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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support

    PA 11.xx and 12.xx crashes Nero Burning ROM

    Tech Support
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    • P
      peeco last edited by

      I have had a problem for some time now with PA 2010 (any version of 11.xx) and 2011 (any version of 12.xx) where Nero Burning ROM 10 and 11 crash if I have “Use Explorer Shell Extensions” checked in either PA 2010 or PA 2011. If I uncheck this option in PA 2010 or PA 2011 then Nero doesn’t crash. The crash usually occurs when I drag and drop from the source window pane in Nero to the destination window in Nero. Sometimes Nero crashes after I choose DVD boot ROM and then click on the “New” button in Nero to continue. The error message that pops up says “Nero Burning ROM has stopped working…, check for online solution or close the program”.

      I have tried and verified this on two different computers using two different operating systems (XP and Win7 x64) and I get the same results. I have also re-imaged my hard drive and installed a minimal system of XP SP3 and then Win7 SP1 x64 to eliminate any other possible programs influencing this crash and even with either OS installed with only the MS updates I still get the crash in Nero 10 and 11 when I use either PA 2010 or PA 2011 without unchecking " Use Explorer Shell Extensions".

      However, if I use PA 10.22 then both versions of Nero (10 and 11) work fine. But any version of PA 11.xx or PA 12.xx cause Nero 10 and 11 to crash if I don’t uncheck “Use Explorer Shell Extensions”.

      Anyone have any ideas on how to fix this? Thanks

      1 Reply Last reply Reply Quote 0
      • TBGBe
        TBGBe last edited by

        According to a posting on Nero forums, there is a problem with “shell extensions” (from various utilites)
        http://forum.my.nero.com/index.php?showtopic=12061

        @Nero:

        In some cases, if Nero BurningROM crashes while using the file browser, the crash may be caused by installed shell extensions from 3rd parties.
        Just try to add files from your Windows Explorer to thecompilation instead of using the Nero File Browser. If this works then most likely such an extension is causing the problem.

        If that works, then you have a workaround whilst the actual problem is investigated.

        @peeco:

        if I use PA 10.22 then both versions of Nero (10 and 11) work fine.

        That is interesting and may provide PA support with some clues.

        Kudos for doing all that checking/testing by the way :cool:

        P 1 Reply Last reply Reply Quote 0
        • P
          peeco @TBGBe last edited by

          @TBGBe:

          According to a posting on Nero forums, there is a problem with “shell extensions” (from various utilites)
          http://forum.my.nero.com/index.php?showtopic=12061

          Quote:
          Originally Posted by Nero
          In some cases, if Nero Burning ROM crashes while using the file browser, the crash may be caused by installed shell extensions from 3rd parties.
          Just try to add files from your Windows Explorer to the compilation instead of using the Nero File Browser. If this works then most likely such an extension is causing the problem.

          If that works, then you have a workaround whilst the actual problem is investigated.

          Quote:
          Originally Posted by peeco
          if I use PA 10.22 then both versions of Nero (10 and 11) work fine.
          That is interesting and may provide PA support with some clues.

          Thanks for getting back to me so quickly!

          I just tried using the Windows Explorer instead of the Nero File Explorer and I was able to drag and drop. However, there are times when Nero will crash even before I get to the Nero File Browser. Occasionally it crashes when I just select DVD Boot and select “New”. Selecting “New” should bring me to the Nero File Browser but It crashes as soon as I click on the “New” Button. I realize that this still doesn’t rule out third party extension problems. But….

          A short time ago I installed Windows 7 SP1 fresh from my ISO. After the installation I just installed Nero Burning ROM 10 and then PA 2011. I didn’t install any other programs, nor did I install any drivers or any MS Updates. So the Windows 7 SP1 installation consisted of Windows 7 SP1 x64, Nero 10 and PA 2011 and nothing else. And when I ran Nero it did crash often. I think should rule out any installed shell extensions from third parties being the potential culprit since there where none installed. ;)

          @TBGBe:

          Kudos for doing all that checking/testing by the way
          :cool:

          You’re welcome.

          I can easily re-image my system for Windows 7 SP1 x86 or x64 and also for XP x86 (no vista…yuck!). So if you want me to try a particular OS installation for you then let me know what you would like installed and tested and I will do my best. I have Nero 6, 7, 8, 9, 10 and 11 and PA 10.22, 11.xx, 12.xx. BTW, Nero 6 works fine with PA 2010 and PA 2012 (never crashes). I haven’t tried Nero 7, 8 or 9. Also, the Free version of PA (PowerArchiver 2010 Free 11.63.12) also crashes Nero 10 and 11.

          FYI, I just tried the new PA 2012 beta 1 this afternoon and it also crashed Nero 10 if I have “Use Explorer Shell Extensions” checked.

          Hope this information helps. :)

          1 Reply Last reply Reply Quote 0
          • TBGBe
            TBGBe last edited by

            If it’s a problem between PowerArchiver shell extensions and Nero, I would expect it to happen with 2012 beta as well, but the clarification is good.

            Just to clarify - PowerArchiver would be one of those “3rd parties” that does install shell extensions.

            I wasn’t implying that there was yet another utility involved.
            Also, I’m not saying that PowerArchiver is at fault here. It could be a problem in Nero that is “found” by ANY utility using “particular” shell extensions - that’s implied by the post from their forum.

            At least you have two (clumsy) workarounds -
            a) use Win file explorer with Nero
            b) disable PA shell extensions

            Until a solution is found.

            Now it’s up to the PA devs to investigate further.
            (look for responses from spwolf, mili or ivan).
            The rest of us are customers like you.

            P 1 Reply Last reply Reply Quote 0
            • P
              peeco @TBGBe last edited by

              Thanks Terry, I will be watching.

              spwolf 1 Reply Last reply Reply Quote 0
              • RJWaring
                RJWaring last edited by

                Top Notch Feedback Peeco!
                Terry’s on the ball as always :)

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @peeco last edited by

                  @peeco:

                  Thanks Terry, I will be watching.

                  please check with pa 2012 beta 3 and lets see what happens. thanks!

                  P 1 Reply Last reply Reply Quote 0
                  • P
                    peeco @spwolf last edited by

                    @spwolf:

                    please check with pa 2012 beta 3 and lets see what happens. thanks!

                    spwolf, I tested pa 2012 beta 3 with Nero 10 and Nero 11. In Nero 10, before I updated it with the latest updates, I was able to create a new compilation and drag and drop files and folders using the Nero file browser much better than with pa 11 and pa 12. Nero 10 still eventually crashed but it was after I opened and dragged numerous files and folders into the new compilation. With pa 11.xx and 12.xx often Nero 10 would crash upon opening Nero 10 and if Nero 10 did open then it would crash after opening just a couple of folders in the Nero file browser.

                    Now, here comes the interesting part. When I updated Nero 10 to the latest updates then it crashed more frequently. In the numerous times that I opened Nero 10 before the update it never crashed like it does with pa 11.xx and pa 12.xx. However, after the Nero 10 update Nero crashes about one out of every 3 or 4 times you open it. I don’t know if it will help, but my version of Nero 10 before the update is: 10.6.10600, and after the update is: 10.6.10700.

                    I then uninstalled Nero 10 and installed Nero 11 and Nero 11 crashed about as frequently with pa 2012 beta 3 as it does with pa 11.xx and pa 12.xx.

                    Once again, when I uncheck “Use Explorer Shell Extensions” in pa 2012 beta 3 Nero 10 and 11 work fine (no crashes).

                    Hope the information helps.

                    1 Reply Last reply Reply Quote 0
                    • M
                      Mili conexware last edited by

                      This issue has been logged in for a bit now.
                      I’ve reproduced the issue as you’ve mentioned it using Nero11 and PA 2012 Beta 3 and have added it to the logged in report. It will definitely help in locating the problem.

                      Thanks for taking the time to let us know!

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        Please check this version and let us know if it fixes your issue:
                        http://dl.powerarchiver.com/2012/powarc1300rc1.exe

                        thanks!

                        P 1 Reply Last reply Reply Quote 0
                        • P
                          peeco @spwolf last edited by

                          @spwolf:

                          Please check this version and let us know if it fixes your issue:
                          http://dl.powerarchiver.com/2012/powarc1300rc1.exe

                          thanks!

                          Success! I have run three separate compilations using Nero 11 and pa 13 rc1 and I tried my best to get Nero to crash but I could not. So, at this point it seems that rc1 has solved the Nero 11 crash issue when using the Nero file browser.

                          I have not tried Nero 10 yet with pa 13 rc1 but I will by Monday. I will let you know of the results.

                          If for some reason Nero 10 or 11 crashes in the future then I will let you know.

                          A BIG thanks for fixing this! Much appreciated. :D

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            cool… btw, Nero 11 install has to be the worst thing i have experienced in quite an while :-)

                            P 1 Reply Last reply Reply Quote 0
                            • P
                              peeco @spwolf last edited by

                              @spwolf:

                              cool… btw, Nero 11 install has to be the worst thing i have experienced in quite an while :-)

                              I actually use Nero 10 but I installed the Nero 11 trial version to test pa. I have heard that Nero 11 installation has not been a pleasant experience for some. Nero 10 isn’t much better. I haven’t upgraded since I see no reason to. It seems that Nero is getting worse and worse while pa keeps getting better! :D

                              BTW, I just installed Nero 10 and updated it and went through some simulated compilations to see if I could get it to crash and I couldn’t. So, it appears that Nero 10 works well with pa 13 rc1 as does Nero 11.

                              Good job to all! :)

                              spwolf 1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware @peeco last edited by

                                @peeco:

                                I actually use Nero 10 but I installed the Nero 11 trial version to test pa. I have heard that Nero 11 installation has not been a pleasant experience for some. Nero 10 isn’t much better. I haven’t upgraded since I see no reason to. It seems that Nero is getting worse and worse while pa keeps getting better! :D

                                BTW, I just installed Nero 10 and updated it and went through some simulated compilations to see if I could get it to crash and I couldn’t. So, it appears that Nero 10 works well with pa 13 rc1 as does Nero 11.

                                Good job to all! :)

                                it didnt misbehave, just too much stuff… 350 MB Trial, that installs for loong time. Reminded me of Windows installation :-)

                                P 1 Reply Last reply Reply Quote 0
                                • P
                                  peeco @spwolf last edited by

                                  @spwolf:

                                  it didnt misbehave, just too much stuff… 350 MB Trial, that installs for loong time. Reminded me of Windows installation :-)

                                  Yea, that is what I was referring to also when I said it is getting worse and worse. I also was referring to it being bloated. That is why I only install Nero Burning ROM and not the multimedia package (though I have a license for it). I should have been more specific.

                                  Again, thanks for fixing pa so that it now works with Nero.

                                  1 Reply Last reply Reply Quote 0
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