• Categories
    • Recent
    • Tags
    • Popular
    • Search
    • Register
    • Login
    PA 21.00.18 Action / Test behaves oddly for me on .PA files
    Brian GregoryB

    PA 21.00.18 running on Windows 7 64 bit.
    I made a big .PA file and thought I’d check it was made correctly with Menu / Actions / Test.
    Discovered:
    a) PA always issues a UAC prompt to do this!
    b) PA always says there are many errors in PA files.

    Tech Support
    Convert archive is incorrect for some WinRAR 5 archives
    W

    WinRAR 5 has a rather useful option in some cases, which is to be able to create an archive by replacing identical files with a reference to the first occurrence (hardlink) within the archive.
    In case you choose to convert the file with PowerArchiver to another format, however, the resulting archive does not have all the files. It does not consider those that were present as hardlinks.
    If you do a normal extraction of the RAR archive instead, even with PowerArchivier, all the files are extracted correctly.

    Tech Support
    Some bugs on Advanced options
    W

    When adding to a file archive, and selecting for example PA format, strong optimization method, extreme compression. In the Advanced Options section you change to Automatic, EXE Filter and PDF filter . You return to the main section and save the Profile. When you then reload the profile you do not have the Automatic options of EXE Filter and PDF saved there.
    I noticed that instead if you change other options they are saved correctly (except for the Filter box values).

    Also among the various changes to the advanced options you click the “Calculate RAM usage” button the value seems to be added to the previous one. You can see it for example just by clicking the button twice in a row, the value changes. Edit: actually after many attempts now it seems to write a stable value (it does not change with each click). Maybe a synchronization problem in the calculation?

    Used PowerArchivier 2023 but there is the same behavior with the 2022

    Tech Support

    Unsolved PA 19.00.57 crashes Firefox 69.0.1 in module pashlext64.dll | UserCallWinProcCheckWow

    Tech Support
    4
    19
    3080
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • 2
      2Flo
      last edited by 2Flo

      Hi.

      While using Firefox it was sometimes crashing without error.

      Today it happened again and i decided to look at an error log produced by Mozilla Firefox. I also sent the report to them.

      The crash in Firefox seems to be related to PowerArchiver 19.00.57 in module module pashlext64.dll | UserCallWinProcCheckWow

      Please see Firefox report below:

      https://crash-stats.mozilla.org/report/index/e931f51c-0d3e-4d99-8ec7-ecb440190925

      Hopefully this could help you pinpoint the issue.

      Thanks a lot! 🙂

      1 Reply Last reply Reply Quote 0
      • RJWaringR
        RJWaring
        last edited by

        Hi, can you confirm if you have seen any more instances of this? and if so what you were doing when it occured?

        1 Reply Last reply Reply Quote 0
        • M
          Mili conexware
          last edited by

          nice to see you @RJWaring :)
          Yes, what @RJWaring mentioned, was this a one-time error or a constant error?
          To help us reproduce it, is there a specific operation you were doing which created the error.

          I use Firefox as my browser of choice, with PowerArchiver installed and have not run into it, but we would gladly like to reproduce it.

          Thanks!

          1 Reply Last reply Reply Quote 1
          • 2
            2Flo
            last edited by RJWaring

            am very sorry but I could not find a predictable pattern up to now.
            I know it happens sometimes and not just one time for now.
            As soon as it happens again I will try to grab more contextual information and try to send you the info.

            It generally happens when I try to access the context menu (since then is when the DLL is loaded in memory I guess), but for more than this I will need to dig up.

            Thanks for your input

            1 Reply Last reply Reply Quote 0
            • 2
              2Flo
              last edited by RJWaring

              I will also wait for Mozilla team to answer, maybe this bug is related to their browser.
              The error report in the link was generated by Mozilla.

              If you have a debug mode for PowerArchiver I will try to enable it and as soon as the problem appears again I can send you the details.

              The only pattern I have noticed is that the error appears after some time while Firefox is running and multiple tabs have been opened and closed.

              1 Reply Last reply Reply Quote 0
              • 2
                2Flo
                last edited by

                This post is deleted!
                1 Reply Last reply Reply Quote 0
                • RJWaringR
                  RJWaring
                  last edited by

                  Hi 2Flo,

                  Can i ask what Operating System you are using? and the build?

                  You have given a reasonable amount to go off, let me break it down and provide you with some feedback/advice.

                  1. Latest Firefox Release
                  2. Crash occurred when you had multiple tab’s open
                  3. impacted a 64bit Dll (Which is a shell extension handler)
                  4. The issue doesn’t occur all the time.

                  Answer
                  You have more than likely suffered the well known “Memory Leakage” issue in Firefox. However, this error is not limited to just Firefox it has been known to occur in IE 11 as well.

                  I have included a link from Firefox that discusses this topic and how to diagnose and fix it in detail so hopefully that may be helpful.

                  Lastly, its worth considering that it could also be caused by background handlers such as a Anti-Virus that hasn’t processed it quick enough and thus caused a lock to occur , meaning any other application trying to read to it times out and hangs.

                  To exclude the anti-virus, try adding the DLL or the whole PowerArchiver folder as “Safe” and don’t do active scanning for anything in that folder. - Before you do that, just run a in-depth detailed scan of it 1st to exclude any chance of their actually being a virus etc.

                  Firefox Memory Issue
                  https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources

                  It’s also worth checking your Operating System is up to date (sounds daft but it can help with shell extensions and DLLs using windows shell)

                  Kind Regards,
                  RJWaring

                  2 1 Reply Last reply Reply Quote 1
                  • 2
                    2Flo @RJWaring
                    last edited by

                    Hi.

                    I am using Windows 10 build 18362.387 x64

                    RJWaringR 1 Reply Last reply Reply Quote 0
                    • RJWaringR
                      RJWaring @2Flo
                      last edited by

                      Thanks we will be keen to hear from you once you have rebuilt your vm.

                      1 Reply Last reply Reply Quote 0
                      • 2
                        2Flo
                        last edited by

                        Hi.

                        As an update, I see that this module is related to the crash of explorer.exe as well.

                        Usually happens when I try to use the right click on an item or the “Open Location” feature from Firefox.

                        This report is all I got at the moment:

                        887b6483-7d05-4e2d-a139-2be32115201c-image.png

                        M 1 Reply Last reply Reply Quote 0
                        • 2
                          2Flo
                          last edited by

                          As I am not sure exactly how I can collect logs and from where, if you can describe the steps for data collection that can help me, it would be very much appreciated (if you need any data to analyze of course).

                          1 Reply Last reply Reply Quote 0
                          • 2
                            2Flo
                            last edited by

                            Also, until further notice I will disable PowerArchiver Shell extensions for now.

                            I would like to help, so if you could provide me with some info, test cases or anything, I can re-enable them to test it only and send you the results.

                            Otherwise I will keep them disabled to try and prevent explorer.exe from crashing so often.

                            1 Reply Last reply Reply Quote 1
                            • M
                              Mili conexware @2Flo
                              last edited by

                              @2Flo said in PA 19.00.57 crashes Firefox 69.0.1 in module pashlext64.dll | UserCallWinProcCheckWow:

                              Usually happens when I try to use the right click on an item or the “Open Location” feature from Firefox.

                              Would like to be able to reproduce this. Where is this option located? I’ve looked but could not find it. Is it part of an extension?
                              Let us know a few steps that will help us reproduce and we’ll give it a try. Thanks!

                              1 Reply Last reply Reply Quote 0
                              • 2
                                2Flo
                                last edited by 2Flo

                                Hi.

                                You could try the folder icon inside the Libraries / Downloads window:

                                The Download arrow icon will appear on the upper right once a file has started to download.

                                alt text

                                alt text

                                1 Reply Last reply Reply Quote 0
                                • 2
                                  2Flo
                                  last edited by

                                  Regarding right-clicking, this second scenario can be tested inside Explorer with any file you choose, provided that PowerArchiver shell extension is activated on the system.

                                  Again, sorry for the inconvenience, but i haven’t got too many details that can help me pinpoint the cause of this issue. It appears to happen randomly.

                                  1 Reply Last reply Reply Quote 0
                                  • 2
                                    2Flo
                                    last edited by

                                    If there is any way I could export the error reports somehow in a form of log…

                                    Do you know if it’s possible? hopefully you can find some information in there.

                                    p3.png

                                    p4.png

                                    spwolfS 1 Reply Last reply Reply Quote 0
                                    • spwolfS
                                      spwolf conexware @2Flo
                                      last edited by

                                      @2Flo unfortunately that does not help.

                                      BUT

                                      we will have a new version of dll soon, so you can check with that specifically.

                                      spwolfS 1 Reply Last reply Reply Quote 1
                                      • spwolfS
                                        spwolf conexware @spwolf
                                        last edited by

                                        @spwolf said in PA 19.00.57 crashes Firefox 69.0.1 in module pashlext64.dll | UserCallWinProcCheckWow:

                                        @2Flo unfortunately that does not help.

                                        BUT

                                        we will have a new version of dll soon, so you can check with that specifically.

                                        @2Flo we have sent you a test build via direct message in the forums. Thank you!

                                        1 Reply Last reply Reply Quote 0
                                        • M
                                          Mili conexware
                                          last edited by

                                          This post is deleted!
                                          1 Reply Last reply Reply Quote 0
                                          • First post
                                            Last post