PA Burner Freezes

[Keith Weisshar]

Why does PA Burner freeze when I try to run it while there is a CD with data in the DVD RW drive?

[moles42]

what mine does is start the burn process and buffering process and then reports a 100% completed message even though it’s nowhere near finished burning….it has in fact buffered the in formation and is waiting for the burner to write to my cd/dvd disc but whilst this is happening the burner screen reports a ‘not responding’ message and I’m forced to wait until it’s completes the process.
the task completes successfully but some users may see this as a bug perhaps?

not sure this has relevance to your post but thought I’d mention it in case developers find it useful.

[Mili]

Keith,

Please wait a few seconds for windows/PA burner to read the information on your inserted CD/DVD.

Moles,

Is your issue on the regular PA burner or the Image Burner?

[Keith Weisshar]

Product
PowerArchiver 2010 CD/DVD Burner Tools

Problem
Stopped responding and was closed

Date
8/3/2009 10:42 AM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: PABurnTools.exe
Application Version: 1.0.5.25
Application Timestamp: 2a425e19
Hang Signature: 19ba
Hang Type: 22528
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 61217e456c7206d3f5a270b959c3b0a7
Additional Hang Signature 2: 9c6f
Additional Hang Signature 3: 070a703c6b2c8b23fe1f07843e75ccb8
Additional Hang Signature 4: 675c
Additional Hang Signature 5: 748f2c2dff51cb53c637071f400f8adb
Additional Hang Signature 6: e70c
Additional Hang Signature 7: 567b1b21fe9e40c21f734ce0912ad6b3

Extra information about the problem
Bucket ID: 671285958

[moles42]

sorry Mili…my issue was with the Regular PA burner.

[spwolf]

Hi,

please check following release:
http://dl.powerarchiver.com/2010/powarc1160rc1.exe

and let us know how it works now.

thanks!

[Keith Weisshar]

I’m still having the same issue as in 11.50. The HDD light stays on as it did in 11.50. The optical drive light is off and when I eject the CD the CD ejects but the burner tool won’t unfreeze. The CD only has a few MB of burned data.

Product
PowerArchiver 2010 CD/DVD Burner Tools

Problem
Stopped responding and was closed

Date
8/21/2009 6:54 PM

Status
Report Sent

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: PABurnTools.exe
Application Version: 1.0.6.1
Application Timestamp: 2a425e19
Hang Signature: 19ba
Hang Type: 22528
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 61217e456c7206d3f5a270b959c3b0a7
Additional Hang Signature 2: a0ff
Additional Hang Signature 3: 47b30f6c97c4211298b2bf2d32f34b9a
Additional Hang Signature 4: ab6f
Additional Hang Signature 5: 5201cd97a36a84b7b26a3107b853281a
Additional Hang Signature 6: c60c
Additional Hang Signature 7: 12f8f7bcb9ecdb47599591535701de24

[spwolf]

how long do you let it work?

[Keith Weisshar]

10 minutes

[spwolf]

does that happen with any DVD-RW disc or just that specific one? Can you do full erase on that disc and see what happens then?

thanks!

[Keith Weisshar]

It doesn’t happen with DVD media. It only happens when using CD media unless the CD is blank.

[spwolf]

do you have erase option enabled?

[spwolf]

well that doesnt help if it doesnt even show the window…

We will contact you next week with info on how to turn on the logging support so we can get logs from the burner…

thanks

[Keith Weisshar]

This post is deleted!

[Keith Weisshar]

The issue is the same in 11.60.10. How do turn on logging support so I can get logs from the burner?

[skanjo]

I am having this problem as well. I recently installed a Plextor DVD burner and was trying to make an ISO from a CD. The computer would freeze and require a hard reboot.

The computer froze a few seconds right after I selected to “Copy DVD to image” when there was a CD in the drive. If I did this without the CD in the drive the burner window would popup.

I tried different versions of PA but have not been able to resolve the problem.

On the same computer I also have the original CD burner. If I put the same CD in that drive I don;t have any problems with PA.

Is this a general DVD burner problem?

[Hagen]

This issue with the burner freezing to me seems to be localized to only external burners. Am I correct?

If that’s the case then it looks like PA CD/DVD burning can only work if you use internal burners. I’ve burned CD/DVD using my internal one and had no issues. It’s the external burners that I experienced the freezing and the need to do hard rebooting.

PA seems to have issues with external burners for some reason.

[spwolf]

@skanjo:

I am having this problem as well. I recently installed a Plextor DVD burner and was trying to make an ISO from a CD. The computer would freeze and require a hard reboot.

The computer froze a few seconds right after I selected to “Copy DVD to image” when there was a CD in the drive. If I did this without the CD in the drive the burner window would popup.

I tried different versions of PA but have not been able to resolve the problem.

On the same computer I also have the original CD burner. If I put the same CD in that drive I don;t have any problems with PA.

Is this a general DVD burner problem?

did you try 11.60.10/12 release? Was your burner internal or external?

[skanjo]

To your answer your two questions, I did try 11.60.12, I don’t think I saved a copy of 10, and the burner is internal.

I also tried to burn from the CD burner but it end of creating an invalid ISO that could be opened but seemed to contain no contents despite it’s size of 380MB.

[spwolf]

@skanjo:

To your answer your two questions, I did try 11.60.12, I don’t think I saved a copy of 10, and the burner is internal.

I also tried to burn from the CD burner but it end of creating an invalid ISO that could be opened but seemed to contain no contents despite it’s size of 380MB.

email support, we need to send you debug files which will give us burner logs… thanks