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    • Cannot convert archive to .zip, always creates .zipx

      C

      Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.

      pa-convert-zip-1.jpg
      pa-convert-zip-2.jpg

      Using the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.

      Tech Support
    • UI Issue moving between different monitors

      G

      I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
      This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly.

      Tech Support
    • "The specified account already exists" error

      S

      Hi! I came across an issue when I tried to uninstall PowerArch 2013. I got an error “The specified account already exists” which broke the process. I got the same error when I tried to install the current version, without uninstalling the previous one.
      So I can’t uninstall and I can’t install PowerArchiver. Any suggestions? OS Windows 8.1 x64.

      Dariusz

      Tech Support
    • PowerArchiver shell extensions possibly crashing windows explorer.exe

      U

      I’ve been dealing with an intermittent explorer.exe crash for 5-6 years now. It happens randomly and will usually occur multiple times within a single session of an hour or two on my machine when manipulating files through Windows Explorer. explorer.exe is the only thing that ever crashes, so it’s not hardware IMO. I’ve done all hardware diagnostics and RAM is good. I’ve even swapped out motherboards with different brand and even the exact same one and it still crashes. sfc /scannow indicates system files are fine. I’ve done multiple reinstalls of the OS with no positive results. This crashing has happened on Windows 7 64-bit and Windows 10 64-bit. It seemed to get more frequent with Windows 10 after upgrading last year. I’ve also been using PowerArchiver throughout that time period (upgrading over time with new releases). I recently disabled all non-Microsoft extensions via ShellExView and saw no crashes for about 10 days, which is really unusual. I turned back them all back on after 10 days and saw another explorer.exe crash within the hour. So I disabled all 32-bit extensions and saw another crash. Following that I disabled all the PowerArchiver shell extensions and haven’t seen a crash after a day of heavy usage manipulating files within Windows Explorer, which doesn’t happen for me. The crash dumps I’ve captured don’t seem to indicate PowerArchiver is involved but I have a hunch it has something do with PowerArchiver shell extensions. The system even feels smoother with the PA extensions disabled. Windows 10 reliability monitor always has the same type of problem:

      Description Faulting Application Path: C:\WINDOWS\explorer.exe Problem signature Problem Event Name: BEX64 Application Name: explorer.exe Application Version: 10.0.17134.165 Application Timestamp: 4031a9f8 Fault Module Name: StackHash_e78e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_8D_FROM_ntdll+0x000000000009AA54 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e78e Additional Information 2: e78e327659b46c9a0c6916396b253cbf Additional Information 3: cebf Additional Information 4: cebf952c5db535ae7880488aafce55d9 Extra information about the problem Bucket ID: 1a57e4e784fbc735c231c68bd88581a9 (1311047270476906921)

      I know this is a very nebulous explanation but is there any way to link this up to PA shell extensions as the cause? I can provide the crash dumps and additional information if necessary.

      Tech Support
    • Self-extracting archive creation too messy!

      A

      Good morning,
      I have been using all compression programs for over 20 years, I have always found Winrar very easy to use when I create a self-extracting archive, even 7-zip is simple, “right click” and “create self-extracting archive”, because on powerarchiver it must be like this confused ?
      It doesn’t just create the archive, it opens a page where I have to select the file again, what kind of archive, which folder to create it, etc … you should learn from your competitors how to make life easier!

      Tech Support
    • PA archiving issue with large files and shows incorrect original content's size for all types of archives.

      G

      Hi,

      So refer this screenshot:

      image_2020-12-30_115129.png

      The properties panel that you see, is what I tried to compress, using PA, with following settigs:
      Extreme Strong optimize
      https://forums.powerarchiver.com/assets/uploads/files/1609079025475-image_2020-12-27_195344.png

      The process was stuck at 0% with no progress for over 8 Hours:

      PA.png

      Then the usual, clicking will make it go not responding.

      So, I could not get the files compressed using PA.

      I tried 7zip, and it worked, so that’s 1 issue.

      PA shows incorrect original(before compression) size of total contents.

      Refer the first screenshot.
      folder’s size is shown correctly in 7ZIP
      but not in powerarc.

      this happens with every archive, whether they are compressed in PA or not, whether it has only 1 file, or multiple files inside multiple directory.

      Neither does the archive property panel shows original content’s size.

      Tech Support
    • PA Not responding issue and Pause issue

      G

      Hi,

      So my rig is as below:
      CPU: Intel® Core™ i7-4720HQ CPU @ 2.60GHz (Turbo 3.7GHz)
      RAM: 16 Gigs DDR3
      Samsung SSD 860 EVO
      Windows 10 pro for workstations x64, freshly installed on 22nd Dec 2020, and updated.
      PA freshly downloaded on same day, so it’s 2021 x.x.62 version

      PA Stuck.png

      Issue and reproduction:
      If you start a compression, and if it’s mid way anywhere or even started, and you try to cancel it, the window will get stuck there, another click or key press will make the window not responding, then, and more will make windows to collect logs for crash, and the process will be terminated by windows

      On the other hand.

      If the process is mid way, and if you try to pause it, the compression, CPU utilization, RAM usage will stay/increase as if the compression if still going on, the whole process will take it’s course, instead of doing what we clicked on.

      So, both pause and cancel buttons are useless.

      Tech Support
    • powerarchiver starter 2021 high cpu usage

      N

      I recently installed PA 2021. But the PowerArchiver Starter, for my backups, keeps running at high CPU usage, I have to keep killing it, its running about 46% constantly.

      I have Windows 10 Pro, 20H2, build 19042.662

      Any ideas would be helpful.

      Thanks

      Tech Support
    • PowerArchiver Queue made worse

      G

      Just installed 2021 v20.00.63

      Now, when I add to queue, with or without using always use queue.

      The powerarc starter opens up in notification bar.

      and that’s it, no matter how many files I add to queue, no compression will start.

      I also cannot double click or right click the icon.

      If i end task for this, and disable queuing, compression works fine, just that I have to manually start individual tasks.

      it’s quite ironic that you guys took whole year to fix one issue, in this versions, which completely broke the queuing feature.

      Did you guys test it before releasing?

      Tech Support
    • PA does Negative compression, but 7zip does positive compression for same set of files

      G

      Hi,

      You can obtain the original file from here:

      https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-notebook-lenovo/80ej/59428436/cb32343883/downloads/driver-list/component?name=Power%20Management

      For Lenovo Y50-70 win 7 x64 bit, power management, get lenovo energy management

      Run the exe it will extract the installable drivers to C:\drivers

      I tried to compress the whole folder using PA using following parameters:
      Extreme, strong optimize.
      image_2020-12-27_195344.png

      This resulted in negative compression.

      However same file is compressed by 7zip alpha, with positive compression:

      PA Negative compression.png

      I understand that there are different algorithms, parameters used, and totally different software with unique sets of logics programmed, but see if compression algo can be optimized for such files.

      Tech Support
    • BUG: Dragging and dropping not working, hangs

      AluminumHaste

      Over the last few months, I’ve been trying to track down the cause of a hanging bug in PA.
      I have found a reliable test case (on my computer at least).

      I am trying to extract the folders/files from: https://github.com/codereader/DarkRadiant/releases/download/2.9.0/windeps.7z

      By selecting both folders, then dragging over to a Windows Explorer window on another HDD.
      I’m not sure what causes this but this just doesn’t do anything, progress bar appears, but nothing happens.
      PA shows about 5% CPU utilization and I’ve left this going all night and it never does anything.
      It doesn’t always happen, but this morning this is reliably failing for me.
      The folder I’m dragging to is under Git source control, but this also happens when dragging into other folders also, but not always, sometimes it works.

      If I do a regular extraction and use the dialog box to select the location to extract to, that always works.

      Windows 10 64bit Pro 20H2 (19042.630)
      Ryzen 3900X
      Anti Virus is built in Windows Security only.

      I captured a dump of the running process if that helps: https://drive.google.com/file/d/1WLzHG_fOAMtzGMMFLHlIElnQXhsoPyYd/view?usp=sharing

      Tech Support
    • PA 20.00.63 update still install 20.00.62

      2

      Hi.

      I have noticed after updating PowerArchiver through PatchBeam to 20.00.63, after the installer finished and I recheck for updates, it still tells me that I have version 20.00.62 installed and prompts to download 20.00.63 again.

      This also happens when I install from the offline setup file powarc200063.exe ( https://powerarchiverdl.cachefly.net/2021/powarc200063.exe ). It still installs version 20.00.62 and the process goes over and over again.

      Also, in PowerArchiver About screen I see version 20.00.62 but in Programs and Features in Windows 10, version 20.00.63 is displayed as being installed.

      Can someone check and see if they experience similar behavior?

      Thank you!

      Tech Support
    • Bug with opening an archive while a file is being extracted from an already opened archive

      A

      When I double click on a file within an archive the file gets temporarily extracted to being opened with the external program. When I now go back to the windows explorer and want to open another archive while the file from the first archive is still being extraceted, a new window of power archiver opens and immediatly closes. It opens and closes the new window repeatedly until the extraction of the file from the first archive is completed.

      I use the option that power archiver opens a new tab when another archive is opened.

      This happend with version 20.00.60. I wanted to update it to 20.00.63 as shown in the update window but it just updates to 20.00.62. It still shows that 20.00.63 is available but never seem to update to that version. The bug still exists though.

      Tech Support
    • PA very slow to launch (double click) html file from archive

      S

      I have some large zip files (~ 40 MB) with a lot of html files. When I double click on one of them in the archive, it takes a long time (eg 20 sec) for the file to be extracted and opened in the browser.

      I am using version 19.00.59.

      I discovered that the root cause of the problem is that all the files in the archive are extracted to the temporary dir before the selected file is launched.

      It does not appear to happen with other file types (such as pdf) nor when dragging a html file into the browser.

      I think I recall this issue being raised by someone else, but could not find it.

      Tech Support
    • Windows Explorer extension doesnt compress to .zip

      C

      On PowerArchiver 2021 (20.00.60) and windows 10, Both options in the windows explorer shell extension, “Compress to …zip” and “Compress to …zipx” create a .zipx file. ¿Its this intended?

      Tech Support
    • slow ring update?

      MrAngelus

      My slow ring still reads as 19.00.59… will it ever offer an update to 2021 or is that something I must do manually?

      Tech Support
    • PA 2021 associate formats popup Minor bug

      F

      Hello there,

      I was installing-uninstalling and reinstalling PA 2021 due to another bug when I noticed a minor popup “bug” if it is considered a bug, regarding application association with recommended formats.

      During PA installation you get to choose those options
      Installation 1.png

      I have ticked Associate PA with recommended formats

      Installation completes and when you open PA the defult theme is Windows Ribbon.
      When I changed it to Classic Theme, PA restarts for changes to take effect and then I get the below popup (Sorry I have a greek system)
      It asks: Do you want PA to associate with recommended formats now?
      Options: Associate for all users and Never show again.
      Popup 2.png

      I could swear that once I was changing themes and icons all the time to see which one I prefered and also toggling PA.exe to run as admin and windows compatibility mode and got this popup twice or tripple times.
      Well this one does not bother me at all, I just posted it for the records if needed!

      Tech Support
    • Inconsistency with disabled tabs and multiple instances of PA allowed

      A

      If I the Configuration > View > Standard > Disable Tabs option is checked, when double clicking inside archives on files supported by the internal viewer (PDF, JPEG etc.) they are opened in associated application rather than on a new tab in PA internal viewer, which is expected behavior.
      Next, if the Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking on archives associated with PA in Explorer they are opened in new PA instance when there is another one already running, which is expected behavior.
      But when Configuration > View > Standard > Disable Tabs option is checked AND Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking inside archives on archive files they are opened in the same instance of PA with no way to get back to the parent archive. I would expect, that when the user doesn’t want to use tabs AND want to use multiple PA instances, that in such case double clicking on archive located inside another archive, the second one would open in a new PA window.

      Tech Support
    • Typo in help output of command line tools

      T

      I’ve made the sections of the output bold to indicate where the typo is.

      Version 7 output
      Commands:

      a : add files to archive (default)
      u : update files to archive
      h : freshen files in archive
      m : move files to archive (files only)
      d : delete files from archive

      r : recurse subfolders
      p|P : store relative Pathnames|store full Pathnames
      PP : store full Pathnames including drive
      c[0,1,2,10,11,13,15,17,19,l,p,w,b,d,z] : set compression level
      (0 - store; 1 - normal ; 2 - maximal)
      (10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
      (l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
      (z - use optimized compression method based on file exstension)
      g : create Solid archive (7Z format only)

      Version 9 output…
      Commands:

      a : add files to archive (default)
      u : update files to archive
      h : freshen files in archive
      m : move files to archive (files only)
      d : delete files from archive

      r : recurse subfolders
      P : store full Pathnames
      PP : store full Pathnames including drive
      p : store relative Pathnames
      c[0,1,2,10,11,12,13,14,15,16,17,18,19,u,l,p,w,b,d,z] : set compression level
      (0 - store; 1 - normal ; 2 - maximal)
      (10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
      (l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
      (o - use LZMA2
      (u - use pLZMA4, f - use ZSTD, k - use PPMd_sh, e - use Deflate64
      (z - use optimized strong compression method based on file exstension)
      (x - use optimized fast compression method based on file exstension)
      (m<filters|methods> - use custom set of filters and methods for .PA archive
      y[r|b|d|x|p|d] - filters reflate, bcj2, x64flt, rep, delta
      ypc<size> - custom rep c size
      ypm<size> - custom rep mem size
      yrx<size> - custom reflate zlib level (1-9)
      yt{x} - number of threads
      ya - debug mode
      mt : set multithreading on
      g : create Solid archive (7Z format only)

      Tech Support
    • Error updating from .58 to .60 via patchbeam

      skypx

      error.jpg

      Tech Support

    Issue with virtual drive

    Tech Support
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    • B
      BookWyrm last edited by

      I’m running the PA 2012 beta with the virtual drive.
      I can mount and access the ISO files without issue, but there is an issue when I go to unmount or remove the virtual drive.

      The initial attempt says everything succeeded, but then I get a message from Windows that it was unable to remove the device and the drive remains mounted.

      Running Windows 7 SP1 x64.

      1 Reply Last reply Reply Quote 0
      • RJWaring
        RJWaring last edited by

        Bookwyrm,

        Thank you, for your post.

        Can you verify that you have downloaded Beta 2 (12.00.18)

        I can clarify that this is a known issue the alpha team and developers have been discusing.

        You should be able to Unmount the drive by right clicking on PAStarter and Selecting “Unmount & Remove Device…”

        Try and ensure the “My Computer” Window is closed to ensure this unmounts the device.

        It seems that when the user is in “My Computer” it goes through the process of unmounting but something is locking PoweArchiver’s Driver from doing it. But when the user removes the drive using other dismount options in PA’s program it works.

        My view on this is the 1st port of call for a user would be to right click on a device and dismount it. Although, there are other ways this shouldnt mean we should give up and find a fix. :)

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          @BookWyrm:

          I’m running the PA 2012 beta with the virtual drive.
          I can mount and access the ISO files without issue, but there is an issue when I go to unmount or remove the virtual drive.

          The initial attempt says everything succeeded, but then I get a message from Windows that it was unable to remove the device and the drive remains mounted.

          Running Windows 7 SP1 x64.

          did you by any chance download and install beta 1 first?

          S 1 Reply Last reply Reply Quote 0
          • S
            Socrates Banned @spwolf last edited by

            I have always occasionally had this problem too with successive versions of PA. But if I did, I just went to the “Safely Remove Hardware” icon in the system try, clicked on the VD I wanted to remove, and that solved the problem. Always seemed, at most, like a minor glitch, one with an easy workaround. Besides, I assumed (perhaps wrongly) that it was just something else going on somewhere in my system.

            spwolf 1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware @Socrates last edited by

              @Socrates:

              I have always occasionally had this problem too with successive versions of PA. But if I did, I just went to the “Safely Remove Hardware” icon in the system try, clicked on the VD I wanted to remove, and that solved the problem. Always seemed, at most, like a minor glitch, one with an easy workaround. Besides, I assumed (perhaps wrongly) that it was just something else going on somewhere in my system.

              there was an bug in b1 that made it impossible to unmount VD, it was fixed in b2 however it involves that user uninstalls the driver and reboots before installing new one. Which is why i asked if he used b1.

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              • B
                BookWyrm @spwolf last edited by

                @spwolf:

                there was an bug in b1 that made it impossible to unmount VD, it was fixed in b2 however it involves that user uninstalls the driver and reboots before installing new one. Which is why i asked if he used b1.

                I did indeed use B1 and upgrade to B2. I’ll do the uninstall of the virtual drive and reboot/reinstall and see what I get.

                B 1 Reply Last reply Reply Quote 0
                • B
                  BookWyrm @BookWyrm last edited by

                  Unfortunately the uninstall/reboot/reinstall did not seem to resolve the issue. :(

                  spwolf 1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware @BookWyrm last edited by

                    @BookWyrm:

                    Unfortunately the uninstall/reboot/reinstall did not seem to resolve the issue. :(

                    did you uninstall PowerArchiver Startport drivers, reboot and then downloaded and installed latest drivers? It has to work :-)

                    B 1 Reply Last reply Reply Quote 0
                    • B
                      BookWyrm @spwolf last edited by

                      @spwolf:

                      did you uninstall PowerArchiver Startport drivers, reboot and then downloaded and installed latest drivers? It has to work :-)

                      I did the uninstall via Programs & Features control panel and rebooted.

                      The install of the latest drivers, I just opened PowerArchiver and selected Virtual Drive and let it install them. According to PatchBeam the virtual drive is version 1.05.02

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        but you uninstalled the drivers right? Since uninstalling PA wont do anything.

                        Patchbeam just shows virtual drive version, not actual driver version.

                        B 1 Reply Last reply Reply Quote 0
                        • B
                          BookWyrm @spwolf last edited by

                          @spwolf:

                          but you uninstalled the drivers right? Since uninstalling PA wont do anything.

                          Patchbeam just shows virtual drive version, not actual driver version.

                          The app I uninstalled via Control Panel was “StarPort Drivers for PowerArchiver Virtual Drive Emulator”, I assume that’s the right one?

                          The controller I see in Device Manager is ‘StarPort Storage Controller (Lite)’. The drive is StarPortLite.sys with version 3.5 Build 20080111

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                          • spwolf
                            spwolf conexware last edited by

                            that should work… how are you unmounting? Did you try via shell or any other way?

                            B 1 Reply Last reply Reply Quote 0
                            • B
                              BookWyrm @spwolf last edited by

                              @spwolf:

                              that should work… how are you unmounting? Did you try via shell or any other way?

                              I did the unmount via the PowerArchiver gui; selected the Virtual Drive from the ribbon and selected unmount.

                              Is there a different way to try?

                              1 Reply Last reply Reply Quote 0
                              • M
                                Mili conexware last edited by

                                lets try this,
                                Uninstall Starport drivers
                                reboot computer
                                download and install this driver;
                                http://dl.patchbeam.com/conexware/pavdint2012/files/pastarport15002int.exe

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                                • V
                                  vinko @Mili last edited by

                                  why I can not install any games with PA 2012 Toolbox?Is there any solution for this?

                                  1 Reply Last reply Reply Quote 0
                                  • M
                                    Mili conexware last edited by

                                    Vinko,

                                    What sorts of issues are you having which make it seems like there is something wrong with PA VD?
                                    Personally, I’ve installed some programs/games using PowerArchiver’s VD and it worked fine. Of course, that does not mean it has to work fine for you.

                                    Please let us know some details and we’ll do our best to help.

                                    V 1 Reply Last reply Reply Quote 0
                                    • V
                                      vinko @Mili last edited by

                                      I want to install the game. I choose .iso image, right click, mount VD and then wait VD and nothing happens….

                                      1 Reply Last reply Reply Quote 0
                                      • M
                                        Mili conexware last edited by

                                        Vinko,

                                        Please try the following;
                                        Open PowerArchiver
                                        Go to the Burner menu
                                        Click on the Virtual Drive button
                                        You should be asked whether to install drivers, click Yes.
                                        Once they are installed, go back to the same Virtual Drive button and click it, you should get PA 2012 VD working then and the right click option should also work as well.

                                        Let me know if that worked.

                                        Thanks

                                        V 1 Reply Last reply Reply Quote 0
                                        • V
                                          vinko @Mili last edited by

                                          no luck …. now I have a computer crashes every time when PA VD wants to install software…
                                          how sorry I am that I bought a license for PA 2012 Toolbox

                                          V 1 Reply Last reply Reply Quote 0
                                          • V
                                            vinko @vinko last edited by

                                            I also tried with daemon tools and Alcohol 120% and even with these softwares I could not install the game and office… what could be the cause of my problem?

                                            S 1 Reply Last reply Reply Quote 0
                                            • S
                                              Socrates Banned @vinko last edited by

                                              Are you running PA with administrator privileges? If not, the installation may not work.

                                              Or perhaps you are not running the setup on your VD with administrator privileges.

                                              Since this is not a problem I have ever heard mention, I am betting that it is a problem with a setting like those mentioned above, or some other clash on your system.

                                              1 Reply Last reply Reply Quote 0
                                              • M
                                                Mili conexware last edited by

                                                Hi Vinko,
                                                Were you able to install the VD drivers properly?
                                                If not, here is the direct link to them;
                                                http://dl.patchbeam.com/conexware/pavdint2012/files/pastarport15003int.exe

                                                If you have, then what errors are you getting when trying to use the VD.

                                                Also, please do try running PA as admin as noted by Socrates and see if that helps.

                                                V 1 Reply Last reply Reply Quote 0
                                                • V
                                                  vinko @Mili last edited by

                                                  re-install Windows 7 was the only solution …. PA 2012 Toolbox is now working very well…

                                                  S 1 Reply Last reply Reply Quote 0
                                                  • S
                                                    Socrates Banned @vinko last edited by

                                                    Glad it was fixed. But what a time-consuming solution. Sorry.

                                                    1 Reply Last reply Reply Quote 0
                                                    • M
                                                      Mili conexware last edited by

                                                      Glad it works Vinko!!

                                                      1 Reply Last reply Reply Quote 0
                                                      • moles42
                                                        moles42 Alpha Testers last edited by

                                                        I’d be lost without my virtual drive…:)

                                                        1 Reply Last reply Reply Quote 0
                                                        • spwolf
                                                          spwolf conexware last edited by

                                                          who knows, probably some driver messed up all the virtual drives as you tried them all…. I will be closing this thread so if something else comes up, open new one… thanks.

                                                          1 Reply Last reply Reply Quote 0
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