PA2009 Pro 11.00.65 RC1/Win XP Sp3 - Program crashes



  • All versions of PA have been stable on this platform until this release and version.
    I find that often on exiting PA it gives me a Windows Application Error message and logs to the Dr Watson logger.

    Product: Windows Operating System
    ID: 1000
    Source: Application Error
    Version: 5.2
    Symbolic Name: ER_USERCRASH_LOG
    Message: Faulting application %1, version %2, faulting module %3, version %4, fault address 0x%5.
    The faulting Windows module is Kernel32.dll, at different addresses, but often 0x00480475.

    The error seems to come in pairs i.e. I start PA, error out, restart it, do some more work and then error again. Then it’s OK for a while.
    The machine has maximum useable RAM installed.

    There seems to be no common factor in PA - for example archive size.

    I have reset the Dr Watson log so that it contains only this event and can supply a copy except it’s 210K in size.


  • conexware

    Try with pre-release:
    http://www.powerarchiver.com/test/release10/powarc1100rc5.exe

    It has to be some reason it is crashing. What are you doing with it?



  • This seems to happen mostly after I have been changing an archive by deleting things from it. Most are zips, and the application error comes when I exit from PA.

    I’ll try the release you suggest and report back.

    Thanks.



  • I have updated to the latest release 11.00.76 Pro, but I’m still getting frequent application errors. These almost always happen when I exit from PA (using any one of the 3 exit methods) and the problem is reported as occurring in either the PA .exe or kernel32.dll - it’s about 50/50.

    No other app on this machine is doing this, so I don’t think it’s a generic problem that’s suddenly started happening.


  • conexware

    @PA_Fan:

    I have updated to the latest release 11.00.76 Pro, but I’m still getting frequent application errors. These almost always happen when I exit from PA (using any one of the 3 exit methods) and the problem is reported as occurring in either the PA .exe or kernel32.dll - it’s about 50/50.

    No other app on this machine is doing this, so I don’t think it’s a generic problem that’s suddenly started happening.

    you have to explain what exactly you do in PA.

    I tried deleting files inside zip and everything worked just fine. It has to be more than that.

    thanks!



  • edit



  • I

    1. open an archive
    2. add files to it (new or updates)
      or
    3. delete files from it
      (archives are all zips)

    My display refreshes, and I see either a new file(s) added/updated or the one(s) I selected for deletion no longer listed.

    All looks hunkydory, so I press the exit button (usually the toolbar icon, but I’ve tried from File/Exit and Close button). PA exits the screen, then I get the error message followed by the Win log creation message.

    I don’t seem to get this error when I’m in the midst of working, but when I exit the program in anorderly manner.

    There is no discernible pattern at the moment, but I’ll keep looking.


  • conexware

    are you opening/editing files inside archive?


  • conexware

    try not using skings, does that help?



  • I’m not doing anything with the file contents in the archive - just adding/updating files or deleting them.

    I’ll have a go without the skins i.e. I’ll set up PA for the new look, and see if that makes any difference.



  • I’ve tried PA with Classic default skins plus all the new ones (Blue, silver etc.). I’ve also tried turning “reuse windows” on and off.

    Unfortunately, none of this makes any difference.

    To recap:-

    • I can open one archive after another (all zips, different sizes, different directories) - but I don’t do anything to the contents - just open the zips.
    • I then exit PA thru’ one of the 3 methods (toolbar icon, etc.).
    • PA closes and quits the screen, and then the Windows app error messages are returned. This happens about 90% of the time.

    There don’t seem to be problems when in PA, although opening archives in rapid succession seems to cause odd behaviours SOMETIMES.

    I should also say that I have PAstarter running, so perhaps I should try without it.


  • conexware

    why dont you send us your registry key, zipped, to support at conexware.com and refference that. That might help us.

    Does this happen only with zip files? Not with 7zip for instance?

    thanks!



  • Registry key emailed separately to Support.

    I haven’t got any 7zips, but I’ll make and test some to see if it happens with them.


  • conexware

    still cant reproduce, does anyone else have similar issue?



  • Could another program be interacting with pa. is any other program / process working at the same time. can you list ll open processes and files open at the time you use pa?

    can you also uninstall and delete all powerarchiver references in the registry and then reinstall powerarchiver after a reboot and then tel us whether it has worked.



  • There are plenty of processes running at the same time. However, none of these are new i.e. they were running alongside previous PA versions without this error (which is a new event to me in any PA version anyway) occurring.

    I was digging around and I noticed that one utility showed PA 2007 and 2009 in the add/remove progs list. I removed(uninstalled) 2007, which had the effect of removing all PA including 2009.

    I then reinstalled it and re-entered my reg. codes, set it up with classic skin, and disabled re-use PA windows.

    So far, I can fiddle about with zips as much as I like, and it seems OK. Then when I exit the program, screen clears and bingo-App Error message appears.

    I have also checked all dumps, logs, hardware etc. and nothing out of the ordinary bar these crashes.


  • conexware

    7zip (non solid) please?



  • sorry, bit thick today. do you want me to try 7zips (nonsolid) or what? please advise.


  • conexware

    yes, try using 7zips (non) solid, in the same way…



  • can you try and use revo uninstall to completely uninstall powerarchiver you can download it from the internet it might be a left over registry entry causing the fault.

    then again can you disable all but essential processes/ programs open and then run powerarchiver. it might be a specific program that is cconflicting with powerarchiver. you sure you have the latest release?

    Can you make sure it is a clean install of the registry (all powerarchiver entries not in there). What programs do you have installed on your pc?

    what antivirus/spyware/ firewall do you use that could cause conflict.

    it could also be that the file is having problems exiting as it is being used by windows for some reason. can you let us know where your temp file is situated the folder where your powerarchiver uses as temp folder for opening files is. this could be part of the reason as well. Have you checked for registry errors to see if you have problems there?

    hope it gets resolved for you soon.

    It could also indicate faulty memory/ or hardware in a computer. As it is just you reporting this and noone else. I have seen this fault with only one other product ultimatezip. I have fully tested this program in xp and can not replicate your fault. Can you please list memory and hardware and what is open when the crash happens and any message about the crash so we can diagnose this fault/crash better.


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