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    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    UNSOLVED 17.00.91- File "Move" = folder delete

    Tech Support
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    • PA_Fan
      PA_Fan last edited by

      I notice that this continues to be a problem. To recap:-

      I have a .zipx archive, to which I wish to move all files in a folder.

      If, under Miscellaneous settings, I do NOT have “Enable Advanced Add…” checked (i.e. simple Add screen), when I select the files and Move them, they disappear from the folder, thus leaving an empty folder. This is what I would expect when I am selecting files within the folder and not the folder.

      However, if I tick the “Enable Advanced Add…” option and use that screen to Move the files, the effect is to move the files and also delete their folder. In other words, the Move action moves the containing folder as well as the files. If just one file is unselected and left in the folder, then the folder is not deleted.

      If I had selected “Move” for the folder (not the files), then I would expect the folder to be moved (deleted) from the folder/directory structure and into the archive. This is, however, not satisfactory when I wish to Move all the files in the folder to the archive, but leaving an empty folder for future use.

      I have tested this using different parameters in each of the two Add screens e.g. store paths, don’t store paths etc. but there isn’t any difference in how the screens operate.

      pirrbe 1 Reply Last reply Reply Quote 0
      • pirrbe
        pirrbe Alpha Testers @PA_Fan last edited by pirrbe

        @pa_fan I used the PA explorer (view Explorer display style), left side folders, right side the files of an opened archive. I moved all files of that archive to the other…(right to left dual screen) no problem, the emptied folder is still present. And then removed the files back to their original archive. (PA 2017.00.91 - simulations with advanced add not enabled and enabled).

        1 Reply Last reply Reply Quote 0
        • PA_Fan
          PA_Fan last edited by

          @pirrbe said in 17.00.91- File "Move" = folder delete:

          @pa_fan I used the PA explorer (view Explorer display style), left side folders, right side the files of an opened archive. I moved all files of that archive to the other…(right to left dual screen) no problem, the emptied folder is still present. And then removed the files back to their original archive. (PA 2017.00.91 - simulations with advanced add not enabled and enabled).

          Interesting. I’ll try that out of interest. I do find the Explorer view in the archive window not the best method for the way I have things arranged, and I don’t especially find the multiple narrow panes to be that easy to work with.

          However, it still leaves the problem I mention above, in the case where I’m working with two open PA windows; one being the open folder and the other the Advanced add window. I find this method (whether using either of the two Add windows) far easier on my system, with my folder tree layouts.

          This isn’t a new problem, as it came up in my testing for 17.00 at the early part of the year. I reported it against 17.00.55, and, looking at the post, it remain marked as “Unsolved”.

          https://forums.powerarchiver.com/topic/5711/17-00-55-zipx-move-and-replace-files

          1 Reply Last reply Reply Quote 0
          • M
            Mili conexware last edited by

            hmmm, tested again. tested creating zipx various ways, with enabled/disabled advanced add window, selecting all files inside a folder and Moving them into a zipx archive, empty folder stayed empty(not deleted) in each case.

            How exactly are you compressing? I’ll try the exact same way

            pirrbe PA_Fan 2 Replies Last reply Reply Quote 0
            • pirrbe
              pirrbe Alpha Testers @Mili last edited by pirrbe

              @mili PA_Fan, héee… do you open two sessions of PA and each with a diff configuration ?? (able/unable add win).

              PA_Fan 1 Reply Last reply Reply Quote 0
              • PA_Fan
                PA_Fan @pirrbe last edited by

                @pirrbe Nope.

                1 Reply Last reply Reply Quote 0
                • PA_Fan
                  PA_Fan @Mili last edited by

                  @mili

                  Test folder, 6 files.
                  Move 5 files to test archive per settings in shots 1 and 2 and selection in shot 3
                  Folder remains with 1 file left
                  Move remaining file per next shot. Note that the folder and file boxes are bold-ticked.
                  File moves, folder disappears.

                  Only one instance of PA running.

                  If I use the “Simple” add window, I can perform exactly the same steps, but after the last file is moved, the folder remains.

                  0_1502712158320_Move1.JPG
                  0_1502712169425_Move2.JPG
                  0_1502712179708_Move4.JPG
                  0_1502712201230_Move7.JPG

                  1 Reply Last reply Reply Quote 1
                  • M
                    Mili conexware last edited by

                    got it, it occurs when selecting files via the Select files/folders button.
                    Does not occur when D&D files inside.

                    Thanks very much for the details, logging it in

                    1 Reply Last reply Reply Quote 0
                    • O
                      oblivion last edited by

                      I got hit by something like this, I think, today. 17.00.92, 64-bit. Using PA Scheduler / script once a week to archive (ie move) files over 35 days old into zipx – which has been happening without incident for months. This morning’s run deleted the source folders, complete with newer – unarchived – content. Files lost irretrievably as a result. :(

                      M 1 Reply Last reply Reply Quote 0
                      • M
                        Mili conexware @oblivion last edited by

                        @oblivion

                        The Backup application does not have the Action field as the Add window does, where you can select to either Move/Add/Update/Freshen the archive. That option is available in the Add window

                        Maybe you have the “Delete original files after backup” selected?

                        You can send us the .pbs script to support at conexware dot com and we can check it out to see why the files were/are deleted

                        1 Reply Last reply Reply Quote 0
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