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    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support

    Lots of Bugs

    Tech Support
    feature request archiving stuck queue save profiles set deflt prof
    2
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    • G
      godlydevils last edited by

      Hi,

      Currently on the 2021 20.00.55, updated, and licensed.

      I have been facing this issue since 2019 version.

      1. Queues don’t actually do anything
        That I run powerarchiver starter as admin, or without admin.

      Then I queue some files, and most of the files take forever, to go from 1% to 2%

      and let’s say if the 5th of total 10 files are stuck that should mean the other 4 should be completed, but no, the directories are just like that.

      Using Queue feature makes the Powerarchiver to process and compress files, but the PA archives do no appear, neither the disk’s total used space changes.

      However if I manually compress files without queuing, no matter if I run multiple compression or one by one, there’s always success.

      1. sometimes compression is stuck at certain percentage for a 50 or 200 MB file, forever.

      2. I want to speed up multiple compression, I find the batch compression feature useless, as I cannot configure any custom parameters or advanced option under PA archive format
        So, Let me save parameters(Advanced Option) of Profiles
        i) Either I should be able to customize PA Default profile, so I don’t have to select files and manually select profile, but not even single parameter can be saved
        ii) Or I should be able to create a new profile and be able to set that as default.
        It’s end of 2020 and I have been trying to reach Powerarchiver team to add this, but no one wants to listen or do anything.

      3. Refer case PA-FCW-TLNFM-096

      I still cannot save parameters under advanced options like DDL/EXE filter to delta, or PNG PDF Filter, or set zlib to 9 or dictionary size or experimental stuff.

      Soo many Revisions and versions released but I still cannot have a profile saved with whatever I want, be it existing or new profile.

      Don’t you guys at Powerarchiver labs get frustrated everytime you have to configure these parameters manually?

      When I stop an ongoing compression process, that is stuck or let’s say it’s not stuck but I click on cancel and then on No, it still continues compression for no reason.
      Just cancel it

      1. If I start compression and pause, the progress bar shortly(progresses) reaches to completion, but no compression is done, and then archive is stuck forever

      For all my claims above I have sent ticket today with screenshots from my registered email.

      1. if you can:
        Batch archive is good idea, but if I have multiple directories inside directories, then I want first child directory to have all of it’s subdirectory compressed to that same first child directory
        Example
        I have a folder in D:\pics
        that folder has following folder
        Cats
        Dogs
        Fishes

      Each of the above folder has sub folder:
      Black
      White
      Fluffy
      Colorful

      I want those sub folders(black, white, colorful, fluffy) not to be compressed individually, but the cats, dogs and fishes folders to be compressed individually

      1 Reply Last reply Reply Quote 0
      • M
        Mili conexware last edited by

        Hi @godlydevils
        Taking a look at these and will reply back with results

        Thanks!

        1 Reply Last reply Reply Quote 0
        • M
          Mili conexware last edited by

          hi @godlydevils
          We have done some tests and have sent a reply to your support ticket. There are some further questions there regarding testing scenarios.

          Also, if anyone else notices issues with compression when using queue, please let us know. b

          1 Reply Last reply Reply Quote 0
          • G
            godlydevils last edited by

            I made response to your reply, it’s currently pending with you.

            Post that I learned that Stable version of 2021 is released.

            I completely wiped my Internal SSD, Installed a New and better version of Win 10 OS.

            and did fresh install of PA Toolbox 2021

            Still face the same issues:

            1. If I queue 10 folders with 4-5 files each of 800mb+, running PowerArc Queue as Admin, and creating queue from PowerArchiver itself while being run as Admin, 3-4 folders will not have any .pa file, and the queue entries from show queue when right clicking the icon at notif. bar will have certain entries disappear as the entries are processed.

            However, when I manually do compression, it works, only queue has problem.

            1. CAN I PLEASE CHANGE THE DEFAULT PROFILE FOR COMPRESSION?
              I don’t have to use your PA Default profile ever in my requirements.
              it does not have better and appropriate parameters set.
              I cannot modify this profile.
              I cannot set any other profile as Default.

            Why are you forcing me? I have to go through a lot of click only because since 2019 you have not been able to resolve any of my issues

            1. AGAIN, WHEN USING THE .PA FORMAT, UNDER ADVANCED OPTIONS TAB, I CANNOT SAVE PARAMETERS IN FILTER SECTION.

            How long does it takes for you to fix this. How many times do I have to raise this concern?

            Are your software devs working?

            1 Reply Last reply Reply Quote 0
            • M
              Mili conexware last edited by

              Hi @godlydevils
              Tested the queue issue on another test machine and it seems like i was able to reproduce it
              out of nine 1gb folders, 7 compressed and 2 didn’t, which seems like the same bug.
              It has been screen recorded and logged in for fixing.

              The issue with the Advanced Option settings not being saved is also logged in and pending fixing. It has been bumped and we will look to fix it in the upcoming update.

              Additionaly, an improvement to add the ability to pre-configure the Advanced options for the .PA format in the configuration>compression profiles menu is also logged in.

              You can expect the queue files disappearing to be fixed in the next update, as well as the advanced options not being saved.

              Thanks!

              G 1 Reply Last reply Reply Quote 0
              • G
                godlydevils @Mili last edited by

                @mili
                Hi

                It’s going to be an year, and still I have to follow up on this, when would this be fixed?

                M 1 Reply Last reply Reply Quote 0
                • M
                  Mili conexware @godlydevils last edited by

                  Hey @godlydevils

                  We have the issue with que setup as a priority fix for PA 2022 and we’re starting work on it soon.
                  We’ll post test versions here to check out and give us feedback on the fix.

                  thanks for your help!

                  1 Reply Last reply Reply Quote 0
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