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    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Poblem mounting ISO and bonus question

    Tech Support
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    • F
      FastNOC last edited by

      I’m not sure if I’m suppose to enter a support ticket somehow, or post here.

      I’ve owned PA for a very long time now. have never had an issue i needed support for. Was an avid winzip fan until you came along. excellent product!

      OK, this is something that’s really bugging me. I put all my ISO images on a networked drive I have on my home file server. I do this because my storage drives are in a RAID5 on the server. with a gigabit connection it’s fast enough.

      But i have recently found a problem. In Windows 7 when I right click an ISO then choose ‘mount as virtual drive’, it appears to go through the process. when i’m done, it says it failed. no error code, or explanation of why.

      if I copy that ISO to my local desktop or other local drive, it mounts without a problem.

      Is this a known issue, or is there a fix? I searched but didn’t find much.

      Bonus question: Is there a reasonable way to unmount an ISO without having to go through a ridiculous process including launching power archiver then weeding through the menus to do so? if there’s a right click and ‘mount’ shouldn’t there be a right click then ‘unmount’? i mean come on?

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        For Unmount, if you pin PA to the taskbar, you will be able to unmount easily as unmount is one of the options in the PA jumplist ;-).

        Do you have full access to that iso file? Maybe an permissions issue?

        thanks!

        F 1 Reply Last reply Reply Quote 0
        • F
          FastNOC @spwolf last edited by

          @spwolf:

          For Unmount, if you pin PA to the taskbar, you will be able to unmount easily as unmount is one of the options in the PA jumplist ;-).

          Do you have full access to that iso file? Maybe an permissions issue?

          thanks!

          ahh thanks. pinned it to the start menu actually. dont want it on the task bar because 99% of my usage is context menus.

          but it’s not permissions issues on the mount me thinks. i’ve got full control, and ownership

          spwolf 1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware @FastNOC last edited by

            @FastNOC:

            ahh thanks. pinned it to the start menu actually. dont want it on the task bar because 99% of my usage is context menus.

            but it’s not permissions issues on the mount me thinks. i’ve got full control, and ownership

            So few questions to help us troubleshoot:

            • whats the name of the share?
            • how are you accessing it?
            • Whats the name of the iso (or is renaming it to 1.iso helping?)
            • Does it work if you move it to local drive and then try?

            thanks!

            1 Reply Last reply Reply Quote 0
            • F
              FastNOC last edited by

              Hi there, and thanks for the response.

              You just missed the local drive part, I mentioned in my first post that if I copy the file to my local drive it works fine. it’s ONLY on the network i have the problem.

              Here’s how i’m running. I have a home network that is running from a Windows 2008 SBS machine. It uses a domain of course, and the pc in question is joined to the domain. The folder I’m using is remote because I use redirected folder. So ‘my documents’ is actually \MYSERVERNAME\RedirectedFolders\jt\My Documents\filename.iso

              Changing the name doesn’t help FYI I just tried it.

              Does that help?

              1 Reply Last reply Reply Quote 0
              • M
                Mili conexware last edited by

                was able to reproduce this, thanks for the details FastNOC!

                let’s see what’s up.

                K 1 Reply Last reply Reply Quote 0
                • K
                  KoolADE85 @Mili last edited by

                  Did anything ever come of this?

                  I’m trying out the Virtual Drive features and have run into the same problem – I can’t mount an ISO image from a network drive.

                  It works to copy to a local drive and then mount, but I really don’t want to do this.

                  Any fixes for this?

                  1 Reply Last reply Reply Quote 0
                  • M
                    Mili conexware last edited by

                    It’s still logged into our system.
                    The dev team is working on some new features for PA 2012 at the moment…I’m expecting them to look at previous bugs after that and hopefully find a fix (or a solution) in PA 2012.

                    1 Reply Last reply Reply Quote 0
                    • RJWaring
                      RJWaring last edited by

                      @FastNOC:

                      Bonus question: Is there a reasonable way to unmount an ISO without having to go through a ridiculous process including launching power archiver then weeding through the menus to do so? if there’s a right click and ‘mount’ shouldn’t there be a right click then ‘unmount’? i mean come on?

                      Very valid point! something i have mentioned and thought about when mounting and unmounting.
                      However, i never thought it as a bug more an anoyance.

                      I would like to see a gadget on windows 7 and 8 for PowerArchiver that allows the user to drag and drop ISO’s or archives onto it and it acts on the users settings.

                      So if i droped an ISO on it it would mount as disk then i could click a button on the gadget of such would unmount it.

                      But the argument about gadgets were it would drill into development time, and many windows users dont use gadgets.

                      1 Reply Last reply Reply Quote 0
                      • moles42
                        moles42 Alpha Testers last edited by

                        there is a right click and unmount but you have to right click on an icon and the option to do so will present itself.

                        I right clicked on a desktop icon and the option was in the PA context menu…see screenshot.

                        you may think it a little clumsy but it does work.
                        attachment_p_28667_0_unmount.jpg

                        Windows 10 Pro x64
                        Intel Core 2 Duo E6850 @ 3.00GHz
                        4.00GB Dual-Channel DDR2 @ 399MHz
                        NVIDIA GeForce GT 730

                        1 Reply Last reply Reply Quote 0
                        • RJWaring
                          RJWaring last edited by

                          yer but that takes you to another window, then you have to select the ISO that you want to demount.

                          What would be good is if it listed those currently mounted ISO’s within that Shell.

                          But, again it doesnt bother me as a user. just one of them niggles.

                          1 Reply Last reply Reply Quote 0
                          • moles42
                            moles42 Alpha Testers last edited by

                            I agree Richard…it isn’t perfect but before this I had to use another program to perform the task.
                            it’s a task I use often ‘mounting an iso file’ but I’ve found myself using it less and less based simply
                            on it’s slightly ‘clunky’ design…this isn’t to say the PA team didn’t do a decent job giving us the option in the first place…:)

                            Windows 10 Pro x64
                            Intel Core 2 Duo E6850 @ 3.00GHz
                            4.00GB Dual-Channel DDR2 @ 399MHz
                            NVIDIA GeForce GT 730

                            1 Reply Last reply Reply Quote 0
                            • RJWaring
                              RJWaring last edited by

                              PA’s ISO Mounting and demounting is used by me every day.

                              Last night i watched a DVD that was mounted from PowerArchiver. I mount Blueray’s and installation disks. all using powerarchiver.

                              And considering that they Disc support from PowerArchiver is technically fairly new to the application in that it hasnt changed much since release it does a dam good job.

                              It’s only little niggles , nothing more. :)

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                it is not that simple… PA allows you to right click and unmount from anywhere… if it was only on specific iso, then you would also have to take steps to find that iso in windows explorer which is also not going to be super fast.

                                p.s. we cant have it mounted from the network, it is limitation. has to be locally.

                                1 Reply Last reply Reply Quote 0
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