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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support

    Extracting files but no files exist??

    Tech Support
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    • B
      brian_bfs last edited by

      Hey there… Here is my issue. I have around 70gigs of PowerArchiver files… I start the extraction… I can see the folders being created, and can see the actual files being extracted. Thousands of JPGs, MOV, AVI, etc files that are flying by the status box during the extraction. Then after about 2 hours of extraction time, it completes… Yet, NO files showup or seem to exist???

      Am I missing something?

      1 Reply Last reply Reply Quote 0
      • Luxor
        Luxor Alpha Testers last edited by

        I don’t have an answer to your question. I’ll leave that to the right people. But could you add more info to help them.
        What is your OS?
        Where are you extracting the files to?
        Type of archive etc.

        Windows 10 Home 64-bit
        Intel Core i7 6700HQ @ 2.60GHz
        12.0GB Dual-Channel DDR3 @ 798MHz

        B 1 Reply Last reply Reply Quote 0
        • B
          brian_bfs @Luxor last edited by

          I will give as much info as I know. I am on Windows 7, and I have a PowerArchiver 10 archive that consists of 144 files marked Z1 - Z144. Each file is 700 megs. There is one other file called media.zip that is 305 megs. I am extracting starting from the 305 meg file. When I choose extract, it sorts the folder, lists 954.000 files. I choose to extract to my hard drive.

          The extraction process takes around 2.5 hours. In the status box, I can see where it says it is extracting the actual files. I see filenames… When it finishes, it correctly extracts every folder which is around 15-30k different folders…

          Problem is. The folders are there, but not a single file appears in any of the folders… Obviously we are talking a pretty large archive… But I see the files extracting correctly in the status window, but when all is said and done, no files are ever extracting.

          TBGBe 1 Reply Last reply Reply Quote 0
          • TBGBe
            TBGBe @brian_bfs last edited by

            @brian_bfs:

            I will give as much info as I know. I am on Windows 7, and I have a PowerArchiver 10 archive that consists of 144 files marked Z1 - Z144. Each file is 700 megs. There is one other file called media.zip that is 305 megs.

            Sorry, need a bit more.
            Do you mean Powerarchiver 10 or PowerArchiver 2010?
            If you open Help/About what is the version number?

            @brian_bfs:

            I am extracting starting from the 305 meg file. When I choose extract, it sorts the folder, lists 954.000 files. I choose to extract to my hard drive.

            Is this from within the PowerArchiver Window (GUI) or via the exporer context menu (right click on the zip file)?

            Have you tried to use PowerArchiver “test” function?

            @brian_bfs:

            The extraction process takes around 2.5 hours. In the status box, I can see where it says it is extracting the actual files. I see filenames. When it finishes, it correctly extracts every folder which is around 15-30k different folders.

            Problem is. The folders are there, but not a single file appears in any of the folders. Obviously we are talking a pretty large archive. But I see the files extracting correctly in the status window, but when all is said and done, no files are ever extracting.

            OK - the problem is clear, but not necessarily the cause.

            Don’t take it the wrong way but we will assume that you have enough free disk space for the uncompression (about 100 GB) :D

            TBGBe 2 Replies Last reply Reply Quote 0
            • TBGBe
              TBGBe @TBGBe last edited by

              Another thing - are the folder and/or filenames using “Unicode” characters (eg non-english language characters)?

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                one million files ;-).

                Was the archive also created with PA2010?

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware last edited by

                  additionally, it would be swell to know what settings were used to create archive, so we can try to reproduce the issue… I am assuming uploading archive is out of question ;-).

                  B 1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    and definitely check how much free space is there in temp and destination drive.

                    1 Reply Last reply Reply Quote 0
                    • B
                      brian_bfs @spwolf last edited by

                      I can find out what it was created with. My web developer created it from my Windows web server, which is why it is so huge.

                      Uploading it somewhere would be impossible. It took me like 2.5 days to grab the files using broadband.

                      I might not have enough disk space to open it to be honest… I have around 154 gigs of free space, so I was really kind of assuming I had enough space. I figured that during the entire 2.5 hours of extraction time, that as I was watching the filenames being extracted in the progress window, that some files would write, even if I eventually ran out of disk space. The folders were being written, just not the files.

                      I do appreciate everyone’s help on this. You have no idea how valuable these files are, and I have no backup other than this powerarchiver files that currently… don’t seem to want to extract.

                      1 Reply Last reply Reply Quote 0
                      • B
                        brian_bfs last edited by

                        and to followup. I never get any sort of error message. It finishes to extraction complete to 100% without any sort of error. It just returns cleaning to the PowerArchiver 2010 program when complete.

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware last edited by

                          it is hard to say like this - maybe also some kind of permissions issue, what OS do you use?

                          1 Reply Last reply Reply Quote 0
                          • B
                            brian_bfs last edited by

                            It is installed on Windows 7… extracting to my internal hard drive… It would not bother me as much as it does if I got some sort of error message, or if I didnt see the actual files flying by during the extraction process in the progress window… I mean literally I see the correct files… but they never actually write to the drive… I know I have said that a million times… Just so frustrating on files that are so darn important.

                            TBGBe 1 Reply Last reply Reply Quote 0
                            • TBGBe
                              TBGBe @brian_bfs last edited by

                              What happens if you try a partial extraction - e.g. just one folder?

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                did you try starting PA as administrator? maybe it is some kind of permissions issue (you should get error with it but….).

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  or just one file…. small file.

                                  B 1 Reply Last reply Reply Quote 0
                                  • B
                                    brian_bfs @spwolf last edited by

                                    The problem is. .that even though my computer has 3 gigs of RAM, which I guess really is not a lot anymore, and it is such a huge number of archived files and a huge size PA tends to “stop responding” every once in awhile. It sticks so to speak, but then starts running without issues…

                                    So maybe it is a size or ram issue on my end… But the folders seem to write fine… just not the files… In theory, I assume that it should write the files in the folder, after the folder is created, and then move to the next folder…

                                    Maybe I am wrong…

                                    But you have no idea how much I need these files… Could I be better off using a command prompt version of the software?

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      You need to do this:
                                      1. Start PA2010 by right clicking on PA icon and selecting Run As Administrator
                                      2. Select single file and select extract to> Desktop.

                                      Just let it work. Since there are million files in archive, it might appear as if PA is not responding, but it is actually working in the background.

                                      So just leave it be and let us know if that file has been extracted properly and we will go from there.

                                      thanks,

                                      1 Reply Last reply Reply Quote 0
                                      • TBGBe
                                        TBGBe @TBGBe last edited by

                                        As we don’t have access to your archive and (as far as I know as another user) are unaware of existing problems which would cause this, you will have to help by answering what might appear to be “silly” or “non-relevant” questions - please be patient.

                                        P.S. Be sure you have a copy of the archive for safety.

                                        Still might be relevant
                                        @TBGBe:

                                        Do you mean Powerarchiver 10 or PowerArchiver 2010?
                                        If you open Help/About what is the version number?

                                        P.S. 3GB ram should be plenty (even with Windows 7) :p
                                        But with such a large archive things will appear to “hang” occaisionally - don’t “kill” PA, let it run.

                                        B 1 Reply Last reply Reply Quote 0
                                        • B
                                          brian_bfs @TBGBe last edited by

                                          Believe me, I have no problem answering questions that are silly. Right now I will answer any question you ask including my eye color to get this archive opened. I tried opening that way, and PA hung for 9 hours and never moved. When I say moved, I mean the progress bars never go above 0%… So I think that technique did end up freezing it up. I cant imagine 0% progress for 9 hours is working. Also for whatever it is worth, when I go into task manager to close it down. (I have done this more than once while trying to extract this) It is showing memory usage for PA between 800megs and 1.4 gigs of RAM being used.

                                          Again I dont know if that has any bearing. The next thing I will try is to hook up an external drive with 1TB free and see if maybe it is a harddrive space issue.

                                          I can attach some screenshots of the progress bar during actual extraction if that helps at all.

                                          Brian

                                          spwolf 1 Reply Last reply Reply Quote 0
                                          • RJWaring
                                            RJWaring last edited by

                                            It Might be worth you uninstalling PowerArchiver, deleting the Program Folders and Registry Values if you are comfortable in that and then reinstall the latest stable version.

                                            That has helped some people in the past with issues like this. Obviosly that was them and not you but if you have not tried this method already just give it a go.

                                            1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware @brian_bfs last edited by

                                              @brian_bfs:

                                              Believe me, I have no problem answering questions that are silly. Right now I will answer any question you ask including my eye color to get this archive opened. I tried opening that way, and PA hung for 9 hours and never moved. When I say moved, I mean the progress bars never go above 0%… So I think that technique did end up freezing it up. I cant imagine 0% progress for 9 hours is working. Also for whatever it is worth, when I go into task manager to close it down. (I have done this more than once while trying to extract this) It is showing memory usage for PA between 800megs and 1.4 gigs of RAM being used.

                                              Again I dont know if that has any bearing. The next thing I will try is to hook up an external drive with 1TB free and see if maybe it is a harddrive space issue.

                                              I can attach some screenshots of the progress bar during actual extraction if that helps at all.

                                              Brian

                                              Might want to try with PACL to external drive… Use paext.exe and it will show you list of commands and examples. Download it from download page.

                                              A 1 Reply Last reply Reply Quote 0
                                              • A
                                                Andrea @spwolf last edited by

                                                The issue in this thread is actually my issue and I’d love to bounce some more ideas off of you guys to see if I can resolve my problem.

                                                I’m on Windows 7 and PowerArchiver 2010. The archive was also created with PA2010.

                                                I have 6GBs of RAM and I am only trying to move a few files from the archive, so I know I have enough space for that. Unless someone can confirm that I need to have space for all the files on the archive before I can move even one file?

                                                I am able to load the main zip file and see the folders and files within that archive. I can even drag just one file from the archive into a new folder on my hard drive. I can preview all the files in the archive.

                                                However, if I try to move say, 5 files, I end up with the same issue described above – 0% progress and Not Responding. Each time I try to restart the process, it takes 15-20 minutes to get the archive open and I try again with the same result.

                                                1 Reply Last reply Reply Quote 0
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