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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support

    Damaged Archive

    Tech Support
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    • V
      Vazebest last edited by

      Hi guys!

      I encrypted some files with password and after a little whilte tried to add 5 more files to the existing *.pae archive. Everything went fine and at the end I was asked if I want to save the changes to the old archive (with the new added files). Confirmed……and then NOT RESPONDING…and then when I tried to open the archive it thinks a little while, says decrypting and then stops and a message comes WRONG PASSWORD. And the password is correct. Is there a way to fix the archive now and save at least some of the files? I now that if it was .zip it would be possible to repair, but what about *.pae ?!? Please help! Thanks in advance to everyone!

      1 Reply Last reply Reply Quote 0
      • RJWaring
        RJWaring last edited by

        I’ve heard this kinda problem a few times ref encrypted archive’s & .pae’s being corrupted due to a crash during loading/exporting.

        And unfortunetly, I am not aware of anyone or any means to recover them nor from my knowlege does PowerArchiver have a tool that can repair their own format.

        I’m no conexware devleloper and with the latest version of PA being released soon its possible there have been some developments within that area.

        I wouldnt hold my hopes up. Sorry I couldnt give you any good advice.

        This is why I backup my files using online sources, thus if something goes wrong I can atleast revert to a historic version.

        V spwolf 2 Replies Last reply Reply Quote 0
        • V
          Vazebest @RJWaring last edited by

          Well, that’s really bad news. I don’t see a reason to use the power archiver since there are such unsolvable problems…

          Could you then please advise me where to store my files online safely. Thanks!

          RJWaring 1 Reply Last reply Reply Quote 0
          • RJWaring
            RJWaring @Vazebest last edited by

            @Vazebest:

            Well, that’s really bad news. I don’t see a reason to use the power archiver since there are such unsolvable problems…

            Could you then please advise me where to store my files online safely. Thanks!

            Reference towards the unsolved problems. I cant say there isnt a fix because there might be :) but my experience with things like Encrypted content is like with all other apps Desklock, Steganos, PGP of such i have used all of them and if during encryption / decryption there is a crash then the file can corrupt and due to the algorithems used being par-crpyted its very likely you cant recover it easily.

            Hense why I would create an encrypted file and back it up so if a version of an encrypted archive becomes corrupt you can revert to a previos version.

            I wouldnt hold frustration towards PowerArchiver as the same thing can happen with any Encrypted Archive.

            Reference towards Online Backup sources for me I use LiveDrive they seem to offer the cheapest price unlimited backup storage space for home users with FTP and shared permisions access via a custom web portal.

            ie you can setup a folder so friends & family can access authorised pictures, files, etc etc

            Obviosly, there are other providers :) but i’ve used most of them and personaly I trust livedrive.

            1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware @RJWaring last edited by

              @Sir:

              I’ve heard this kinda problem a few times ref encrypted archive’s & .pae’s being corrupted due to a crash during loading/exporting.

              huh?

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                @Vazebest:

                Hi guys!

                I encrypted some files with password and after a little whilte tried to add 5 more files to the existing *.pae archive. Everything went fine and at the end I was asked if I want to save the changes to the old archive (with the new added files). Confirmed……and then NOT RESPONDING…and then when I tried to open the archive it thinks a little while, says decrypting and then stops and a message comes WRONG PASSWORD. And the password is correct. Is there a way to fix the archive now and save at least some of the files? I now that if it was .zip it would be possible to repair, but what about *.pae ?!? Please help! Thanks in advance to everyone!

                it is not possible to repair corrupted encrypted files because they are encrypted and by nature that makes it impossible.

                This is first time i hear of someone’s archive being corrupted during update.

                What format did you use, zip pae?

                D 1 Reply Last reply Reply Quote 0
                • D
                  davidsplash @spwolf last edited by

                  what would be better would be to add some sort of protection to encrypted archives like pae so when it updates if there is a computer error it can be recovered

                  spwolf 1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware @davidsplash last edited by

                    @davidsplash:

                    what would be better would be to add some sort of protection to encrypted archives like pae so when it updates if there is a computer error it can be recovered

                    it cant be done, if it is encrypted, it means it is garbled, and when then it corrupts, there is no way to recover the corruption.

                    instead, i suggest that people shouldn’t encrypt things that are not important. Over the years we have seen people ask us about recovery of things like family pictures and final papers for university…

                    D RJWaring 2 Replies Last reply Reply Quote 0
                    • D
                      davidsplash @spwolf last edited by

                      What would be a good feature would be to enbcrypt the file but to not overright the last known good backup instead create a new file and then test the file and if it wortks ok then come up with a dialoge saying do u want to delete last backup of files

                      1 Reply Last reply Reply Quote 0
                      • RJWaring
                        RJWaring @spwolf last edited by

                        @spwolf:

                        it cant be done, if it is encrypted, it means it is garbled, and when then it corrupts, there is no way to recover the corruption.

                        instead, i suggest that people shouldn’t encrypt things that are not important. Over the years we have seen people ask us about recovery of things like family pictures and final papers for university…

                        I Cant really argue with spwolf on this.

                        The whole point of encryption is to make it very hard for human’s & computers to make sense of what is within that secured format.

                        Back when I worked for a government agency as a contracter they encrypted everything on the fly but on the occation the active session got currupt due to any number of regular reasons they rolled the session back by versions to a point of a default unlocked template. Also, there was a testing algorithm before boot to check that the encryption keys were stable.

                        For me personally, I pay a very small amount a month for unlimited backup’s & upto 30 versions of every file… Meaning I can roll back 30 versions of that particular file before im out of options.

                        So… what am i trying to say…

                        Encrypting is a method of scrambling source code so only a valid key can unlock it…

                        Backing up is a method of backing up a File or Folder and its contents.

                        The key is to use both methods to secure your data.

                        Its hard for Powerarchiver to tick both boxes as to encrypt and backup unlocked contents to the same drive isnt safe so PA give the user the option todo both and then move a backup to a wide array of options such as FTP, DVD or system location drive ie NAS drive or USB storage.

                        So if you are to encrypt a file then test it before deleting the source then if it works without issue back it up onto another drive, FTP, DVD etc etc…

                        That way you can continue to encrypt on your active session and if something goes wrong you have a backup else where.

                        D 1 Reply Last reply Reply Quote 0
                        • D
                          davidsplash @RJWaring last edited by

                          i agree you cant argue with the pfacts but you can help them by not overrighting last known good archive untill pa has actually checked the new archive is ok.

                          Basically i would like pa to do a tempory archive and then when it has made sure that archive is ok then overright the old archive.

                          1 Reply Last reply Reply Quote 0
                          • M
                            Mili conexware last edited by

                            did you use the same or different password for the newly added files?

                            A 1 Reply Last reply Reply Quote 0
                            • A
                              Alexandra376 @Mili last edited by

                              can i restor e corupt archive after extraction?

                              A 1 Reply Last reply Reply Quote 0
                              • A
                                Alexandra376 @Alexandra376 last edited by

                                i allredy fix the problem, thanks

                                1 Reply Last reply Reply Quote 0
                                • M
                                  Mili conexware last edited by

                                  Hi Alexandra,

                                  can you let us know some details?
                                  thanks!

                                  A 1 Reply Last reply Reply Quote 0
                                  • A
                                    aaron-wilson @Mili last edited by

                                    Many viruses also corrupt the files and even archives. If that is the case then upload the file to virustotal.com which scans the file with all antiviruses avaialble and presents a report.

                                    1 Reply Last reply Reply Quote 0
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