PA Burner Freezes
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It doesn’t happen with DVD media. It only happens when using CD media unless the CD is blank.
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do you have erase option enabled?
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well that doesnt help if it doesnt even show the window…
We will contact you next week with info on how to turn on the logging support so we can get logs from the burner…
thanks
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The issue is the same in 11.60.10. How do turn on logging support so I can get logs from the burner?
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I am having this problem as well. I recently installed a Plextor DVD burner and was trying to make an ISO from a CD. The computer would freeze and require a hard reboot.
The computer froze a few seconds right after I selected to “Copy DVD to image” when there was a CD in the drive. If I did this without the CD in the drive the burner window would popup.
I tried different versions of PA but have not been able to resolve the problem.
On the same computer I also have the original CD burner. If I put the same CD in that drive I don;t have any problems with PA.
Is this a general DVD burner problem?
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This issue with the burner freezing to me seems to be localized to only external burners. Am I correct?
If that’s the case then it looks like PA CD/DVD burning can only work if you use internal burners. I’ve burned CD/DVD using my internal one and had no issues. It’s the external burners that I experienced the freezing and the need to do hard rebooting.
PA seems to have issues with external burners for some reason.
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I am having this problem as well. I recently installed a Plextor DVD burner and was trying to make an ISO from a CD. The computer would freeze and require a hard reboot.
The computer froze a few seconds right after I selected to “Copy DVD to image” when there was a CD in the drive. If I did this without the CD in the drive the burner window would popup.
I tried different versions of PA but have not been able to resolve the problem.
On the same computer I also have the original CD burner. If I put the same CD in that drive I don;t have any problems with PA.
Is this a general DVD burner problem?
did you try 11.60.10/12 release? Was your burner internal or external?
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To your answer your two questions, I did try 11.60.12, I don’t think I saved a copy of 10, and the burner is internal.
I also tried to burn from the CD burner but it end of creating an invalid ISO that could be opened but seemed to contain no contents despite it’s size of 380MB.
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To your answer your two questions, I did try 11.60.12, I don’t think I saved a copy of 10, and the burner is internal.
I also tried to burn from the CD burner but it end of creating an invalid ISO that could be opened but seemed to contain no contents despite it’s size of 380MB.
email support, we need to send you debug files which will give us burner logs… thanks