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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support

    Extraction problem

    Tech Support
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    • S
      Socrates Banned last edited by

      I am going to have to offer this post. However, I cannot send more information or do further testing right now. Sorry.

      I know this will not make you happy. For that reason, I almost didn’t offer the post at all. Yet on the off chance this might help some other user . . .

      I went back to 2010. I will try 2011 again after the full release is out and has gone through a couple of updates, perhaps late spring.

      Here’s why. Using 2011, even for the past week, has gotten my home and work computers out of sync – and I just discovered it. It will take some effort to determine exactly what files were not updated.

      I move files back and forth from home to work via archives, built by PBScripts.

      I just discovered early this morning that 2011 was not extracting all the files as it should. But there was no error message warning me of the problem. It just didn’t extract them. So I was not keeping the files in sync as I want.

      I know it wasn’t extracting pst files. I am fairly sure it wasn’t extracting at least some other files as well. But I am not certain.

      Once I uninstalled and reinstalled 2010, everything was fine. All the files extracted as exactly as they should.

      The plausible inference, is that 2011 has a glitch, or else that there is some obscure setting.

      BTW, I did have UAC elevation checked (I believe it is checked by default).

      Again, I just cannot do more right now other than offer this report.

      If this is more hassle to you than it is worth, let me know and, in the same circumstances, I will keep silent.

      My hope was that some other user might be able to see the problem as well, and help you find a solution.

      1 Reply Last reply Reply Quote 0
      • moles42
        moles42 Alpha Testers last edited by

        can’t say I’ve encountered anything of this nature since installing it buddy…done quite a bit of compressing and extracting but from what I can see all is working fine on that level of testing…if I do have a similar issue I will post back here.

        Windows 10 Pro x64
        Intel Core 2 Duo E6850 @ 3.00GHz
        4.00GB Dual-Channel DDR2 @ 399MHz
        NVIDIA GeForce GT 730

        1 Reply Last reply Reply Quote 0
        • RJWaring
          RJWaring last edited by

          I do remember experiencing transfer issues with PA 2011 during Alpha testing. This was reported and how we had to resolve this was going through all the settings again and applying.

          Now this resolved the issue for me, but not sure if its the same for you.

          spwolf 1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware last edited by

            @Socrates:

            Here’s why. Using 2011, even for the past week, has gotten my home and work computers out of sync – and I just discovered it. It will take some effort to determine exactly what files were not updated.

            I move files back and forth from home to work via archives, built by PBScripts.

            I just discovered early this morning that 2011 was not extracting all the files as it should. But there was no error message warning me of the problem. It just didn’t extract them. So I was not keeping the files in sync as I want.

            Can you send us an example archive?

            Did you have both computers using PA2011 or?

            Actual extraction engine should be the same as in 11.71 (with some updates that shouldnt have anything to do with extraction of files).

            1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware last edited by

              was it not compressing files properly or not extracting them? I assume you used PA 2011 backup via pbs for compressing and then PA 2011 for extracting?

              or did you use PA 2010 backup for compression and then PA 2011 for extracting?

              Also, what version of PA 2010?

              thanks a lot!

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware @RJWaring last edited by

                @Sir:

                I do remember experiencing transfer issues with PA 2011 during Alpha testing. This was reported and how we had to resolve this was going through all the settings again and applying.

                Now this resolved the issue for me, but not sure if its the same for you.

                what you had was old PBS not working in PA 2011 Backup… what he is reporting is that not all files are being compressed/extracted as they should.

                It could be million things, hard to say right now… could be something in the zip engine (although they should be very similar), there could be that one of the pbs settings is not applied and hence files are not filtered properly… or maybe it is extraction engine? :-)

                1 Reply Last reply Reply Quote 0
                • TBGBe
                  TBGBe last edited by

                  Unfortunately, without (at least) the PBS files socrates used; I don’t think there is much that can be tested/checked. The number of possible variations is daunting!

                  All we know is that the PBS files were used “to synchronise” between computers (Windows 7).

                  We can infer that the archive (unknown format) was created - maybe using some form of date/modification check, maybe not.
                  Then an extraction, again maybe checking/maybe not?
                  Unless someone else “stumbles” across the problem…

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    due to Luxor’s post in another thread, we found an issue with extracting selected folders and fixed what we could reproduce and what luxor could reproduce.

                    please check with 12.00.38 RC2, get it via patchbeam….

                    thanks!

                    S 1 Reply Last reply Reply Quote 0
                    • S
                      Socrates Banned @spwolf last edited by

                      I had a free half hour, so I did a test.

                      The central problem appears to be the handling of .pst files. (I think there might have been other problems too. But with the help of Luxor, you may have solved them.)

                      The problem, I now see, is not only – or even primarily – extraction, but how I use 2011 to built the archive. If my transfer archive includes my .pst file AND that PST file was open when PA copied it, then that file will not successfully extract to the other computer.

                      However, if I rebuild that archive when Outlook is closed (so VSS isn’t required), it copies . . . and extracts . . . the PST file just fine.

                      That suggests that VSS within PA does not successfully handle PST files.

                      The problem appears to be PA’s use of VSS since I have successfully copied PST files with at least two different programs using VSS.

                      That’s my best guess at the moment.

                      No time for more tests for a week or three.

                      Sorry.

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        to make PST work with VSS, you have to enable always use: .pst VSS option… otherwise it will not work properly.

                        Using VSS is slow, so we dont want to have (in PowerArchiver), option that will “always” use VSS because we make assumption that a lot of people will use it without need… thats why the option is there.

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware last edited by

                          to know that VSS has worked, you will get UAC prompt once VSS activates, that will elevate PA to Admin so UAC can be used.

                          S 1 Reply Last reply Reply Quote 0
                          • S
                            Socrates Banned @spwolf last edited by

                            I did have that option set (always use with .PST).

                            I did not get a pop up window for UAC elevation.

                            1 Reply Last reply Reply Quote 0
                            • M
                              Mili conexware last edited by

                              just did a backup on a 64bit machine, VSS enabled, Added outlook.pst to backup tracklist while outlook is open, clicked “Do Backup”, Uac appeared and clicked YES, in a few seconds compression started and all was fine.
                              Worked the same on a 32bit machine as well.

                              Do the other programs you tried VSS with show UAC?
                              can you try another locked file to see if it works with PA?

                              1 Reply Last reply Reply Quote 0
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