PA - 12.11.02 - FTP Not connecting

RJWaring

Guys,

I have reported this a few times since this started being a problem during development. However, even on updating to the latest and greatest alpha’s, beta’s and release’s including 12.11.02 recently out. I still cant connect easily to my LiveDrive account

On the times i do connect it doesnt show any of the folders stucture’s, it lets me upload but i cant see those files uploaded.

however, when i user a Commerically Freeware FTP Program like FileZilla. Something i have used many times both at home and business. it works without any issue, instantly connects and does the job its designed to do…

Now, i can only aid you at home becaue work disable FTP’s via local systems, i can connect via internet.

Another thing i would like to see on PA’s FTP is more options. I really think you should use filezilla as a template because in comparison it is superior and i personally want to uninstall that application and use PowerArchiver as it was myself who suggested along time ago that PA should host an FTP Feature if memory serves me corrrectly.

Host: ftp.livedrive.com

spwolf

“more options”… good suggestion

RJWaring

@spwolf:

“more options”… good suggestion

Options are great, but the settings to connect to livedrive are basic. just Ftp port 21/22 with my email as a username and my password.

What i think could be an issue is the “@” symbol. Microsoft FTP Tool in windows 7 wouldnt allow me to enter my email address as a username. so i had to put a wrong username in and when it prompted me to correct it i then entered the correct detaisl and it worked.

regardless, i am trying my best every way possible to use PA’s FTP to run automatic backups etc to my cloud storage and i just cant do it.

but yes, more editble options is always nice to have.

spwolf

well I was being sarcastic :-).

As to the livedrive, we will check it out… you should have reported it exactly like that long time ago, and it would have been fixed long time ago probably

RJWaring

@spwolf:

well I was being sarcastic :-).

As to the livedrive, we will check it out… you should have reported it exactly like that long time ago, and it would have been fixed long time ago probably

At the time, i asked and others were not experiencing the same issues as i was, also i was having issues with my nas and internet connections. So i didnt want to pass blaime.

However, everything on my side is working and all other ftp software’s work correctly, apart from PA.

Now again, i have mentined this point before and didnt get any response.

The last time i remember this ftp working perfectly with my livedrive account was before the bug fix for the password being visible in the combo box was made.

After that fix was rolled out i had issues conneting. but again that was around the time my NAS drive was having firmware issues hense why i then used PA on my laptop to try and run backups via ftp.

Mili

Hey Richard!
I remember doing some tests regarding this when you reported, also involving the help of other forum members where nobody else could reproduce a same or similar issue.
Again, that doesn’t mean you’re not having issues and that there is nothing to fix.

Now, I would love to be able to reproduce this directly and I have tried registering for a livedrive account. Unfortunately, they do not have a free trial or a limited free account as most do, so I could not.
Are you able to create a test account where we can try to log in and test the issue to confirm it and log it in?
If so, please do(and you can PM me if needed to keep things private). I’ll test it, confirm it and log it in for fixing.

RJWaring

I can create a username and password for others but im not sure if this is ftp supported. more via a web portal. However, i will give it a test tonight for you.

Worst case Mili, do you have the ability to remote external computers?

i dont mind us having a remote session, i can show you my system specs, the settings as much data as you need to collect and all live.

Anything to help fix this bug, and also to make my friends in ConeXware busy.

Mili

@Sir:

I can create a username and password for others but im not sure if this is ftp supported. more via a web portal. However, i will give it a test tonight for you.

That would be great!!! That way, once reproduced here, we can pinpoint some things which will help us locate and fix the issue.
Give it a try, hopefully it will work.
If not, we’ll go from there and try the remote session.

RJWaring

Rite, i can create a shared account where users can access and upload there files to my livedrive account.

However, even after i setup a new email, with password FTP would only get to username confirmed and then cut off.

So this to me means that my main profile is the only one that can have direct FTP Access.

However, without passing over my direct password these are the settings.

Host: ftp.livedrive.com
Port: *blank ie nothing in it
Protocol: FTP - File Transfer Protocol
Encryption: Use Plain FTP
Logon Type: Normal
User: is my full email address including @ symbol
password: is my password

Server type: Default (Autodetect)
ByPass Proxy: unticked, blank
Transfer Mode: Default
Charset: Autodetect UTF-8 if supported.

RJWaring

to add to the workload can you look at applying the below;

1. When User unticks “Anonymous Login” it keeps the anonymous details in username and password boxs. If a user unticks the box this should clear those boxes so the user doesnt have to.

2. When the user clears the port number as 0 or nill on save it defaults it to 21 or whatever number relivant to the mode. [ stop this please, if a user has removed it after it being there in the 1st place they wanting to]

3. Please add a “Display Password” tick box next to password box

4. Please add a “Test Connection” option thus it atempts to connect based on the details and on result prompts user. ie Connection Succesful, would you like to save changes? ie Cannot connect, please consult FTP Support or try again “OK” to continue.

5. Like with Filezilla it would be great if the user could Copy the log to text as you can only clear.

6. Additional ability to store log details in a text, csv format with dates, times etc etc. great for backup records.

PS: below is FileZilla’s connection log i did about 10 mins ago, apart from the email address everything else is real. it should provide you with a good insite.

Status: Resolving address of ftp.livedrive.com
Status: Connecting to 82.129.64.220:21…
Status: Connection established, waiting for welcome message…
Response: 220 Welcome to the Livedrive FTP Server. Host: L1FTP04
Command: USER thisisasample@hotmail.com
Response: 331 Username OK, need password
Command: PASS *********
Response: 230 Welcome Richard, to the Livedrive FTP server
Command: SYST
Response: 215 UNIX emulated by Livedrive FTP server
Command: FEAT
Response: 211-Supported commands:
Response: SIZE
Response: MDTM
Response: OPTS
Response: UTF8
Response: MFMT
Response: 211 end
Command: OPTS UTF8 ON
Response: 200 UTF8 mode enabled
Status: Connected
Status: Retrieving directory listing…
Command: PWD
Response: 257 “/” is current directory.
Command: TYPE I
Response: 200 TYPE is now I
Command: PASV
Response: 227 Entering Passive Mode (82,129,64,220,16,10)
Command: LIST
Response: 150 Accepted data connection
Response: 226 Directory listing complete
Status: Directory listing successful

Mili

Thanks for the tips Rich!
Not much we can do without having access to the server where we can log in ourselves and see what’s happening.
Now onto an alternative
I remember you posted a video showing the time it took to log into your NAS drive.
Would you be able to create a video of exactly what happens when logging into your Livedrive account? that might help as an alternative.
Also, please show the PowerArchiver log when logging in. You can paste it here also.

RJWaring

Ok, just been playing, and had a look at the FTP Log file that Powerarchiver creates! of which really should let me copy and save the Log as text like Filezilla!

Here is the interesting part… why after it logging though correctly does it reach a Response of 500 Command Error and then No Files/Directories?

Now mili what i can say is in time it connects just as quick as Filezilla, but doesnt display anything to suggest its connected… so hense why i thought it wasnt connecting This kind of explains why i could upload but never see any of the files or folders.

spwolf

Mili you can sign up for trial account here:
http://www.livedrive.com/SignupToLivedrive/

he needs pro account for ftp access?

Mili

@Sir:

Ok, just been playing, and had a look at the FTP Log file that Powerarchiver creates! of which really should let me copy and save the Log as text like Filezilla!

sounds like a nice Feature Request

I will log this one in and see what can be done.
If we need anything else, will let you know.
Thanks for taking the time to provide the details!!

Mili

@spwolf:

Mili you can sign up for trial account here:
http://www.livedrive.com/SignupToLivedrive/

he needs pro account for ftp access?

tried that, asks for credit card information at end of signup and does not let you sign up without it

RJWaring

@spwolf:

Mili you can sign up for trial account here:
http://www.livedrive.com/SignupToLivedrive/

he needs pro account for ftp access?

Go for the Pro Suite (£14.95) this is similar to the account i have, although mine has all features unlimited storage and i pay about £7.

RJWaring

@Mili:

tried that, asks for credit card information at end of signup and does not let you sign up without it

It wont charge you unless you go over your trial period. Worst case you can remote my system and use my system as a template.

hopefully, i have given you enough data to gain an idea of whats going on.

Couldnt you contact the software firm who provided you with the FTP Source code and see if they know about anything similar? surely they have people who can help?

Mili

Got it logged in with the log info, lets see if that will help. If not, will let you know further.
Thanks!!

RJWaring

@Mili:

Got it logged in with the log info, lets see if that will help. If not, will let you know further.
Thanks!!

Cheers!! so how soon can we expect a patch? i am keen to get this ironed out and use PA.

Mili

Not sure yet, will check though

I’ve also checked this;
2. When the user clears the port number as 0 or nill on save it defaults it to 21 or whatever number relivant to the mode. [ stop this please, if a user has removed it after it being there in the 1st place they wanting to]

If you enter zero in the port number field and save it as that, than zero is saved.
If you just clear the port number field and leave it blank, it goes back to 21 as that is default, which seems correct, no?

RJWaring

@Mili:

Not sure yet, will check though

I’ve also checked this;
2. When the user clears the port number as 0 or nill on save it defaults it to 21 or whatever number relivant to the mode. [ stop this please, if a user has removed it after it being there in the 1st place they wanting to]

If you enter zero in the port number field and save it as that, than zero is saved.
If you just clear the port number field and leave it blank, it goes back to 21 as that is default, which seems correct, no?

Seems logical, I know in FileZilla it is kept Blank if cleared, but obviosly in the background it keeps it as default.

It might be worth you downloading Filezilla its freeware and opensource. It might give you guys a platform to compare against your own FTP and roll out enhancements.

spwolf

@Sir:

Seems logical, I know in FileZilla it is kept Blank if cleared, but obviosly in the background it keeps it as default.

It might be worth you downloading Filezilla its freeware and opensource. It might give you guys a platform to compare against your own FTP and roll out enhancements.

simply copying everything from another ftp is not going to happen… if there is specific wish to be had, there is wishlist. Our FTP is there to save you time compared to others when using common tasks which 99% of people use, not for billions of features. It is like PA vs WinZip - FTP is designed to be more of WinZip, in having crucial features :-).

RJWaring

@spwolf:

simply copying everything from another ftp is not going to happen… if there is specific wish to be had, there is wishlist. Our FTP is there to save you time compared to others when using common tasks which 99% of people use, not for billions of features. It is like PA vs WinZip - FTP is designed to be more of WinZip, in having crucial features :-).

I’m not asking for you to copy it but I expect powerarchivers ftp to work if not better than a commercially available freeware program.

And I know it did during development so it’s frustrating having a tool I used to have working and now I can’t and now. Have a freeware doing a better job…

As soon as its fixed the filezilla can be uninstalled and I can start using my favourite backup tool for ftp transfers again.

spwolf

@Sir:

I’m not asking for you to copy it but I expect powerarchivers ftp to work if not better than a commercially available freeware program.

And I know it did during development so it’s frustrating having a tool I used to have working and now I can’t and now. Have a freeware doing a better job…

As soon as its fixed the filezilla can be uninstalled and I can start using my favourite backup tool for ftp transfers again.

patience, you just reported the bug… you should have reported it first time you got it

spwolf

Check this out:
www.powerarchiver.com/test/alpha120/powarc121201.exe

RJWaring

BOOM! SUCESS! FIXED! RESOLVED!

I am now able to connect to my livedrive account as fast as a commerically available ftp client! with no current sign of issues.

I obviosly, will be testing this out and let you know if there is a problem but from my 1st impression its back to what it was during alpha development.

Thanks team! you made a pro user very happy.

spwolf

wham bam thank you mam!