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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support

    Random crashes with explorer viewing style

    Tech Support
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    • Janizdreg
      Janizdreg last edited by

      PowerArchiver often crashes on my computer. Here’s how it happens:

      • I use PowerArchiver’s explorer viewing style (the crashes are somehow related to this since I don’t get any crashes when using the classic style)
      • I open an archive
      • I exit PA and it crashes upon exit

      The crashes occur randomly, roughly 33% of the times I exit PA.

      I’ve got Windows XP Home Edition SP1 and I’m using PA 9.2 if that helps.

      P.S. Apart from this annoying little bug PowerArchiver is by far the best archiver software I’ve ever used and I totally love it, so a big thank you to the devs - hope you will keep up the good work. :)

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        Hi,

        If you could somehow isolate the problem, we would have an chance of fixing it. What exactly do you do in PA? What kind of files do you open (size, type, etc), folders you browse, etc, etc. 33% is a lot, it should be quite reproducable!

        thanks,

        Janizdreg 1 Reply Last reply Reply Quote 0
        • Janizdreg
          Janizdreg @spwolf last edited by

          Okay, here’s what I’ve found out so far to be necessary to reproduce the bug:

          • PA’s viewing style is set to explorer (as mentioned earlier)
          • An archive is opened in PA through Windows explorer (if you open the archive via PA, there won’t be any crashes)
          • No files are extracted from the archive before closing PA (extracting a file and then closing PA seems to prevent the crashes)
          • The archive shouldn’t be stored on the desktop or in my documents folder - crashes don’t occur when the opened archives are stored in these

          In addition the crashes don’t depend on type or size of the archive - PA can crash handling any archive as long as the other “crash criteria” is met.

          Hopefully these instructions are enough to make the crashes reproducable. Whether or not they are, I’ll play around some more and see if I can pinpoint this thing a little more accurately.

          TBGBe 1 Reply Last reply Reply Quote 0
          • TBGBe
            TBGBe @Janizdreg last edited by

            @Janizdreg:

            [1]PA’s viewing style is set to explorer (as mentioned earlier)
            [2]An archive is opened in PA through Windows explorer (if you open the archive via PA, there won’t be any crashes)
            [3]No files are extracted from the archive before closing PA (extracting a file and then closing PA seems to prevent the crashes)
            [4]The archive shouldn’t be stored on the desktop or in my documents folder - crashes don’t occur when the opened archives are stored in these

            1. Done
            4. Two Zip files in “C:\PA_Testing”
            2a. (PA not running) Tried both with rightclick “Extract to here”
            2b. (PA not running) Tried both with rightclick "Extract to … " {FileName as Folder}
            2c. Tried both rightclick “Open with PowerArchiver” ; extract files; No error (Checked with Explorer that extracted files exist while PA not closed)

            Can you expand on your steps 2 and 3?
            What exact version of PA - Help/About shows 9.20.07 for me?

            Janizdreg 1 Reply Last reply Reply Quote 0
            • Janizdreg
              Janizdreg @TBGBe last edited by

              It seems you misunderstood my instructions (but they did suck in the first place ;)) so here’s rewritten, better instructions on how to reproduce the bug:

              1. Set PA to use explorer viewing style and close it
              2. Create a folder C:\PA_Testing\ and to it an archive patest.zip which can contain anything or be empty of files, doesn’t matter
              3. Open patest.zip using Windows explorer (double click or press enter on it, assuming PA is using default settings) so that the PA window will open up inside that specific archive
              4. Don’t do anything to the archive, especially do not extract anything from it
              5. Close PA

              There and then it should crash. If it won’t, try opening and closing PA using the archive a few times (just do the “good ol’ enter & alt+f4 dance” for a while) and it should.

              Also, the exact PA version I’m using is 9.20.07.

              TBGBe 1 Reply Last reply Reply Quote 0
              • TBGBe
                TBGBe @Janizdreg last edited by

                OK, instructions better :p

                Tried with Zip, CAB and 7z format archives.
                Open / Closed(Alt F4) PA 5 for times each format.
                Then tried closing with File/Exit.
                Then tried closing with Toolbar button.

                Then tried opening with double-click.

                Still no crash :confused:

                Only difference I can see is that I have XP Home Sp2.

                P.S. Is your PA registered? If not, as mine is, then it maybe something with the not-registered dialogue/date-check ?

                spwolf 1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @TBGBe last edited by

                  I have tried it about 30 times as well, and could not get it to happen. Let us know step by step what exactly you are doing, and with what kind of archives (format, size, number of files).

                  thanks,

                  Janizdreg 1 Reply Last reply Reply Quote 0
                  • Janizdreg
                    Janizdreg @spwolf last edited by

                    Ok, here’s exactly what I do:

                    First, I do a clean install of PA. Then I run PA once but I don’t alter any settings except set the viewing style to explorer and enter my registration information. After that I close PA.

                    Then I open Windows explorer, go to C:\ and create a folder PA_Testing, thus getting a path C:\PA_Testing. I open the folder and right click there, choose new/text file and name it patest.txt, and do nothing about it. I right click on the text file and choose Compress To “patest.zip”. I double click on the newborn patest.zip file (which is sized 118 bytes) and the PA main window opens. I click ALT + F4, PA exits and crashes at the same time. That’s it.

                    I just tested PA 6.11 and I get no crashes with that. Neither do I get them when booting to Windows 98 SE (on the same computer) and opening the patest.zip with the latest PA version. Maybe this indeed is something Windows XP SP1 specific since TBGBe was not able to reproduce the crashes in Windows XP SP2 either.

                    spwolf 1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @Janizdreg last edited by

                      @Janizdreg:

                      Ok, here’s exactly what I do:

                      First, I do a clean install of PA. Then I run PA once but I don’t alter any settings except set the viewing style to explorer and enter my registration information. After that I close PA.

                      Then I open Windows explorer, go to C:\ and create a folder PA_Testing, thus getting a path C:\PA_Testing. I open the folder and right click there, choose new/text file and name it patest.txt, and do nothing about it. I right click on the text file and choose Compress To “patest.zip”. I double click on the newborn patest.zip file (which is sized 118 bytes) and the PA main window opens. I click ALT + F4, PA exits and crashes at the same time. That’s it.

                      I just tested PA 6.11 and I get no crashes with that. Neither do I get them when booting to Windows 98 SE (on the same computer) and opening the patest.zip with the latest PA version. Maybe this indeed is something Windows XP SP1 specific since TBGBe was not able to reproduce the crashes in Windows XP SP2 either.

                      Sounds good - I will test it more, with your steps. It really has nothing to do with PA 6.xx, most PA was rewritten several times since then - or since 8.xx for that matter. Most bugs are easy to reproduce and solve, trickier ones take time but once we find an way to reproduce it, it is easy to fix. It could be anything from some obsecure code to some application tagging itself to PA on your system and then making PA crash.

                      We will try this and move from that point forward. I will let you know my results.

                      thanks,

                      spwolf 1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware @spwolf last edited by

                        It works fine on WinXP SP1 (tested). I am thinking that it might be related to some other software that attached itself to PA.exe - it has happened before.

                        Can you please download and install DLL Show (it is pretty small):
                        http://www.gregorybraun.com/DLLShow.html

                        It will show you an list of programs/dlls running under powerarc.exe, you can export the list to .txt and send it to us at supportRMV ME@conexware.com.

                        thanks,

                        Janizdreg 1 Reply Last reply Reply Quote 0
                        • Janizdreg
                          Janizdreg @spwolf last edited by

                          Done, uploaded the list to http://janizdreg.atspace.com/txt/POWERARC_Module_Dependency_List.txt

                          spwolf 1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware @Janizdreg last edited by

                            @Janizdreg:

                            Done, uploaded the list to http://janizdreg.atspace.com/txt/POWERARC_Module_Dependency_List.txt

                            You run an tight ship there mister :-). I will be downloading that Sygate firewall to check if it somehow has something to do with it…

                            thanks,

                            1 Reply Last reply Reply Quote 0
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