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    • Powerarchiver 2021 incorrectly extract tar.xz file

      E

      Configuration:
      Powerarchiver 2021 20.00.73
      Windows 10 Education 10.0.19042 Build 19042

      When extracting gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar.xz , Powerarchiver wrongly thinks some .exe files have a length of zero:

      98773b3b-65c0-48fa-8cd4-d081b2e0adee-image.png

      Once extracted:

      D:\Temp\Powerarchiver\gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf\bin>dir *.exe Volume in drive D is DATA Volume Serial Number is 0E12-BCA2 Directory of D:\Temp\Powerarchiver\gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf\bin 2020-11-20 07:10 PM 1,391,599 arm-none-linux-gnueabihf-addr2line.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ar.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-as.exe 2020-11-20 07:41 PM 3,030,119 arm-none-linux-gnueabihf-c++.exe 2020-11-20 07:10 PM 1,389,293 arm-none-linux-gnueabihf-c++filt.exe 2020-11-20 07:41 PM 3,027,513 arm-none-linux-gnueabihf-cpp.exe 2020-11-20 07:10 PM 4,040,503 arm-none-linux-gnueabihf-dwp.exe 2020-11-20 07:10 PM 391,769 arm-none-linux-gnueabihf-elfedit.exe 2020-11-20 07:41 PM 0 arm-none-linux-gnueabihf-g++.exe 2020-11-20 07:41 PM 3,026,926 arm-none-linux-gnueabihf-gcc-10.2.1.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-ar.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-nm.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-ranlib.exe 2020-11-20 07:41 PM 0 arm-none-linux-gnueabihf-gcc.exe 2020-11-20 07:41 PM 2,165,533 arm-none-linux-gnueabihf-gcov-dump.exe 2020-11-20 07:41 PM 2,343,605 arm-none-linux-gnueabihf-gcov-tool.exe 2020-11-20 07:41 PM 2,450,233 arm-none-linux-gnueabihf-gcov.exe 2020-11-20 07:54 PM 9,605,899 arm-none-linux-gnueabihf-gdb.exe 2020-11-20 07:41 PM 3,028,997 arm-none-linux-gnueabihf-gfortran.exe 2020-11-20 07:10 PM 1,412,943 arm-none-linux-gnueabihf-gprof.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.bfd.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.gold.exe 2020-11-20 07:41 PM 25,546,567 arm-none-linux-gnueabihf-lto-dump.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-nm.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-objcopy.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-objdump.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ranlib.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-readelf.exe 2020-11-20 07:10 PM 1,393,083 arm-none-linux-gnueabihf-size.exe 2020-11-20 07:10 PM 1,392,464 arm-none-linux-gnueabihf-strings.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-strip.exe 32 File(s) 67,465,867 bytes 0 Dir(s) 1,002,422,431,744 bytes free

      When the same archive is being extracted from a git bash session (after having installed git 2.30.1 for Windows 64 bit version from git-scm.com), the .exe files are extracted as expected:

      xz -k -d gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar.xz tar xf gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar cd gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf/bin ll *.exe -rwxr-xr-x 1 User 197121 1391599 Nov 20 19:10 arm-none-linux-gnueabihf-addr2line.exe* -rwxr-xr-x 2 User 197121 1421598 Nov 20 19:10 arm-none-linux-gnueabihf-ar.exe* -rwxr-xr-x 2 User 197121 2028927 Nov 20 19:10 arm-none-linux-gnueabihf-as.exe* -rwxr-xr-x 2 User 197121 3030119 Nov 20 19:41 arm-none-linux-gnueabihf-c++.exe* -rwxr-xr-x 1 User 197121 1389293 Nov 20 19:10 arm-none-linux-gnueabihf-c++filt.exe* -rwxr-xr-x 1 User 197121 3027513 Nov 20 19:41 arm-none-linux-gnueabihf-cpp.exe* -rwxr-xr-x 1 User 197121 4040503 Nov 20 19:10 arm-none-linux-gnueabihf-dwp.exe* -rwxr-xr-x 1 User 197121 391769 Nov 20 19:10 arm-none-linux-gnueabihf-elfedit.exe* -rwxr-xr-x 2 User 197121 3030119 Nov 20 19:41 arm-none-linux-gnueabihf-g++.exe* -rwxr-xr-x 2 User 197121 3026926 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-10.2.1.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-ar.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-nm.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-ranlib.exe* -rwxr-xr-x 2 User 197121 3026926 Nov 20 19:41 arm-none-linux-gnueabihf-gcc.exe* -rwxr-xr-x 1 User 197121 2165533 Nov 20 19:41 arm-none-linux-gnueabihf-gcov-dump.exe* -rwxr-xr-x 1 User 197121 2343605 Nov 20 19:41 arm-none-linux-gnueabihf-gcov-tool.exe* -rwxr-xr-x 1 User 197121 2450233 Nov 20 19:41 arm-none-linux-gnueabihf-gcov.exe* -rwxr-xr-x 1 User 197121 9605899 Nov 20 19:54 arm-none-linux-gnueabihf-gdb.exe* -rwxr-xr-x 1 User 197121 3028997 Nov 20 19:41 arm-none-linux-gnueabihf-gfortran.exe* -rwxr-xr-x 1 User 197121 1412943 Nov 20 19:10 arm-none-linux-gnueabihf-gprof.exe* -rwxr-xr-x 4 User 197121 2572182 Nov 20 19:10 arm-none-linux-gnueabihf-ld.bfd.exe* -rwxr-xr-x 4 User 197121 2572182 Nov 20 19:10 arm-none-linux-gnueabihf-ld.exe* -rwxr-xr-x 2 User 197121 4550029 Nov 20 19:10 arm-none-linux-gnueabihf-ld.gold.exe* -rwxr-xr-x 1 User 197121 25546567 Nov 20 19:41 arm-none-linux-gnueabihf-lto-dump.exe* -rwxr-xr-x 2 User 197121 1404945 Nov 20 19:10 arm-none-linux-gnueabihf-nm.exe* -rwxr-xr-x 2 User 197121 1531656 Nov 20 19:10 arm-none-linux-gnueabihf-objcopy.exe* -rwxr-xr-x 2 User 197121 1991350 Nov 20 19:10 arm-none-linux-gnueabihf-objdump.exe* -rwxr-xr-x 2 User 197121 1421598 Nov 20 19:10 arm-none-linux-gnueabihf-ranlib.exe* -rwxr-xr-x 2 User 197121 1163376 Nov 20 19:10 arm-none-linux-gnueabihf-readelf.exe* -rwxr-xr-x 1 User 197121 1393083 Nov 20 19:10 arm-none-linux-gnueabihf-size.exe* -rwxr-xr-x 1 User 197121 1392464 Nov 20 19:10 arm-none-linux-gnueabihf-strings.exe* -rwxr-xr-x 2 User 197121 1531656 Nov 20 19:10 arm-none-linux-gnueabihf-strip.exe*

      The same archive file does extract properly under a native Linux Ubuntu 20.04 system, or under Windows 10 using the WSL2 Linux subsystem using xz and tar.

      Tech Support
    • Log waite for bugs to be fixed

      D

      Its a long time since people reported bugs like converter bug still no fix yet

      Tech Support
    • Is PowerArchiver 2021 stable?

      BigMike

      Hi,

      I just saw, that on the Website, PowerArchiver 2021 20.00.73 is advertised as latest version. (Actually, the downloaded version says, it’s 20.00.70 in the about dialog)
      But it still comes with the “red icon set” for preview versions and has some known unfixed bugs, as I read here.

      Is it sufficiently stable to be used on production systems?

      Kind regards

      Tech Support
    • File Browser: Operations don't trigger UAC

      BigMike

      This happens in Archive and Explorer Mode:

      Navigate to a folder, which is UAC protected (for example C:\Program Files) Right click -> New -> Folder (or any other item)
      => Nothing happens

      Expected behaviour: UAC prompt is triggered and a new folder (or file) will be created

      PowerArchiver 19.00.57

      Tech Support
    • Bugs I found and wanted to share with the team.

      B

      Hi I recently bought PowerArchiver and found some bugs and issues that I hit testing some of the features out.

      If you are doing a backup and on the compression options screen its default is compression format is PA with no option to change disk spanning. If you change to 7-zip you can change disk spanning. If you change the disk spanning then move back to PA format the field for disk spanning disables but the option stays set to what you changed it to. When you do a backup it will use PA with files spanning but PowerArchiver says that its not a valid format when you open it. If PA can’t really do file spanning then this screen is allowing it.

      I have attached an image where the progress bar is in the middle of the CD/DVD/BD Tools screen.

      alt text

      I have a 7-Zip file I created using the backup tools doing an increment backup. It opens and extracts just fine but if you using the Test option PowerArchiver locks up. Link to file: Backup-2021-02-05-20-35-36 TEST LOCKUP.7z

      On any Zip/PA/7-Zip process the pause and cancel buttons do not work. You have to hard kill the entire application to get out.

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • PA Batch Archive post completion error

      G

      Hi,

      After the batch archiving is complete, and if I click on whitespace of the PA app, I get this error.

      PA Batch.png

      I did check for ongoing process and ensured no archives were corrupt, It seems like activity did complete successfully but the error is shown for no reason, and only after clicking the whitespace.

      Please see if this can be removed.

      Tech Support
    • PA and conflict with Antivirus

      G

      I’m using the Kaspersky Total Security.

      I have configured PA as exclusion as followed:

      PA Exclusion.png

      and also is set us trusted application

      PA Trusted Application.png

      Scenario:

      My Antivirus likes to scan for everything, and it’s safeguarding behavior is to prevent the access to the file until the file is properly scanned for.

      The issue:

      PA when losses the access to file, it is stuck, consumes Resources, and never completes the process or throws any error

      Recommendation:
      PAStarter should also work as PAMonitor:
      There should be a monitoring process, at least if I’m using queuing feature, that should check for never ending compression processes and terminate them so the queue can be little bit automated.

      Also,
      There should be multiple attempts at retrying if PA loses access to or is denied, instead of having to see process was stuck for longer duration.

      Or, better, save the parameters I used for keeping the files in compression, and automatically restart the whole compression process after termination the same, of same folders and files set, this should happen in case if compression was stuck.

      Tech Support
    • Using the Queue Feature affects Compression Ratio negatively

      G

      If you use Queue Feature, you are not saving on space, you are just squeezing less.

      Here’s explaination:

      https://youtu.be/XcxG2wxyink

      I did test the same on multiple files, and of different types.

      It does have large difference for each large file you are trying to squeeze.

      Folders with multiple files, just have no benefits if you use Queue Feature

      Tech Support
    • Problems with Color-scheme after upgrade to build 73

      A

      Hello!
      I am using the portable version of PA2021. After switching from build 58 to 73 I have problems with the color-scheme:
      While 58 behaves like expected and showed everything in light or dark colors according to the settings, 73 always shows the lower part of the window in dark colors, no matter whether I select automatic, light or dark.
      This happens on a clean installation of 73 as well as on an update from build 58. I have attached two images generated on the same machine at the same time with the same settings. The upper shows build 73, the lower 58. Is it a bug or some changed setting I miss?
      Thanks for help!
      A.Borque

      PA2021_73.png PA2021_58.png

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • PA shows incorrect archive properties

      G

      If you have tabbed archive browsing(reuse same window for all archive opening)
      and if you open two archives, and right click on older one to view properties it will only show of the recent archive that was opened, on all tabs/archives

      upgraded to 20.0.73

      Tech Support
    • Can I activate PowerArchiver on 2 devices with 1 license?

      2

      Hi.

      I currently own the PowerArchiver Select - lifetime free upgrades and support for PowerArchiver Toolbox English license.

      This license is active on 1 device. Does the license allow me to activate PowerArchiver on a second device that I own? Or do I need a separate license for that?

      Thank you ! :)

      Tech Support
    • No updates for portable version?

      A

      Hello!
      While the installable version of PA 2021 has already received two updates and is at version 20.0.73 the portable version still remains at the initially released build 58. Are there plans to update that version, too?
      Thanks for a reply!

      Tech Support
    • PowerArchiver shell extensions possibly crashing windows explorer.exe

      U

      I’ve been dealing with an intermittent explorer.exe crash for 5-6 years now. It happens randomly and will usually occur multiple times within a single session of an hour or two on my machine when manipulating files through Windows Explorer. explorer.exe is the only thing that ever crashes, so it’s not hardware IMO. I’ve done all hardware diagnostics and RAM is good. I’ve even swapped out motherboards with different brand and even the exact same one and it still crashes. sfc /scannow indicates system files are fine. I’ve done multiple reinstalls of the OS with no positive results. This crashing has happened on Windows 7 64-bit and Windows 10 64-bit. It seemed to get more frequent with Windows 10 after upgrading last year. I’ve also been using PowerArchiver throughout that time period (upgrading over time with new releases). I recently disabled all non-Microsoft extensions via ShellExView and saw no crashes for about 10 days, which is really unusual. I turned back them all back on after 10 days and saw another explorer.exe crash within the hour. So I disabled all 32-bit extensions and saw another crash. Following that I disabled all the PowerArchiver shell extensions and haven’t seen a crash after a day of heavy usage manipulating files within Windows Explorer, which doesn’t happen for me. The crash dumps I’ve captured don’t seem to indicate PowerArchiver is involved but I have a hunch it has something do with PowerArchiver shell extensions. The system even feels smoother with the PA extensions disabled. Windows 10 reliability monitor always has the same type of problem:

      Description Faulting Application Path: C:\WINDOWS\explorer.exe Problem signature Problem Event Name: BEX64 Application Name: explorer.exe Application Version: 10.0.17134.165 Application Timestamp: 4031a9f8 Fault Module Name: StackHash_e78e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_8D_FROM_ntdll+0x000000000009AA54 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e78e Additional Information 2: e78e327659b46c9a0c6916396b253cbf Additional Information 3: cebf Additional Information 4: cebf952c5db535ae7880488aafce55d9 Extra information about the problem Bucket ID: 1a57e4e784fbc735c231c68bd88581a9 (1311047270476906921)

      I know this is a very nebulous explanation but is there any way to link this up to PA shell extensions as the cause? I can provide the crash dumps and additional information if necessary.

      Tech Support
    • Bug in Archive Converter

      T

      When you select “Deflate (.zip, compatible)” as the method, it still converts the archive to a ZIPX format.

      Tech Support
    • UHA support

      D

      Would like to see uha archives supported compression as well as extraction. I use this all the time and it is a very good compression format

      Tech Support
    • Right-Click Compression

      Z

      In windows 10 you can right-click and select send to and the compressed zipped folder and the zip folder will contain the name of the last selected file.

      Does PowerArchiver have a similar function?

      Tom

      Tech Support
    • Cannot convert archive to .zip, always creates .zipx

      C

      Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.

      pa-convert-zip-1.jpg
      pa-convert-zip-2.jpg

      Using the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.

      Tech Support
    • patch beam waste of time

      D

      patchbeam a waste of time never updated with latest version

      Tech Support

    PA2009 Pro 11.00.65 RC1/Win XP Sp3 - Program crashes

    Tech Support
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    • PA_Fan
      PA_Fan last edited by

      All versions of PA have been stable on this platform until this release and version.
      I find that often on exiting PA it gives me a Windows Application Error message and logs to the Dr Watson logger.

      Product: Windows Operating System
      ID: 1000
      Source: Application Error
      Version: 5.2
      Symbolic Name: ER_USERCRASH_LOG
      Message: Faulting application %1, version %2, faulting module %3, version %4, fault address 0x%5.
      The faulting Windows module is Kernel32.dll, at different addresses, but often 0x00480475.

      The error seems to come in pairs i.e. I start PA, error out, restart it, do some more work and then error again. Then it’s OK for a while.
      The machine has maximum useable RAM installed.

      There seems to be no common factor in PA - for example archive size.

      I have reset the Dr Watson log so that it contains only this event and can supply a copy except it’s 210K in size.

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        Try with pre-release:
        http://www.powerarchiver.com/test/release10/powarc1100rc5.exe

        It has to be some reason it is crashing. What are you doing with it?

        PA_Fan 1 Reply Last reply Reply Quote 0
        • PA_Fan
          PA_Fan @spwolf last edited by

          This seems to happen mostly after I have been changing an archive by deleting things from it. Most are zips, and the application error comes when I exit from PA.

          I’ll try the release you suggest and report back.

          Thanks.

          PA_Fan 1 Reply Last reply Reply Quote 0
          • PA_Fan
            PA_Fan @PA_Fan last edited by

            I have updated to the latest release 11.00.76 Pro, but I’m still getting frequent application errors. These almost always happen when I exit from PA (using any one of the 3 exit methods) and the problem is reported as occurring in either the PA .exe or kernel32.dll - it’s about 50/50.

            No other app on this machine is doing this, so I don’t think it’s a generic problem that’s suddenly started happening.

            spwolf 1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware @PA_Fan last edited by

              @PA_Fan:

              I have updated to the latest release 11.00.76 Pro, but I’m still getting frequent application errors. These almost always happen when I exit from PA (using any one of the 3 exit methods) and the problem is reported as occurring in either the PA .exe or kernel32.dll - it’s about 50/50.

              No other app on this machine is doing this, so I don’t think it’s a generic problem that’s suddenly started happening.

              you have to explain what exactly you do in PA.

              I tried deleting files inside zip and everything worked just fine. It has to be more than that.

              thanks!

              1 Reply Last reply Reply Quote 0
              • M
                Mad_Griffith last edited by

                edit

                PA_Fan 1 Reply Last reply Reply Quote 0
                • PA_Fan
                  PA_Fan @Mad_Griffith last edited by

                  I

                  1. open an archive
                  2. add files to it (new or updates)
                    or
                  3. delete files from it
                    (archives are all zips)

                  My display refreshes, and I see either a new file(s) added/updated or the one(s) I selected for deletion no longer listed.

                  All looks hunkydory, so I press the exit button (usually the toolbar icon, but I’ve tried from File/Exit and Close button). PA exits the screen, then I get the error message followed by the Win log creation message.

                  I don’t seem to get this error when I’m in the midst of working, but when I exit the program in anorderly manner.

                  There is no discernible pattern at the moment, but I’ll keep looking.

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    are you opening/editing files inside archive?

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      try not using skings, does that help?

                      PA_Fan 1 Reply Last reply Reply Quote 0
                      • PA_Fan
                        PA_Fan @spwolf last edited by

                        I’m not doing anything with the file contents in the archive - just adding/updating files or deleting them.

                        I’ll have a go without the skins i.e. I’ll set up PA for the new look, and see if that makes any difference.

                        PA_Fan 1 Reply Last reply Reply Quote 0
                        • PA_Fan
                          PA_Fan @PA_Fan last edited by

                          I’ve tried PA with Classic default skins plus all the new ones (Blue, silver etc.). I’ve also tried turning “reuse windows” on and off.

                          Unfortunately, none of this makes any difference.

                          To recap:-

                          • I can open one archive after another (all zips, different sizes, different directories) - but I don’t do anything to the contents - just open the zips.
                          • I then exit PA thru’ one of the 3 methods (toolbar icon, etc.).
                          • PA closes and quits the screen, and then the Windows app error messages are returned. This happens about 90% of the time.

                          There don’t seem to be problems when in PA, although opening archives in rapid succession seems to cause odd behaviours SOMETIMES.

                          I should also say that I have PAstarter running, so perhaps I should try without it.

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            why dont you send us your registry key, zipped, to support at conexware.com and refference that. That might help us.

                            Does this happen only with zip files? Not with 7zip for instance?

                            thanks!

                            PA_Fan 1 Reply Last reply Reply Quote 0
                            • PA_Fan
                              PA_Fan @spwolf last edited by

                              Registry key emailed separately to Support.

                              I haven’t got any 7zips, but I’ll make and test some to see if it happens with them.

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                still cant reproduce, does anyone else have similar issue?

                                D 1 Reply Last reply Reply Quote 0
                                • D
                                  davidsplash @spwolf last edited by

                                  Could another program be interacting with pa. is any other program / process working at the same time. can you list ll open processes and files open at the time you use pa?

                                  can you also uninstall and delete all powerarchiver references in the registry and then reinstall powerarchiver after a reboot and then tel us whether it has worked.

                                  PA_Fan 1 Reply Last reply Reply Quote 0
                                  • PA_Fan
                                    PA_Fan @davidsplash last edited by

                                    There are plenty of processes running at the same time. However, none of these are new i.e. they were running alongside previous PA versions without this error (which is a new event to me in any PA version anyway) occurring.

                                    I was digging around and I noticed that one utility showed PA 2007 and 2009 in the add/remove progs list. I removed(uninstalled) 2007, which had the effect of removing all PA including 2009.

                                    I then reinstalled it and re-entered my reg. codes, set it up with classic skin, and disabled re-use PA windows.

                                    So far, I can fiddle about with zips as much as I like, and it seems OK. Then when I exit the program, screen clears and bingo-App Error message appears.

                                    I have also checked all dumps, logs, hardware etc. and nothing out of the ordinary bar these crashes.

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      7zip (non solid) please?

                                      PA_Fan 1 Reply Last reply Reply Quote 0
                                      • PA_Fan
                                        PA_Fan @spwolf last edited by

                                        sorry, bit thick today. do you want me to try 7zips (nonsolid) or what? please advise.

                                        1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware last edited by

                                          yes, try using 7zips (non) solid, in the same way…

                                          D 1 Reply Last reply Reply Quote 0
                                          • D
                                            davidsplash @spwolf last edited by

                                            can you try and use revo uninstall to completely uninstall powerarchiver you can download it from the internet it might be a left over registry entry causing the fault.

                                            then again can you disable all but essential processes/ programs open and then run powerarchiver. it might be a specific program that is cconflicting with powerarchiver. you sure you have the latest release?

                                            Can you make sure it is a clean install of the registry (all powerarchiver entries not in there). What programs do you have installed on your pc?

                                            what antivirus/spyware/ firewall do you use that could cause conflict.

                                            it could also be that the file is having problems exiting as it is being used by windows for some reason. can you let us know where your temp file is situated the folder where your powerarchiver uses as temp folder for opening files is. this could be part of the reason as well. Have you checked for registry errors to see if you have problems there?

                                            hope it gets resolved for you soon.

                                            It could also indicate faulty memory/ or hardware in a computer. As it is just you reporting this and noone else. I have seen this fault with only one other product ultimatezip. I have fully tested this program in xp and can not replicate your fault. Can you please list memory and hardware and what is open when the crash happens and any message about the crash so we can diagnose this fault/crash better.

                                            PA_Fan 1 Reply Last reply Reply Quote 0
                                            • PA_Fan
                                              PA_Fan @davidsplash last edited by

                                              In answer but not necessarily in order.

                                              1. release is 11.00.76 Pro
                                              2. AV etc is the same as I have been using with earlier versions of PA without problem. They are Avast (AV), Comodo Firewall, Windows Defender. There are other things but they are non-resident.
                                              3. There are no hardware errors on this Dell 9100 with 3gb running XP Pro SP3.
                                              4. I have run a couple of registry checks and there are no errors specific to PA.
                                              5. Temp file is the usual default but I’ll put it somewhere on its own just in case.
                                              6. Nothing is running on here that hasn’t run with PA in earlier editions.

                                              I can send a copy of the error log to you if you would like it.

                                              As far as full uninstall goes, I will download the REVO utility and follow your suggestions. As I mentioned earlier, a “phantom” PA 2007 was reported in Add/Rem. Progs, but this has now disappeared.

                                              Incidentally, using non-solid 7-zips make no difference.

                                              spwolf 1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware @PA_Fan last edited by

                                                so same thing happens if you update non solid 7zip? You get crash on exit?

                                                thanks,

                                                PA_Fan 1 Reply Last reply Reply Quote 0
                                                • PA_Fan
                                                  PA_Fan @spwolf last edited by

                                                  spwolf,

                                                  I dumped a couple of zip contents (quite big zips) and reloaded them into nonsolid 7zip tests. Then I deleted files etc. and exited. It doesn’t post-exit crash as often the same way as zips seem to. What does happen is this:-

                                                  1. Open 7zs one after the other, delete some files etc.
                                                  2. Try to open another one, and PA screen remains blank, message “No files or folders selected” at bottom. Also action toolbar buttons greyed out.
                                                  3. Try another arc (zip or 7z) and same happens.
                                                  4. Exit, PA closes (i.e. desktop only visible) then I get the App error message.

                                                  I have also followed previous advice; namely, I have revo uninstalled PA, checked registry etc. and then reinstalled it. This doesn’t seem to affect. I have also run all possible hardware checks and no errors reported.

                                                  I’ve also tried with and without reuse PA windows, and with PAstarter on and off - no discernible difference.

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                                                  • spwolf
                                                    spwolf conexware last edited by

                                                    how are you opening those 7z one after another, via Open button?

                                                    Does the error at exit happen when you use 7zips only?

                                                    PA_Fan 1 Reply Last reply Reply Quote 0
                                                    • PA_Fan
                                                      PA_Fan @spwolf last edited by

                                                      I’ve opened them from both Open button and recent files list.

                                                      Post exit crash happens with zips and 7zs. I don’t have any other archive types but I guess I could create a few test ones.

                                                      If I open zips quickly one after the other, I sometimes get a freeze-up. When this happens, PA is unresponsive and has to be killed, and other times it is possible to exit, and then the crash happens.

                                                      There is 3gb RAM on this machine, and pagefiles spread over 2 drives are enormous - so I can’t see it being a resource-caused problem.

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                                                      • spwolf
                                                        spwolf conexware last edited by

                                                        but it happens when you are handling ONLY 7zips.

                                                        I am making sure you are not also opening zips at the same time.

                                                        I want to know if problem is specific to zip engine, or maybe to some GUI issue.

                                                        PA_Fan 1 Reply Last reply Reply Quote 0
                                                        • PA_Fan
                                                          PA_Fan @spwolf last edited by

                                                          SPWOLF

                                                          Just done some more testing.

                                                          1. 3 x 7z archives. Start PA, open each in turn (no actions). reiterate several times, exit - no error.
                                                          2. Same thing but with zips (some containing same files as 7zip) - open in turn, again and again, then exit. Post exit - error occurs.

                                                          Additional

                                                          There doesn’t seem to be a problem with zips if I open one, work on it and then exit PA. Things start going wrong when zips are opened consecutively (not necessarily worked on, just opened).

                                                          PA_Fan 1 Reply Last reply Reply Quote 0
                                                          • PA_Fan
                                                            PA_Fan @PA_Fan last edited by

                                                            The Dr Watson log gives the error as a c0000005 (access violation) error.

                                                            In the process listing, 2 PIDs are shown as Error 0xD0000022. Both of these are Comodo firewall - one the service and the other the programme.

                                                            I will try running without these to see if this does any good.

                                                            PA_Fan 1 Reply Last reply Reply Quote 0
                                                            • PA_Fan
                                                              PA_Fan @PA_Fan last edited by

                                                              I have tried running without Comodo services and app, plus some other things that could cause problems, but it makes no difference i.e. still on exit crashes.

                                                              Using the modern skin, if I open a first zip I get a normal screen. If I then open a 2nd zip, the second display is corrupt, with two occurrences of the “Standard” box in the toolbar. It is then possible to sometimes exit (and get crash) or perhaps abort with Task Manager and maybe then get the error. I have tried all the skins, and the problem is the same. I have screenshots of the different states but these are over the size limits even when zipped.

                                                              The error logs show access violation or stack overflow errors. I have again run all the memory tests and diagnostics but no problems.

                                                              TBGBe 1 Reply Last reply Reply Quote 0
                                                              • spwolf
                                                                spwolf conexware last edited by

                                                                you can send us screenshots to our email address…

                                                                1 Reply Last reply Reply Quote 0
                                                                • TBGBe
                                                                  TBGBe @PA_Fan last edited by

                                                                  I have tried with zip files and can’t reproduce this.
                                                                  Opening using button, using explorer filelist, using recent.
                                                                  Closing or not closing zip before opening next.
                                                                  Reuse windows or not active.

                                                                  All OK.
                                                                  I wonder if the size of the zips (number of files in filelist) is causing this - have you tried with small zips to check?
                                                                  @PA_Fan:

                                                                  Using the modern skin, if I open a first zip I get a normal screen. If I then open a 2nd zip, the second display is corrupt, with two occurrences of the “Standard” box in the toolbar.

                                                                  Not sure what this Standard box is - do you mean the PA window title or something else?

                                                                  PA_Fan 1 Reply Last reply Reply Quote 0
                                                                  • PA_Fan
                                                                    PA_Fan @TBGBe last edited by

                                                                    The zips are all different sizes from very small - 101kb- to 118,500KB.

                                                                    I get this problem less if I open files from the recent list rather than opening the folder with the Open button.

                                                                    After opening an archive, you have under Home the panels labelled Standard, Tools, Backup and Burner.

                                                                    In the phenomenon I refer to (I have sent screenshots by email-support ticket 6971) the Tools panel becomes filled with most of the elements of the Standard panel (but in a corrupt way) i.e. the panels displayed are Standard (Corrupted), Standard (corrupted), Backup and Burner. At this point it either locks up and has to be killed (with an App Error) or sometimes the exits work and PA exits with an App error thereafter

                                                                    TBGBe 1 Reply Last reply Reply Quote 0
                                                                    • TBGBe
                                                                      TBGBe @PA_Fan last edited by

                                                                      Ok, so filelist is not a problem.
                                                                      @PA_Fan:

                                                                      After opening an archive, you have under Home the panels labelled Standard, Tools, Backup and Burner.

                                                                      I understand what you are referring to now - the Ribbon.
                                                                      However, I have that layout of the ribbon before opening an archive!
                                                                      After opening it changes to Standard, Tools, File and File List.
                                                                      Whereas Backup and Burner “move” under the Tools ribbon.

                                                                      No other ideas, so let’s leave this with support (spwolf) now.

                                                                      PA_Fan 1 Reply Last reply Reply Quote 0
                                                                      • PA_Fan
                                                                        PA_Fan @TBGBe last edited by

                                                                        I’ve now got PA 11.01.02 installed. However, this problem carries on happening, with the error being either a stack over flow or an access violation.

                                                                        I’ve analyzed the Dr Watson dump with Win Debug, but without an inside knowledge of PA this doesn’t really help me.

                                                                        I’m happy to send a copy of the .dmp file or of the Debug outputs if this will help anyone.

                                                                        spwolf 1 Reply Last reply Reply Quote 0
                                                                        • spwolf
                                                                          spwolf conexware @PA_Fan last edited by

                                                                          @PA_Fan:

                                                                          I’ve now got PA 11.01.02 installed. However, this problem carries on happening, with the error being either a stack over flow or an access violation.

                                                                          I’ve analyzed the Dr Watson dump with Win Debug, but without an inside knowledge of PA this doesn’t really help me.

                                                                          I’m happy to send a copy of the .dmp file or of the Debug outputs if this will help anyone.

                                                                          i am sure you did already, but just to make sure - did you try deleting, manually, HKLM and HKCU\Software\PowerArchiver keys, and see if that makes any difference with completly default settings (do not change anything)…

                                                                          PA_Fan 1 Reply Last reply Reply Quote 0
                                                                          • PA_Fan
                                                                            PA_Fan @spwolf last edited by

                                                                            I did try this, plus a cleanup with the Revo uninstaller as suggested elsewhere.

                                                                            I will try again.

                                                                            However, on looking at the HKEY_Local_Machine\software keys, I notice that there isn’t an entry for Powerarchiver (keys go from Policies to Program Groups, no PA in between).

                                                                            There is an HKEY_Current_User entry.

                                                                            Is this significant?

                                                                            TBGBe 1 Reply Last reply Reply Quote 0
                                                                            • TBGBe
                                                                              TBGBe @PA_Fan last edited by

                                                                              Probably not - I don’t have a PowerArchiver (or Conexware) HKLM_Local_Machine\SOFTWARE key either.

                                                                              Just HKeyUsers and HKCU.

                                                                              1 Reply Last reply Reply Quote 0
                                                                              • spwolf
                                                                                spwolf conexware last edited by

                                                                                you shouldnt have one :-)

                                                                                PA_Fan 1 Reply Last reply Reply Quote 0
                                                                                • PA_Fan
                                                                                  PA_Fan @spwolf last edited by

                                                                                  I’ve Revo uninstalled PA, checked the registry to ensure all entries are gone (they are) and reinstalled and re-registered the latest version (11.01.02).
                                                                                  Beyond that I’ve done nothing else to change it (skins, prefs etc.)

                                                                                  I’ve then opened a lot of zips one after another, deleted some files from them, added some and so forth.

                                                                                  I have NOT had the “error on exit” with PA set up as delivered.

                                                                                  What do you suggest now? I could go through each customisation option one by one to see if any changes cause a recurrence of the errors, but I’m a bit short of time right now.

                                                                                  Please advise.

                                                                                  TBGBe 1 Reply Last reply Reply Quote 0
                                                                                  • spwolf
                                                                                    spwolf conexware last edited by

                                                                                    yes - going through options will definetly show what is the cause of the issue.

                                                                                    Keep in mind that by simply deleting the reg key, you will reset all the settings, so you do not have to install/uninstall all the time.

                                                                                    thanks!

                                                                                    1 Reply Last reply Reply Quote 0
                                                                                    • TBGBe
                                                                                      TBGBe @PA_Fan last edited by

                                                                                      @PA_Fan:

                                                                                      II have NOT had the “error on exit” with PA set up as delivered.

                                                                                      What do you suggest now? I could go through each customisation option one by one to see if any changes cause a recurrence of the errors, but I’m a bit short of time right now.

                                                                                      DO you “know” which options you had changed/activated - it might be caused by a combination, so if you can identify them all, maybe others could help identify the faulting set.

                                                                                      PA_Fan 1 Reply Last reply Reply Quote 0
                                                                                      • PA_Fan
                                                                                        PA_Fan @TBGBe last edited by

                                                                                        I think I’m getting somewhere.

                                                                                        The problem originates with archive comments.

                                                                                        1. If I open an archive with comments (given that the default is not to show comments when opening the archive) and pull up the comment by clicking the bottom bar icon, I can then change this to “enabled”. When I do so, the next round of identical test zip-opening iterations causes a PA hang necessitating process kill.
                                                                                        2. If I check the “Dock archive comments” box in Miscellaneous settings, then I get the exit error which in tests so far is a stack overflow.
                                                                                          Again, unchecking this and then retracing the archive opening etc. steps allows me to exit without error.

                                                                                        Machine processes/loading and other relevant factors are as they were when this first and thereafter arose.

                                                                                        I have a detailed list thus far of all settings and actions concerning the diagnostic process.

                                                                                        PA_Fan 1 Reply Last reply Reply Quote 0
                                                                                        • PA_Fan
                                                                                          PA_Fan @PA_Fan last edited by

                                                                                          I have now made all the changes to my settings and configuration of PA to make them as they were previously.
                                                                                          However, I HAVE NOT enabled Comment Docking or Comment display on archive open (these were enabled before).

                                                                                          I have tested all archives by opening each one at random, extracting files, deleting files and so on. The error hasn’t occurred again.

                                                                                          If I change the Comments settings, I get the errors noted in my last post. Ergo, I am sure that the problem lies with the handling of comments. I’m surprised that no-one else has encountered this!

                                                                                          TBGBe 1 Reply Last reply Reply Quote 0
                                                                                          • TBGBe
                                                                                            TBGBe @PA_Fan last edited by

                                                                                            Well I don’t use comments, so wouldn’t have come across this.

                                                                                            1 Reply Last reply Reply Quote 0
                                                                                            • spwolf
                                                                                              spwolf conexware last edited by

                                                                                              thanks, checking it out

                                                                                              1 Reply Last reply Reply Quote 0
                                                                                              • spwolf
                                                                                                spwolf conexware last edited by

                                                                                                please check with updated release via web update or download page and let us know… thank you!

                                                                                                PA_Fan 1 Reply Last reply Reply Quote 0
                                                                                                • PA_Fan
                                                                                                  PA_Fan @spwolf last edited by

                                                                                                  I’ve downloaded 11.01.03 and installed it, and so far, so good - no app error on exit with the Comments options enabled.

                                                                                                  The screen refresh when leaving one zip and opening another is also greatly improved.

                                                                                                  Thanks.

                                                                                                  PA_Fan 1 Reply Last reply Reply Quote 0
                                                                                                  • PA_Fan
                                                                                                    PA_Fan @PA_Fan last edited by

                                                                                                    I’ve given everything a good testing with as many permutations as I can manage, and it looks like this error is now well and truly fixed.

                                                                                                    Good work.

                                                                                                    1 Reply Last reply Reply Quote 0
                                                                                                    • spwolf
                                                                                                      spwolf conexware last edited by

                                                                                                      goodies, thanks for the report

                                                                                                      1 Reply Last reply Reply Quote 0
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