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    • Log waite for bugs to be fixed

      D

      Its a long time since people reported bugs like converter bug still no fix yet

      Tech Support
    • Powerarchiver 2021 incorrectly extract tar.xz file

      E

      Configuration:
      Powerarchiver 2021 20.00.73
      Windows 10 Education 10.0.19042 Build 19042

      When extracting gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar.xz , Powerarchiver wrongly thinks some .exe files have a length of zero:

      98773b3b-65c0-48fa-8cd4-d081b2e0adee-image.png

      Once extracted:

      D:\Temp\Powerarchiver\gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf\bin>dir *.exe Volume in drive D is DATA Volume Serial Number is 0E12-BCA2 Directory of D:\Temp\Powerarchiver\gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf\bin 2020-11-20 07:10 PM 1,391,599 arm-none-linux-gnueabihf-addr2line.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ar.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-as.exe 2020-11-20 07:41 PM 3,030,119 arm-none-linux-gnueabihf-c++.exe 2020-11-20 07:10 PM 1,389,293 arm-none-linux-gnueabihf-c++filt.exe 2020-11-20 07:41 PM 3,027,513 arm-none-linux-gnueabihf-cpp.exe 2020-11-20 07:10 PM 4,040,503 arm-none-linux-gnueabihf-dwp.exe 2020-11-20 07:10 PM 391,769 arm-none-linux-gnueabihf-elfedit.exe 2020-11-20 07:41 PM 0 arm-none-linux-gnueabihf-g++.exe 2020-11-20 07:41 PM 3,026,926 arm-none-linux-gnueabihf-gcc-10.2.1.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-ar.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-nm.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-ranlib.exe 2020-11-20 07:41 PM 0 arm-none-linux-gnueabihf-gcc.exe 2020-11-20 07:41 PM 2,165,533 arm-none-linux-gnueabihf-gcov-dump.exe 2020-11-20 07:41 PM 2,343,605 arm-none-linux-gnueabihf-gcov-tool.exe 2020-11-20 07:41 PM 2,450,233 arm-none-linux-gnueabihf-gcov.exe 2020-11-20 07:54 PM 9,605,899 arm-none-linux-gnueabihf-gdb.exe 2020-11-20 07:41 PM 3,028,997 arm-none-linux-gnueabihf-gfortran.exe 2020-11-20 07:10 PM 1,412,943 arm-none-linux-gnueabihf-gprof.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.bfd.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.gold.exe 2020-11-20 07:41 PM 25,546,567 arm-none-linux-gnueabihf-lto-dump.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-nm.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-objcopy.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-objdump.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ranlib.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-readelf.exe 2020-11-20 07:10 PM 1,393,083 arm-none-linux-gnueabihf-size.exe 2020-11-20 07:10 PM 1,392,464 arm-none-linux-gnueabihf-strings.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-strip.exe 32 File(s) 67,465,867 bytes 0 Dir(s) 1,002,422,431,744 bytes free

      When the same archive is being extracted from a git bash session (after having installed git 2.30.1 for Windows 64 bit version from git-scm.com), the .exe files are extracted as expected:

      xz -k -d gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar.xz tar xf gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar cd gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf/bin ll *.exe -rwxr-xr-x 1 User 197121 1391599 Nov 20 19:10 arm-none-linux-gnueabihf-addr2line.exe* -rwxr-xr-x 2 User 197121 1421598 Nov 20 19:10 arm-none-linux-gnueabihf-ar.exe* -rwxr-xr-x 2 User 197121 2028927 Nov 20 19:10 arm-none-linux-gnueabihf-as.exe* -rwxr-xr-x 2 User 197121 3030119 Nov 20 19:41 arm-none-linux-gnueabihf-c++.exe* -rwxr-xr-x 1 User 197121 1389293 Nov 20 19:10 arm-none-linux-gnueabihf-c++filt.exe* -rwxr-xr-x 1 User 197121 3027513 Nov 20 19:41 arm-none-linux-gnueabihf-cpp.exe* -rwxr-xr-x 1 User 197121 4040503 Nov 20 19:10 arm-none-linux-gnueabihf-dwp.exe* -rwxr-xr-x 1 User 197121 391769 Nov 20 19:10 arm-none-linux-gnueabihf-elfedit.exe* -rwxr-xr-x 2 User 197121 3030119 Nov 20 19:41 arm-none-linux-gnueabihf-g++.exe* -rwxr-xr-x 2 User 197121 3026926 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-10.2.1.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-ar.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-nm.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-ranlib.exe* -rwxr-xr-x 2 User 197121 3026926 Nov 20 19:41 arm-none-linux-gnueabihf-gcc.exe* -rwxr-xr-x 1 User 197121 2165533 Nov 20 19:41 arm-none-linux-gnueabihf-gcov-dump.exe* -rwxr-xr-x 1 User 197121 2343605 Nov 20 19:41 arm-none-linux-gnueabihf-gcov-tool.exe* -rwxr-xr-x 1 User 197121 2450233 Nov 20 19:41 arm-none-linux-gnueabihf-gcov.exe* -rwxr-xr-x 1 User 197121 9605899 Nov 20 19:54 arm-none-linux-gnueabihf-gdb.exe* -rwxr-xr-x 1 User 197121 3028997 Nov 20 19:41 arm-none-linux-gnueabihf-gfortran.exe* -rwxr-xr-x 1 User 197121 1412943 Nov 20 19:10 arm-none-linux-gnueabihf-gprof.exe* -rwxr-xr-x 4 User 197121 2572182 Nov 20 19:10 arm-none-linux-gnueabihf-ld.bfd.exe* -rwxr-xr-x 4 User 197121 2572182 Nov 20 19:10 arm-none-linux-gnueabihf-ld.exe* -rwxr-xr-x 2 User 197121 4550029 Nov 20 19:10 arm-none-linux-gnueabihf-ld.gold.exe* -rwxr-xr-x 1 User 197121 25546567 Nov 20 19:41 arm-none-linux-gnueabihf-lto-dump.exe* -rwxr-xr-x 2 User 197121 1404945 Nov 20 19:10 arm-none-linux-gnueabihf-nm.exe* -rwxr-xr-x 2 User 197121 1531656 Nov 20 19:10 arm-none-linux-gnueabihf-objcopy.exe* -rwxr-xr-x 2 User 197121 1991350 Nov 20 19:10 arm-none-linux-gnueabihf-objdump.exe* -rwxr-xr-x 2 User 197121 1421598 Nov 20 19:10 arm-none-linux-gnueabihf-ranlib.exe* -rwxr-xr-x 2 User 197121 1163376 Nov 20 19:10 arm-none-linux-gnueabihf-readelf.exe* -rwxr-xr-x 1 User 197121 1393083 Nov 20 19:10 arm-none-linux-gnueabihf-size.exe* -rwxr-xr-x 1 User 197121 1392464 Nov 20 19:10 arm-none-linux-gnueabihf-strings.exe* -rwxr-xr-x 2 User 197121 1531656 Nov 20 19:10 arm-none-linux-gnueabihf-strip.exe*

      The same archive file does extract properly under a native Linux Ubuntu 20.04 system, or under Windows 10 using the WSL2 Linux subsystem using xz and tar.

      Tech Support
    • Bugs I found and wanted to share with the team.

      B

      Hi I recently bought PowerArchiver and found some bugs and issues that I hit testing some of the features out.

      If you are doing a backup and on the compression options screen its default is compression format is PA with no option to change disk spanning. If you change to 7-zip you can change disk spanning. If you change the disk spanning then move back to PA format the field for disk spanning disables but the option stays set to what you changed it to. When you do a backup it will use PA with files spanning but PowerArchiver says that its not a valid format when you open it. If PA can’t really do file spanning then this screen is allowing it.

      I have attached an image where the progress bar is in the middle of the CD/DVD/BD Tools screen.

      alt text

      I have a 7-Zip file I created using the backup tools doing an increment backup. It opens and extracts just fine but if you using the Test option PowerArchiver locks up. Link to file: Backup-2021-02-05-20-35-36 TEST LOCKUP.7z

      On any Zip/PA/7-Zip process the pause and cancel buttons do not work. You have to hard kill the entire application to get out.

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • PA Batch Archive post completion error

      G

      Hi,

      After the batch archiving is complete, and if I click on whitespace of the PA app, I get this error.

      PA Batch.png

      I did check for ongoing process and ensured no archives were corrupt, It seems like activity did complete successfully but the error is shown for no reason, and only after clicking the whitespace.

      Please see if this can be removed.

      Tech Support
    • PA and conflict with Antivirus

      G

      I’m using the Kaspersky Total Security.

      I have configured PA as exclusion as followed:

      PA Exclusion.png

      and also is set us trusted application

      PA Trusted Application.png

      Scenario:

      My Antivirus likes to scan for everything, and it’s safeguarding behavior is to prevent the access to the file until the file is properly scanned for.

      The issue:

      PA when losses the access to file, it is stuck, consumes Resources, and never completes the process or throws any error

      Recommendation:
      PAStarter should also work as PAMonitor:
      There should be a monitoring process, at least if I’m using queuing feature, that should check for never ending compression processes and terminate them so the queue can be little bit automated.

      Also,
      There should be multiple attempts at retrying if PA loses access to or is denied, instead of having to see process was stuck for longer duration.

      Or, better, save the parameters I used for keeping the files in compression, and automatically restart the whole compression process after termination the same, of same folders and files set, this should happen in case if compression was stuck.

      Tech Support
    • Using the Queue Feature affects Compression Ratio negatively

      G

      If you use Queue Feature, you are not saving on space, you are just squeezing less.

      Here’s explaination:

      https://youtu.be/XcxG2wxyink

      I did test the same on multiple files, and of different types.

      It does have large difference for each large file you are trying to squeeze.

      Folders with multiple files, just have no benefits if you use Queue Feature

      Tech Support
    • Problems with Color-scheme after upgrade to build 73

      A

      Hello!
      I am using the portable version of PA2021. After switching from build 58 to 73 I have problems with the color-scheme:
      While 58 behaves like expected and showed everything in light or dark colors according to the settings, 73 always shows the lower part of the window in dark colors, no matter whether I select automatic, light or dark.
      This happens on a clean installation of 73 as well as on an update from build 58. I have attached two images generated on the same machine at the same time with the same settings. The upper shows build 73, the lower 58. Is it a bug or some changed setting I miss?
      Thanks for help!
      A.Borque

      PA2021_73.png PA2021_58.png

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • PA shows incorrect archive properties

      G

      If you have tabbed archive browsing(reuse same window for all archive opening)
      and if you open two archives, and right click on older one to view properties it will only show of the recent archive that was opened, on all tabs/archives

      upgraded to 20.0.73

      Tech Support
    • Can I activate PowerArchiver on 2 devices with 1 license?

      2

      Hi.

      I currently own the PowerArchiver Select - lifetime free upgrades and support for PowerArchiver Toolbox English license.

      This license is active on 1 device. Does the license allow me to activate PowerArchiver on a second device that I own? Or do I need a separate license for that?

      Thank you ! :)

      Tech Support
    • No updates for portable version?

      A

      Hello!
      While the installable version of PA 2021 has already received two updates and is at version 20.0.73 the portable version still remains at the initially released build 58. Are there plans to update that version, too?
      Thanks for a reply!

      Tech Support
    • PowerArchiver shell extensions possibly crashing windows explorer.exe

      U

      I’ve been dealing with an intermittent explorer.exe crash for 5-6 years now. It happens randomly and will usually occur multiple times within a single session of an hour or two on my machine when manipulating files through Windows Explorer. explorer.exe is the only thing that ever crashes, so it’s not hardware IMO. I’ve done all hardware diagnostics and RAM is good. I’ve even swapped out motherboards with different brand and even the exact same one and it still crashes. sfc /scannow indicates system files are fine. I’ve done multiple reinstalls of the OS with no positive results. This crashing has happened on Windows 7 64-bit and Windows 10 64-bit. It seemed to get more frequent with Windows 10 after upgrading last year. I’ve also been using PowerArchiver throughout that time period (upgrading over time with new releases). I recently disabled all non-Microsoft extensions via ShellExView and saw no crashes for about 10 days, which is really unusual. I turned back them all back on after 10 days and saw another explorer.exe crash within the hour. So I disabled all 32-bit extensions and saw another crash. Following that I disabled all the PowerArchiver shell extensions and haven’t seen a crash after a day of heavy usage manipulating files within Windows Explorer, which doesn’t happen for me. The crash dumps I’ve captured don’t seem to indicate PowerArchiver is involved but I have a hunch it has something do with PowerArchiver shell extensions. The system even feels smoother with the PA extensions disabled. Windows 10 reliability monitor always has the same type of problem:

      Description Faulting Application Path: C:\WINDOWS\explorer.exe Problem signature Problem Event Name: BEX64 Application Name: explorer.exe Application Version: 10.0.17134.165 Application Timestamp: 4031a9f8 Fault Module Name: StackHash_e78e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_8D_FROM_ntdll+0x000000000009AA54 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e78e Additional Information 2: e78e327659b46c9a0c6916396b253cbf Additional Information 3: cebf Additional Information 4: cebf952c5db535ae7880488aafce55d9 Extra information about the problem Bucket ID: 1a57e4e784fbc735c231c68bd88581a9 (1311047270476906921)

      I know this is a very nebulous explanation but is there any way to link this up to PA shell extensions as the cause? I can provide the crash dumps and additional information if necessary.

      Tech Support
    • Bug in Archive Converter

      T

      When you select “Deflate (.zip, compatible)” as the method, it still converts the archive to a ZIPX format.

      Tech Support
    • UHA support

      D

      Would like to see uha archives supported compression as well as extraction. I use this all the time and it is a very good compression format

      Tech Support
    • Right-Click Compression

      Z

      In windows 10 you can right-click and select send to and the compressed zipped folder and the zip folder will contain the name of the last selected file.

      Does PowerArchiver have a similar function?

      Tom

      Tech Support
    • Cannot convert archive to .zip, always creates .zipx

      C

      Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.

      pa-convert-zip-1.jpg
      pa-convert-zip-2.jpg

      Using the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.

      Tech Support
    • patch beam waste of time

      D

      patchbeam a waste of time never updated with latest version

      Tech Support
    • UI Issue moving between different monitors

      G

      I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
      This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly.

      Tech Support
    • "The specified account already exists" error

      S

      Hi! I came across an issue when I tried to uninstall PowerArch 2013. I got an error “The specified account already exists” which broke the process. I got the same error when I tried to install the current version, without uninstalling the previous one.
      So I can’t uninstall and I can’t install PowerArchiver. Any suggestions? OS Windows 8.1 x64.

      Dariusz

      Tech Support

    Problem with My Clouds

    Tech Support
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    • M
      mslants last edited by

      When attempting to configure a “My Cloud” entry I have no issue with the dialog for naming the cloud entry. But no dialog appears for entering the userid and password information for “OneDrive”.

      PA version is 2015 pro. Installed on Windows Server 2012 R2.

      Am I doing something incorrect or does some supporting product like javascript need to be available on the Windows Server 2012?

      Any direction would be appreciated.

      Thanks Mark

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        Hello,

        to we can not save login/password ourselves, we save it in browser and then call the token to login. So unless default browser supports that, it will not work. It is only way to get application/connection approved by cloud companies.

        M 1 Reply Last reply Reply Quote 0
        • M
          mslants @spwolf last edited by

          The connection did finally work. But upload to Clouds only uploaded 1 byte file. I see that it created a full sized zip file. Is there something I am missing.
          Thanks,
          Mark

          1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware last edited by

            Can you tell us more - what cloud, from what part of PA, etc, etc. Every cloud has code for connection, and there are many ways you can upload a file through PA.

            thanks!

            M 1 Reply Last reply Reply Quote 0
            • M
              mslants @spwolf last edited by

              Within “My Clouds” I setup a OneDrive connection. Then I created a backup job that utilized it. I watched the backup job running (creating the zip file). Upon the completion message box (for the job) I connected to OneDrive to find a one byte file (no content).

              As a another test I then created a “My Clouds” setup for a “Google Drive” connection. Then created a backup job that utilized it. I watched this backup job creating the zip file. Once the completion message box (for the job) appeared I connected to “Google Drive” to verify the upload. The file was there with the expected content.

              Another test not running thru PA I manually via Onedrive uploaded a zip file. Then verified that it had the expected content.
              Thanks,
              Mark

              spwolf 1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware @mslants last edited by

                @mslants:

                Within “My Clouds” I setup a OneDrive connection. Then I created a backup job that utilized it. I watched the backup job running (creating the zip file). Upon the completion message box (for the job) I connected to OneDrive to find a one byte file (no content).

                As a another test I then created a “My Clouds” setup for a “Google Drive” connection. Then created a backup job that utilized it. I watched this backup job creating the zip file. Once the completion message box (for the job) appeared I connected to “Google Drive” to verify the upload. The file was there with the expected content.

                Another test not running thru PA I manually via Onedrive uploaded a zip file. Then verified that it had the expected content.
                Thanks,
                Mark

                thank you for detailed report, we will be checking this very soon!

                1 Reply Last reply Reply Quote 0
                • M
                  Mili conexware last edited by

                  Hi Mark,

                  Thanks for the details. I have checked using the same scenario, by creating a OneDrive account then uploading a backup job to it, through the backup application.

                  Here is a screenshot of the uploaded Backup job showing properly in OneDrive.

                  Also, I used default .zip options to create the backup and upload it. Did you use any specific setting maybe?
                  attachment_p_34438_0_backup-to-onedrive.png

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    mslants @Mili last edited by

                    I had selected “zip” as the compression type. I noticed from your screenshot that you are using the 2016 version. At least from the output file name. My tests were with the 2015 version. Would that make a difference?

                    Thanks.

                    spwolf 1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @mslants last edited by

                      @mslants:

                      I had selected “zip” as the compression type. I noticed from your screenshot that you are using the 2016 version. At least from the output file name. My tests were with the 2015 version. Would that make a difference?

                      Thanks.

                      Could you try 2016 and see if that works? I dont remember that we made any changes to this specifically between versions.

                      Thanks!

                      M 1 Reply Last reply Reply Quote 0
                      • M
                        mslants @spwolf last edited by

                        I am not at the site where the install is having an issue. Can I just download the 2016 version and test without a key to unlock the installed version?

                        M 1 Reply Last reply Reply Quote 0
                        • M
                          mslants @mslants last edited by

                          I ran a test successfully with the 2016 version. This test was not at the site where the issue occurred with the 2015 version. I am attaching a screen shot that shows both the failed 2015 and successful 2016 runs (OneDrive screen).

                          Thanks!
                          attachment_p_34452_0_pa-screen-capture.png

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            can you test with PA 2016 on that specific site? Might be something with some setting as well.

                            If you email us your user info found in Help> About screen, I will tell you if you have free update to 2016. You can PM me as well but email to support at conexware dot come gets into ticketing system and next available person will help you out if I am stuck with Christmas, etc, etc. Thanks!

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              mslants @spwolf last edited by

                              Sorry for the delay in responding. Today I returned to the site where the issue occurs. The issue occurs in the 2015 and 2016 versions. I have narrowed to issue to content in folders and sub folders. I have five high level folders that were selected. In testing I created a job that had only one of the folders. Which I ran for each of the five folders. What I found was that only two of the folders would create the issue (the other three uploaded clean). I am attaching a list of the contents of the two bad folders.

                              Had to split the file in half due to limitations.
                              attachment_p_34573_0_files1.zip
                              attachment_p_34573_1_files2.zip

                              M 1 Reply Last reply Reply Quote 0
                              • M
                                Mili conexware @mslants last edited by

                                @mslants:

                                Sorry for the delay in responding. Today I returned to the site where the issue occurs. The issue occurs in the 2015 and 2016 versions. I have narrowed to issue to content in folders and sub folders. I have five high level folders that were selected. In testing I created a job that had only one of the folders. Which I ran for each of the five folders. What I found was that only two of the folders would create the issue (the other three uploaded clean). I am attaching a list of the contents of the two bad folders.

                                Had to split the file in half due to limitations.

                                Thanks for the info.
                                Tested creating a backup with a similar folder/file structure.
                                Placed a few .doc, .pdf, .xls files in a few subfolders in
                                C:\Users\Public\Test

                                Placed the main folder in a backup and uploaded to onedrive, it uploaded properly it seems

                                can you verify that the created archive shows a larger(proper) size in windows explorer?
                                Also, what happens if you upload the same file to OneDrive manually? Through Clouds>Send to Cloud>Upload

                                screenshot:
                                attachment_p_34576_0_onedrive-upload.png

                                M 1 Reply Last reply Reply Quote 0
                                • M
                                  mslants @Mili last edited by

                                  Sorry but I am not able to get to the site right now for further testing. I feel that it is not necessarily the directory structure. What about long file names (and special characters)? In answer to you question, I monitored the run and saw it create the zip file. Though it did go away after it thought it completed the upload (completion dialog and all). I also have another job setup (exactly the same 5 folders) but zip file is created locally (on the server) and not uploaded to “clouds”. It works as expected. The next time I get to the site I can test your suggestion.
                                  Thanks.

                                  M 1 Reply Last reply Reply Quote 0
                                  • M
                                    Mili conexware @mslants last edited by

                                    thanks for the info!

                                    You mentioned;
                                    @mslants:

                                    In answer to you question, I monitored the run and saw it create the zip file. Though it did go away after it thought it completed the upload (completion dialog and all).

                                    Once you’re able to check it at the site, please check the local destination folder where the backup is supposed to be saved to make sure it is actually there and if it’s a proper file.(larger than 1mb).

                                    I’ll also test with some of the long filenames from your sample.

                                    Thanks!

                                    M 1 Reply Last reply Reply Quote 0
                                    • M
                                      mslants @Mili last edited by

                                      I am certain that the local backup from a backup job not doing the “clouds” backup is working correctly. Is that what you are talking about? If not what folder would I look in for the temporary fie created from a “clouds” backup?

                                      The “clouds” backup job with the bad folders creates only a 1 byte file in the cloud as can be seen in one of the prior screen shots.
                                      Thanks.

                                      M 1 Reply Last reply Reply Quote 0
                                      • M
                                        Mili conexware @mslants last edited by

                                        @mslants:

                                        I am certain that the local backup from a backup job not doing the “clouds” backup is working correctly. Is that what you are talking about? If not what folder would I look in for the temporary fie created from a “clouds” backup?
                                        Thanks.

                                        The “use current folder as temp” is selected by default and that’s the location that it’s being uploaded from, unless that setting is changed in the Compression and Encryption section.

                                        Same exact backup uploads OK to Google Drive but not to OneDrive?
                                        When able to test, let us know the result of uploading the backup to onedrive manually, after it has been created.

                                        Also, if you can, please email us the pbs script you’re using to upload.
                                        I’ll run the same script and have it upload to my OneDrive and maybe(hopefully) it will reproduce it.

                                        Thanks again for spending the time to help

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                                          Mili conexware last edited by

                                          sorry, forgot to mention that you can send the pbs(if possible) to support at conexware dot com

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                                            mslants @Mili last edited by

                                            Will do what you ask next at the site. Yes, to your question on a successful upload to Google Drive with the same folder selection.

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