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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support

    PA Burner Freezes

    Tech Support
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    • K
      Keith Weisshar last edited by

      Why does PA Burner freeze when I try to run it while there is a CD with data in the DVD RW drive?

      1 Reply Last reply Reply Quote 0
      • moles42
        moles42 Alpha Testers last edited by

        what mine does is start the burn process and buffering process and then reports a 100% completed message even though it’s nowhere near finished burning….it has in fact buffered the in formation and is waiting for the burner to write to my cd/dvd disc but whilst this is happening the burner screen reports a ‘not responding’ message and I’m forced to wait until it’s completes the process.
        the task completes successfully but some users may see this as a bug perhaps?

        not sure this has relevance to your post but thought I’d mention it in case developers find it useful.

        Windows 10 Pro x64
        Intel Core 2 Duo E6850 @ 3.00GHz
        4.00GB Dual-Channel DDR2 @ 399MHz
        NVIDIA GeForce GT 730

        1 Reply Last reply Reply Quote 0
        • M
          Mili conexware last edited by

          Keith,

          Please wait a few seconds for windows/PA burner to read the information on your inserted CD/DVD.

          Moles,

          Is your issue on the regular PA burner or the Image Burner?

          K 1 Reply Last reply Reply Quote 0
          • K
            Keith Weisshar @Mili last edited by

            Product
            PowerArchiver 2010 CD/DVD Burner Tools

            Problem
            Stopped responding and was closed

            Date
            8/3/2009 10:42 AM

            Status
            Report Sent

            Description
            A problem caused this program to stop interacting with Windows.

            Problem signature
            Problem Event Name: AppHangB1
            Application Name: PABurnTools.exe
            Application Version: 1.0.5.25
            Application Timestamp: 2a425e19
            Hang Signature: 19ba
            Hang Type: 22528
            OS Version: 6.0.6002.2.2.0.768.3
            Locale ID: 1033
            Additional Hang Signature 1: 61217e456c7206d3f5a270b959c3b0a7
            Additional Hang Signature 2: 9c6f
            Additional Hang Signature 3: 070a703c6b2c8b23fe1f07843e75ccb8
            Additional Hang Signature 4: 675c
            Additional Hang Signature 5: 748f2c2dff51cb53c637071f400f8adb
            Additional Hang Signature 6: e70c
            Additional Hang Signature 7: 567b1b21fe9e40c21f734ce0912ad6b3

            Extra information about the problem
            Bucket ID: 671285958

            1 Reply Last reply Reply Quote 0
            • moles42
              moles42 Alpha Testers last edited by

              sorry Mili…my issue was with the Regular PA burner.

              Windows 10 Pro x64
              Intel Core 2 Duo E6850 @ 3.00GHz
              4.00GB Dual-Channel DDR2 @ 399MHz
              NVIDIA GeForce GT 730

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                Hi,

                please check following release:
                http://dl.powerarchiver.com/2010/powarc1160rc1.exe

                and let us know how it works now.

                thanks!

                K 1 Reply Last reply Reply Quote 0
                • K
                  Keith Weisshar @spwolf last edited by

                  I’m still having the same issue as in 11.50. The HDD light stays on as it did in 11.50. The optical drive light is off and when I eject the CD the CD ejects but the burner tool won’t unfreeze. The CD only has a few MB of burned data.

                  Product
                  PowerArchiver 2010 CD/DVD Burner Tools

                  Problem
                  Stopped responding and was closed

                  Date
                  8/21/2009 6:54 PM

                  Status
                  Report Sent

                  Description
                  A problem caused this program to stop interacting with Windows.

                  Problem signature
                  Problem Event Name: AppHangB1
                  Application Name: PABurnTools.exe
                  Application Version: 1.0.6.1
                  Application Timestamp: 2a425e19
                  Hang Signature: 19ba
                  Hang Type: 22528
                  OS Version: 6.0.6002.2.2.0.768.3
                  Locale ID: 1033
                  Additional Hang Signature 1: 61217e456c7206d3f5a270b959c3b0a7
                  Additional Hang Signature 2: a0ff
                  Additional Hang Signature 3: 47b30f6c97c4211298b2bf2d32f34b9a
                  Additional Hang Signature 4: ab6f
                  Additional Hang Signature 5: 5201cd97a36a84b7b26a3107b853281a
                  Additional Hang Signature 6: c60c
                  Additional Hang Signature 7: 12f8f7bcb9ecdb47599591535701de24

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    how long do you let it work?

                    K 1 Reply Last reply Reply Quote 0
                    • K
                      Keith Weisshar @spwolf last edited by

                      10 minutes

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        does that happen with any DVD-RW disc or just that specific one? Can you do full erase on that disc and see what happens then?

                        thanks!

                        K 1 Reply Last reply Reply Quote 0
                        • K
                          Keith Weisshar @spwolf last edited by

                          It doesn’t happen with DVD media. It only happens when using CD media unless the CD is blank.

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            do you have erase option enabled?

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              well that doesnt help if it doesnt even show the window…

                              We will contact you next week with info on how to turn on the logging support so we can get logs from the burner…

                              thanks

                              K 1 Reply Last reply Reply Quote 0
                              • K
                                Keith Weisshar @spwolf last edited by

                                This post is deleted!
                                1 Reply Last reply Reply Quote 0
                                • K
                                  Keith Weisshar last edited by

                                  The issue is the same in 11.60.10. How do turn on logging support so I can get logs from the burner?

                                  S 1 Reply Last reply Reply Quote 0
                                  • S
                                    skanjo @Keith Weisshar last edited by

                                    I am having this problem as well. I recently installed a Plextor DVD burner and was trying to make an ISO from a CD. The computer would freeze and require a hard reboot.

                                    The computer froze a few seconds right after I selected to “Copy DVD to image” when there was a CD in the drive. If I did this without the CD in the drive the burner window would popup.

                                    I tried different versions of PA but have not been able to resolve the problem.

                                    On the same computer I also have the original CD burner. If I put the same CD in that drive I don;t have any problems with PA.

                                    Is this a general DVD burner problem?

                                    H spwolf 2 Replies Last reply Reply Quote 0
                                    • H
                                      Hagen @skanjo last edited by

                                      This issue with the burner freezing to me seems to be localized to only external burners. Am I correct?

                                      If that’s the case then it looks like PA CD/DVD burning can only work if you use internal burners. I’ve burned CD/DVD using my internal one and had no issues. It’s the external burners that I experienced the freezing and the need to do hard rebooting.

                                      PA seems to have issues with external burners for some reason.

                                      1 Reply Last reply Reply Quote 0
                                      • spwolf
                                        spwolf conexware @skanjo last edited by

                                        @skanjo:

                                        I am having this problem as well. I recently installed a Plextor DVD burner and was trying to make an ISO from a CD. The computer would freeze and require a hard reboot.

                                        The computer froze a few seconds right after I selected to “Copy DVD to image” when there was a CD in the drive. If I did this without the CD in the drive the burner window would popup.

                                        I tried different versions of PA but have not been able to resolve the problem.

                                        On the same computer I also have the original CD burner. If I put the same CD in that drive I don;t have any problems with PA.

                                        Is this a general DVD burner problem?

                                        did you try 11.60.10/12 release? Was your burner internal or external?

                                        S 1 Reply Last reply Reply Quote 0
                                        • S
                                          skanjo @spwolf last edited by

                                          To your answer your two questions, I did try 11.60.12, I don’t think I saved a copy of 10, and the burner is internal.

                                          I also tried to burn from the CD burner but it end of creating an invalid ISO that could be opened but seemed to contain no contents despite it’s size of 380MB.

                                          spwolf 1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware @skanjo last edited by

                                            @skanjo:

                                            To your answer your two questions, I did try 11.60.12, I don’t think I saved a copy of 10, and the burner is internal.

                                            I also tried to burn from the CD burner but it end of creating an invalid ISO that could be opened but seemed to contain no contents despite it’s size of 380MB.

                                            email support, we need to send you debug files which will give us burner logs… thanks

                                            1 Reply Last reply Reply Quote 0
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