W10 Pro 22H2 - 64 -bit
PA 22.00.06 (PA 2023)
It has been the case with previous versions of PowerArchiver, but I had hoped that the latest might behave differently. Not so, I’m afraid.
I have, for various obscure reasons, created a few .pa archives, mainly in the hope that they will save me some more space. From time to time, I use the “Test” option to check that important archives are OK and uncorrupted.
With every .pa archive I’ve tested, the process runs through OK but then reports that there are errors. This is always the number of files in the archive e.g. if 11 files, then 11 errors reported.
In the .pa, I can:-preview the files (usually PDF) extract some or all files and look at or use them convert the .pa to a .zip or .zipx archive, which then works fine and tests without errors
Is it the case that the Test routine isn’t designed for .pa archives, or is there another reason? Although the .pa seems to function properly, despite the test reporting errors, I would like to be sure that every .pa is OK and not “broken”.
Some of the .pas are quite old and produced with earlier PA versions (they are truly “archives”). If I extract all the files in the old .pa, create a new, fresh .pa and add back the files to that, then test the new, no errors (at least in the .pa I’ve tried this on) are reported. This would suggest a mismatch between old .pas and newer versions of PA itself.
For some reason, the PowerArchiver functions in the Windows 11 context menu no longer work after the last Windows Update. Only the functions in the classic context menu function as they should.
I’ve tried uninstalling PowerArchiver and using RevoUninstaller to remove all bits and pieces that were left behind and did a clean install of PowerArchiver, it didn’t fix the issue. Other items in the Windows 11 context menu work.
I installed powarc-macos20001.dmg and I am attempting to create a password protected zip file. When I create the zip in the UI it doesn’t write the file to the destination folder. No error message is displayed. The PA app has full folder permission. I’m new to Mac, but have been running PA on Windows for a long time.
Will there be a new version of the Mac version soon?
Hi! I came across an issue when I tried to uninstall PowerArch 2013. I got an error “The specified account already exists” which broke the process. I got the same error when I tried to install the current version, without uninstalling the previous one.
So I can’t uninstall and I can’t install PowerArchiver. Any suggestions? OS Windows 8.1 x64.
This appears to be happening again with the Power Archiver 2022 shell extensions.
When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.
I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).
The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.
Either there isn’t an update OR
the “download” and 'update" links should be repaired.
When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.
What is the difference between a licence purchased via Gift Discount and a Home/Work licence?
Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?
I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.
As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.
In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.
Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.
I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.
It is of course possible to change the PAS priority, but this has no effect on CPU overhead.
However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?
AutoUpdates not working
I’ve been using PA for many years now, but this Patchbeam technology is a pity. While it’s working fine on my home network, it drives me crazy behind my corporate firewall and proxy.
I’ve entered my proxy information in the settings dialog as with most other programs. But whenever I start Patchbeam (or PA does it by itself), the complete interface freezes for several minutes (~3-5) preventing me from using PA or aborting the updates. I just used Process Monitor from Sysinternals to check what’s going on.
What irritates me are several things:
- I cannot see any network activity neither from the POWERARC.EXE nor from the PatchBeam.Exe
- Although these two processes are creating >20000 file and regsitry accesses during the first few seconds, they seem to completely sleep for the rest 4 minutes of freezing
- After Patchbeam starts, It takes around a minute to display the special news in the lower half
- After the five minutes, PatchBeam teel me there were no updates found and that my currently used versions (PA 12.12.02, PB 1.01.07) are the most recent
This leaves me with 3 questions: Why does it take so long? Why is it freezing and which process actually tries to get the updates from the server? And shouldn’t it show me PA 13 as an update?
Before you ask: The behavior is the same since PatchBeam was introduced - it never worked for me. It also affects every machine in using in office. So currently I have to update manually and disable PatchBeam completely.
Any help is appreciated :)
There is obviously problem due to the firewall, it seems it gets blocked by something… possibly AV as well? Because if it shows empty, it means it could not access the internet.
As to the news, thats displayed by Internet Explorer system control, actually not PowerArchiver itself. So if it shows after a minute, thats not related to PA itself.
We need to setup something similar to see why is it not working.
I also believe that the request gets blocked somewhere. But I believe more it’s a proxy problem and not a firewall one (as long as you’re not using special ports). The firewall would ask for access and despite that, it works with other programs flawlessy.
I just tried to install the Virtual drive at work - no chance. This time patchbeam just closes without any message after searching for a while. No error, no success - nothing.
Could you maybe give me an example on how a working proxy configuration looks like? Or how I could check that PA is actually using the proxy that I’ve entered in the options dialogue correctly?
Here is the direct link to PA’s VD drivers;
let us know if the link works properly or not…
Sorry that I didn’t reply. Yes, the link worked. But I had some problems updating PA and since I was in a hurry, I manually reinstalled everything instead of trying to get Patchbeam to work. I anyway have the feeling, that over the years PA updates had some leftovers and the Patchbeam/VD updates and drivers weren’t cleaned up correctly (do you have by chance a removal tool to clean up everything?).
However, even with the current version of PA and Patchbeam on a different PC, the problem still persists. I now have another computer, where I would like to install the VD driver, but the Patchbeam process hangs completely until I kill it. (I know I could use the direct link, but I want PA to work correctly ;-) )
For me it looks like it either can’t get through the proxy or it uses a different port which might be blocked.
I’ve entered my proxy details (host+port, no login) in the settings and after a couple of tries (with and without “http://” in front of the hostname) I think I’ve managed to get the normal update running. At least I can see it connecting to the proxy as well as trying to reach vip1.g-anycast1.cachefly.net (what is that??). However, the process still hangs for >1 Minute until telling me there is no update (which is wrong, since I still have 14.01.06).
But if I click the Virtual Drive button and accept the popup to download the drivers, the Patchbeam process never tries to connect to any server. I can see that it gets called with different parameters and apparently doesn’t even try to read the proxy settings or connect anywhere. It also never shows this AD-Frame in the lower section.
Could you give me an example of correctly entered proxy settings (I mean the format), just to be sure?
In the options I can check “Use Debug version of PatchBeam update system” - what does it do? Could it help to investigate the problem?
Do you have a proxy environment where you could check such things? 'cause I have the feeling that this never worked ;)
RJWaring last edited by
I have always loved the idea of Patchbeam and in most circumstances it works.
However, going back to when we were testing during Alpha, beta and Release phase this was something I raised a few times suggesting the application hung and wasn’t very helpful when things didn’t work.
For example, things I have requested in the past were;
1. Test Connection (before it proceeds to open Patchbeam) this would be helpful with FTP as well.
2. Turn on or off News page (at bottom of patchbeam) this I find slows things down on poor networks or systems with highly restrictive firewalls etc.
3. Direct download links (old fashioned way to obtain full downloads should PB not function)
I have had in work networks countless issues and even when I have configured everything I can it would still not work.
Typically, if you want the best use your Internet Explorer’s LAN settings as an example for connection as in most businesses they filter this through their proxy firewall.
The catch is many companies block “unknown” or “misc” traffic and unless you report it then it will remain blocked.
This is to help reduce the load on the network and increase security. Obviously, the firewall doesn’t know PowerArchiver is a safe application its up to the IT dept to make that adjustment.
I’m glad to hear that I’m not the only person having issues with PatchBeam behind Firewalls/Proxies.
I fully understand the reasoning behind such measures (I’m a software developer myself) and I also know the correct settings for my network here.
I also fully agree to all points you mentioned.
Having a connection check in advance would really help here, since I don’t even know whether PA is using my proxy settings, whether they are correctly parsed or where the problem is.
As long as PA only uses a normal http connection, there shouldn’t by any firewall issue apart from the proxy stuff.
It seems to be proxy/firewall issue… when it comes to PAVD installation, it is very simple and not usual Patchbeam mode where we patch the changes via our engine.
Basically here is how it works (for PAVD):
a. Downloads txt file on our server to see what is the latest release.
b. Shows update option if there is new release.
c. Downloads full installation file, closes PA and executes it.
For the Patchbeam update of PA, it seems that it is not actually downloading the txt file with the update - basically it times out after 1 minute since it is not getting the file. What it is likely working is downloading of file in IE frame below.
Cachefly is CDN provider we use for all of our downloads… they have servers around the globe and you go to the closest one for the best speed/reliability.
Thanks for the info spwolf. But then this looks like a bug to me, since PAVD is not using the proxy settings and instead tries to connect directly. So basically, I see 3 issues here:
- PAVD installation doesn’t use proxy settings
- Patchbeam update doesn’t use proxy settings correctly (or connects via a non-standard port)
- Both variants don’t give any feedback to the user what went wrong and freeze the whole application completely
I anyway never understood, why the Updater is a modal window and doesn’t allow me to continue using PA.
RJWaring last edited by
It would be good if the Patchbeam application had a option to collect a debug text file detailing what went on in the background… ie like you see during FTP… making connection, logging in username , logging password, syncing , approved etc
so for this attempting connection, logging in , Error leaving proxy.
The autoupdater dialog is not that different from other applications Avast, norton etc have it built in and if theirs crashes it can cause the application to require a restart. However, they have autodetect features that try’s to establish a connection using its own code logic.
I wrote something similar
1. Code uses the settings provided by IE Proxy settings
2. If user enters in details it uses this instead
3. if neither of the above worked it then attempts some alternatives
4. if 1,2,3 fails it prompts the user requesting advanced details.
but take into consideration the auto update hasn’t really changed since it was 1st introduced and for the majority of users it works.