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    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support

    Get free PowerArchiver Toolbox license for reporting bugs!

    Tech Support
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    • spwolf
      spwolf conexware last edited by spwolf

      Dear users,

      with .pa format and PA 2017, we are looking to reward you for reporting issues with PowerArchiver. In past few years we have been occasionally giving free licenses for active forum users (I believe first time in 2013 and now with PA 2017) but now we decided to formalize it.

      What gets you PowerArchiver license and/or PowerArchiver Select extension

      1. Any kind of crash with .pa format that has not been reported before will be automatically awarded free license of PowerArchiver 2017 for the reporter.

      2. Any other bug will be looked at depending on how serious it is and if it has been reported before. In general, users with 20-30 posts and 5-10 bug reports should be able to win PA select extension or free license.

      Old Users

      • If you already have 20-30 posts and have reported 5-10 bugs prior to this post, but have not gotten invitation for alpha testing which comes with free PA 2017 Toolbox license or extension of your current one, please let us know! Our email might have ended up in your spam folder, please let us know.

      New Users

      • This reward policy for PowerArchiver 2017 is valid for all of our users, no matter what kind of license they have or don’t have. Reports sent via support system, email, chat and forums will be all counted towards your free license and PowerArchiver Select maintenance.

      Questions
      Let us know if you have any questions about our reward policies. If you believe you should have gotten free license already, let us know here or via web chat or via support form.

      spwolf RJWaring 2 Replies Last reply Reply Quote 3
      • spwolf
        spwolf conexware @spwolf last edited by

        @spwolf @Alpha-Testers All alpha testers got theirs already, and let us know if you dont have it lasting for at least 2 more years. Thank you!

        1 Reply Last reply Reply Quote 1
        • RJWaring
          RJWaring @spwolf last edited by

          @spwolf :( looks like I will have to buy myself some licenses then as I don’t have the time as much as I used to but I will certainly try my best.

          I do think that we could do with a more formal means where Alpha & Management Users are able to go and complete pre-template forms either PDF Auto Form or Web Form, similar to Bugzilla.

          Forums are great for sharing ideas, knowledge base etc but for proper bug reporting, searching it can be tricky. We can still use forums for wishlists, previews, download links , videos etc

          spwolf 1 Reply Last reply Reply Quote 1
          • spwolf
            spwolf conexware @RJWaring last edited by

            @RJWaring said in Get free PowerArchiver Toolbox license for reporting bugs!:

            @spwolf :( looks like I will have to buy myself some licenses then as I don’t have the time as much as I used to but I will certainly try my best.

            Richard you already have a lifetime select :)

            As to the forums, it is important for us to be able to reproduce the issue, so the team prefers working this way where our team verifies each issue and then engineers can get help from our test team to reproduce it directly. Otherwise there would be too much time lost. Sometimes we get few lines from users on forums or via support system, and then @mili makes videos, screenshots, provides files and first hand experience during same work hours as our engineers.

            Of course, people can just email our support ticketing system but doing it in forums means that other people can help with reproduction, there is peer review and if there is some issue that more people are experiencing, it also makes us work on it as priority.

            Thanks!

            RJWaring 1 Reply Last reply Reply Quote 0
            • RJWaring
              RJWaring @spwolf last edited by

              @spwolf was pulling your leg mate :)

              I’m happy the way things are and where I feel you need more detail, I will continue to email you direct with photos and step by step details :D

              spwolf 1 Reply Last reply Reply Quote 1
              • spwolf
                spwolf conexware @RJWaring last edited by

                @RJWaring i know you are well versed in the inner workings :-)

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @IkarusOfGreece last edited by

                  @IkarusOfGreece please report these separately into bug report forums, it is very important so other users with similar problems can find solution in the future. Thank you!

                  I 1 Reply Last reply Reply Quote 0
                  • I
                    IkarusOfGreece @spwolf last edited by

                    @spwolf
                    Hello,
                    I’m confused by all the option I have…
                    Which one is the right forum to post bugs found in PA 2017?
                    0_1490632783836_upload-b83e7792-7fa2-4427-aaba-d8bfd8a0ebf4.
                    Ikarus

                    spwolf 1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @IkarusOfGreece last edited by

                      @IkarusOfGreece PA 2017: Tech Support… each bug separate thread please. Thanks a lot, we appreciate your input!

                      https://forums.powerarchiver.com/category/4/tech-support

                      1 Reply Last reply Reply Quote 0
                      • N
                        nikkho Alpha Testers last edited by

                        Very nice initiative! Hope all software companies follow this approach to motivate users implication during develpment stages.

                        spwolf 1 Reply Last reply Reply Quote 2
                        • spwolf
                          spwolf conexware @nikkho last edited by

                          @nikkho said in Get free PowerArchiver Toolbox license for reporting bugs!:

                          Very nice initiative! Hope all software companies follow this approach to motivate users implication during develpment stages.

                          thank you, many users already got theirs!

                          N 1 Reply Last reply Reply Quote 0
                          • N
                            nikkho Alpha Testers @spwolf last edited by

                            @spwolf said in Get free PowerArchiver Toolbox license for reporting bugs!:

                            @nikkho said in Get free PowerArchiver Toolbox license for reporting bugs!:

                            Very nice initiative! Hope all software companies follow this approach to motivate users implication during develpment stages.

                            thank you, many users already got theirs!

                            Hope I could get mine, hehe

                            1 Reply Last reply Reply Quote 1
                            • D
                              DarthPingoo last edited by

                              Offer still valid?

                              spwolf 1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware @DarthPingoo last edited by

                                @darthpingoo said in Get free PowerArchiver Toolbox license for reporting bugs!:

                                Offer still valid?

                                it is always valid…

                                1 Reply Last reply Reply Quote 0
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