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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support

    UNSOLVED Archives .pa or Backupscripts .pa conflicts with open Office files

    Tech Support
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    • pirrbe
      pirrbe Alpha Testers last edited by pirrbe

      If you archive or backup your MS Office files in .pa compression, be sure that they are not in ‘open’ status. PA will kill the contents, and results ZERO archives/backups !
      (also for Softmaker Office 2018 files - MS office clone)

      - Test of an Archive with an ‘open’ PDF files in .PA : no problems

      0_1519296390695_6f44e76c-081f-4e03-a199-8891311ffe34-image.png

      0_1519296410373_3cf3716a-5999-44cf-b69f-fe54dcc8acc5-image.png

      Test of an Archive ‘open MS Office file’ in .PA : killed contents = zero file archive

      0_1519296607159_50618211-47a0-4528-8524-1a8994bf133d-image.png
      0_1519296627025_53e72b34-8b34-4a99-833d-fe6c5d077f93-image.png

      Test of a Backup with an ‘open MS Office file’ in .pa : killed contents=zero file
      0_1519296819326_5e8499c8-5b40-4ce1-9181-f722791fa517-image.png
      (disaster if in this situation you activate the 'delete original…)
      0_1519296903767_a49c9a3c-ed3e-41ef-8843-b48a1a8d2105-image.png
      0_1519296943692_7fc2d5f2-7122-43cf-9ad3-2184d8f13aed-image.png

      With ‘open’ MS Office files in .ZIP compression : NO PROBLEMS
      With ‘open’ PDF files in .PA compression : NO PROBLEMS

      With ‘open’ MS Office files (excel/word) in .PA compression : ZERO contents… and potential risk of lost file contents

      So why .zips do allways the job even with ‘open’ office files and .pa conflicts and kills your files ?

      spwolf 1 Reply Last reply Reply Quote 1
      • spwolf
        spwolf conexware @pirrbe last edited by

        @pirrbe you mean it does not compress files in use - it does not “kill the contents” which would probably mean it rewrites original files? It should show an error at least, we will check it out.

        pirrbe 1 Reply Last reply Reply Quote 0
        • pirrbe
          pirrbe Alpha Testers @spwolf last edited by

          @spwolf It is a potential killer if you active also ‘delete original file’ after backup… Or after the ‘no error’ report you delete your original file…
          Or your have a ‘crash’ on your data partition and want to use your Power Archives …??? So there it is a potential killer :-).
          Maybe ‘killer’ is a too strong word to express ‘data lost’.

          spwolf 1 Reply Last reply Reply Quote 1
          • spwolf
            spwolf conexware @pirrbe last edited by

            @pirrbe said in Archives .pa or Backupscripts .pa conflicts with open Office files:

            @spwolf It is a potential killer if you active also ‘delete original file’ after backup… Or after the ‘no error’ report you delete your original file…
            Or your have a ‘crash’ on your data partition and want to use your Power Archives …??? So there it is a potential killer :-).
            Maybe ‘killer’ is a too strong word to express ‘data lost’.

            it is “does not compress files in use” (depending on program opened in)… yes of course there should be an error. We will check it out.

            How does it work in 7z for you?

            1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware last edited by

              @pirrbe can you send us some docx that you can reproduce it with and what version of Office are you using? Thanks!

              pirrbe 1 Reply Last reply Reply Quote 0
              • pirrbe
                pirrbe Alpha Testers @spwolf last edited by

                @spwolf ok, np. Testing now 7z but all my original docx are gone :-). Np, will recreate them.

                spwolf 1 Reply Last reply Reply Quote 1
                • spwolf
                  spwolf conexware @pirrbe last edited by

                  @pirrbe said in Archives .pa or Backupscripts .pa conflicts with open Office files:

                  @spwolf ok, np. Testing now 7z but all my original docx are gone :-). Np, will recreate them.

                  what version of office are you using? There might be a difference between versions.

                  pirrbe 1 Reply Last reply Reply Quote 0
                  • pirrbe
                    pirrbe Alpha Testers @spwolf last edited by

                    @spwolf MS office 2016 or AS (softmaker) Office 2018

                    pirrbe 1 Reply Last reply Reply Quote 1
                    • pirrbe
                      pirrbe Alpha Testers @pirrbe last edited by

                      @pirrbe 7z acts as .pa : zero archive/backup with an open Office file

                      spwolf 1 Reply Last reply Reply Quote 1
                      • spwolf
                        spwolf conexware @pirrbe last edited by

                        @pirrbe said in Archives .pa or Backupscripts .pa conflicts with open Office files:

                        @pirrbe 7z acts as .pa : zero archive/backup with an open Office file

                        Is this the same for both backup and shell compress to. pa or just backup?

                        Merci!

                        pirrbe 1 Reply Last reply Reply Quote 0
                        • pirrbe
                          pirrbe Alpha Testers @spwolf last edited by

                          @spwolf it is for ‘Archive’ and also when using ‘Backup’ Script .pbs through PA dashboard

                          spwolf 1 Reply Last reply Reply Quote 1
                          • spwolf
                            spwolf conexware @pirrbe last edited by spwolf

                            @pirrbe said in Archives .pa or Backupscripts .pa conflicts with open Office files:

                            @spwolf it is for ‘Archive’ and also when using ‘Backup’ Script .pbs through PA dashboard

                            thanks for the sending all the extra info via support system, we will be checking this out soon!

                            1 Reply Last reply Reply Quote 0
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