchiver, it didn’t fix the issue. Other items in the Windows 11 context menu work.

      Tech Support

    Get free PowerArchiver Toolbox license for reporting bugs!

    Tech Support
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    • spwolf
      spwolf conexware last edited by spwolf

      Dear users,

      with .pa format and PA 2017, we are looking to reward you for reporting issues with PowerArchiver. In past few years we have been occasionally giving free licenses for active forum users (I believe first time in 2013 and now with PA 2017) but now we decided to formalize it.

      What gets you PowerArchiver license and/or PowerArchiver Select extension

      1. Any kind of crash with .pa format that has not been reported before will be automatically awarded free license of PowerArchiver 2017 for the reporter.

      2. Any other bug will be looked at depending on how serious it is and if it has been reported before. In general, users with 20-30 posts and 5-10 bug reports should be able to win PA select extension or free license.

      Old Users

      • If you already have 20-30 posts and have reported 5-10 bugs prior to this post, but have not gotten invitation for alpha testing which comes with free PA 2017 Toolbox license or extension of your current one, please let us know! Our email might have ended up in your spam folder, please let us know.

      New Users

      • This reward policy for PowerArchiver 2017 is valid for all of our users, no matter what kind of license they have or don’t have. Reports sent via support system, email, chat and forums will be all counted towards your free license and PowerArchiver Select maintenance.

      Questions
      Let us know if you have any questions about our reward policies. If you believe you should have gotten free license already, let us know here or via web chat or via support form.

      spwolf RJWaring 2 Replies Last reply Reply Quote 3
      • spwolf
        spwolf conexware @spwolf last edited by

        @spwolf @Alpha-Testers All alpha testers got theirs already, and let us know if you dont have it lasting for at least 2 more years. Thank you!

        1 Reply Last reply Reply Quote 1
        • RJWaring
          RJWaring @spwolf last edited by

          @spwolf :( looks like I will have to buy myself some licenses then as I don’t have the time as much as I used to but I will certainly try my best.

          I do think that we could do with a more formal means where Alpha & Management Users are able to go and complete pre-template forms either PDF Auto Form or Web Form, similar to Bugzilla.

          Forums are great for sharing ideas, knowledge base etc but for proper bug reporting, searching it can be tricky. We can still use forums for wishlists, previews, download links , videos etc

          spwolf 1 Reply Last reply Reply Quote 1
          • spwolf
            spwolf conexware @RJWaring last edited by

            @RJWaring said in Get free PowerArchiver Toolbox license for reporting bugs!:

            @spwolf :( looks like I will have to buy myself some licenses then as I don’t have the time as much as I used to but I will certainly try my best.

            Richard you already have a lifetime select :)

            As to the forums, it is important for us to be able to reproduce the issue, so the team prefers working this way where our team verifies each issue and then engineers can get help from our test team to reproduce it directly. Otherwise there would be too much time lost. Sometimes we get few lines from users on forums or via support system, and then @mili makes videos, screenshots, provides files and first hand experience during same work hours as our engineers.

            Of course, people can just email our support ticketing system but doing it in forums means that other people can help with reproduction, there is peer review and if there is some issue that more people are experiencing, it also makes us work on it as priority.

            Thanks!

            RJWaring 1 Reply Last reply Reply Quote 0
            • RJWaring
              RJWaring @spwolf last edited by

              @spwolf was pulling your leg mate :)

              I’m happy the way things are and where I feel you need more detail, I will continue to email you direct with photos and step by step details :D

              spwolf 1 Reply Last reply Reply Quote 1
              • spwolf
                spwolf conexware @RJWaring last edited by

                @RJWaring i know you are well versed in the inner workings :-)

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @IkarusOfGreece last edited by

                  @IkarusOfGreece please report these separately into bug report forums, it is very important so other users with similar problems can find solution in the future. Thank you!

                  I 1 Reply Last reply Reply Quote 0
                  • I
                    IkarusOfGreece @spwolf last edited by

                    @spwolf
                    Hello,
                    I’m confused by all the option I have…
                    Which one is the right forum to post bugs found in PA 2017?
                    0_1490632783836_upload-b83e7792-7fa2-4427-aaba-d8bfd8a0ebf4.
                    Ikarus

                    spwolf 1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @IkarusOfGreece last edited by

                      @IkarusOfGreece PA 2017: Tech Support… each bug separate thread please. Thanks a lot, we appreciate your input!

                      https://forums.powerarchiver.com/category/4/tech-support

                      1 Reply Last reply Reply Quote 0
                      • N
                        nikkho Alpha Testers last edited by

                        Very nice initiative! Hope all software companies follow this approach to motivate users implication during develpment stages.

                        spwolf 1 Reply Last reply Reply Quote 2
                        • spwolf
                          spwolf conexware @nikkho last edited by

                          @nikkho said in Get free PowerArchiver Toolbox license for reporting bugs!:

                          Very nice initiative! Hope all software companies follow this approach to motivate users implication during develpment stages.

                          thank you, many users already got theirs!

                          N 1 Reply Last reply Reply Quote 0
                          • N
                            nikkho Alpha Testers @spwolf last edited by

                            @spwolf said in Get free PowerArchiver Toolbox license for reporting bugs!:

                            @nikkho said in Get free PowerArchiver Toolbox license for reporting bugs!:

                            Very nice initiative! Hope all software companies follow this approach to motivate users implication during develpment stages.

                            thank you, many users already got theirs!

                            Hope I could get mine, hehe

                            1 Reply Last reply Reply Quote 1
                            • D
                              DarthPingoo last edited by

                              Offer still valid?

                              spwolf 1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware @DarthPingoo last edited by

                                @darthpingoo said in Get free PowerArchiver Toolbox license for reporting bugs!:

                                Offer still valid?

                                it is always valid…

                                1 Reply Last reply Reply Quote 0
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