BETA: PowerArchiver 2023 - 22.10.02

[Mili]

After further testing, we have been able to reproduce the explorer crash even when PA shell is disabled in shellex as well as the two reg paths deleted.

Initial tests did not reproduce the crash when PA shell was disabled but further testing today, while recording it on video, reproduced the crash when PA shell was disabled also.
The crash does not mention PA Shell or BEX64.
Are you still getting a PA Shell/BEX64 error when explorer crashes?

Regardless, we are still logging this issue in for the dev team to check out

[f16akias]

With PA uninstalled plus those 2 leftover registry entries manually deleted I got no BEX64 error, explorer crash for over a week doing exactly the same actions.
With it installed I got 7 BEX64 errors (no other crash) like the one below in 5 hours (after each bex64 I rebooted my pc)

@f16akias said in PowerArchiver shell extensions possibly crashing windows explorer.exe:

Unfortunately I received again a BEX64 error with PA 20.00.58, just by cutting a folder, pasting it at desktop, then creating an empty folder at the initial origin and renaming with original name.

Using Greek Windows 10 (English Translation)

Περιγραφή (Description)
Διαδρομή ελαττωματικής εφαρμογής (Faulting Application Path):	C:\Windows\explorer.exe

Υπογραφή προβλήματος
Όνομα συμβάντος προβλήματος (Problem Event Name):	BEX64
Όνομα εφαρμογής (Application Name):	Explorer.EXE
Έκδοση εφαρμογής (Application Version):	10.0.19041.610
Χρονική σήμανση εφαρμογής (Application Timestamp):	ab30c679
Όνομα ελαττωματικής λειτουργικής μονάδας (Fault Module Name):	StackHash_4fe4
Έκδοση ελαττωματικής λειτουργικής μονάδας:	0.0.0.0
Χρονική σήμανση ελαττωματικής λειτουργικής μονάδας:	00000000
Μετατόπιση εξαίρεσης (Exception Offset):	PCH_E5_FROM_ntdll+0x000000000009C8F4
Κωδικός εξαίρεσης (Exception Code):	c0000005
Δεδομένα εξαίρεσης (Exception Data):	0000000000000008
Έκδοση λειτουργικού συστήματος (OS Version):	10.0.19041.2.0.0.768.101
Αναγνωριστικό τοπικών ρυθμίσεων (Locale ID):	1032
Πρόσθετες πληροφορίες 1:	4fe4
Πρόσθετες πληροφορίες 2:	4fe48443420d2e8d4afe531d780de425
Πρόσθετες πληροφορίες 3:	c3ef
Πρόσθετες πληροφορίες 4:	c3eff943408f9e455a715ed80d35b4ab

Περισσότερες πληροφορίες σχετικά με το πρόβλημα
Αναγνωριστικό κάδου:	dace8c8bdbc6cc651b643f81476063fc (1973772361175950332)

Again my notices:

1. I have disabled the Windows explorer preview option (the one that has a preview option on the right side of the window)
2. It does not matter if I select from PA options to enable-disable the shell extensions. BEX64 will continue. If I manually disable ALL PA extensions via ShellExView (right click all PA context entries plus those 2 mentioned above, disable) then I get no BEX64.
3. My only other entries in the context menu are Nero, Notepad++ and Avast.
4. Firstly I tried with all non Microsoft entries disabled. Then enabling 1 at a time.
5. I spent a lot of time testing this, now I am enabling some PA entries and spend more time before I conclude if crash occurs-will occur or not, before I return here and write something.
6. Funny thing is that PowerArchiver as an app works perfectly. The cause are the loaded dlls messing with explorer.exe

Please keep testing and debugging as this error is not so informative but seems that something cause those dlls to crash explorer.
One though and only guessing, nothing else is if something in those dlls looks for files-paths and when I cut them or create a folder that existed messes up things. Just a user experience thought…

[Mili]

Thanks @f16akias
Added this latest information to the logged in bug report, let’s try it with the next update, coming up soon

[f16akias]

Do we have any progress on that?

[davidsplash]

@u1zy3o2ih5ebk2f not to beat around the bus do you have specs of your computer like hardware chips and motherboard and bios. Then detailed list of programs on your computer and drivers.

use this program and send powerarchiver the files its generates and this should help them better

http://www.parmavex.co.uk/winaudit.html

[f16akias]

@davidsplash as you imagine this user might has deleted his account.
Moreover I personally assisted one of PA’s programmer by testing and providing feedback. My support lasted 36 days and ended (with successful tracking of the bug from their side) at 6th December 2020.
I still wait and have NO feedback from them…

[davidsplash]

@f16akias The problem is they found the bug but do not know why it is doing it on your system and not others. That’s why I suggested using Winaudit program to give them what’s on your system, so they can see why you have. Finding bugs is one thing fixing them is another. I don’t have that crash and i’m on windows 10 but I have a HP computer. I know they have found the error but thats a start knowing what caused it is another.

[f16akias]

@davidsplash
Ok of course to give more information again.

1. Just to make it clear, @U1zy3o2ih5ebk2F is someone else and you replied to him (last post from that user years ago. Most probably deleted account due to frustration…).
2. I 'll help again by providing what’s required. I just don’t get why I got NO feedback from them since December and why they don’t ask for help since they need it as you mentioned. I don’t charge for it neither I asked for a free license.

Will send required info later. Btw I am on HP Windows10. Seen it also on Asus win10 and my company desktops when they had it installed

[spwolf]

@f16akias said in PowerArchiver shell extensions possibly crashing windows explorer.exe:

@davidsplash
Ok of course to give more information again.

1. Just to make it clear, @U1zy3o2ih5ebk2F is someone else and you replied to him (last post from that user years ago. Most probably deleted account due to frustration…).
2. I 'll help again by providing what’s required. I just don’t get why I got NO feedback from them since December and why they don’t ask for help since they need it as you mentioned. I don’t charge for it neither I asked for a free license.

Will send required info later. Btw I am on HP Windows10. Seen it also on Asus win10 and my company desktops when they had it installed

Hello @f16akias,

we closed several bugs regarding shell extensions in December. Did you have a chance to test it with latest build?

[f16akias]

@spwolf Well I can confirm that I have never again encountered any Bex64 errors while using 20.00.73 and now 20.10.02 versions. No bex in logs nor explorer.exe restart-refresh.

@spwolf , @Mili , @ivan and the rest team thanks for solving this one, powerarchiver is again the best utility

[spwolf]

@f16akias said in PowerArchiver shell extensions possibly crashing windows explorer.exe:

@spwolf Well I can confirm that I have never again encountered any Bex64 errors while using 20.00.73 and now 20.10.02 versions. No bex in logs nor explorer.exe restart-refresh.

@spwolf , @Mili , @ivan and the rest team thanks for solving this one, powerarchiver is again the best utility

Thank you so much for your great bug report and all the version checks!