Please Notice: For fastest support from PowerArchiver team, contact us via our Support page

FTP client work fine, but not PA FTP



  • I’ve never been able to use PowerArchiver’s FTP feature. Whether I’m using an anonymous login, a password protected login, or connecting to a server I administer – my FTP clients work fine, but PowerArchiver always gives me the same error:

    ‘Check your username and password’

    Despite the fact that my username and password are correct and working fine from any FTP client I test.

    I’m currently using the latest v10 build and still running into this problem. What am I doing wrong?

    Thank you in advance!


  • conexware

    it should work fine… why dont you email us so we can test out your server… use support form above.

    thanks!



  • I’ve tested on at least six different server, all of which my FTP clients work fine.

    The most recent server that I needed to upload to, and again tested PowerArchiver with, is: ftp dot banyanprinting dot com (parsed for anti-spam), specifying “/incoming/” in the file folder config box (which requires the second slash in PA).

    This is an anonymous FTP login that also works fine from MSIE, etc.


  • conexware

    are all six anon user?



  • No, I have tried a variety of options. I mentioned this in the Original Post above:

    Whether I’m using an anonymous login, a password protected login, or connecting to a server I administer – my FTP clients work fine, but PowerArchiver always gives me the same error

    Thank you!


  • conexware

    did you enable passive connect option? It could be it. It works fine here.

    thanks



  • Yes, I’ve tested PASV as well as turned off.

    I’ve never tried it from a public IP, I’ve always been testing it on a NAT’ed IP. What gets me is I have no problem with Filezilla, FlashFXP, SmartFTP – on the exact same computer. Only PowerArchiver has an issue, and it’s with every site.

    Did you actually try to upload a file to the site I mentioned earlier, specifying the /incoming/ directory – and that worked for you?

    Does PA have a logging ability where I could see the FTP command exchanges?



  • Anything? Works fine for me in all FTP clients, either PASV or Standard. Just not in PowerArchiver. Can you verify specifically the site mentioned above (ftp dot banyanprinting dotcom copy a test file into the /incoming/directory).

    Thank you,
    Rusten


Log in to reply
 

Looks like your connection to PowerArchiver Forums was lost, please wait while we try to reconnect.