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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support

    PAbackup doesnt respond at 100%

    Tech Support
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    • Z
      Zoriel last edited by

      Hello, ive just purchased PA2011 Toolbox and wanted to start a backup. But once the backup job is done (the progress window will show 100%) nothing happens and the PABackup window doesnt respond anymore.

      So all i can do is to kill the PAbackup.exe through the taskmanager.

      Also, the usb drive where the backup was saved on doesnt respond anymore either.

      Only a reboot fixes that problem.

      PA and PAbackup are both started as administrator.

      Hopefully you can help me.

      Thanks :)

      1 Reply Last reply Reply Quote 0
      • Luxor
        Luxor Alpha Testers last edited by

        Welcome to the forums Zoriel.

        I run backups all the time and have never ran into this issue and I can’t recall every seeing it reported before.

        Support will reply to you soon but in the meantime if you could post your OS version and steps taken creating your backup to see if they can reproduce it.

        The more information you can give the better. :)

        Windows 10 Home 64-bit
        Intel Core i7 6700HQ @ 2.60GHz
        12.0GB Dual-Channel DDR3 @ 798MHz

        Z 1 Reply Last reply Reply Quote 0
        • Z
          Zoriel @Luxor last edited by

          Sure, i am running Windows 7 x64.
          The steps how i created the Backup were as followed:

          1. Started PA
          2. Clicked Backup Tab
          3. Clicked “New”
          4. Saved the scipt in “My Documents”
          5. Chose USB Drive as destination
          6. Chose Files to backup, for example “My Pictures” (tried also backing up my Thunderbird folder)
          7. Set Compression to “fast” (for Thunderbird files that was “maximum”)
          8. Set scheduler to “weekly” (“daily” for Thunderbird)
          9. Started the backup

          I left all other options as default. In both cases the result was the same.
          But the backup file was created on the usb stick.

          Thanks :)

          Luxor spwolf 2 Replies Last reply Reply Quote 0
          • Luxor
            Luxor Alpha Testers @Zoriel last edited by

            That’s great.

            Someone from support will read this soon. It’s the weekend though so please be patient. :)

            Windows 10 Home 64-bit
            Intel Core i7 6700HQ @ 2.60GHz
            12.0GB Dual-Channel DDR3 @ 798MHz

            1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware @Zoriel last edited by

              @Zoriel:

              Sure, i am running Windows 7 x64.
              The steps how i created the Backup were as followed:

              1. Started PA
              2. Clicked Backup Tab
              3. Clicked “New”
              4. Saved the scipt in “My Documents”
              5. Chose USB Drive as destination
              6. Chose Files to backup, for example “My Pictures” (tried also backing up my Thunderbird folder)
              7. Set Compression to “fast” (for Thunderbird files that was “maximum”)
              8. Set scheduler to “weekly” (“daily” for Thunderbird)
              9. Started the backup

              I left all other options as default. In both cases the result was the same.
              But the backup file was created on the usb stick.

              Thanks :)

              does it work properly when destination is not usb stick, but hard disk? or maybe another usb stick?

              thanks!

              Z 1 Reply Last reply Reply Quote 0
              • Z
                Zoriel @spwolf last edited by

                Hi, it worked fine when i chose my harddrive as destination. Gonna test it tomorrow with a different USB stick.

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware last edited by

                  thanks - do let us know. It might be still something to do with us, we will test it internally on monday as well.

                  Z 1 Reply Last reply Reply Quote 0
                  • Z
                    Zoriel @spwolf last edited by

                    Hello, ive tested it now on a different USB Stick and the backup worked. This time the pabackup window also didnt respond but after 10 seconds or so it was suddenly finished.

                    So after this i tried the original USB once again and it also worked but the pabackup window became unresponsive for about 1 minute before it finished.

                    Before when i tried to backup my pictures i am sure i have waited much longer for it to finish. Maybe theres a connection between the backup size and the time of pabackup not reacting ?

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      it could be that it is copying backup from temp and it might not give progress at that point in time, and USB stick being slow, it looks bad… while our testers might have tested with either only HDD or faster combination of pc/usb and didnt notice it.

                      so we will check it out - it would be helpful if you attach the example pbs, just to make sure we can reproduce it!

                      thanks!

                      Z 1 Reply Last reply Reply Quote 0
                      • Z
                        Zoriel @spwolf last edited by

                        Hmm, how can i attach the pbs file ? At the bottom of the forum it says “You may not post attachments” :confused:

                        Not sure if its helpfull but the USB drive with the problem is a “Verbatim Store ‘n’ Go 8GB”; the USB drive that worked better was a “Kingston Data Traveler 102 4GB”

                        Luxor 1 Reply Last reply Reply Quote 0
                        • Luxor
                          Luxor Alpha Testers @Zoriel last edited by

                          I think spwolf has to change permission settings for you before you can attach files. Though he will put me right if I’m wrong with that assumption. ;)

                          Windows 10 Home 64-bit
                          Intel Core i7 6700HQ @ 2.60GHz
                          12.0GB Dual-Channel DDR3 @ 798MHz

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            you should be able to do so now.

                            Just to confim - it works with 8 GB as well, just slower? Then it is probably copying of finished backup being slow due to the speed of the drive (and the fact that Backup isnt getting progress refresh during copying that makes it look bad).

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              thanks btw!

                              Z 1 Reply Last reply Reply Quote 0
                              • Z
                                Zoriel @spwolf last edited by

                                Hi, heres the pbs file. Sorry that it took me some time to answer.
                                attachment_p_28128_0_thunderbird.zip

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  Zoriel - just to confirm, if you let it work, it completes properly no matter what USB drive, right?

                                  1 Reply Last reply Reply Quote 0
                                  • Z
                                    Zoriel last edited by

                                    I suppose it does…i only checked with the smaller Thunderbird backup so far. There it worked with both Sticks after waiting a little bit.
                                    And last time i tried backing up some more files like my pictures, PABackup “froze” for quite a long time and i got impatient.
                                    But i will test that again sometimes in the next 1-2 Days.

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      yes, if it is what I think it is, we will make it respond better during this copy operation, but speed stays the same, and is limited by usb sticks themselves. This is why you are getting different results with different sticks.

                                      1 Reply Last reply Reply Quote 0
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