Installer problem

[robert2098]

I’ve already sent a support request but as I got no response yet I will post it here.

I was using PowerArchiver Toolbox 2016 (probably v16.00.46 RC2) until it updated itself this weekend. When I started PA again it showed me the “trial expired” screen. So I tried to register it again with the key I retrieved about a month ago when PowerArchiver updated itself from 2015 to the 2016 version. After PowerArchiver restarted I still got the “trial expired” screen. Thus the Toolbox registration key that worked for 2016 RC1 does not work for RC3.

Thus I logged in the “Order Recovery” website to request a new key. A few seconds later I got the new key but the new key does also not register PowerArchiver Toolbox (still giving the trial expired screen). I requested a new key again, but still no luck.

Now two days later I requested again a new key, but also this key does not work.

So I uninstalled PA 2016 v16.00.56 RC3 and reinstalled v16.00.43. After installing the older version opens already registered with the Toolbox key.
So it seems somewhere between v16.00.43 and v16.00.56 something changed that makes existing Toolbox 2016 keys not work anymore.

Robert

[robert2098]

OK, I downloaded several older versions to determine in what version the registration problem starts. It turns out that v16.0.0.50 is the last version where my Toolbox key works. After installing v16.0.0.51 I get the “trial expired” dialog.
Hope this helps in tracking down the problem.

Robert

[Mili]

Hi Robert,

Was this ticket #44151?
We replied to it yesterday, if that was it.

Thanks for the details. Can you send the complete registration email to the reply of that ticket? You can copy the complete 2016 registration email and paste it in your reply there.
We will take a look at it immediately.

thanks again!

[robert2098]

@Mili:

Hi Robert,

Was this ticket #44151?
We replied to it yesterday, if that was it.

Thanks for the details. Can you send the complete registration email to the reply of that ticket? You can copy the complete 2016 registration email and paste it in your reply there.
We will take a look at it immediately.

thanks again!

Hi Mili,

I don’t know what ticket number it was. I didn’t receive an e-mail confirmation with a ticket number or any reply (it is not in the spambox). Seems I’ve mistyped my e-mail address in the support form. Sorry.

I’ve sent the mail with the non working Toolbox 2016 registration code in a new support request.

Thanks and regards,

Robert

[Mili]

got it! thanks very much for sending it again

looking into it now

[Mili]

Hi Robert,

I’ve just sent another email with a question that will help us, we’re in the middle of investigating and figuring out the issue and your assistance would help.

Many thanks again!

[spwolf]

@robert2098:

I’ve already sent a support request but as I got no response yet I will post it here.

I was using PowerArchiver Toolbox 2016 (probably v16.00.46 RC2) until it updated itself this weekend. When I started PA again it showed me the “trial expired” screen. So I tried to register it again with the key I retrieved about a month ago when PowerArchiver updated itself from 2015 to the 2016 version. After PowerArchiver restarted I still got the “trial expired” screen. Thus the Toolbox registration key that worked for 2016 RC1 does not work for RC3.

Thus I logged in the “Order Recovery” website to request a new key. A few seconds later I got the new key but the new key does also not register PowerArchiver Toolbox (still giving the trial expired screen). I requested a new key again, but still no luck.

Now two days later I requested again a new key, but also this key does not work.

So I uninstalled PA 2016 v16.00.56 RC3 and reinstalled v16.00.43. After installing the older version opens already registered with the Toolbox key.
So it seems somewhere between v16.00.43 and v16.00.56 something changed that makes existing Toolbox 2016 keys not work anymore.

Robert

thanks for the report. It seems to have something to do with PowerArchiver version you are getting free upgrade from. I have created reproducible ticket in our system and we will figure out until next release. This is only for people who had purchased PA 2011 Toolbox English with BD.

In the meantime, we will add PA 2016 Tbx with 12 months of select to your account so you can continue using latest PA 2016.

thank you!

[robert2098]

@Mili:

Hi Robert,

I’ve just sent another email with a question that will help us, we’re in the middle of investigating and figuring out the issue and your assistance would help.

Strangely I didn’t get your e-mail with your question while I double checked if the e-mail address I entered in the support form was correct. Anyway, I got the e-mail with a new registration key that works. Thank you very much.

The non-working key was indeed from an update from PowerArchiver Toolbox with BitDefender.

Many thanks to both of you!

Robert

[bws110011]

I had the same issue with an automatic update going from 16.00.46 to 16.00.56. I found the old installation file and reverted to .46. It was still registered with no action on my part. I sent an email to support with more details, but if you need information from another ‘bad’ system I can supply it if needed.

(Question: Does the registration code change each time you request it? I had looked up the email from December with the registration code and tried that, then requested it again to confirm that I had it correct and it provided a different code.)

[spwolf]

@bws110011:

I had the same issue with an automatic update going from 16.00.46 to 16.00.56. I found the old installation file and reverted to .46. It was still registered with no action on my part. I sent an email to support with more details, but if you need information from another ‘bad’ system I can supply it if needed.

(Question: Does the registration code change each time you request it? I had looked up the email from December with the registration code and tried that, then requested it again to confirm that I had it correct and it provided a different code.)

Hello,

this has been solved update few days later, here is the latest release:
http://dl.powerarchiver.com/2016/powarc160060.exe

Yes, the code changes each time due to encryption used. Thanks!