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    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    PAbackup doesnt respond at 100%

    Tech Support
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    • Z
      Zoriel last edited by

      Hello, ive just purchased PA2011 Toolbox and wanted to start a backup. But once the backup job is done (the progress window will show 100%) nothing happens and the PABackup window doesnt respond anymore.

      So all i can do is to kill the PAbackup.exe through the taskmanager.

      Also, the usb drive where the backup was saved on doesnt respond anymore either.

      Only a reboot fixes that problem.

      PA and PAbackup are both started as administrator.

      Hopefully you can help me.

      Thanks :)

      1 Reply Last reply Reply Quote 0
      • Luxor
        Luxor Alpha Testers last edited by

        Welcome to the forums Zoriel.

        I run backups all the time and have never ran into this issue and I can’t recall every seeing it reported before.

        Support will reply to you soon but in the meantime if you could post your OS version and steps taken creating your backup to see if they can reproduce it.

        The more information you can give the better. :)

        Windows 10 Home 64-bit
        Intel Core i7 6700HQ @ 2.60GHz
        12.0GB Dual-Channel DDR3 @ 798MHz

        Z 1 Reply Last reply Reply Quote 0
        • Z
          Zoriel @Luxor last edited by

          Sure, i am running Windows 7 x64.
          The steps how i created the Backup were as followed:

          1. Started PA
          2. Clicked Backup Tab
          3. Clicked “New”
          4. Saved the scipt in “My Documents”
          5. Chose USB Drive as destination
          6. Chose Files to backup, for example “My Pictures” (tried also backing up my Thunderbird folder)
          7. Set Compression to “fast” (for Thunderbird files that was “maximum”)
          8. Set scheduler to “weekly” (“daily” for Thunderbird)
          9. Started the backup

          I left all other options as default. In both cases the result was the same.
          But the backup file was created on the usb stick.

          Thanks :)

          Luxor spwolf 2 Replies Last reply Reply Quote 0
          • Luxor
            Luxor Alpha Testers @Zoriel last edited by

            That’s great.

            Someone from support will read this soon. It’s the weekend though so please be patient. :)

            Windows 10 Home 64-bit
            Intel Core i7 6700HQ @ 2.60GHz
            12.0GB Dual-Channel DDR3 @ 798MHz

            1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware @Zoriel last edited by

              @Zoriel:

              Sure, i am running Windows 7 x64.
              The steps how i created the Backup were as followed:

              1. Started PA
              2. Clicked Backup Tab
              3. Clicked “New”
              4. Saved the scipt in “My Documents”
              5. Chose USB Drive as destination
              6. Chose Files to backup, for example “My Pictures” (tried also backing up my Thunderbird folder)
              7. Set Compression to “fast” (for Thunderbird files that was “maximum”)
              8. Set scheduler to “weekly” (“daily” for Thunderbird)
              9. Started the backup

              I left all other options as default. In both cases the result was the same.
              But the backup file was created on the usb stick.

              Thanks :)

              does it work properly when destination is not usb stick, but hard disk? or maybe another usb stick?

              thanks!

              Z 1 Reply Last reply Reply Quote 0
              • Z
                Zoriel @spwolf last edited by

                Hi, it worked fine when i chose my harddrive as destination. Gonna test it tomorrow with a different USB stick.

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware last edited by

                  thanks - do let us know. It might be still something to do with us, we will test it internally on monday as well.

                  Z 1 Reply Last reply Reply Quote 0
                  • Z
                    Zoriel @spwolf last edited by

                    Hello, ive tested it now on a different USB Stick and the backup worked. This time the pabackup window also didnt respond but after 10 seconds or so it was suddenly finished.

                    So after this i tried the original USB once again and it also worked but the pabackup window became unresponsive for about 1 minute before it finished.

                    Before when i tried to backup my pictures i am sure i have waited much longer for it to finish. Maybe theres a connection between the backup size and the time of pabackup not reacting ?

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      it could be that it is copying backup from temp and it might not give progress at that point in time, and USB stick being slow, it looks bad… while our testers might have tested with either only HDD or faster combination of pc/usb and didnt notice it.

                      so we will check it out - it would be helpful if you attach the example pbs, just to make sure we can reproduce it!

                      thanks!

                      Z 1 Reply Last reply Reply Quote 0
                      • Z
                        Zoriel @spwolf last edited by

                        Hmm, how can i attach the pbs file ? At the bottom of the forum it says “You may not post attachments” :confused:

                        Not sure if its helpfull but the USB drive with the problem is a “Verbatim Store ‘n’ Go 8GB”; the USB drive that worked better was a “Kingston Data Traveler 102 4GB”

                        Luxor 1 Reply Last reply Reply Quote 0
                        • Luxor
                          Luxor Alpha Testers @Zoriel last edited by

                          I think spwolf has to change permission settings for you before you can attach files. Though he will put me right if I’m wrong with that assumption. ;)

                          Windows 10 Home 64-bit
                          Intel Core i7 6700HQ @ 2.60GHz
                          12.0GB Dual-Channel DDR3 @ 798MHz

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            you should be able to do so now.

                            Just to confim - it works with 8 GB as well, just slower? Then it is probably copying of finished backup being slow due to the speed of the drive (and the fact that Backup isnt getting progress refresh during copying that makes it look bad).

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              thanks btw!

                              Z 1 Reply Last reply Reply Quote 0
                              • Z
                                Zoriel @spwolf last edited by

                                Hi, heres the pbs file. Sorry that it took me some time to answer.
                                attachment_p_28128_0_thunderbird.zip

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  Zoriel - just to confirm, if you let it work, it completes properly no matter what USB drive, right?

                                  1 Reply Last reply Reply Quote 0
                                  • Z
                                    Zoriel last edited by

                                    I suppose it does…i only checked with the smaller Thunderbird backup so far. There it worked with both Sticks after waiting a little bit.
                                    And last time i tried backing up some more files like my pictures, PABackup “froze” for quite a long time and i got impatient.
                                    But i will test that again sometimes in the next 1-2 Days.

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      yes, if it is what I think it is, we will make it respond better during this copy operation, but speed stays the same, and is limited by usb sticks themselves. This is why you are getting different results with different sticks.

                                      1 Reply Last reply Reply Quote 0
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