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[ocp1000]

Hello,
When I open an archive and press the “Extract” button, PowerArchiver just hangs for 5-6 seconds before showing me the file directory tree.
I tried changing the settings so it’ll always point to my “My Documents” settings, but this also causes the software to hang.

It happens for every archive, regardless of size.
I’m using Windows 7 64Bit with PowerArchiver version 13.03.02

Any ideas why this is happening?

[Mili]

Just tested it on a very slop computer and the extract dialog appears in a one second approximately.

Is there an Anti Virus application that may be slowing it down?
Or a network location that takes time to read upon opening the extract/browse dialog?

[ocp1000]

I do have an anti-virus (NOD32) but I’ve switched it off; Still, it takes 5-6 seconds. I’m not connected to any network.
I tried installing different compression utilities, but the slowness seems to affect only PowerArchiver.
Is there some debug log I can look at / send you for analysis?

[spwolf]

@ocp1000:

Hello,
When I open an archive and press the “Extract” button, PowerArchiver just hangs for 5-6 seconds before showing me the file directory tree.
I tried changing the settings so it’ll always point to my “My Documents” settings, but this also causes the software to hang.

It happens for every archive, regardless of size.
I’m using Windows 7 64Bit with PowerArchiver version 13.03.02

Any ideas why this is happening?

did it work faster before? And if so, what happened in between?
Even AV shouldnt be slowing it down, there is no reason for it - but additionally, disabling AV wont actually disable AV, it continues working in the bg, you gotta uninstall it quickly and check (and of course install again).

Try setting some simple folder to be default and see what happens then. Something like C:\test.

[ocp1000]

@spwolf:

did it work faster before? And if so, what happened in between?
Even AV shouldnt be slowing it down, there is no reason for it - but additionally, disabling AV wont actually disable AV, it continues working in the bg, you gotta uninstall it quickly and check (and of course install again).

Try setting some simple folder to be default and see what happens then. Something like C:\test.

I completely uninstalled my anti-virus software and still no change, it take 3-4 seconds until I see my directory listing after pressing the “Extract” button.
As for your question whether this worked faster before, the answer is Yes. The only changes that I’ve made were these:
1. Reinstalled Windows 7 ultimate SP1, this time the 64bit version (my previous version was 32bit).
2. Installed a second hard drive so now I have 2 physical drives.

I also don’t have a “weak” computer spec: Intel Core-i7 930 2966MHz with 4GB memory.

Any idea why this is happening?
Is there a debug feature I can turn on and send a debug log to identify the problem? I really like this software but this issue is driving me nuts.

[spwolf]

Hi,

I am sorry for your troubles - lets see what happens with Beta coming out next week and we will start troubleshooting from there.

thank you!

[ocp1000]

@spwolf:

Hi,

I am sorry for your troubles - lets see what happens with Beta coming out next week and we will start troubleshooting from there.

thank you!

I’ve installed the latest BETA (version 14.00.17) and the issue persists.
How can I send you a debug log?