PA 11.xx and 12.xx crashes Nero Burning ROM

peeco

I have had a problem for some time now with PA 2010 (any version of 11.xx) and 2011 (any version of 12.xx) where Nero Burning ROM 10 and 11 crash if I have “Use Explorer Shell Extensions” checked in either PA 2010 or PA 2011. If I uncheck this option in PA 2010 or PA 2011 then Nero doesn’t crash. The crash usually occurs when I drag and drop from the source window pane in Nero to the destination window in Nero. Sometimes Nero crashes after I choose DVD boot ROM and then click on the “New” button in Nero to continue. The error message that pops up says “Nero Burning ROM has stopped working…, check for online solution or close the program”.

I have tried and verified this on two different computers using two different operating systems (XP and Win7 x64) and I get the same results. I have also re-imaged my hard drive and installed a minimal system of XP SP3 and then Win7 SP1 x64 to eliminate any other possible programs influencing this crash and even with either OS installed with only the MS updates I still get the crash in Nero 10 and 11 when I use either PA 2010 or PA 2011 without unchecking " Use Explorer Shell Extensions".

However, if I use PA 10.22 then both versions of Nero (10 and 11) work fine. But any version of PA 11.xx or PA 12.xx cause Nero 10 and 11 to crash if I don’t uncheck “Use Explorer Shell Extensions”.

Anyone have any ideas on how to fix this? Thanks

TBGBe

According to a posting on Nero forums, there is a problem with “shell extensions” (from various utilites)
http://forum.my.nero.com/index.php?showtopic=12061

@Nero:

In some cases, if Nero BurningROM crashes while using the file browser, the crash may be caused by installed shell extensions from 3rd parties.
Just try to add files from your Windows Explorer to thecompilation instead of using the Nero File Browser. If this works then most likely such an extension is causing the problem.

If that works, then you have a workaround whilst the actual problem is investigated.

@peeco:

if I use PA 10.22 then both versions of Nero (10 and 11) work fine.

That is interesting and may provide PA support with some clues.

Kudos for doing all that checking/testing by the way

peeco

@TBGBe:

According to a posting on Nero forums, there is a problem with “shell extensions” (from various utilites)
http://forum.my.nero.com/index.php?showtopic=12061

Quote:
Originally Posted by Nero
In some cases, if Nero Burning ROM crashes while using the file browser, the crash may be caused by installed shell extensions from 3rd parties.
Just try to add files from your Windows Explorer to the compilation instead of using the Nero File Browser. If this works then most likely such an extension is causing the problem.

If that works, then you have a workaround whilst the actual problem is investigated.

Quote:
Originally Posted by peeco
if I use PA 10.22 then both versions of Nero (10 and 11) work fine.
That is interesting and may provide PA support with some clues.

Thanks for getting back to me so quickly!

I just tried using the Windows Explorer instead of the Nero File Explorer and I was able to drag and drop. However, there are times when Nero will crash even before I get to the Nero File Browser. Occasionally it crashes when I just select DVD Boot and select “New”. Selecting “New” should bring me to the Nero File Browser but It crashes as soon as I click on the “New” Button. I realize that this still doesn’t rule out third party extension problems. But….

A short time ago I installed Windows 7 SP1 fresh from my ISO. After the installation I just installed Nero Burning ROM 10 and then PA 2011. I didn’t install any other programs, nor did I install any drivers or any MS Updates. So the Windows 7 SP1 installation consisted of Windows 7 SP1 x64, Nero 10 and PA 2011 and nothing else. And when I ran Nero it did crash often. I think should rule out any installed shell extensions from third parties being the potential culprit since there where none installed.

@TBGBe:

Kudos for doing all that checking/testing by the way

You’re welcome.

I can easily re-image my system for Windows 7 SP1 x86 or x64 and also for XP x86 (no vista…yuck!). So if you want me to try a particular OS installation for you then let me know what you would like installed and tested and I will do my best. I have Nero 6, 7, 8, 9, 10 and 11 and PA 10.22, 11.xx, 12.xx. BTW, Nero 6 works fine with PA 2010 and PA 2012 (never crashes). I haven’t tried Nero 7, 8 or 9. Also, the Free version of PA (PowerArchiver 2010 Free 11.63.12) also crashes Nero 10 and 11.

FYI, I just tried the new PA 2012 beta 1 this afternoon and it also crashed Nero 10 if I have “Use Explorer Shell Extensions” checked.

Hope this information helps.

TBGBe

If it’s a problem between PowerArchiver shell extensions and Nero, I would expect it to happen with 2012 beta as well, but the clarification is good.

Just to clarify - PowerArchiver would be one of those “3rd parties” that does install shell extensions.

I wasn’t implying that there was yet another utility involved.
Also, I’m not saying that PowerArchiver is at fault here. It could be a problem in Nero that is “found” by ANY utility using “particular” shell extensions - that’s implied by the post from their forum.

At least you have two (clumsy) workarounds -
a) use Win file explorer with Nero
b) disable PA shell extensions

Until a solution is found.

Now it’s up to the PA devs to investigate further.
(look for responses from spwolf, mili or ivan).
The rest of us are customers like you.

peeco

Thanks Terry, I will be watching.

RJWaring

Top Notch Feedback Peeco!
Terry’s on the ball as always

spwolf

@peeco:

Thanks Terry, I will be watching.

please check with pa 2012 beta 3 and lets see what happens. thanks!

peeco

@spwolf:

please check with pa 2012 beta 3 and lets see what happens. thanks!

spwolf, I tested pa 2012 beta 3 with Nero 10 and Nero 11. In Nero 10, before I updated it with the latest updates, I was able to create a new compilation and drag and drop files and folders using the Nero file browser much better than with pa 11 and pa 12. Nero 10 still eventually crashed but it was after I opened and dragged numerous files and folders into the new compilation. With pa 11.xx and 12.xx often Nero 10 would crash upon opening Nero 10 and if Nero 10 did open then it would crash after opening just a couple of folders in the Nero file browser.

Now, here comes the interesting part. When I updated Nero 10 to the latest updates then it crashed more frequently. In the numerous times that I opened Nero 10 before the update it never crashed like it does with pa 11.xx and pa 12.xx. However, after the Nero 10 update Nero crashes about one out of every 3 or 4 times you open it. I don’t know if it will help, but my version of Nero 10 before the update is: 10.6.10600, and after the update is: 10.6.10700.

I then uninstalled Nero 10 and installed Nero 11 and Nero 11 crashed about as frequently with pa 2012 beta 3 as it does with pa 11.xx and pa 12.xx.

Once again, when I uncheck “Use Explorer Shell Extensions” in pa 2012 beta 3 Nero 10 and 11 work fine (no crashes).

Hope the information helps.

Mili

This issue has been logged in for a bit now.
I’ve reproduced the issue as you’ve mentioned it using Nero11 and PA 2012 Beta 3 and have added it to the logged in report. It will definitely help in locating the problem.

Thanks for taking the time to let us know!

spwolf

Please check this version and let us know if it fixes your issue:
http://dl.powerarchiver.com/2012/powarc1300rc1.exe

thanks!

peeco

@spwolf:

Please check this version and let us know if it fixes your issue:
http://dl.powerarchiver.com/2012/powarc1300rc1.exe

thanks!

Success! I have run three separate compilations using Nero 11 and pa 13 rc1 and I tried my best to get Nero to crash but I could not. So, at this point it seems that rc1 has solved the Nero 11 crash issue when using the Nero file browser.

I have not tried Nero 10 yet with pa 13 rc1 but I will by Monday. I will let you know of the results.

If for some reason Nero 10 or 11 crashes in the future then I will let you know.

A BIG thanks for fixing this! Much appreciated.

spwolf

cool… btw, Nero 11 install has to be the worst thing i have experienced in quite an while

peeco

@spwolf:

cool… btw, Nero 11 install has to be the worst thing i have experienced in quite an while

I actually use Nero 10 but I installed the Nero 11 trial version to test pa. I have heard that Nero 11 installation has not been a pleasant experience for some. Nero 10 isn’t much better. I haven’t upgraded since I see no reason to. It seems that Nero is getting worse and worse while pa keeps getting better!

BTW, I just installed Nero 10 and updated it and went through some simulated compilations to see if I could get it to crash and I couldn’t. So, it appears that Nero 10 works well with pa 13 rc1 as does Nero 11.

Good job to all!

spwolf

@peeco:

I actually use Nero 10 but I installed the Nero 11 trial version to test pa. I have heard that Nero 11 installation has not been a pleasant experience for some. Nero 10 isn’t much better. I haven’t upgraded since I see no reason to. It seems that Nero is getting worse and worse while pa keeps getting better!

BTW, I just installed Nero 10 and updated it and went through some simulated compilations to see if I could get it to crash and I couldn’t. So, it appears that Nero 10 works well with pa 13 rc1 as does Nero 11.

Good job to all!

it didnt misbehave, just too much stuff… 350 MB Trial, that installs for loong time. Reminded me of Windows installation

peeco

@spwolf:

it didnt misbehave, just too much stuff… 350 MB Trial, that installs for loong time. Reminded me of Windows installation

Yea, that is what I was referring to also when I said it is getting worse and worse. I also was referring to it being bloated. That is why I only install Nero Burning ROM and not the multimedia package (though I have a license for it). I should have been more specific.

Again, thanks for fixing pa so that it now works with Nero.