PA - 12.11.02 - FTP Not connecting



  • Guys,

    I have reported this a few times since this started being a problem during development. However, even on updating to the latest and greatest alpha’s, beta’s and release’s including 12.11.02 recently out. I still cant connect easily to my LiveDrive account

    On the times i do connect it doesnt show any of the folders stucture’s, it lets me upload but i cant see those files uploaded.

    however, when i user a Commerically Freeware FTP Program like FileZilla. Something i have used many times both at home and business. it works without any issue, instantly connects and does the job its designed to do…

    Now, i can only aid you at home becaue work disable FTP’s via local systems, i can connect via internet.

    Another thing i would like to see on PA’s FTP is more options. I really think you should use filezilla as a template because in comparison it is superior and i personally want to uninstall that application and use PowerArchiver as it was myself who suggested along time ago that PA should host an FTP Feature if memory serves me corrrectly.

    Host: ftp.livedrive.com


  • conexware

    “more options”… good suggestion 🙂



  • @spwolf:

    “more options”… good suggestion 🙂

    Options are great, but the settings to connect to livedrive are basic. just Ftp port 21/22 with my email as a username and my password.

    What i think could be an issue is the “@” symbol. Microsoft FTP Tool in windows 7 wouldnt allow me to enter my email address as a username. so i had to put a wrong username in and when it prompted me to correct it i then entered the correct detaisl and it worked.

    regardless, i am trying my best every way possible to use PA’s FTP to run automatic backups etc to my cloud storage and i just cant do it.

    but yes, more editble options is always nice to have.


  • conexware

    well I was being sarcastic :-).

    As to the livedrive, we will check it out… you should have reported it exactly like that long time ago, and it would have been fixed long time ago probably 🙂



  • @spwolf:

    well I was being sarcastic :-).

    As to the livedrive, we will check it out… you should have reported it exactly like that long time ago, and it would have been fixed long time ago probably 🙂

    At the time, i asked and others were not experiencing the same issues as i was, also i was having issues with my nas and internet connections. So i didnt want to pass blaime.

    However, everything on my side is working and all other ftp software’s work correctly, apart from PA.

    Now again, i have mentined this point before and didnt get any response.

    The last time i remember this ftp working perfectly with my livedrive account was before the bug fix for the password being visible in the combo box was made.

    After that fix was rolled out i had issues conneting. but again that was around the time my NAS drive was having firmware issues hense why i then used PA on my laptop to try and run backups via ftp.


  • conexware

    Hey Richard!
    I remember doing some tests regarding this when you reported, also involving the help of other forum members where nobody else could reproduce a same or similar issue.
    Again, that doesn’t mean you’re not having issues and that there is nothing to fix.

    Now, I would love to be able to reproduce this directly and I have tried registering for a livedrive account. Unfortunately, they do not have a free trial or a limited free account as most do, so I could not.
    Are you able to create a test account where we can try to log in and test the issue to confirm it and log it in?
    If so, please do(and you can PM me if needed to keep things private). I’ll test it, confirm it and log it in for fixing.
    🙂



  • I can create a username and password for others but im not sure if this is ftp supported. more via a web portal. However, i will give it a test tonight for you.

    Worst case Mili, do you have the ability to remote external computers?

    i dont mind us having a remote session, i can show you my system specs, the settings as much data as you need to collect and all live.

    Anything to help fix this bug, and also to make my friends in ConeXware busy.


  • conexware

    @Sir:

    I can create a username and password for others but im not sure if this is ftp supported. more via a web portal. However, i will give it a test tonight for you.

    That would be great!!! That way, once reproduced here, we can pinpoint some things which will help us locate and fix the issue.
    Give it a try, hopefully it will work.
    If not, we’ll go from there and try the remote session.



  • Rite, i can create a shared account where users can access and upload there files to my livedrive account.

    However, even after i setup a new email, with password FTP would only get to username confirmed and then cut off.

    So this to me means that my main profile is the only one that can have direct FTP Access.

    However, without passing over my direct password these are the settings.

    Host: ftp.livedrive.com
    Port: *blank ie nothing in it
    Protocol: FTP - File Transfer Protocol
    Encryption: Use Plain FTP
    Logon Type: Normal
    User: is my full email address including @ symbol
    password: is my password

    Server type: Default (Autodetect)
    ByPass Proxy: unticked, blank
    Transfer Mode: Default
    Charset: Autodetect UTF-8 if supported.



  • to add to the workload can you look at applying the below;

    1. When User unticks “Anonymous Login” it keeps the anonymous details in username and password boxs. If a user unticks the box this should clear those boxes so the user doesnt have to.

    2. When the user clears the port number as 0 or nill on save it defaults it to 21 or whatever number relivant to the mode. [ stop this please, if a user has removed it after it being there in the 1st place they wanting to]

    3. Please add a “Display Password” tick box next to password box

    4. Please add a “Test Connection” option thus it atempts to connect based on the details and on result prompts user. ie Connection Succesful, would you like to save changes? ie Cannot connect, please consult FTP Support or try again “OK” to continue.

    5. Like with Filezilla it would be great if the user could Copy the log to text as you can only clear.

    6. Additional ability to store log details in a text, csv format with dates, times etc etc. great for backup records.

    PS: below is FileZilla’s connection log i did about 10 mins ago, apart from the email address everything else is real. it should provide you with a good insite.

    Status: Resolving address of ftp.livedrive.com
    Status: Connecting to 82.129.64.220:21…
    Status: Connection established, waiting for welcome message…
    Response: 220 Welcome to the Livedrive FTP Server. Host: L1FTP04
    Command: USER thisisasample@hotmail.com
    Response: 331 Username OK, need password
    Command: PASS *********
    Response: 230 Welcome Richard, to the Livedrive FTP server
    Command: SYST
    Response: 215 UNIX emulated by Livedrive FTP server
    Command: FEAT
    Response: 211-Supported commands:
    Response: SIZE
    Response: MDTM
    Response: OPTS
    Response: UTF8
    Response: MFMT
    Response: 211 end
    Command: OPTS UTF8 ON
    Response: 200 UTF8 mode enabled
    Status: Connected
    Status: Retrieving directory listing…
    Command: PWD
    Response: 257 “/” is current directory.
    Command: TYPE I
    Response: 200 TYPE is now I
    Command: PASV
    Response: 227 Entering Passive Mode (82,129,64,220,16,10)
    Command: LIST
    Response: 150 Accepted data connection
    Response: 226 Directory listing complete
    Status: Directory listing successful


  • conexware

    Thanks for the tips Rich!
    Not much we can do without having access to the server where we can log in ourselves and see what’s happening.
    Now onto an alternative 🙂
    I remember you posted a video showing the time it took to log into your NAS drive.
    Would you be able to create a video of exactly what happens when logging into your Livedrive account? that might help as an alternative.
    Also, please show the PowerArchiver log when logging in. You can paste it here also.



  • Ok, just been playing, and had a look at the FTP Log file that Powerarchiver creates! of which really should let me copy and save the Log as text like Filezilla!

    Here is the interesting part… why after it logging though correctly does it reach a Response of 500 Command Error and then No Files/Directories?

    Now mili what i can say is in time it connects just as quick as Filezilla, but doesnt display anything to suggest its connected… so hense why i thought it wasnt connecting This kind of explains why i could upload but never see any of the files or folders.
    attachment_p_27981_0_ftplog.jpg


  • conexware

    Mili you can sign up for trial account here:
    http://www.livedrive.com/SignupToLivedrive/

    he needs pro account for ftp access?


  • conexware

    @Sir:

    Ok, just been playing, and had a look at the FTP Log file that Powerarchiver creates! of which really should let me copy and save the Log as text like Filezilla!

    sounds like a nice Feature Request 🙂

    I will log this one in and see what can be done.
    If we need anything else, will let you know.
    Thanks for taking the time to provide the details!!


  • conexware

    @spwolf:

    Mili you can sign up for trial account here:
    http://www.livedrive.com/SignupToLivedrive/

    he needs pro account for ftp access?

    tried that, asks for credit card information at end of signup and does not let you sign up without it
    😞



  • @spwolf:

    Mili you can sign up for trial account here:
    http://www.livedrive.com/SignupToLivedrive/

    he needs pro account for ftp access?

    Go for the Pro Suite (£14.95) this is similar to the account i have, although mine has all features unlimited storage and i pay about £7. 🙂



  • @Mili:

    tried that, asks for credit card information at end of signup and does not let you sign up without it
    😞

    It wont charge you unless you go over your trial period. Worst case you can remote my system and use my system as a template.

    hopefully, i have given you enough data to gain an idea of whats going on.

    Couldnt you contact the software firm who provided you with the FTP Source code and see if they know about anything similar? surely they have people who can help?


  • conexware

    Got it logged in with the log info, lets see if that will help. If not, will let you know further.
    Thanks!!



  • @Mili:

    Got it logged in with the log info, lets see if that will help. If not, will let you know further.
    Thanks!!

    Cheers!! so how soon can we expect a patch? i am keen to get this ironed out and use PA. 🙂


  • conexware

    Not sure yet, will check though 🙂

    I’ve also checked this;
    2. When the user clears the port number as 0 or nill on save it defaults it to 21 or whatever number relivant to the mode. [ stop this please, if a user has removed it after it being there in the 1st place they wanting to]

    If you enter zero in the port number field and save it as that, than zero is saved.
    If you just clear the port number field and leave it blank, it goes back to 21 as that is default, which seems correct, no?


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