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Error: incorrect password

  • J

    I created a complete archive of my I:*.* drive, and saved it to network storage. Now, I’m trying to extract the archive back to re-create my I: drive after a reformat. Whenever I try to extract or test the archive, I’m never getting prompted for the password that I entered during creation. As soon as I try to extract or test, I get an error popup: “Error: The password is incorrect.” I know what the correct password should be, but I can’t find a way to get the password into the extraction process.

    I can’t get this archive to extract, and I need to get my drive back ASAP. Can someone please help me?

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  • TBGBe

    How big is the archive file?
    What format is the archive and did you use standard password or PAE encryption (simply the archive filename might help here)?
    e.g. if Zip -> did you neable >4GB option?
    Is the archive a single file or is it split?
    Do you have enough “working space” -> disk free space = at least 2*archive filesize?

    Which version of PA to create the archive?
    Which version of PA to now extract?

    P.S. which version of windows and which format is the drive (FAT/NTFS etc) may also be helpful to know.

    0 J TBGBe 2 Replies
  • J

    @TBGBe:

    How big is the archive file?
    What format is the archive and did you use standard password or PAE encryption (simply the archive filename might help here)?
    e.g. if Zip -> did you neable >4GB option?
    Is the archive a single file or is it split?
    Do you have enough “working space” -> disk free space = at least 2*archive filesize?

    Which version of PA to create the archive?
    Which version of PA to now extract?

    P.S. which version of windows and which format is the drive (FAT/NTFS etc) may also be helpful to know.

    1. The archive filesize is 41.3GB and I used standard password encryption (it’s a .zip file).
    2. The archive is a single file. I can seem to browse the file just fine in Power Archiver.
    3. 9.25.2 is the version I used for both.
    4. Windows XP SP2 and it is a 200GB NTFS drive.

    I did not select any specific options when creating the archive, other than password protect.

    I’ve had a little more time to play with this, and offer the following additional information:
    I can browse down to the file level in the archive. When I get to open a file, PowerArchiver asks for my password. I enter it, and it asks me if I want to save it in Password Manager. I choose yes, and the file opens just great.

    Now, if I go into password manager tab in configuration, the archive is listed on the “Passwords NOT Saved” tab…?? If I try and extract at a folder level I get the same error message of incorrect password.

    So, I can browse down to the file, and open the file with a password, but I can’t extract the entire archive.

    Regards,
    Joe

    0 TBGBe 1 Reply
  • TBGBe

    @jblaty:

    The archive filesize is 41.3GB and I used standard password encryption (it’s a .zip file)….
    I did not select any specific options when creating the archive, other than password protect.

    Oh dear… if you did NOT enable the option “Make large Zip file >4GB” then the zip file is probably corrupt/unusable. This would also cause the “incorrect password” message as you can probably only access the first 4GB of the archive.

    You should make a copy of the zip file (so you have a failsafe backup), then try “repair archive” but I doubt you’ll recover everything - this may only “fix” it to the 4GB limit.

    Maybe someone else can suggest a way to correct/salvage the 41GB zip archive (may involve hex editing - sorry but I don’t know).

    This option for large Zip should/will be default in “next version” but that doesn’t help you now - See also http://www.powerarchiver.com/forums/showthread.php?t=888
    :(

    0 J 1 Reply
  • TBGBe

    @TBGBe:

    Do you have enough “working space” -> disk free space = at least 2*archive filesize?

    By the way, this was referring to your working/“temp” drive (C: ? ) and not the target drive I:

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  • J

    @TBGBe:

    Oh dear… if you did NOT enable the option “Make large Zip file >4GB” then the zip file is probably corrupt/unusable. This would also cause the “incorrect password” message as you can probably only access the first 4GB of the archive.

    You should make a copy of the zip file (so you have a failsafe backup), then try “repair archive” but I doubt you’ll recover everything - this may only “fix” it to the 4GB limit.

    Maybe someone else can suggest a way to correct/salvage the 41GB zip archive (may involve hex editing - sorry but I don’t know).

    This option for large Zip should/will be default in “next version” but that doesn’t help you now - See also http://www.powerarchiver.com/forums/showthread.php?t=888
    :(

    In fact, the >4GB limit was enabled. I fortunately enabled that switch during the creation of the batch.

    OK, so I have definitely identified a bug, here.

    I was finally able to copy the zip file to the I: drive. Then I opened up PowerArchiver, and used the right mouse button option to Extract To… and set it to I:. It asked for the password, as I would expect, and I entered it. In about 2.5 hours, I had my zip archive restored.

    So, the GUI button for Extract does not work properly with a password-encrypted archive.

    Regards,
    Joe

    0 TBGBe 1 Reply
  • TBGBe

    @jblaty:

    In about 2.5 hours, I had my zip archive restored.

    That’s a relief :D

    @jblaty:

    the GUI button for Extract does not work properly with a password-encrypted archive.

    OK may have found something, a similar problem (but with different format archive) was reported here
    http://www.powerarchiver.com/forums/showthread.php?t=700

    So seems that more testing is required :(

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