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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support

    7zip Problem

    Tech Support
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    • H
      HandsomeGuy last edited by

      :mad: When unzipping a 7zip file (.7z) containing many thousands of files, PowerArchiver just shuts down part way through without extracting all the files. This is really crap. I can’t believe that this was tested. :mad:

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        davidsplash last edited by

        can you post your 7zip file here. as for the comment i think its unfair. Well pa do not create the 7zipp dll that allows compnaies too extract or create 7zip files, so it most proably is a 7zip dll issue. Its a new format and is being developed. Thanks for reporting it but don’t blame pa as they have the best support for it outside of the 7zip file manager… Can the 7zip file manager work ok on your 7zip file if so it could be a adll or pa problem. which program created the 7zip file.

        To give no details of how you created it and what version of pa your using and what is contained in the file and not to upload it here for testing is vurtilaly imposible to determin the problem or even how to fix it. Bear this in mind when rubbishing something. What system are you using etc.

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        • A
          amh209 @davidsplash last edited by

          To add to David’s post, PA’s 7-zip support has been tested greatly by the many alpha users. 7-zip is very memory intensive archiving format. Like David said, without more information, it will be hard to help you. It would be helpful if you would post your system specs also.

          spwolf 1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware @amh209 last edited by

            Additionally, there are not many error messages incorporated into 7zip. What could have happened would be something like bad memory, bad hard drive, bad motherboard, no space, no space in temp folder, and probably many other things as well :-).

            First thing I always suspect is memory since WinXP is behaving bad when it gets out of memory and just shuts off applications randomly and 7zip is using a lot of memory.

            I know I tested it with some maximum 12 GB sized file and maximum of 120,000 files inside of it and it all went ok.

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            • H
              HandsomeGuy @spwolf last edited by

              Well guys, I know its not a problem with the 7zip file. How do I know this? Well, its simple really.

              The file was created with PA and contains 1,135 files and contains 8 main subdirectories and other subdirectories contained underneath these. Its certainly a LOT less than 120,000 files claimed to be tested. I can extract the files without problems using 7zip v4.13 Beta itself. I’m not even going to bother submitting the 7z file as any newly created archive with lots of files causes the same problem.

              I don’t think its memory issues, unless PA is getting its own memory usage stuffed as 7zip manager has no problems at all with extracting that, or any other, file. My machine is a P4 2.67GHz with 512MB RAM. Its running Win XP Pro.

              I don’t want to rubbish any program, and I do like PA. But when something like this happens, I don’t think you can say that its well tested. It might well be the 7zip DLL file, but if so, why doesn’t PA incorporate the latest DLL file and issue a new version of PA ASAP? I’ve known about this problem for a while, but I thought that it would be fixed in the latest version, but its been around since 7zip support was implemented.

              spwolf 1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware @HandsomeGuy last edited by

                @HandsomeGuy:

                Well guys, I know its not a problem with the 7zip file. How do I know this? Well, its simple really.

                The file was created with PA and contains 1,135 files and contains 8 main subdirectories and other subdirectories contained underneath these. Its certainly a LOT less than 120,000 files claimed to be tested. I can extract the files without problems using 7zip v4.13 Beta itself. I’m not even going to bother submitting the 7z file as any newly created archive with lots of files causes the same problem.

                I don’t think its memory issues, unless PA is getting its own memory usage stuffed as 7zip manager has no problems at all with extracting that, or any other, file. My machine is a P4 2.67GHz with 512MB RAM. Its running Win XP Pro.

                I don’t want to rubbish any program, and I do like PA. But when something like this happens, I don’t think you can say that its well tested. It might well be the 7zip DLL file, but if so, why doesn’t PA incorporate the latest DLL file and issue a new version of PA ASAP? I’ve known about this problem for a while, but I thought that it would be fixed in the latest version, but its been around since 7zip support was implemented.

                If you have had an issue with that since 7zip was implemented, then you should have reported it and it would have been fixed long time ago.

                If you do not report it, it will not be fixed.

                Now, you have to give us more information about the file since it certainly works fine here - we had 20 people testing that, and you are the first to report the issue out of more than a million of people who downloaded PA 9.xx so far.

                So please send us more info about the file.

                thanks,

                spwolf 1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @spwolf last edited by

                  • Also - step by step on how to reproduce the issue would be great.

                  thanks,

                  H 1 Reply Last reply Reply Quote 0
                  • H
                    HandsomeGuy @spwolf last edited by

                    Well, I don’t know how much more info I can give.

                    Step by step is this: I have maximum compression settings for 7zip archives and right click on a bunch of files and then choose compress.

                    Have you guys heard of X-Setup Pro? Well, if you have, then install v6.6 and then go into Program Files\X-Setup Pro and compress all the files and subdirectories under that folder into a .7z file. Then try and extract these files to a different folder (c:\test) and you’ll notice that part way through the extraction, PA closes and not all the files have been extracted.

                    Now that’s about as much detail as I can provide. If you follow these steps, I KNOW you’ll get the problem. I don’t understand how so many people haven’t come across the problem. I find it a little hard to believe, as I’ve had a lot of problems with extracting ANY .7z file that contains a lot of files.

                    spwolf M 2 Replies Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @HandsomeGuy last edited by

                      @HandsomeGuy:

                      Well, I don’t know how much more info I can give.

                      Step by step is this: I have maximum compression settings for 7zip archives and right click on a bunch of files and then choose compress.

                      Have you guys heard of X-Setup Pro? Well, if you have, then install v6.6 and then go into Program Files\X-Setup Pro and compress all the files and subdirectories under that folder into a .7z file. Then try and extract these files to a different folder (c:\test) and you’ll notice that part way through the extraction, PA closes and not all the files have been extracted.

                      Now that’s about as much detail as I can provide. If you follow these steps, I KNOW you’ll get the problem. I don’t understand how so many people haven’t come across the problem. I find it a little hard to believe, as I’ve had a lot of problems with extracting ANY .7z file that contains a lot of files.

                      So you are compressing via shell extensions, are you extracting via them as well? What exact extracting procedure did you use?

                      I did a quick test with folder with 3,000 files and everything worked fine, please provide more details, such as step by step reproduction of the issue.

                      thanks!

                      D 1 Reply Last reply Reply Quote 0
                      • D
                        davidsplash @spwolf last edited by

                        this bug is in some 7zip programs like ultimatezip perhaps he used that and then powerarchiver as they look similar and they use a similar setup routine

                        H 1 Reply Last reply Reply Quote 0
                        • H
                          HandsomeGuy @davidsplash last edited by

                          @davidsplash:

                          this bug is in some 7zip programs like ultimatezip perhaps he used that and then powerarchiver as they look similar and they use a similar setup routine

                          NO, I did NOT get confused. Besides, it’s pretty damn hard to get confused if you only have PowerArchiver and 7-Zip, and not UltimateZip installed.

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                          • M
                            mwb1100 @HandsomeGuy last edited by

                            @HandsomeGuy:

                            Have you guys heard of X-Setup Pro? Well, if you have, then install v6.6 and then go into Program Files\X-Setup Pro and compress all the files and subdirectories under that folder into a .7z file. Then try and extract these files to a different folder (c:\test) and you’ll notice that part way through the extraction, PA closes and not all the files have been extracted.

                            I tried doing this (with the latest X-Setup), and had no problems:

                            PowerArchiver version 7.20
                            X-Setup Pro version 7.1 (Eval) - this has 1040 files in 8 folders

                            I performed the archiving and extraction operations using the shell extensions (right mouse click).

                            I had the 7Zip compression set to ‘Ultra’

                            H 1 Reply Last reply Reply Quote 0
                            • H
                              HandsomeGuy @mwb1100 last edited by

                              @mwb1100:

                              I tried doing this (with the latest X-Setup), and had no problems:

                              PowerArchiver version 7.20
                              X-Setup Pro version 7.1 (Eval) - this has 1040 files in 8 folders

                              I performed the archiving and extraction operations using the shell extensions (right mouse click).

                              I had the 7Zip compression set to ‘Ultra’

                              Now I don’t know what to say to that. All I can say is that when I try that same operation, the problem occurs. But it does seem like there are numerous problems with the 7zip.dll file PA is using, so I’m sure I have a valid issue here.

                              A spwolf 2 Replies Last reply Reply Quote 0
                              • A
                                amh209 @HandsomeGuy last edited by

                                I’ve been testing the latest version. I 7-zip (ultra) a file with 5 folders and 967 files. Tested the file, tested fine. Uncompressed the file without any problems.

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                                • spwolf
                                  spwolf conexware @HandsomeGuy last edited by

                                  @HandsomeGuy:

                                  Now I don’t know what to say to that. All I can say is that when I try that same operation, the problem occurs. But it does seem like there are numerous problems with the 7zip.dll file PA is using, so I’m sure I have a valid issue here.

                                  eh, there were no “numerous” problems with 3.xx 7z dll, not many people reported issues but there were for sure some memory issues that we were able to reproduce.

                                  Maybe on your computer there were more obvious than on others for whatever reason that may be. Only solution was the update to 4.xx dll which required our side of code to be completly rewritten which is why it had to wait for 9.5.

                                  So it does not matter that it works on some computers, we know it didnt work on some for sure, and it works fine in 9.5, so only few days more :-).

                                  closing the thread. thanks!

                                  1 Reply Last reply Reply Quote 0
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