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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support

    Problem with My Clouds

    Tech Support
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    • M
      mslants last edited by

      When attempting to configure a “My Cloud” entry I have no issue with the dialog for naming the cloud entry. But no dialog appears for entering the userid and password information for “OneDrive”.

      PA version is 2015 pro. Installed on Windows Server 2012 R2.

      Am I doing something incorrect or does some supporting product like javascript need to be available on the Windows Server 2012?

      Any direction would be appreciated.

      Thanks Mark

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        Hello,

        to we can not save login/password ourselves, we save it in browser and then call the token to login. So unless default browser supports that, it will not work. It is only way to get application/connection approved by cloud companies.

        M 1 Reply Last reply Reply Quote 0
        • M
          mslants @spwolf last edited by

          The connection did finally work. But upload to Clouds only uploaded 1 byte file. I see that it created a full sized zip file. Is there something I am missing.
          Thanks,
          Mark

          1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware last edited by

            Can you tell us more - what cloud, from what part of PA, etc, etc. Every cloud has code for connection, and there are many ways you can upload a file through PA.

            thanks!

            M 1 Reply Last reply Reply Quote 0
            • M
              mslants @spwolf last edited by

              Within “My Clouds” I setup a OneDrive connection. Then I created a backup job that utilized it. I watched the backup job running (creating the zip file). Upon the completion message box (for the job) I connected to OneDrive to find a one byte file (no content).

              As a another test I then created a “My Clouds” setup for a “Google Drive” connection. Then created a backup job that utilized it. I watched this backup job creating the zip file. Once the completion message box (for the job) appeared I connected to “Google Drive” to verify the upload. The file was there with the expected content.

              Another test not running thru PA I manually via Onedrive uploaded a zip file. Then verified that it had the expected content.
              Thanks,
              Mark

              spwolf 1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware @mslants last edited by

                @mslants:

                Within “My Clouds” I setup a OneDrive connection. Then I created a backup job that utilized it. I watched the backup job running (creating the zip file). Upon the completion message box (for the job) I connected to OneDrive to find a one byte file (no content).

                As a another test I then created a “My Clouds” setup for a “Google Drive” connection. Then created a backup job that utilized it. I watched this backup job creating the zip file. Once the completion message box (for the job) appeared I connected to “Google Drive” to verify the upload. The file was there with the expected content.

                Another test not running thru PA I manually via Onedrive uploaded a zip file. Then verified that it had the expected content.
                Thanks,
                Mark

                thank you for detailed report, we will be checking this very soon!

                1 Reply Last reply Reply Quote 0
                • M
                  Mili conexware last edited by

                  Hi Mark,

                  Thanks for the details. I have checked using the same scenario, by creating a OneDrive account then uploading a backup job to it, through the backup application.

                  Here is a screenshot of the uploaded Backup job showing properly in OneDrive.

                  Also, I used default .zip options to create the backup and upload it. Did you use any specific setting maybe?
                  attachment_p_34438_0_backup-to-onedrive.png

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    mslants @Mili last edited by

                    I had selected “zip” as the compression type. I noticed from your screenshot that you are using the 2016 version. At least from the output file name. My tests were with the 2015 version. Would that make a difference?

                    Thanks.

                    spwolf 1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @mslants last edited by

                      @mslants:

                      I had selected “zip” as the compression type. I noticed from your screenshot that you are using the 2016 version. At least from the output file name. My tests were with the 2015 version. Would that make a difference?

                      Thanks.

                      Could you try 2016 and see if that works? I dont remember that we made any changes to this specifically between versions.

                      Thanks!

                      M 1 Reply Last reply Reply Quote 0
                      • M
                        mslants @spwolf last edited by

                        I am not at the site where the install is having an issue. Can I just download the 2016 version and test without a key to unlock the installed version?

                        M 1 Reply Last reply Reply Quote 0
                        • M
                          mslants @mslants last edited by

                          I ran a test successfully with the 2016 version. This test was not at the site where the issue occurred with the 2015 version. I am attaching a screen shot that shows both the failed 2015 and successful 2016 runs (OneDrive screen).

                          Thanks!
                          attachment_p_34452_0_pa-screen-capture.png

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            can you test with PA 2016 on that specific site? Might be something with some setting as well.

                            If you email us your user info found in Help> About screen, I will tell you if you have free update to 2016. You can PM me as well but email to support at conexware dot come gets into ticketing system and next available person will help you out if I am stuck with Christmas, etc, etc. Thanks!

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              mslants @spwolf last edited by

                              Sorry for the delay in responding. Today I returned to the site where the issue occurs. The issue occurs in the 2015 and 2016 versions. I have narrowed to issue to content in folders and sub folders. I have five high level folders that were selected. In testing I created a job that had only one of the folders. Which I ran for each of the five folders. What I found was that only two of the folders would create the issue (the other three uploaded clean). I am attaching a list of the contents of the two bad folders.

                              Had to split the file in half due to limitations.
                              attachment_p_34573_0_files1.zip
                              attachment_p_34573_1_files2.zip

                              M 1 Reply Last reply Reply Quote 0
                              • M
                                Mili conexware @mslants last edited by

                                @mslants:

                                Sorry for the delay in responding. Today I returned to the site where the issue occurs. The issue occurs in the 2015 and 2016 versions. I have narrowed to issue to content in folders and sub folders. I have five high level folders that were selected. In testing I created a job that had only one of the folders. Which I ran for each of the five folders. What I found was that only two of the folders would create the issue (the other three uploaded clean). I am attaching a list of the contents of the two bad folders.

                                Had to split the file in half due to limitations.

                                Thanks for the info.
                                Tested creating a backup with a similar folder/file structure.
                                Placed a few .doc, .pdf, .xls files in a few subfolders in
                                C:\Users\Public\Test

                                Placed the main folder in a backup and uploaded to onedrive, it uploaded properly it seems

                                can you verify that the created archive shows a larger(proper) size in windows explorer?
                                Also, what happens if you upload the same file to OneDrive manually? Through Clouds>Send to Cloud>Upload

                                screenshot:
                                attachment_p_34576_0_onedrive-upload.png

                                M 1 Reply Last reply Reply Quote 0
                                • M
                                  mslants @Mili last edited by

                                  Sorry but I am not able to get to the site right now for further testing. I feel that it is not necessarily the directory structure. What about long file names (and special characters)? In answer to you question, I monitored the run and saw it create the zip file. Though it did go away after it thought it completed the upload (completion dialog and all). I also have another job setup (exactly the same 5 folders) but zip file is created locally (on the server) and not uploaded to “clouds”. It works as expected. The next time I get to the site I can test your suggestion.
                                  Thanks.

                                  M 1 Reply Last reply Reply Quote 0
                                  • M
                                    Mili conexware @mslants last edited by

                                    thanks for the info!

                                    You mentioned;
                                    @mslants:

                                    In answer to you question, I monitored the run and saw it create the zip file. Though it did go away after it thought it completed the upload (completion dialog and all).

                                    Once you’re able to check it at the site, please check the local destination folder where the backup is supposed to be saved to make sure it is actually there and if it’s a proper file.(larger than 1mb).

                                    I’ll also test with some of the long filenames from your sample.

                                    Thanks!

                                    M 1 Reply Last reply Reply Quote 0
                                    • M
                                      mslants @Mili last edited by

                                      I am certain that the local backup from a backup job not doing the “clouds” backup is working correctly. Is that what you are talking about? If not what folder would I look in for the temporary fie created from a “clouds” backup?

                                      The “clouds” backup job with the bad folders creates only a 1 byte file in the cloud as can be seen in one of the prior screen shots.
                                      Thanks.

                                      M 1 Reply Last reply Reply Quote 0
                                      • M
                                        Mili conexware @mslants last edited by

                                        @mslants:

                                        I am certain that the local backup from a backup job not doing the “clouds” backup is working correctly. Is that what you are talking about? If not what folder would I look in for the temporary fie created from a “clouds” backup?
                                        Thanks.

                                        The “use current folder as temp” is selected by default and that’s the location that it’s being uploaded from, unless that setting is changed in the Compression and Encryption section.

                                        Same exact backup uploads OK to Google Drive but not to OneDrive?
                                        When able to test, let us know the result of uploading the backup to onedrive manually, after it has been created.

                                        Also, if you can, please email us the pbs script you’re using to upload.
                                        I’ll run the same script and have it upload to my OneDrive and maybe(hopefully) it will reproduce it.

                                        Thanks again for spending the time to help

                                        1 Reply Last reply Reply Quote 0
                                        • M
                                          Mili conexware last edited by

                                          sorry, forgot to mention that you can send the pbs(if possible) to support at conexware dot com

                                          M 1 Reply Last reply Reply Quote 0
                                          • M
                                            mslants @Mili last edited by

                                            Will do what you ask next at the site. Yes, to your question on a successful upload to Google Drive with the same folder selection.

                                            1 Reply Last reply Reply Quote 0
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