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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support

    Issue with extracting ZIP file

    Tech Support
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    • A
      alex_rus last edited by

      Hi,
      I have the following issue with PA 9.1:
      I have created zip file, it contains about 27 000 files and about 300 directories/subdirectories and its size is about 900 MB. Basically I have archived “Documents and Settings” dir.
      While arching it, PA said that there were some files with to long paths so it created log where it showed which files were not added - that’s OK. I’ve tested the archive with TEST option - no errors in archive. When I decided to extract this archive near the end (about 97%) PA said that there were an error - too long paths and no files were extracted. Here is example:

      My “Documents and Settings” contains the following subdirs:
      USER1
      USER2
      USER3
      USER4
      USER5

      The main data (Outlook express, My documents and so on) is in dir USER5.
      the error happens while extracting subdir USER5 so, no data at ALL :( were extracted for this dir.
      As I understand this happens because PA extracts to TEMP dir and as there is an error while extracting subdir USER5, PA just break extraction process and doesn’t copy extracted files from TEMP dir. To extract the files I had to use WinRAR 3.41 which extracted archive without problems and just at the end created log showing which files were not extracted (there were about 10 files with very long paths which were not extracted).

      So there are two questions:

      1. Is it possible to make PA extract archive in any way, and just create log file at the end which shows what files were not extracted, as WinRAR does? As it’s very time consuming (about 10-15 min to extract this file even on DUAL XEON PC)
      2. Why while making TEST the error with long paths were not showed? Because basically, I don’t care that CRC is good but I can’t extract files (which are in archive) as they have too long paths.

      P.S. I’ve extracted my archive in dir “C:\1”.

      With best regards,
      Alexander

      1 Reply Last reply Reply Quote 0
      • D
        deipotent last edited by

        How long are the paths that fail (ie. how many characters) ?

        A 1 Reply Last reply Reply Quote 0
        • A
          alex_rus @deipotent last edited by

          Hi,
          too long paths which?
          Which were not extracted or which were not added?
          Basically they were about 260 characters and as I know this is maximum to ZIP.

          here is sample file 1111111111.zip,
          if you see there are three files: 160.txt, 170.txt and 11111111111111111111111111111.txt
          if you test this file - no errors, but if you try to extract file at least at C:\1 as extract to 1111111111 no files at all will be extracted and no error message will be displayed. I don’t see reasons why files 160.txt and 170.txt can’t be extracted and for 11111111111111111111111111111.txt create log which will show that this file is not extracted.

          Alexander

          spwolf 1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware @alex_rus last edited by

            I think 255 is Windows limitation actually, which is where the problem might be.

            What happens if you go to the PowerArchiver> Options> Config.> Misc.> Speed>
            and check option called “Use current folder as temp”?

            We will check it out for 9.2 and see what we can do about it to give you an option to keep these files. I have to test it before giving you solution but you might want to try that current folder as temp option since it might let you keep the files.

            thanks,

            D 1 Reply Last reply Reply Quote 0
            • D
              deipotent @spwolf last edited by

              The Windows SDK docs list it as being 255 or 256 (can’t remember off-hand), but from experience I know that most Windows file functions actually only allow a maximum of approx 230-235 chars. So much for the definitive documentation eh ??? Although to be fair it’s the Windows code itself that is at fault rather than the documentation.

              A 1 Reply Last reply Reply Quote 0
              • A
                alex_rus @deipotent last edited by

                Hi,
                If i use PowerArchiver> Options> Config.> Misc.> Speed> and check option called “Use current folder as temp”, then close to the end the PA writes that file xxxxxx.xxx is in use and breakes decompressing. At the same time WinRar (as i wrote) didn’t produce this error with this archive. What can be an issue?

                Alexander

                spwolf 1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @alex_rus last edited by

                  What file was in use? Was it opened?

                  A 1 Reply Last reply Reply Quote 0
                  • A
                    alex_rus @spwolf last edited by

                    Hi,
                    this file is in archive and of course it wasn’t open.
                    As i said above i have compressed “Documents and Settings” folder (size is about 900 Mb in archive and about 27000 files). There is no any opened files, or something like that - only standard applications which run in background on Windows 2003. I use PowerArchiver> Options> Config.> Misc.> Speed> and checked option called “Use current folder as temp”. When I start extract this archive at about 97% the PA writes that file xxxxxx.xxx is in use, and cancel decompressing, that is VERY bad, as this file in in folder which contains all necessary files but as there is an error in extraction process none of the files are copied. At the same time WinRAR doesn’t produce this type of error. If interesting, on Saturday I can post screenshot of message displayed and screenshot which shows that the file is in archive.

                    Alexander

                    spwolf 1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @alex_rus last edited by

                      I think I have found something probably related to this, when I was testing something else. Try extracting an filename with long, long path in that archive and see what happens. Does it report error with that file or some other?

                      A 1 Reply Last reply Reply Quote 0
                      • A
                        alex_rus @spwolf last edited by

                        Hi,
                        yes, the issue with file in use is with file with long path. Will be any solution regarding how to extract such archives? May be at least add option to extract archive in any case (not to break decompressing) and report in log file what files were not extracted?

                        Alexander

                        spwolf 1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware @alex_rus last edited by

                          We will check it out a bit futher - there is an bug there that does not allow PA to extract/open files that are smaller than windows limitation of 255 character (which is zip limitation as well), and this is what you are actually experiencing. I am not sure what exactly is current PA’s limit, it seems greater than 220 characters and less than 250. We will check it out more and fix it in one of the future revisions (but probably not the one this week since we need more time to test if we did not brake something else).

                          thanks for the report.

                          1 Reply Last reply Reply Quote 0
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                            Kirk_Smith Banned last edited by

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