Installer problem

[PBMCMLXXI]

Whilst I know not supported, only good to advise you at this time of installation issues.

During the install on CN W8 -Dev *64 the installer had an error at the part where it removed backup files.
I could see that Powerarchiver appeared to be installed and therefore launched task manager to close the hung installer.

Powerarchiver launches and seems to work ok, other than the hang as mentioned in install.

The other thing to note is that the file association does not seem to work fully via the Powerarchiver interface, you click to apply, it seems to but does not. However when launching a example zip file with no associated icon, CN W8 dev asks what application to open with. When selecting Powerarchiver it changes the icon and remembers the selection.

As say, don’t expect support at this stage, it is to bring it to your dev’s attention to help aviod any issues further down the road.

[spwolf]

hm, i wonder if both are due to Win8 buggies. Those things should stay the same in Win8.

[PBMCMLXXI]

could well be some issue with explorer in w8.

The only other bit of software I use which may have an issue pertaining to explorer is dropbox (selective sync) dialogue box does not appear.

At least it is something to keep an eye out for when the beta comes out. Always good to pass on findings rather than keep them to ones self :)

Have not come across any other Powerarchiver discrepancies since this morning, contextual menus work as they should - as does the main programme :)

[spwolf]

absolutely… well it should be very much the same as Win7 when it comes to system things. So Windows Installer not working I would definitively call an bug.

Let us know if you notice anything else.

[PBMCMLXXI]

Hi spwolf, I have done some further testing this morning to manually uninstall the previous version a install the latest 1201.

During the uninstall I got the following screen shot of an error

then the uninstaller just hung.
During the install I got the following screen shot of an error

and then the installer just hung, leaving this on screen

Using task manager I closed the hanging apps.

Just for testing I did thereafter try WinRar to see how that would install, and that did not provide any install/uninstall errors.

Hope the above info gives you some Idea of the errors and more technical screen shot of code errors help.

PS also briefly caught glimpse of some message (not exact wording as it was quick) ‘installer database does not have the required logic to’

Kind Regards
Paul.

[spwolf]

you can do this test - extract the pa installer, and run .msi file… does it work then?

[PBMCMLXXI]

Hi just caught me, off for weekend in a mo…

Just done as requested, extracted the setup file.
The .msi installed without any issues.

The integration/association still does not default correctly,
you have to right click and open with, choose default program, which when selected changes the icons and defaults ok. Doing so within PA did not.

Hope this helps :)

[spwolf]

coool… thanks!

[PBMCMLXXI]

Just provide an update: Seems quite a few things I have installed do not automatically pick up the default viewer/app icons. You click on example a .pdf and then it asks what .pdf viewer out of the ones installed you like to open it with.

Am sure MS will improve explorer functionality by the Beta.
Regarding PA not come across any further issues :)

[spwolf]

You can check this installer here:
http://www.powerarchiver.com/test/alpha120/powarc120103new.exe

[spwolf]

let us know if this installs in Win8.

thanks!

[PBMCMLXXI]

@spwolf:

let us know if this installs in Win8.

thanks!

Hi,
Just tested it on my VM for you. Unfortunately it sort of failed. It runs then stops with the error - after closing the error message it hangs on the final screen, removing backup files.
Hope this reply helps you.

Error screen as included.

Error copied:
[EXCEPTION_UNHANDLED] (0xc0000005) at address [0x77007075]

*** Stack Trace (x86) ***

[0x77007075] CoIncrementMTAUsage()
[0x77006f8b] CoIncrementMTAUsage()
[0x76fc22c0] ObjectStublessClient18()
[0x76fc11e3] ObjectStublessClient18()
[0x76fc0f8d] ObjectStublessClient18()
[0x76fc0cdc] ObjectStublessClient18()
[0x77092bce] NdrExtStubInitialize()
[0x743b9527] MsiSetOfflineContextW()
[0x743737d0] MsiProvideQualifiedComponentExA()
[0x743aadc6] MsiCloseAllHandles()
[0x743aa92b] MsiCloseAllHandles()
[0x743b1a48] MsiCloseHandle()
[0x00c24052] –—
[0x772c31b0] RtlInitializeExceptionChain()
[0x772c3183] RtlInitializeExceptionChain()

[spwolf]

thanks - we have reported this to our installer company.

[PBMCMLXXI]

No probs.
I have also just checked for you, as before - if the .msi is extracted that runs and installs fine.

The only proviso to that ‘installs fine’ is what I believe a W8 issue where certain icons don’t show until initially selected with the open with dialogue. Once windows is informed example .zip is to open with PowerArchiver the icon shows for .zip

There are a few programmes that this icon issue happens with, so I personally believe nothing at this stage of W8 the icon issue is nothing to worry about - I would be more concerned if it was Beta…

[spwolf]

@pjb:

Hi,
Just tested it on my VM for you. Unfortunately it sort of failed. It runs then stops with the error - after closing the error message it hangs on the final screen, removing backup files.
Hope this reply helps you.

Error screen as included.

Error copied:
[EXCEPTION_UNHANDLED] (0xc0000005) at address [0x77007075]

*** Stack Trace (x86) ***

[0x77007075] CoIncrementMTAUsage()
[0x77006f8b] CoIncrementMTAUsage()
[0x76fc22c0] ObjectStublessClient18()
[0x76fc11e3] ObjectStublessClient18()
[0x76fc0f8d] ObjectStublessClient18()
[0x76fc0cdc] ObjectStublessClient18()
[0x77092bce] NdrExtStubInitialize()
[0x743b9527] MsiSetOfflineContextW()
[0x743737d0] MsiProvideQualifiedComponentExA()
[0x743aadc6] MsiCloseAllHandles()
[0x743aa92b] MsiCloseAllHandles()
[0x743b1a48] MsiCloseHandle()
[0x00c24052] –—
[0x772c31b0] RtlInitializeExceptionChain()
[0x772c3183] RtlInitializeExceptionChain()

Can you try running setup.exe that is next to the. Msi when you extract setup?

Much appreciated?

[PBMCMLXXI]

Hi,
I have extracted the file, and then ran the setup as requested from the extracted file.
It looked like it might go through quicker & ok, but then it failed. At a glance same error as before:

[EXCEPTION_UNHANDLED] (0xc0000005) at address [0x761c7075]

*** Stack Trace (x86) ***

[0x761c7075] CoIncrementMTAUsage()
[0x761c6f8b] CoIncrementMTAUsage()
[0x761822c0] ObjectStublessClient18()
[0x761811e3] ObjectStublessClient18()
[0x76180f8d] ObjectStublessClient18()
[0x76180cdc] ObjectStublessClient18()
[0x76252bce] NdrExtStubInitialize()
[0x74839527] MsiSetOfflineContextW()
[0x747f37d0] MsiProvideQualifiedComponentExA()
[0x7482adc6] MsiCloseAllHandles()
[0x7482a92b] MsiCloseAllHandles()
[0x74831a48] MsiCloseHandle()
[0x00a04052] –—
[0x77d631b0] RtlInitializeExceptionChain()
[0x77d63183] RtlInitializeExceptionChain()

[spwolf]

thanks a lot!

[spwolf]

Hi,

Please check if this improves it:
http://www.powerarchiver.com/test/alpha120/powarc120202.exe

[RJWaring]

Just a quick thing i noticed… on a windows XP Pro SP3 OS.

When i downloaded 12.02.02… it said i didnt have admin rights… however, i do! so i uninstalled PowerArchiver and ran the Install again and it worked ok no issues…

So not sure if this is a bug, but it isnt allowing users to upgrade PA from Prior Versions.

EDIT: Just a quick note that on my Home Systerm Windows 7 Ultimate 32bit SP1 It updated the OS without an admin error message but then hung and prompted me to restart. After restart PA worked like a charm so no noticible curruption on install.

Sounds like the Install just needs updating, and checking on Older OS’s

[spwolf]

@Sir:

Just a quick thing i noticed… on a windows XP Pro SP3 OS.

When i downloaded 12.02.02… it said i didnt have admin rights… however, i do! so i uninstalled PowerArchiver and ran the Install again and it worked ok no issues…

So not sure if this is a bug, but it isnt allowing users to upgrade PA from Prior Versions.

anyone else had the same weird issue?

[Luxor]

@spwolf:

anyone else had the same weird issue?

No such problem here.

[moles42]

@spwolf:

anyone else had the same weird issue?

not ‘THAT’ particular message but I was forced to do a clean installation…
I tried on several occasions but it wouldn’t let me ‘upgrade’

[spwolf]

@moles42:

not ‘THAT’ particular message but I was forced to do a clean installation…
I tried on several occasions but it wouldn’t let me ‘upgrade’

well what error did you get?

[moles42]

can’t recall it in detail…very lengthy message which just indicated that I couldn’t install over a previously installed version…at the time I assumed you as the dev team had instigated a ‘clean’ installation only.

I realise now that this wasn’t the case…the clean installation however had no hiccups whatsoever.

I could probably recreate if you wish by reinstalling previous version ?

[spwolf]

@moles42:

can’t recall it in detail…very lengthy message which just indicated that I couldn’t install over a previously installed version…at the time I assumed you as the dev team had instigated a ‘clean’ installation only.

I realise now that this wasn’t the case…the clean installation however had no hiccups whatsoever.

I could probably recreate if you wish by reinstalling previous version ?

please do try! Works fine here… it shouldnt happen.

[moles42]

Did as requested and message did appear once again…see attached screenshot.

[spwolf]

ah, so what version did you have before?

[moles42]

v12.02.01

[spwolf]

i posted 12.02.01?

[moles42]

I had 12.02.01 and the error occurs when trying to install 12.02.02 over it

[spwolf]

thats fine, ivan probably forgot to change the installer version number, i dont remember posting .01 here… memory is bad these days!

[moles42]

here’s the offending Post….lol

http://www.powerarchiver.com/forums/showpost.php?p=27571&postcount=3

[PBMCMLXXI]

Hi sorry for the delay, only just seen it was updated.

Have tested powarc120202.exe on Windows 8 *64 and can confirm that: that installer worked well. The application installed without any errors.
The application works as it should. :)

As such this issue I believe is now resolved and as such I believe this topic can be now marked as ‘Fixed’

Many Thanks. :)