PowerArchiver Liscense

[i_am_jim]

A few years ago I purchased PowerArchiver. I recently installed Windows 8 and just downloaded the latest copy. I tried to use my registration code and it was not accepted. Will I have to buy again to use the current version?

If the answer is yes, will older versions run on Windows 8?

[spwolf]

You need to login to your account and check there, if you are home user, you have free update under Free Updates, just click on resend codes.

http://www.conexware.com/shop/

[i_am_jim]

I did all that and when I enter the new code I get this:

[spwolf]

Click on Offline tab in that window and you can enter your codes… thats Online tab right now… it is same registration window, you will see it top left.

[i_am_jim]

That doesn’t work either. Is my “Registration Name” my email address I use to log on to the website or the name I used when I first bought the program (I’ve tried both) or what?

[spwolf]

Registration Name you got in your license email, next to registration code. Both are in the email you got when you clicked on Resend Codes next to PA 2013.

[i_am_jim]

That’s what I’m using, so I just sent an email to Support at ConeX showing them the jumbled email I got and asking what to do now.

I couldn’t post the message here because it contains my name, email address and the registration number.

[Mili]

Hello,
Your support ticket should have been replied. Let us know if it worked for you
Thanks

[i_am_jim]

It hasn’t arrived yet

[Mili]

I have your account email address and will contact you there directly

[i_am_jim]

I have replied to your email. Somebody from ConeX sent me a password change message. I don’t need a new password.

[i_am_jim]

I just got an email with this in it

Ticket ID: 33840
Subject: Re: ConeXware/PowerArchiver Account Password
Department: General
Priority: Default
Status: Open

It also included another new password. Please stop changing my password. I didn’t need a new password and now it has been changed twice.

[i_am_jim]

Finally. That one seems to have worked. The message itself was the same jumble as the first one but the registration code was different and I think it worked.

[spwolf]

p.s. We never got the email your forwarded - i later on found it in spam box. It was garbled because of your Eudora not supporting unicode email text. It is only email client that was widely used and not supporting the unicode. I know because i used it before as well :-).