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    • Config settings doesn't impact PA behaviour...

      pirrbe

      PA2023 Win10, (same problem with older releases but never reported)
      PA Soft is installed on partition D. (exclusive for installed progs)
      Then I created on my partition G: the folders as configured in PA Settings ‘Folders’.

      0fcf1b09-1b91-4b74-b250-f8cf908a3348-Ashampoo_Snap_maandag 20 maart 2023_11h54m34s.png

      Screenshot 2023-03-20 121152.png

      The problem : Any activity on PA is saved in these folders…
      PA ignores them and still use the default settings. Whats wrong ? Regards, Pirrbe

      Tech Support
    • Missing pdf markups in pdf preview

      L

      I am still using Powerarchiver 2022 and it does not show pdf markups in the preview. Is there a setting to get version 2022 to show pdf markups in the preview? If not, does this work in version 2023?

      Tech Support
    • Question about PA Files...

      T

      The question that I have about PA archives is what happens if say ConeXware, as a company, dies in the future? What happens to any PA files that are created today? Can these files be decompressed with a copy of a PowerArchiver that can no longer phone home to the mothership thus can’t be registered or activated?

      I mean, I can understand that new PA files wouldn’t be able to be created if the program isn’t registered but what about an un-registered copy because well, the question that I posed above?

      It’s questions like this that make me not want to store anything really valuable in PA files out of fear that I, at some point in the future, might lose access to said data inside those files. OK, 7ZIP might not be able to compress as heavily as PA but at least it’s open source and any 7ZIP files will still be able to be read and decompressed ten, twenty, or fifty years from now.

      Tech Support
    • Functions in Windows 11 context menu no longer work after last Windows Update

      T

      For some reason, the PowerArchiver functions in the Windows 11 context menu no longer work after the last Windows Update. Only the functions in the classic context menu function as they should.

      I’ve tried uninstalling PowerArchiver and using RevoUninstaller to remove all bits and pieces that were left behind and did a clean install of PowerArchiver, it didn’t fix the issue. Other items in the Windows 11 context menu work.

      Tech Support
    • Multi Extract doesn't extract in parallel in Windows 11

      Z

      Is this a known problem? Is there a fix coming? This is a primary reason I buy PA.

      I’ve tried both methods I know to extract multiple zips at the same time. 1) Multi Extract feature in the GUI. 2) In Windows File Explorer, select multiple zips, right click, use PA context menu to Extract or Extract To…

      Is there a setting I missed? Or maybe it really is processing in parallel, but I can’t detect it? Nothing tells me in the Processes in Task Manager that multiple PA extracts are running. And my CPU, memory and disk resources do not look like a lot of extracts are running.

      I’m using PA 2022 Standard version 21.00.18 on Windows 11 Pro version 10.0.22621 Build 22621.

      Tech Support
    • Functions in Windows 11 Context Menu don't work in some directories

      P

      In the latest version of PA, on W11 (latest build/SP) when you try to use the first level context menu - NOTHING HAPPENS (particularly when you do this from Downloads or Documents folders) - however I noticed that it DOES WORK when you use the context menu from the Desktop. Going to the second level context menu does work however.

      Tech Support
    • PA 2023 Preview versus PA2022

      pirrbe

      Is the version Preview 2023 also considered to be tested by the testteam ? In the past we got messages in the forum for testing out version x.x, to be downloaded by fastring, or I missed the one for 2023. (I discovered 2023 on the official web…)
      CU, Pirrbe

      .

      Tech Support
    • Missing virtual driver in Patchbeam

      pirrbe

      PA 2023 22.00.08
      Long time no seeing. So I start up the new year with a first problem : the virtual driver cannot be installed. Reason : it is missing in the Fast Ring PatchBeam Update Service…
      Virtual driver PA 2023-01-28 152607.png
      It seems a standard problem with new releases :-)
      Can I have a link or can it be fixed. Thank you. CU later

      Tech Support
    • How to get a registering code?

      N

      Hi there, been a user since 13 years now and in past whenever I had a problem or question I could email, however since 3 weeks it seems like everybody is dead?

      Anyway, as kind of a last resort, I post this email a 4th time but in this forum instead now, in the hope for help:
      "This is the 3rd time I am emailing you guys as I am missing a working code for the preview of Power Archiver 2023

      Can you please help me? I am a 13 years lasting customer of yours, and I am shocked thatr for whatever reason my support tickets are ignored now, why?

      thanks in advance!
      All the best!
      Joerg"

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • PA 21.00.18 Action / Test behaves oddly for me on .PA files

      Brian Gregory

      PA 21.00.18 running on Windows 7 64 bit.
      I made a big .PA file and thought I’d check it was made correctly with Menu / Actions / Test.
      Discovered:
      a) PA always issues a UAC prompt to do this!
      b) PA always says there are many errors in PA files.

      Tech Support
    • PA 21.00.18 testing via context menu causes extraction of files

      D

      When the function for testing archives is invoked via the shell context menu (PowerArchiver > Test) then all the files in the archive get extracted to the current folder.

      The test dialog reports as many errors as there are files in the archive but it fails to give any hint as to which files are supposed to be erroneous or what the nature of the problem might be. Comparing the extracted files to the originals shows no differences at all.

      The .7z in question was produced with maximised compression settings in 7zip (taking forever but resulting in smaller archives than .7z produced by PowerArchiver with maximised settings). Therefore I wanted to see whether PowerArchiver can at least test .7z that it produced itself. Hence I had PowerArchiver convert a .pa with the same contents to .7z. There weren’t any errors reported but the resulting .7z contained fewer than half of the files contained in the .pa (137 of 366), so I scratched that test.

      Performance is abysmal when testing via the context menu (e.g. almost 2 minutes for testing a .7z that 7zip tests in 4 seconds), but that is most likely due to the fact that the extracted files are written to disk. Testing the same .7z in the PowerArchiver GUI takes only 8 seconds but causes the mysterious appearance of a UAC dialog, as reported elsewhere.

      The testing function is vital because PowerArchiver has a history of producing archives that it cannot unpack without errors or that do not conform to the respective file format standards (e.g. ZIP) so that other programs report them as erroneous.

      The point of creating archives is that the files in them will most likely have to be extracted at some point. If the extraction cannot be guaranteed to produce correct results then the whole program is absolutely pointless. Actually, worse than pointless - it causes data loss and hence damage.

      Tech Support

    Version 13.03.01 does not start

    Tech Support
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    • J
      joakim_46 Alpha Testers last edited by

      After updating to version 13.03.01 Powerarchiver does not start on my system at all. I already uninstalled it, removed all Powerarchiver registry settings, but same thing happens. I checked Task Manager and the process is not there. I’m using Windows 7 x64.

      Version 13.01.03 works just fine.

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        maybe antivirus?

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          did you try full install? There is nothing major changed… we have win7 x64 and it works fine there.

          J 1 Reply Last reply Reply Quote 0
          • J
            joakim_46 Alpha Testers @spwolf last edited by

            Yes, I uninstalled it. Deleted all registry entries. Installed again and does not start. I have Kaspersky Anti-Virus 2013.

            J 1 Reply Last reply Reply Quote 0
            • J
              joakim_46 Alpha Testers @joakim_46 last edited by

              All right, installed it again, with anti-virus disabled, and still no go. Installed version 13.01.03 and it works perfectly. So, there’s really something wrong with this build.

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                no error message, nothing, just nothing?

                J 1 Reply Last reply Reply Quote 0
                • J
                  joakim_46 Alpha Testers @spwolf last edited by

                  @spwolf:

                  no error message, nothing, just nothing?

                  Yes, no error message, nothing. And the process is not running in background.

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    Antivirus cant be disabled except with uninstall. If you just disable it via switch, it still works. I tested it on Virus Total few days ago and now again and it has no false positives so it shouldnt be that. I will still try to download Kaspersky myself and try it but….

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      joakim_46 Alpha Testers @spwolf last edited by

                      Kaspersky detected no threat, and nothing was deleted/quarantined.

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        did you try going into program files and launching it by itself? (powerarc.exe)?
                        If not, try it… and try backup and burner too… what happens?

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          joakim_46 Alpha Testers @spwolf last edited by

                          I tried PABackup.exe, PABurntools.exe and Powerarc.exe manually and none of them works, just the same nothing happens.

                          1 Reply Last reply Reply Quote 0
                          • J
                            joakim_46 Alpha Testers last edited by

                            I’ve the error from system event viewer

                            Nome da aplicação com falha: POWERARC.EXE, versão: 13.3.1.0, carimbo de data/hora: 0x2a425e19
                            Nome do módulo com falha: POWERARC.EXE, versão: 13.3.1.0, carimbo de data/hora: 0x2a425e19
                            Código de excepção: 0xc0000005
                            Desvio de falha: 0x00e36000
                            ID do processo com falha: 0x115c
                            Data/hora de início da aplicação com falha: 0x01cdf901b9327d7e
                            Caminho da aplicação com falha: C:\Program Files (x86)\PowerArchiver\POWERARC.EXE
                            Caminho do módulo com falha: C:\Program Files (x86)\PowerArchiver\POWERARC.EXE
                            ID do Relatório: f6e384e8-64f4-11e2-9ab5-8c89a5e5f225

                            You can download report here: https://cloudpt.pt/link/14de4cd3-5ce8-4e89-9026-fac5ff1157dd/Report.wer

                            PowerArchiver installer CRC32 is 1CC1A181 is this correct?

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              do you see ConeXware, Inc as signature when you doubleclick on installer? If so, that it is properly downloaded, otherwise signature would be broken.

                              You tried both full install and PB update I guess?

                              I will check with team tomorrow on what has changed on all 3 executables. What about pastarter, that works?

                              J 1 Reply Last reply Reply Quote 0
                              • J
                                joakim_46 Alpha Testers @spwolf last edited by

                                Installer’s digital signature is authentic and it is not broken, so installer is ok.

                                First I updated it using PatchBeam, and noticing that it did not work, rebooted computer. Then tried again, no luck. Uninstalled, deleted registry entries and installed again, and again, nothing.

                                PAStarter.exe works, I get icon on system tray, but If I select to launch PowerArchiver, nothing happens.

                                Meanwhile, I will have to use version 13.01.03 until you figure the problem.

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  can you hop onto the little chat box to the bottom right of the screen?

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    joakim_46 Alpha Testers last edited by

                                    Already replied on the chat box, but it’s located on the top of the screen.

                                    D 1 Reply Last reply Reply Quote 0
                                    • D
                                      davidsplash @joakim_46 last edited by

                                      what version of windows are you using?

                                      J 1 Reply Last reply Reply Quote 0
                                      • J
                                        joakim_46 Alpha Testers @davidsplash last edited by

                                        @davidsplash:

                                        what version of windows are you using?

                                        Windows 7 x64 SP1

                                        1 Reply Last reply Reply Quote 0
                                        • J
                                          joakim_46 Alpha Testers last edited by

                                          Version 13.03.02 fixed the problem.

                                          1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware last edited by

                                            Cool… it was some feature we added to 13.02 in September… thanks for the report and all the help.

                                            J 1 Reply Last reply Reply Quote 0
                                            • J
                                              joakim_46 Alpha Testers @spwolf last edited by

                                              Ok, having the same problem again, this time with PowerArchiver 14.0.16.0 beta. PowerArchiver does not start, but PAstarter.exe loads correctly.

                                              spwolf 1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware @joakim_46 last edited by

                                                @joakim_46:

                                                Ok, having the same problem again, this time with PowerArchiver 14.0.16.0 beta. PowerArchiver does not start, but PAstarter.exe loads correctly.

                                                did we troubleshoot it via email last time? if so, send us that email again (fwd the conversation), so we can figure it out quickly… thanks a lot.

                                                J 1 Reply Last reply Reply Quote 0
                                                • J
                                                  joakim_46 Alpha Testers @spwolf last edited by

                                                  Last time you troubleshoot it by chat, I don’t have the conversation. But you sent me a different executable which fixed the non loading issue. If I recall correctly it was something you changed, maybe compiler options, don’t really recall.

                                                  1 Reply Last reply Reply Quote 0
                                                  • spwolf
                                                    spwolf conexware last edited by

                                                    i have sent you an email….

                                                    J 1 Reply Last reply Reply Quote 0
                                                    • J
                                                      joakim_46 Alpha Testers @spwolf last edited by

                                                      Thank you, but unfortunately it did not work, still getting event log, application closes without visible activity.

                                                      1 Reply Last reply Reply Quote 0
                                                      • spwolf
                                                        spwolf conexware last edited by

                                                        ok, so we know what it is now…

                                                        J 1 Reply Last reply Reply Quote 0
                                                        • J
                                                          joakim_46 Alpha Testers @spwolf last edited by

                                                          @spwolf:

                                                          ok, so we know what it is now…

                                                          Glad to be helpful ;)

                                                          1 Reply Last reply Reply Quote 0
                                                          • J
                                                            joakim_46 Alpha Testers last edited by

                                                            Just updated to version 13.0.20 (beta 4) through patchbeam, and it does not start again. Application error in event log again.

                                                            1 Reply Last reply Reply Quote 0
                                                            • spwolf
                                                              spwolf conexware last edited by

                                                              we sent you new release to try the solve the problem, instead of turning option that causes it off… you can email me directly in the future… thanks.

                                                              J 1 Reply Last reply Reply Quote 0
                                                              • J
                                                                joakim_46 Alpha Testers @spwolf last edited by

                                                                Just tried version 14.0.0.28 and the problem is still there, does not start. Again application error on event viewer.

                                                                1 Reply Last reply Reply Quote 0
                                                                • J
                                                                  joakim_46 Alpha Testers last edited by

                                                                  Now tried version 14.0.31 and no luck either. Issue is not fixed yet. Is it going to be fixed?

                                                                  1 Reply Last reply Reply Quote 0
                                                                  • spwolf
                                                                    spwolf conexware last edited by

                                                                    its complicated, email us as usual, and we will send you final build with your fix.

                                                                    1 Reply Last reply Reply Quote 0
                                                                    • J
                                                                      joakim_46 Alpha Testers last edited by

                                                                      Version 14.01.06 finally solves this issue. No need to ask for a special version just for me :)

                                                                      1 Reply Last reply Reply Quote 0
                                                                      • spwolf
                                                                        spwolf conexware last edited by

                                                                        yep :-)

                                                                        1 Reply Last reply Reply Quote 0
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