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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    2009 B4: PBS Keeps Creating Empty Folders

    Tech Support
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    • MarcFou
      MarcFou last edited by

      Not a major issue but annoying to a degree. With Beta 4 (and previous releases) PA keeps creating empty folders in my documents.

      Documents\Backups
      Documents\Backups\Scripts

      I store, save, open, edit and run all my scripts from another location (D:\Computer Resources\PA Scripts) and every time I perform any PBS action, PA re-creates those folders in Documents.

      On a related note starting with 2007, on Vista, PA insists on creating empty folders in: C:\ProgramData

      C:\ProgramData\ConeXware\PowerArchiver\Skins
      C:\ProgramData\ConeXware\PowerArchiver\Plugins

      I have PA installed in C:\Programs\PowerArchiver
      And the Skins and Plugin folders are present in the program directory. This is where all my skins and plugins reside. Yet like PBS, the empty folders keep getting recreated. If I install a plugin or skin, the subfolders of the application are used. Not the empty ones that keep getting created in C:\ProgramData

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        not fixed, wrong info… not sure what we can do about it, yet.

        1 Reply Last reply Reply Quote 0
        • D
          davidsplash last edited by

          this is standard in most software of this type it creates standard folders for your backup scripts. have you ever noted that when you install windows you also get empty folders thats for the same reason. what you can do is manually delete these folders. You can not expect powerachiver to not do the same. it can not creat then uncreate folders for the different functions it needs to store baised on user choice. that is a wish not a bug

          MarcFou 1 Reply Last reply Reply Quote 0
          • MarcFou
            MarcFou @davidsplash last edited by

            If I delete the folders and open, save, edit and run my scripts from another location PA should not recreate the folders on every launch.

            Im not asking PA to store or remember my preference. Simply stop re-creating the folders that I have to keep deleting.

            When you create a script your prompted to specify a location to save it. So why then would PA need to re-create the folders on each run? If PA didnt prompt to specify a location to save the scipts then I would agree with you because where else are they going to go? But thats not the case.

            It should follow the creation of archives, sfx etc. Via preferences. Either use the ‘specifed default folder’ or use the last open/save. Scipts seem to be the only thing that dosent adhere to this and further, creates folders on every app launch?

            Maybe a clue where the problem is…
            Just as a test I renamed the following reg key.
            [HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]Personal to Personal1

            Deleted the ‘Backups\Scripts’ folders and ran PA. I created a new script and the save path defaulted to the desktop and no folders were created. With everything said, I still think its is a bug.

            spwolf 1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware @MarcFou last edited by

              @MarcFou:

              If I delete the folders and open, save, edit and run my scripts from another location PA should not recreate the folders on every launch.

              Im not asking PA to store or remember my preference. Simply stop re-creating the folders that I have to keep deleting.

              When you create a script your prompted to specify a location to save it. So why then would PA need to re-create the folders on each run? If PA didnt prompt to specify a location to save the scipts then I would agree with you because where else are they going to go? But thats not the case.

              It should follow the creation of archives, sfx etc. Via preferences. Either use the ‘specifed default folder’ or use the last open/save. Scipts seem to be the only thing that dosent adhere to this and further, creates folders on every app launch?

              Maybe a clue where the problem is…
              Just as a test I renamed the following reg key.
              [HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]Personal to Personal1

              Deleted the ‘Backups\Scripts’ folders and ran PA. I created a new script and the save path defaulted to the desktop and no folders were created. With everything said, I still think its is a bug.

              it is not that simple - yes you are prompted to save the file, but if there isnt an reccomended folder to save to, you wont be able to save there :-).

              MarcFou 1 Reply Last reply Reply Quote 0
              • MarcFou
                MarcFou @spwolf last edited by

                @spwolf:

                it is not that simple - yes you are prompted to save the file, but if there isnt an reccomended folder to save to, you wont be able to save there :-).

                But why is it necessary to keep creating these folders?

                I follow what you mean by a reccomended folder. In that case why cant the reccomended folder simply be documents? Or the last open/saved folder as per preferences? If I create a new archive, sfx etc. PA uses a reccomended folder - but it dosent create new folders.

                spwolf 1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @MarcFou last edited by

                  @MarcFou:

                  But why is it necessary to keep creating these folders?

                  I follow what you mean by a reccomended folder. In that case why cant the reccomended folder simply be documents? Or the last open/saved folder as per preferences? If I create a new archive, sfx etc. PA uses a reccomended folder - but it dosent create new folders.

                  for backups, reccomended folders are different, so it is easier for people to find and manage their backups.

                  MarcFou B 2 Replies Last reply Reply Quote 0
                  • MarcFou
                    MarcFou @spwolf last edited by

                    This post is deleted!
                    1 Reply Last reply Reply Quote 0
                    • B
                      Banquo @spwolf last edited by

                      It took me a while to track down what program kept creating these folders, but I finally discovered it was Powerarchiver. I really do not like this behavior; I don’t even use this program for backups or whatever these scripts are. I just use it to create and extract archives.

                      I really hate it when programs clutter up my Documents folder. I’m using the latest version, 11.03 but I can’t any way to disable this. I’m just going to go back to using an older version until this is stopped. Please at least give us an option to turn off this feature. :(

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        so 11.03 is still creating them even if you are not using backup? well that should not happen.

                        B 1 Reply Last reply Reply Quote 0
                        • B
                          Banquo @spwolf last edited by

                          Well it’s not doing it now. I just upgraded to 11.03 so maybe it was created by 11.02 right beforehand and I hadn’t noticed. It seems to be taken care of now though. Thanks for fixing that; it’s hard to keep the clutter out of My Documents anyway so every little bit helps. :)

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            we were not aware of it creating folders when not using backup, but we did fix something that might be related in 11.03… let us know if few days if they still not appear…

                            B 1 Reply Last reply Reply Quote 0
                            • B
                              Banquo @spwolf last edited by

                              The folders just showed up again when I launched it. I had launched it over and over when I made my last post and it didn’t create the folders, but a few hours have passed and it made them on the first launch this time. It seems to be creating them on a schedule. I deleted the folders and launched it again and this time it didn’t make them, but I suspect if I wait a while again it eventually will.

                              I don’t know if it matters that I upgraded from 11.02 instead of doing a fresh install of 11.03 but it might be worth mentioning. I’m also running Windows XP SP3.

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                so folders are still being created? and you have no pbs backup running ever?

                                It would be much easier if you could just post new post instead of editing old one, since thread does not get an bump when you edit so we didnt know that you replied…

                                We will check this out for next release!

                                B 1 Reply Last reply Reply Quote 0
                                • B
                                  Banquo @spwolf last edited by

                                  Since updating to version 11.03.04 the folders have not appeared anymore. :)

                                  1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware last edited by

                                    good, we tested it a bit and could not get it to appear… thanks!

                                    1 Reply Last reply Reply Quote 0
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