Problem with My Clouds

mslants

When attempting to configure a “My Cloud” entry I have no issue with the dialog for naming the cloud entry. But no dialog appears for entering the userid and password information for “OneDrive”.

PA version is 2015 pro. Installed on Windows Server 2012 R2.

Am I doing something incorrect or does some supporting product like javascript need to be available on the Windows Server 2012?

Any direction would be appreciated.

Thanks Mark

spwolf

Hello,

to we can not save login/password ourselves, we save it in browser and then call the token to login. So unless default browser supports that, it will not work. It is only way to get application/connection approved by cloud companies.

mslants

The connection did finally work. But upload to Clouds only uploaded 1 byte file. I see that it created a full sized zip file. Is there something I am missing.
Thanks,
Mark

spwolf

Can you tell us more - what cloud, from what part of PA, etc, etc. Every cloud has code for connection, and there are many ways you can upload a file through PA.

thanks!

mslants

Within “My Clouds” I setup a OneDrive connection. Then I created a backup job that utilized it. I watched the backup job running (creating the zip file). Upon the completion message box (for the job) I connected to OneDrive to find a one byte file (no content).

As a another test I then created a “My Clouds” setup for a “Google Drive” connection. Then created a backup job that utilized it. I watched this backup job creating the zip file. Once the completion message box (for the job) appeared I connected to “Google Drive” to verify the upload. The file was there with the expected content.

Another test not running thru PA I manually via Onedrive uploaded a zip file. Then verified that it had the expected content.
Thanks,
Mark

spwolf

@mslants:

Within “My Clouds” I setup a OneDrive connection. Then I created a backup job that utilized it. I watched the backup job running (creating the zip file). Upon the completion message box (for the job) I connected to OneDrive to find a one byte file (no content).

As a another test I then created a “My Clouds” setup for a “Google Drive” connection. Then created a backup job that utilized it. I watched this backup job creating the zip file. Once the completion message box (for the job) appeared I connected to “Google Drive” to verify the upload. The file was there with the expected content.

Another test not running thru PA I manually via Onedrive uploaded a zip file. Then verified that it had the expected content.
Thanks,
Mark

thank you for detailed report, we will be checking this very soon!

Mili

Hi Mark,

Thanks for the details. I have checked using the same scenario, by creating a OneDrive account then uploading a backup job to it, through the backup application.

Here is a screenshot of the uploaded Backup job showing properly in OneDrive.

Also, I used default .zip options to create the backup and upload it. Did you use any specific setting maybe?

mslants

I had selected “zip” as the compression type. I noticed from your screenshot that you are using the 2016 version. At least from the output file name. My tests were with the 2015 version. Would that make a difference?

Thanks.

spwolf

@mslants:

I had selected “zip” as the compression type. I noticed from your screenshot that you are using the 2016 version. At least from the output file name. My tests were with the 2015 version. Would that make a difference?

Thanks.

Could you try 2016 and see if that works? I dont remember that we made any changes to this specifically between versions.

Thanks!

mslants

I am not at the site where the install is having an issue. Can I just download the 2016 version and test without a key to unlock the installed version?

mslants

I ran a test successfully with the 2016 version. This test was not at the site where the issue occurred with the 2015 version. I am attaching a screen shot that shows both the failed 2015 and successful 2016 runs (OneDrive screen).

Thanks!

spwolf

can you test with PA 2016 on that specific site? Might be something with some setting as well.

If you email us your user info found in Help> About screen, I will tell you if you have free update to 2016. You can PM me as well but email to support at conexware dot come gets into ticketing system and next available person will help you out if I am stuck with Christmas, etc, etc. Thanks!

mslants

Sorry for the delay in responding. Today I returned to the site where the issue occurs. The issue occurs in the 2015 and 2016 versions. I have narrowed to issue to content in folders and sub folders. I have five high level folders that were selected. In testing I created a job that had only one of the folders. Which I ran for each of the five folders. What I found was that only two of the folders would create the issue (the other three uploaded clean). I am attaching a list of the contents of the two bad folders.

Had to split the file in half due to limitations.
attachment_p_34573_0_files1.zip
attachment_p_34573_1_files2.zip

Mili

@mslants:

Sorry for the delay in responding. Today I returned to the site where the issue occurs. The issue occurs in the 2015 and 2016 versions. I have narrowed to issue to content in folders and sub folders. I have five high level folders that were selected. In testing I created a job that had only one of the folders. Which I ran for each of the five folders. What I found was that only two of the folders would create the issue (the other three uploaded clean). I am attaching a list of the contents of the two bad folders.

Had to split the file in half due to limitations.

Thanks for the info.
Tested creating a backup with a similar folder/file structure.
Placed a few .doc, .pdf, .xls files in a few subfolders in
C:\Users\Public\Test

Placed the main folder in a backup and uploaded to onedrive, it uploaded properly it seems

can you verify that the created archive shows a larger(proper) size in windows explorer?
Also, what happens if you upload the same file to OneDrive manually? Through Clouds>Send to Cloud>Upload

screenshot:

mslants

Sorry but I am not able to get to the site right now for further testing. I feel that it is not necessarily the directory structure. What about long file names (and special characters)? In answer to you question, I monitored the run and saw it create the zip file. Though it did go away after it thought it completed the upload (completion dialog and all). I also have another job setup (exactly the same 5 folders) but zip file is created locally (on the server) and not uploaded to “clouds”. It works as expected. The next time I get to the site I can test your suggestion.
Thanks.

Mili

thanks for the info!

You mentioned;
@mslants:

In answer to you question, I monitored the run and saw it create the zip file. Though it did go away after it thought it completed the upload (completion dialog and all).

Once you’re able to check it at the site, please check the local destination folder where the backup is supposed to be saved to make sure it is actually there and if it’s a proper file.(larger than 1mb).

I’ll also test with some of the long filenames from your sample.

Thanks!

mslants

I am certain that the local backup from a backup job not doing the “clouds” backup is working correctly. Is that what you are talking about? If not what folder would I look in for the temporary fie created from a “clouds” backup?

The “clouds” backup job with the bad folders creates only a 1 byte file in the cloud as can be seen in one of the prior screen shots.
Thanks.

Mili

@mslants:

I am certain that the local backup from a backup job not doing the “clouds” backup is working correctly. Is that what you are talking about? If not what folder would I look in for the temporary fie created from a “clouds” backup?
Thanks.

The “use current folder as temp” is selected by default and that’s the location that it’s being uploaded from, unless that setting is changed in the Compression and Encryption section.

Same exact backup uploads OK to Google Drive but not to OneDrive?
When able to test, let us know the result of uploading the backup to onedrive manually, after it has been created.

Also, if you can, please email us the pbs script you’re using to upload.
I’ll run the same script and have it upload to my OneDrive and maybe(hopefully) it will reproduce it.

Thanks again for spending the time to help

Mili

sorry, forgot to mention that you can send the pbs(if possible) to support at conexware dot com

mslants

Will do what you ask next at the site. Yes, to your question on a successful upload to Google Drive with the same folder selection.