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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Missing Explorer Shell entries PA 2021 20.00.56

    Tech Support
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    • PA_Fan
      PA_Fan last edited by

      W10 Pro 1909 64 bit

      I admit I don’t often need to use the facility, but today I went to the right-click context in Windows Explorer, and found that none of the usual PA shell options, as set up and defined in Configuration>Shell (screenshot) were to be seen.

      Looking at Sysinternals Autoruns, I notice that a couple of the PA shell context entries show a couple of DLLs PASHLEXT and PASHLEXT64 as missing (File Not found) - see screenshot. The highlighted error shows up for every occurrence of these files in the HKLM\Software\ shell keys.

      Looking in Program Files \PowerArchiver, the files listed above are not present, but there are some similarly named (see screenshot). The files present are not very recently dated, but I feel that I have used the PA shell feature since their March 2020 dates. However, I cannot be sure of that.

      Any advice welcome.

      pa shell config.jpg pa progfiles.jpg missing shells.jpg

      1 Reply Last reply Reply Quote 0
      • M
        Mili conexware last edited by

        I’ve checked with 2021 and have set up the shell extensions in Config the same way you have, and they appeared fine when I right clicked a file.
        How do they appear for you when you right click a file, with this setup?

        Thanks!

        PA_Fan 2 Replies Last reply Reply Quote 0
        • PA_Fan
          PA_Fan @Mili last edited by

          @Mili They don’t appear at all I.e. there is no PA entry offered.

          1 Reply Last reply Reply Quote 0
          • PA_Fan
            PA_Fan @Mili last edited by

            @Mili I’ve had another look through this, and note the following:-

            • there are no right-click Explorer shell options offered for any file types, and this includes PA archive files .pa and .zipx - see screenshots

            • I’ve looked at the file associations for PA in Windows settings, and they look OK.

            • when, after opening several archives in PA, exiting and then starting PA again, there are no recent files listed in the “Open” dropdown - see screenshot

            When I updated from 20.00.55 to .56, the update process via PA crashed on every attempt. I thought this might be due to Bitdefender blocking it, but this is not so. In the end, I downloaded .56 from the website and installed it from there and, it seems to me, most if not all these problems have ensued since that update.

            I am not sure what else may be problematic, but so far, on this system and .56, they are:-

            • missing icons on the Backup file screen (as reported in another thread here)
            • missing shell entries
            • missing recent file entries on archive “Open” button
              noshell2-3-10.jpg no-recents-3-10.jpg no shell 3-10.jpg
            PA_Fan 1 Reply Last reply Reply Quote 0
            • PA_Fan
              PA_Fan @PA_Fan last edited by

              I’m making some progress with this.

              I have re-downloaded .56 from the website and reinstalled it over the top of the existing .56.

              I now have PA appearing as an Explorer right-click set of options, Autoruns and the Nirsoft applications now no longer show missing .dlls, and the previously-missing files PASHLEXT.DLL and PASHLEXT64.DLL from Program Files\PowerArchiver are now back there, with a date of 20-9-2020.

              The conclusion therefore is that the first installation of .56 by downloaded .exe rather than through the PA built-in Patchbeam service was corrupt.

              Although I’m not absolutely sure that the shell choices are working exactly as they should, and I wonder why the Configuration>Shell Extensions right hand “To” pane self-populates with an unremovable “PowerArchiver 2019” entry (this appears in my first Configuration screenshot above), they seem to have at least returned.

              I am therefore left with two (so far) unresolved problems, which are:-

              • non-appearing toolbar icons in the Backup Files and Folder screen (other thread)
              • no recent archive files showing in the Open dropdown.

              Not sure why I’m finding these as an end-user when previously I was finding bugs as a Tester, but never mind.

              One last question. In the case where any application reinstall appears to be a solution to a problem, my normal instinct is to completely uninstall, notwithstanding the chore of setting up preferences and re-registering purchased software all over again. However, I have on this occasion reinstalled “over the top”, mainly because I don’t want any problems with re-registering and so forth. What in these circumstances do PA think the best route?

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                @PA_Fan This feels as if your AV has removed the file for testing and then later whitelisted it. What AV are you using?

                Same installer is in both Patchbeam and website, as long as it is same version.

                PA_Fan 1 Reply Last reply Reply Quote 0
                • PA_Fan
                  PA_Fan @spwolf last edited by

                  @spwolf It’s Bitdefender, and it did indeed interrupt a previous update, at which point I whitelisted PA, and all was well.

                  I don’t think it was the AV, and I’m still puzzled as to why the PASHLEXT/64 DLLs were absent in the program folder (and reported as missing in all the Shell utilities from Nirsoft and Sysinternals) when the program was first installed, but reappeared when I re-ran the instal and the Shell entries were then available. I’ve been through the Bitdefender logs and Quarantine, and those files are not mentioned or there, and the only explanation seems to be that the first install failed to complete 100% for some reason, but not the AV.

                  I have found the reason for the missing Recent files in the Open dropdown is that Private Mode was enabled under Options (toolbar). I don’t think I set it so, but reversing it fixes that particular thing.

                  I’m left (I think) with the missing icons in the Backup section. Here, I’ve tried several more permutations of icons and skins, but I still have square, blank icon boxes. Not a big problem, as the titles appear on hover, and more a cosmetic thing, but it would be good to see the icons as well.

                  1 Reply Last reply Reply Quote 0
                  • M
                    Mili conexware last edited by

                    Hi @PA_Fan

                    We have the missing icons issue logged in and the devs will take a look to fix that. We will respond with further questions if needed.

                    Also, the Ribbon interface open button will not show an MRU menu at the moment. We have that logged in for implementation as well.

                    Thanks for all the information!

                    PA_Fan 1 Reply Last reply Reply Quote 0
                    • PA_Fan
                      PA_Fan @Mili last edited by

                      @Mili Thanks for the update, and you’re welcome.

                      I’ll wait to hear about the icons which, as I mentioned, I seem to recall having been a minor glitch in the past, but otherwise .56 is excellent.

                      1 Reply Last reply Reply Quote 0
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