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    • Bugs I found and wanted to share with the team.

      B

      Hi I recently bought PowerArchiver and found some bugs and issues that I hit testing some of the features out.

      If you are doing a backup and on the compression options screen its default is compression format is PA with no option to change disk spanning. If you change to 7-zip you can change disk spanning. If you change the disk spanning then move back to PA format the field for disk spanning disables but the option stays set to what you changed it to. When you do a backup it will use PA with files spanning but PowerArchiver says that its not a valid format when you open it. If PA can’t really do file spanning then this screen is allowing it.

      I have attached an image where the progress bar is in the middle of the CD/DVD/BD Tools screen.

      alt text

      I have a 7-Zip file I created using the backup tools doing an increment backup. It opens and extracts just fine but if you using the Test option PowerArchiver locks up. Link to file: Backup-2021-02-05-20-35-36 TEST LOCKUP.7z

      On any Zip/PA/7-Zip process the pause and cancel buttons do not work. You have to hard kill the entire application to get out.

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • PA Batch Archive post completion error

      G

      Hi,

      After the batch archiving is complete, and if I click on whitespace of the PA app, I get this error.

      PA Batch.png

      I did check for ongoing process and ensured no archives were corrupt, It seems like activity did complete successfully but the error is shown for no reason, and only after clicking the whitespace.

      Please see if this can be removed.

      Tech Support
    • PA and conflict with Antivirus

      G

      I’m using the Kaspersky Total Security.

      I have configured PA as exclusion as followed:

      PA Exclusion.png

      and also is set us trusted application

      PA Trusted Application.png

      Scenario:

      My Antivirus likes to scan for everything, and it’s safeguarding behavior is to prevent the access to the file until the file is properly scanned for.

      The issue:

      PA when losses the access to file, it is stuck, consumes Resources, and never completes the process or throws any error

      Recommendation:
      PAStarter should also work as PAMonitor:
      There should be a monitoring process, at least if I’m using queuing feature, that should check for never ending compression processes and terminate them so the queue can be little bit automated.

      Also,
      There should be multiple attempts at retrying if PA loses access to or is denied, instead of having to see process was stuck for longer duration.

      Or, better, save the parameters I used for keeping the files in compression, and automatically restart the whole compression process after termination the same, of same folders and files set, this should happen in case if compression was stuck.

      Tech Support
    • Using the Queue Feature affects Compression Ratio negatively

      G

      If you use Queue Feature, you are not saving on space, you are just squeezing less.

      Here’s explaination:

      https://youtu.be/XcxG2wxyink

      I did test the same on multiple files, and of different types.

      It does have large difference for each large file you are trying to squeeze.

      Folders with multiple files, just have no benefits if you use Queue Feature

      Tech Support
    • Problems with Color-scheme after upgrade to build 73

      A

      Hello!
      I am using the portable version of PA2021. After switching from build 58 to 73 I have problems with the color-scheme:
      While 58 behaves like expected and showed everything in light or dark colors according to the settings, 73 always shows the lower part of the window in dark colors, no matter whether I select automatic, light or dark.
      This happens on a clean installation of 73 as well as on an update from build 58. I have attached two images generated on the same machine at the same time with the same settings. The upper shows build 73, the lower 58. Is it a bug or some changed setting I miss?
      Thanks for help!
      A.Borque

      PA2021_73.png PA2021_58.png

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • PA shows incorrect archive properties

      G

      If you have tabbed archive browsing(reuse same window for all archive opening)
      and if you open two archives, and right click on older one to view properties it will only show of the recent archive that was opened, on all tabs/archives

      upgraded to 20.0.73

      Tech Support
    • Can I activate PowerArchiver on 2 devices with 1 license?

      2

      Hi.

      I currently own the PowerArchiver Select - lifetime free upgrades and support for PowerArchiver Toolbox English license.

      This license is active on 1 device. Does the license allow me to activate PowerArchiver on a second device that I own? Or do I need a separate license for that?

      Thank you ! :)

      Tech Support
    • No updates for portable version?

      A

      Hello!
      While the installable version of PA 2021 has already received two updates and is at version 20.0.73 the portable version still remains at the initially released build 58. Are there plans to update that version, too?
      Thanks for a reply!

      Tech Support
    • PowerArchiver shell extensions possibly crashing windows explorer.exe

      U

      I’ve been dealing with an intermittent explorer.exe crash for 5-6 years now. It happens randomly and will usually occur multiple times within a single session of an hour or two on my machine when manipulating files through Windows Explorer. explorer.exe is the only thing that ever crashes, so it’s not hardware IMO. I’ve done all hardware diagnostics and RAM is good. I’ve even swapped out motherboards with different brand and even the exact same one and it still crashes. sfc /scannow indicates system files are fine. I’ve done multiple reinstalls of the OS with no positive results. This crashing has happened on Windows 7 64-bit and Windows 10 64-bit. It seemed to get more frequent with Windows 10 after upgrading last year. I’ve also been using PowerArchiver throughout that time period (upgrading over time with new releases). I recently disabled all non-Microsoft extensions via ShellExView and saw no crashes for about 10 days, which is really unusual. I turned back them all back on after 10 days and saw another explorer.exe crash within the hour. So I disabled all 32-bit extensions and saw another crash. Following that I disabled all the PowerArchiver shell extensions and haven’t seen a crash after a day of heavy usage manipulating files within Windows Explorer, which doesn’t happen for me. The crash dumps I’ve captured don’t seem to indicate PowerArchiver is involved but I have a hunch it has something do with PowerArchiver shell extensions. The system even feels smoother with the PA extensions disabled. Windows 10 reliability monitor always has the same type of problem:

      Description Faulting Application Path: C:\WINDOWS\explorer.exe Problem signature Problem Event Name: BEX64 Application Name: explorer.exe Application Version: 10.0.17134.165 Application Timestamp: 4031a9f8 Fault Module Name: StackHash_e78e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_8D_FROM_ntdll+0x000000000009AA54 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e78e Additional Information 2: e78e327659b46c9a0c6916396b253cbf Additional Information 3: cebf Additional Information 4: cebf952c5db535ae7880488aafce55d9 Extra information about the problem Bucket ID: 1a57e4e784fbc735c231c68bd88581a9 (1311047270476906921)

      I know this is a very nebulous explanation but is there any way to link this up to PA shell extensions as the cause? I can provide the crash dumps and additional information if necessary.

      Tech Support
    • Bug in Archive Converter

      T

      When you select “Deflate (.zip, compatible)” as the method, it still converts the archive to a ZIPX format.

      Tech Support
    • UHA support

      D

      Would like to see uha archives supported compression as well as extraction. I use this all the time and it is a very good compression format

      Tech Support
    • Right-Click Compression

      Z

      In windows 10 you can right-click and select send to and the compressed zipped folder and the zip folder will contain the name of the last selected file.

      Does PowerArchiver have a similar function?

      Tom

      Tech Support
    • Cannot convert archive to .zip, always creates .zipx

      C

      Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.

      pa-convert-zip-1.jpg
      pa-convert-zip-2.jpg

      Using the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.

      Tech Support
    • patch beam waste of time

      D

      patchbeam a waste of time never updated with latest version

      Tech Support
    • UI Issue moving between different monitors

      G

      I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
      This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly.

      Tech Support
    • "The specified account already exists" error

      S

      Hi! I came across an issue when I tried to uninstall PowerArch 2013. I got an error “The specified account already exists” which broke the process. I got the same error when I tried to install the current version, without uninstalling the previous one.
      So I can’t uninstall and I can’t install PowerArchiver. Any suggestions? OS Windows 8.1 x64.

      Dariusz

      Tech Support
    • Self-extracting archive creation too messy!

      A

      Good morning,
      I have been using all compression programs for over 20 years, I have always found Winrar very easy to use when I create a self-extracting archive, even 7-zip is simple, “right click” and “create self-extracting archive”, because on powerarchiver it must be like this confused ?
      It doesn’t just create the archive, it opens a page where I have to select the file again, what kind of archive, which folder to create it, etc … you should learn from your competitors how to make life easier!

      Tech Support
    • PA archiving issue with large files and shows incorrect original content's size for all types of archives.

      G

      Hi,

      So refer this screenshot:

      image_2020-12-30_115129.png

      The properties panel that you see, is what I tried to compress, using PA, with following settigs:
      Extreme Strong optimize
      https://forums.powerarchiver.com/assets/uploads/files/1609079025475-image_2020-12-27_195344.png

      The process was stuck at 0% with no progress for over 8 Hours:

      PA.png

      Then the usual, clicking will make it go not responding.

      So, I could not get the files compressed using PA.

      I tried 7zip, and it worked, so that’s 1 issue.

      PA shows incorrect original(before compression) size of total contents.

      Refer the first screenshot.
      folder’s size is shown correctly in 7ZIP
      but not in powerarc.

      this happens with every archive, whether they are compressed in PA or not, whether it has only 1 file, or multiple files inside multiple directory.

      Neither does the archive property panel shows original content’s size.

      Tech Support

    SOLVED Tricky : how to create an archive .pa with a 'no error' report but which is corrupted...

    Tech Support
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    • pirrbe
      pirrbe Alpha Testers last edited by

      I tested this case several times and got same results. If you run a batch for creating a .pa archive and run that batch a second time in the same session, you have a corrupted archive. Problem is that the created test on errors creates a ‘no error’ report… dangerous if you delete original files based on such a report.

      • open PA dashboard / select ‘BACKUP’ / select ‘NEW’
        Then the usual parameters…
        For compression I used this parameters :
        pa compression/use current folder as temp /test created archive after backup
        For logs : log to file
        then ‘FINAL’ with ‘set as default’ and ‘do backup’
        then ‘FINISH’
        This is the log.txt file :
        0_1497045946847_fd0c59a8-c9d5-44b8-a988-e8e6a3d5d047-image.png
        The archive is perfect and can be opened in ARCHIVE / Open.
        0_1497046113567_932efa3c-3cc7-4b62-9434-876be297e0e6-image.png
        And now this is tricky :
        In the dashboard go to BACKUP. Select the same .PBS batch and press in the upper command bar ‘RUN’ and you got a new ‘no error’ check
        0_1497046436302_ae50159b-c972-4222-8910-8de0f3510a75-image.png
        Now go back to ARCHIVE / open / and select the just created .pa archive and try to open it …
        This is the result :
        0_1497046639263_b025b65c-4d82-4a4e-a075-4938816929b5-image.png
        I guess something is going wrong with a pointer/stack in the program or the program doesn’t refresh memory and consider the archive in use… that perfect no-error report is a mystery …
      spwolf 1 Reply Last reply Reply Quote 1
      • spwolf
        spwolf conexware last edited by spwolf

        @pirrbe thanks to those files i discovered that it creates .7z archive 2nd time around, hence it cant be opened as .pa… it works if you rename it to .7z… seems like something simple in gui that we should be able to fix quickly… thanks a lot!

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware @pirrbe last edited by

          @pirrbe i think it is not locked because there are multiple threads writing into it (depending on files could be 10-15) at the same time… but as to the no error, we will be checking it next build. Thank you!

          pirrbe 1 Reply Last reply Reply Quote 0
          • pirrbe
            pirrbe Alpha Testers @spwolf last edited by

            @spwolf Just for the record : this morning, from a cold system restart, I tried to open that file. No way, the file is corrupted such as… Yesterday, in that same session, after the corruption report, I tried to rebuild the archive from that .pbs but from another way. Result : the whole program stopped/blocked with a classic windows OS error…

            spwolf 3 Replies Last reply Reply Quote 0
            • spwolf
              spwolf conexware @pirrbe last edited by

              @pirrbe ah, so Backup wasnt running together, it was one after another?

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware @pirrbe last edited by

                @pirrbe so after restart, same file works fine?

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @pirrbe last edited by

                  @pirrbe can you send us that pbs to support please, so we can use same settings as you. Thanks!

                  pirrbe 1 Reply Last reply Reply Quote 0
                  • pirrbe
                    pirrbe Alpha Testers @spwolf last edited by

                    @spwolf In my first post I mentioned ‘same session’. After the first archive creation with .pa compression , I executed the same .pbs again, staying in the same open dasboard ! And this caused a corrupted archive. A cold restart of the system resulted the same error message by opening that archive. Or the file is not physical corrupted but no more accessible (?). Ok, I will send you the .pbs file and the test file I wanted to archive. (just a commercial pdf presentation of a new car). Np.

                    spwolf 1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @pirrbe last edited by

                      @pirrbe said in Tricky : how to create an archive .pa with a 'no error' report but which is corrupted...:

                      @spwolf In my first post I mentioned ‘same session’. After the first archive creation with .pa compression , I executed the same .pbs again, staying in the same open dasboard ! And this caused a corrupted archive. A cold restart of the system resulted the same error message by opening that archive. Or the file is not physical corrupted but no more accessible (?). Ok, I will send you the .pbs file and the test file I wanted to archive. (just a commercial pdf presentation of a new car). Np.

                      thanks pirrbe for explaining it to me… can you reproduce this again or was it one time thing?

                      pirrbe 1 Reply Last reply Reply Quote 0
                      • pirrbe
                        pirrbe Alpha Testers @spwolf last edited by

                        @spwolf I can produce it any time… But not with a .zip. I will retest it, but with a .pa compression it is each time bingo.

                        pirrbe 1 Reply Last reply Reply Quote 0
                        • C
                          ckit Alpha Testers last edited by

                          Confirmed using PA archive but I didn’t bother with the Logging or Setting as Default

                          1 Reply Last reply Reply Quote 0
                          • pirrbe
                            pirrbe Alpha Testers @pirrbe last edited by

                            @pirrbe **A zip archive ** will not suffer and stays intact. All .pbs batches wih a .pa compression are destructive, once you run the batch twice in a same session, the archive is no more accesible…

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by spwolf

                              @pirrbe thanks to those files i discovered that it creates .7z archive 2nd time around, hence it cant be opened as .pa… it works if you rename it to .7z… seems like something simple in gui that we should be able to fix quickly… thanks a lot!

                              1 Reply Last reply Reply Quote 0
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