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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    UNSOLVED PA 2018v32 "BURNER" - save dvd to iso app doesn't detect CD writer...

    Tech Support
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    • pirrbe
      pirrbe Alpha Testers last edited by

      I tried to create an ISO to use it in PA VD, but v32 doesn’t detect my CD writer in this “BURNER” app. PA detects the CD writer in CD/DVD/BD tools (see screensnap) but not in the Save DV to ISO…

      0_1518730501886_f63b8f95-6d4c-474e-af05-dbb9f51d596c-image.png

      ??? empty driver
      0_1518730521930_32065a8c-1ad5-4847-820a-421d87084e06-image.png

      Can you confirm this problem, thx

      spwolf 1 Reply Last reply Reply Quote 1
      • C
        ckit Alpha Testers last edited by

        I can confirm with my external Pioneer Blu-ray burner!

        BTW why are ALL the Burner windows so dam big?

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware @pirrbe last edited by

          @pirrbe said in PA 2018v32 "BURNER" - save dvd to iso app doesn't detect CD writer...:

          I tried to create an ISO to use it in PA VD, but v32 doesn’t detect my CD writer in this “BURNER” app. PA detects the CD writer in CD/DVD/BD tools (see screensnap) but not in the Save DV to ISO…

          0_1518730501886_f63b8f95-6d4c-474e-af05-dbb9f51d596c-image.png

          ??? empty driver
          0_1518730521930_32065a8c-1ad5-4847-820a-421d87084e06-image.png

          Can you confirm this problem, thx

          someone reported it maybe a week ago, so it is logged in right now… thanks!

          pirrbe 1 Reply Last reply Reply Quote 0
          • pirrbe
            pirrbe Alpha Testers @spwolf last edited by

            @spwolf Ok thx (I missed that reporting). Meanwhile I used the AS burner v19.1 :-). But now I wonder what is the purpose of the option “create drive on”… when you mount a VD.
            0_1518796102371_af781759-3701-4009-b40f-a9b511b9f95b-image.png
            I can’t remember if in previous PA versions of VD you got the option to select a Virtual drive letter or a choice of ‘free’ drive letters… so what’s the use or impact when you select the ‘Create drive on’ ?

            pirrbe 1 Reply Last reply Reply Quote 0
            • pirrbe
              pirrbe Alpha Testers @pirrbe last edited by

              @pirrbe Please ignore my question on the ‘create drive on’. I found the answer on AS Zippro :
              0_1518798166935_ccace2e7-0b49-423d-9262-1da019f79bbc-image.png
              It is simply “Create drive on restart”
              For one or another reason the text RESTART is missing on the PA screen…

              spwolf 1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware @pirrbe last edited by

                @pirrbe thank you pierre, i wrote it in…

                1 Reply Last reply Reply Quote 0
                • M
                  Mili conexware last edited by

                  Thanks @pirrbe
                  fixed in 18.00.43

                  pirrbe 1 Reply Last reply Reply Quote 0
                  • pirrbe
                    pirrbe Alpha Testers @Mili last edited by pirrbe

                    @mili thx, external DVD writer is detected now, but another problem : it is out of order… hereby a status picture :
                    0_1521705184662_351e0d24-2803-4ffb-94f9-4a1157f329ac-image.png

                    • no speed selection
                    • counter : size 432mb free -431mb
                      - burner button : faded / out of order

                    Mili, CD/DVD are becoming old fashion and I had to remove the dust of my box with rewritable DVD/CD to test this module. But I suppose that when PA claims to have a burner module on board, it should work. I don’t know if this is due to the fact that my writer/reader is an external… ??

                    spwolf 1 Reply Last reply Reply Quote 1
                    • M
                      Mili conexware last edited by

                      hmmmm, seemed fine here yesterday. Will check out when I get to the computer with the burner and log it in accordingly.

                      Thanks very much for your continued help!

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware @pirrbe last edited by

                        @pirrbe said in PA 2018v32 "BURNER" - save dvd to iso app doesn't detect CD writer...:

                        @mili thx, external DVD writer is detected now, but another problem : it is out of order… hereby a status picture :
                        0_1521705184662_351e0d24-2803-4ffb-94f9-4a1157f329ac-image.png

                        • no speed selection
                        • counter : size 432mb free -431mb
                          - burner button : faded / out of order

                        Mili, CD/DVD are becoming old fashion and I had to remove the dust of my box with rewritable DVD/CD to test this module. But I suppose that when PA claims to have a burner module on board, it should work. I don’t know if this is due to the fact that my writer/reader is an external… ??

                        seems like it cant write to the media, hence no speed and out of space…

                        pirrbe 1 Reply Last reply Reply Quote 0
                        • pirrbe
                          pirrbe Alpha Testers @spwolf last edited by

                          @spwolf I checked the burner function with third part soft (SH Burner Studio) and here the external dvd writer works perfect. PA recognize the writer but that’s it…

                          spwolf 1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware @pirrbe last edited by

                            @pirrbe said in PA 2018v32 "BURNER" - save dvd to iso app doesn't detect CD writer...:

                            @spwolf I checked the burner function with third part soft (SH Burner Studio) and here the external dvd writer works perfect. PA recognize the writer but that’s it…

                            Can you try some other media?

                            1 Reply Last reply Reply Quote 0
                            • pirrbe
                              pirrbe Alpha Testers last edited by

                              @spwolf
                              What I noticed is that when you open the BURNER module, an extra drive is created :
                              0_1521743128172_3a4c4bbf-9bd2-4161-b48e-bd0b9328bffb-image.png
                              But this drive is Read Only Memory ? (once created in PA it stays there, even when leaving BURNER modules = memory consuming ?)
                              Conflicting with PA writer proc ?
                              Sorry, what do you mean with ‘try other media’ ?

                              spwolf 1 Reply Last reply Reply Quote 1
                              • spwolf
                                spwolf conexware @pirrbe last edited by

                                @pirrbe said in PA 2018v32 "BURNER" - save dvd to iso app doesn't detect CD writer...:

                                @spwolf
                                What I noticed is that when you open the BURNER module, an extra drive is created :
                                0_1521743128172_3a4c4bbf-9bd2-4161-b48e-bd0b9328bffb-image.png
                                But this drive is Read Only Memory ? (once created in PA it stays there, even when leaving BURNER modules = memory consuming ?)
                                Conflicting with PA writer proc ?
                                Sorry, what do you mean with ‘try other media’ ?

                                media is disc you inserted… did you try another disc? It has to be empty and writable.

                                1 Reply Last reply Reply Quote 0
                                • pirrbe
                                  pirrbe Alpha Testers last edited by pirrbe

                                  Media used is indeed RW (tried Cd and DVD). With SH burner I can burn and add files afterwards (RW). The format is UDF. When trying out this with PA Burner, it’s going wrong. No active ‘Burn’ button, incorrect counters, etc… The first problem was that the external writer was not recognized by PA. That has been fixed, but still not operational.
                                  Explorer index :
                                  0_1521752382456_baf1622a-e4ab-4082-9934-fe175aede3b8-image.png
                                  PA index :
                                  0_1521752483422_8d65685e-fc16-4ac8-b737-2ed23811a6d3-image.png
                                  I hope this is not an isolated local problem.

                                  spwolf 1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware @pirrbe last edited by

                                    @pirrbe said in PA 2018v32 "BURNER" - save dvd to iso app doesn't detect CD writer...:

                                    Media used is indeed RW (tried Cd and DVD). I could burn and add files afterwards (RW). The format is UDF. When I insert that DVD using SH soft, no problem. I still can add files on it. When trying out this with PA Burner, it’s going wrong. No active ‘Burn’ button, incorrect counters, etc… The first problem was that the external writer was not recognized by PA. That has been fixed, but still not operational.
                                    Explorer index :
                                    0_1521752382456_baf1622a-e4ab-4082-9934-fe175aede3b8-image.png
                                    PA index :
                                    0_1521752483422_8d65685e-fc16-4ac8-b737-2ed23811a6d3-image.png
                                    I hope this is not an isolated local problem.

                                    yeah, that looks like Burner is not recognizing your disc as writable one. Did you try checking use last session checkbox?

                                    I will try with some DVD-RWs I have, I burned some CD’s and DVDs but of normal R kind over the weekend.

                                    1 Reply Last reply Reply Quote 0
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