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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support

    Problem with FTP connection

    Tech Support
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    • P
      phil last edited by

      Hi all,

      W10 with latest updates…

      I’m just realizing I can get no more FTP connection with 15.04.03, with none of the servers I’m usually connecting with.

      It used to be OK with older versions.

      What happens please ? :eek:

      Phil
      French translator

      1 Reply Last reply Reply Quote 0
      • P
        phil last edited by

        Me again, sorry.

        I made a new fresh install with “repair” option, and it seems to be OK now.

        I think updating with patchbeam went kind of wrong !

        Good day all. ;)

        1 Reply Last reply Reply Quote 0
        • M
          Mili conexware last edited by

          Thanks for letting us know phil! Glad it worked out :)

          1 Reply Last reply Reply Quote 0
          • P
            phil last edited by

            hi,

            i think there’s a real problem with ftp connections !

            doesn’t work again… but works very fine with Filezilla or synchback pro

            thank you

            phil
            french translator

            spwolf 1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware @phil last edited by

              @phil:

              hi,

              i think there’s a real problem with ftp connections !

              doesn’t work again… but works very fine with Filezilla or synchback pro

              thank you

              phil
              french translator

              what seems to be the problem, cant connect or?

              1 Reply Last reply Reply Quote 0
              • P
                phil last edited by

                hi,

                yes, can’t connect at all, says user and password are bad, but they are OK with other software

                i did a clean install a few days ago, just after that it did work, but after a restart, problem appears again…

                thanks

                1 Reply Last reply Reply Quote 0
                • M
                  Mili conexware last edited by

                  It connects fine for me here whenever I try to log in.
                  does not work for you on some servers and works fine on others for example?

                  1 Reply Last reply Reply Quote 0
                  • P
                    phil last edited by

                    hi,

                    all of them…

                    1 Reply Last reply Reply Quote 0
                    • RJWaring
                      RJWaring last edited by

                      Hi Phil,

                      Before going further just check or confirm that you have tried your FTP Connections via Passive Mode ‘Disabled’ or ‘Enabled’. If that doesn’t work and as time consuming this may be please try the following;

                      1. uninstall Powerarchiver and all it’s other drivers and software ie Virtual Driver & Patchbeam then delete it’s location within your Program Files.

                      (Its worth if not already , downloading CCleaner for free and using their disc cleaner and registry repair a few times after you have removed powerarchiver and rebooted)

                      2. Make sure Windows is up to date with the latest updates.

                      3. Download the Powerarchiver and run a clean install.

                      4. Configure PowerArchiver from scratch not importing any backups or cloud imports.

                      Try the FTP Feature then and let us know if you get anywhere with it?

                      If your still unable to get through to your FTP Service after all of the above let us know.

                      1 Reply Last reply Reply Quote 0
                      • P
                        phil last edited by

                        good day sir richard, and all of you

                        I did what you suggested, deinstall, ccleaner, restart and reinstall PA

                        ftp connections are OK again !

                        i think the problem occured with the latest update via patchbeam, but as I said before, i did make a reparation install a few days ago, that made ftp work for only one day ! it was broken again after the first morning restart ! very stange to me !

                        hope tomorrow will be ok !

                        thanks again to you !

                        RJWaring 1 Reply Last reply Reply Quote 0
                        • RJWaring
                          RJWaring @phil last edited by

                          Your more than welcome Phil I myself have suffered the odd ftp issue it’s a mixture of patch beam and certain files or registry items not registering correctly. I really can’t be too sure as it’s not something that happens too often.

                          But my advice would be give it a few days testing and if you suffer no more issues make a backup of your settings to cloud or file with the version and date in the file name ie pa_160018_121015. That way if issues occur you can run a clean up then restore to a known working config relevant to the version you installed. .

                          If you have problems or questions we are always here to help.

                          P 1 Reply Last reply Reply Quote 0
                          • P
                            phil @RJWaring last edited by

                            thank you !

                            1 Reply Last reply Reply Quote 0
                            • P
                              phil last edited by

                              hi,

                              after a few days, the problem is back again…
                              FTP connections are down with PA… but still works with other software… something I don’t understand.

                              bye.

                              1 Reply Last reply Reply Quote 0
                              • M
                                Mili conexware last edited by

                                can you provide a sample FTP account that you cannot log into and that we can try here?
                                You can email the info to support at conexware dot com

                                we’ll take a look

                                1 Reply Last reply Reply Quote 0
                                • M
                                  Mili conexware last edited by

                                  Also, please export your settings and please .cab them and send them over as well. thanks

                                  1 Reply Last reply Reply Quote 0
                                  • P
                                    phil last edited by

                                    hi,

                                    please try this one, anonymous, working with Filezilla but not with PA
                                    attachment_p_34204_0_pa-mallet-ftp-problem.cab

                                    M 1 Reply Last reply Reply Quote 0
                                    • M
                                      Mili conexware @phil last edited by

                                      @phil:

                                      hi,

                                      please try this one, anonymous, working with Filezilla but not with PA

                                      got it, reproduced, many thanks!

                                      1 Reply Last reply Reply Quote 0
                                      • M
                                        Mili conexware last edited by

                                        the FTP address in the PA FTP profile end in extension .pdf
                                        I notice that FileZille removes the extension when logging in and logs into the ftp (.com) properly.

                                        If you use ftp2.kasperskyftp.com only, as the ftp address, it will work in PA as well

                                        1 Reply Last reply Reply Quote 0
                                        • P
                                          phil last edited by

                                          no, it won’t

                                          i did try this before ;)

                                          just to check again, i just tried 30 seconds from now, doesn’t work… (ftp2.kasperskyftp.com)

                                          1 Reply Last reply Reply Quote 0
                                          • M
                                            Mili conexware last edited by

                                            can you try with this .reg please

                                            thanks
                                            attachment_p_34208_0_pa-mallet-ftp-problem.cab

                                            1 Reply Last reply Reply Quote 0
                                            • P
                                              phil last edited by

                                              no better, sorry…

                                              hope this reg didn’t change too much my registry, huh ?? ;-)

                                              1 Reply Last reply Reply Quote 0
                                              • M
                                                Mili conexware last edited by

                                                not much :))
                                                (just edited the kaspersky ft[ server address)

                                                been testing, but always connects properly.
                                                Basically, you just start PA, go to FTP tab, select server and click Connect?
                                                Just want to make sure we are going about it the same way.

                                                1 Reply Last reply Reply Quote 0
                                                • P
                                                  phil last edited by

                                                  yes yes, as you say !

                                                  just to remind you, i already made it work !

                                                  1 Reply Last reply Reply Quote 0
                                                  • P
                                                    phil last edited by

                                                    Hi again,

                                                    just an idea, could you check these CCleaner REGS please, some PA components are inside (attachment) : something bad ??
                                                    i won’t be able to talk here until tomorrow night, so back in 24 hrs !
                                                    attachment_p_34212_0_pa-ccleaner.cab

                                                    1 Reply Last reply Reply Quote 0
                                                    • spwolf
                                                      spwolf conexware last edited by

                                                      maybe some PA setting for FTP changes, did you send Mili via email your settings? That way he can check with your updated setting to see if it works on his computer… i assume he is testing with ones that work for you :-)

                                                      1 Reply Last reply Reply Quote 0
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