Error: incorrect password

[jblaty]

I created a complete archive of my I:*.* drive, and saved it to network storage. Now, I’m trying to extract the archive back to re-create my I: drive after a reformat. Whenever I try to extract or test the archive, I’m never getting prompted for the password that I entered during creation. As soon as I try to extract or test, I get an error popup: “Error: The password is incorrect.” I know what the correct password should be, but I can’t find a way to get the password into the extraction process.

I can’t get this archive to extract, and I need to get my drive back ASAP. Can someone please help me?

[TBGBe]

How big is the archive file?
What format is the archive and did you use standard password or PAE encryption (simply the archive filename might help here)?
e.g. if Zip -> did you neable >4GB option?
Is the archive a single file or is it split?
Do you have enough “working space” -> disk free space = at least 2*archive filesize?

Which version of PA to create the archive?
Which version of PA to now extract?

P.S. which version of windows and which format is the drive (FAT/NTFS etc) may also be helpful to know.

[jblaty]

@TBGBe:

How big is the archive file?
What format is the archive and did you use standard password or PAE encryption (simply the archive filename might help here)?
e.g. if Zip -> did you neable >4GB option?
Is the archive a single file or is it split?
Do you have enough “working space” -> disk free space = at least 2*archive filesize?

Which version of PA to create the archive?
Which version of PA to now extract?

P.S. which version of windows and which format is the drive (FAT/NTFS etc) may also be helpful to know.

1. The archive filesize is 41.3GB and I used standard password encryption (it’s a .zip file).
2. The archive is a single file. I can seem to browse the file just fine in Power Archiver.
3. 9.25.2 is the version I used for both.
4. Windows XP SP2 and it is a 200GB NTFS drive.

I did not select any specific options when creating the archive, other than password protect.

I’ve had a little more time to play with this, and offer the following additional information:
I can browse down to the file level in the archive. When I get to open a file, PowerArchiver asks for my password. I enter it, and it asks me if I want to save it in Password Manager. I choose yes, and the file opens just great.

Now, if I go into password manager tab in configuration, the archive is listed on the “Passwords NOT Saved” tab…?? If I try and extract at a folder level I get the same error message of incorrect password.

So, I can browse down to the file, and open the file with a password, but I can’t extract the entire archive.

Regards,
Joe

[TBGBe]

@jblaty:

The archive filesize is 41.3GB and I used standard password encryption (it’s a .zip file)….
I did not select any specific options when creating the archive, other than password protect.

Oh dear… if you did NOT enable the option “Make large Zip file >4GB” then the zip file is probably corrupt/unusable. This would also cause the “incorrect password” message as you can probably only access the first 4GB of the archive.

You should make a copy of the zip file (so you have a failsafe backup), then try “repair archive” but I doubt you’ll recover everything - this may only “fix” it to the 4GB limit.

Maybe someone else can suggest a way to correct/salvage the 41GB zip archive (may involve hex editing - sorry but I don’t know).

This option for large Zip should/will be default in “next version” but that doesn’t help you now - See also http://www.powerarchiver.com/forums/showthread.php?t=888

[TBGBe]

@TBGBe:

Do you have enough “working space” -> disk free space = at least 2*archive filesize?

By the way, this was referring to your working/“temp” drive (C: ? ) and not the target drive I:

[jblaty]

@TBGBe:

Oh dear… if you did NOT enable the option “Make large Zip file >4GB” then the zip file is probably corrupt/unusable. This would also cause the “incorrect password” message as you can probably only access the first 4GB of the archive.

You should make a copy of the zip file (so you have a failsafe backup), then try “repair archive” but I doubt you’ll recover everything - this may only “fix” it to the 4GB limit.

Maybe someone else can suggest a way to correct/salvage the 41GB zip archive (may involve hex editing - sorry but I don’t know).

This option for large Zip should/will be default in “next version” but that doesn’t help you now - See also http://www.powerarchiver.com/forums/showthread.php?t=888

In fact, the >4GB limit was enabled. I fortunately enabled that switch during the creation of the batch.

OK, so I have definitely identified a bug, here.

I was finally able to copy the zip file to the I: drive. Then I opened up PowerArchiver, and used the right mouse button option to Extract To… and set it to I:. It asked for the password, as I would expect, and I entered it. In about 2.5 hours, I had my zip archive restored.

So, the GUI button for Extract does not work properly with a password-encrypted archive.

Regards,
Joe

[TBGBe]

@jblaty:

In about 2.5 hours, I had my zip archive restored.

That’s a relief

@jblaty:

the GUI button for Extract does not work properly with a password-encrypted archive.

OK may have found something, a similar problem (but with different format archive) was reported here
http://www.powerarchiver.com/forums/showthread.php?t=700

So seems that more testing is required