BETA: PowerArchiver 2023 - 22.10.02

[spwolf]

but it happens when you are handling ONLY 7zips.

I am making sure you are not also opening zips at the same time.

I want to know if problem is specific to zip engine, or maybe to some GUI issue.

[PA_Fan]

SPWOLF

Just done some more testing.

1. 3 x 7z archives. Start PA, open each in turn (no actions). reiterate several times, exit - no error.
2. Same thing but with zips (some containing same files as 7zip) - open in turn, again and again, then exit. Post exit - error occurs.

Additional

There doesn’t seem to be a problem with zips if I open one, work on it and then exit PA. Things start going wrong when zips are opened consecutively (not necessarily worked on, just opened).

[PA_Fan]

The Dr Watson log gives the error as a c0000005 (access violation) error.

In the process listing, 2 PIDs are shown as Error 0xD0000022. Both of these are Comodo firewall - one the service and the other the programme.

I will try running without these to see if this does any good.

[PA_Fan]

I have tried running without Comodo services and app, plus some other things that could cause problems, but it makes no difference i.e. still on exit crashes.

Using the modern skin, if I open a first zip I get a normal screen. If I then open a 2nd zip, the second display is corrupt, with two occurrences of the “Standard” box in the toolbar. It is then possible to sometimes exit (and get crash) or perhaps abort with Task Manager and maybe then get the error. I have tried all the skins, and the problem is the same. I have screenshots of the different states but these are over the size limits even when zipped.

The error logs show access violation or stack overflow errors. I have again run all the memory tests and diagnostics but no problems.

[spwolf]

you can send us screenshots to our email address…

[TBGBe]

I have tried with zip files and can’t reproduce this.
Opening using button, using explorer filelist, using recent.
Closing or not closing zip before opening next.
Reuse windows or not active.

All OK.
I wonder if the size of the zips (number of files in filelist) is causing this - have you tried with small zips to check?
@PA_Fan:

Using the modern skin, if I open a first zip I get a normal screen. If I then open a 2nd zip, the second display is corrupt, with two occurrences of the “Standard” box in the toolbar.

Not sure what this Standard box is - do you mean the PA window title or something else?

[PA_Fan]

The zips are all different sizes from very small - 101kb- to 118,500KB.

I get this problem less if I open files from the recent list rather than opening the folder with the Open button.

After opening an archive, you have under Home the panels labelled Standard, Tools, Backup and Burner.

In the phenomenon I refer to (I have sent screenshots by email-support ticket 6971) the Tools panel becomes filled with most of the elements of the Standard panel (but in a corrupt way) i.e. the panels displayed are Standard (Corrupted), Standard (corrupted), Backup and Burner. At this point it either locks up and has to be killed (with an App Error) or sometimes the exits work and PA exits with an App error thereafter

[TBGBe]

Ok, so filelist is not a problem.
@PA_Fan:

After opening an archive, you have under Home the panels labelled Standard, Tools, Backup and Burner.

I understand what you are referring to now - the Ribbon.
However, I have that layout of the ribbon before opening an archive!
After opening it changes to Standard, Tools, File and File List.
Whereas Backup and Burner “move” under the Tools ribbon.

No other ideas, so let’s leave this with support (spwolf) now.

[PA_Fan]

I’ve now got PA 11.01.02 installed. However, this problem carries on happening, with the error being either a stack over flow or an access violation.

I’ve analyzed the Dr Watson dump with Win Debug, but without an inside knowledge of PA this doesn’t really help me.

I’m happy to send a copy of the .dmp file or of the Debug outputs if this will help anyone.

[spwolf]

@PA_Fan:

I’ve now got PA 11.01.02 installed. However, this problem carries on happening, with the error being either a stack over flow or an access violation.

I’ve analyzed the Dr Watson dump with Win Debug, but without an inside knowledge of PA this doesn’t really help me.

I’m happy to send a copy of the .dmp file or of the Debug outputs if this will help anyone.

i am sure you did already, but just to make sure - did you try deleting, manually, HKLM and HKCU\Software\PowerArchiver keys, and see if that makes any difference with completly default settings (do not change anything)…

[PA_Fan]

I did try this, plus a cleanup with the Revo uninstaller as suggested elsewhere.

I will try again.

However, on looking at the HKEY_Local_Machine\software keys, I notice that there isn’t an entry for Powerarchiver (keys go from Policies to Program Groups, no PA in between).

There is an HKEY_Current_User entry.

Is this significant?

[TBGBe]

Probably not - I don’t have a PowerArchiver (or Conexware) HKLM_Local_Machine\SOFTWARE key either.

Just HKeyUsers and HKCU.

[spwolf]

you shouldnt have one :-)

[PA_Fan]

I’ve Revo uninstalled PA, checked the registry to ensure all entries are gone (they are) and reinstalled and re-registered the latest version (11.01.02).
Beyond that I’ve done nothing else to change it (skins, prefs etc.)

I’ve then opened a lot of zips one after another, deleted some files from them, added some and so forth.

I have NOT had the “error on exit” with PA set up as delivered.

What do you suggest now? I could go through each customisation option one by one to see if any changes cause a recurrence of the errors, but I’m a bit short of time right now.

Please advise.

[spwolf]

yes - going through options will definetly show what is the cause of the issue.

Keep in mind that by simply deleting the reg key, you will reset all the settings, so you do not have to install/uninstall all the time.

thanks!

[TBGBe]

@PA_Fan:

II have NOT had the “error on exit” with PA set up as delivered.

What do you suggest now? I could go through each customisation option one by one to see if any changes cause a recurrence of the errors, but I’m a bit short of time right now.

DO you “know” which options you had changed/activated - it might be caused by a combination, so if you can identify them all, maybe others could help identify the faulting set.

[PA_Fan]

I think I’m getting somewhere.

The problem originates with archive comments.

1. If I open an archive with comments (given that the default is not to show comments when opening the archive) and pull up the comment by clicking the bottom bar icon, I can then change this to “enabled”. When I do so, the next round of identical test zip-opening iterations causes a PA hang necessitating process kill.
2. If I check the “Dock archive comments” box in Miscellaneous settings, then I get the exit error which in tests so far is a stack overflow.
   Again, unchecking this and then retracing the archive opening etc. steps allows me to exit without error.

Machine processes/loading and other relevant factors are as they were when this first and thereafter arose.

I have a detailed list thus far of all settings and actions concerning the diagnostic process.

[PA_Fan]

I have now made all the changes to my settings and configuration of PA to make them as they were previously.
However, I HAVE NOT enabled Comment Docking or Comment display on archive open (these were enabled before).

I have tested all archives by opening each one at random, extracting files, deleting files and so on. The error hasn’t occurred again.

If I change the Comments settings, I get the errors noted in my last post. Ergo, I am sure that the problem lies with the handling of comments. I’m surprised that no-one else has encountered this!

[TBGBe]

Well I don’t use comments, so wouldn’t have come across this.

[spwolf]

thanks, checking it out