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    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support

    PA and Kaspersky 2010

    Tech Support
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    • drteeth
      drteeth last edited by

      Hi,

      When Win 7 was in beta as well as Kaspersky anti-virus (KAV), I reported an issue where PA took seconds to close. It turned out to be a reaction between the two programs and the situation improved with a KAV update.

      The problem is back with the release of KAV and only affects PA here.

      When PA is trying to close, the quick access toolbar is replaced by “zna (not responding)” - screen shot attached.

      Is there anything you can do? I’m prepared to leave KAV if you cannot or it is too much trouble.

      Cheers

      DrT
      attachment_t_4325_0_pa_cr.jpg

      1 Reply Last reply Reply Quote 0
      • M
        Mili conexware last edited by

        Kaspersky has been notified as other users of the curretn have reported the same issue with Kaspersky.

        We’re hoping they’ll take care of it.

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          we are trying to contact them about the issue so they can fix it… apperantly, KAV does not like PA writing the registry, this is what is being slowed down, even if you turn off KAV (but leave it installed) or whitelist PA.

          drteeth 1 Reply Last reply Reply Quote 0
          • drteeth
            drteeth @spwolf last edited by

            @spwolf:

            we are trying to contact them about the issue so they can fix it… apperantly, KAV does not like PA writing the registry, this is what is being slowed down, even if you turn off KAV (but leave it installed) or whitelist PA.

            That’s what the registry is for, to be written to (amongst other things). I’d be VERY interested in how Kaspersky deals with this…I do not want to deal with a company that cannot fix issues with other software.

            Regards

            DrT

            UPDATE: issue seems to have been fixed with latest hotfix. It’s the ‘b’ in the attached shot…need to reboot to apply it but Kaspersky will not request it.
            attachment_p_21043_0_kavab.jpg

            1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware last edited by

              cool :)

              1 Reply Last reply Reply Quote 0
              • M
                markdigi last edited by

                Hey all,

                I’m not too sure about this problem really, it would seem my Powerarchiver (im on the latest version) has a problem with closing or shutting itself down.

                When extracting via shell or opening the program everything runs fine.
                However when I click the “Close” X button instead of closing instantly it hangs for about 20second, going into not responding. I also noticed after clicking close the CPU maxed out at 100%.

                Any idea what this might be? Im running Windows 7 and latest versions, dont think I had this issue when was running it on XP. Are there any “cleanups” or “unloading” processes that it runs though when its closed that could be showing it down?

                Anyways hope you can fix as it is slowing down the process of jumping in and out of multiple zip files.

                If you need any more info or if anyone else has found this please say.

                I M spwolf 4 Replies Last reply Reply Quote 0
                • I
                  infimum @markdigi last edited by

                  No such problem on my Win7 32bit.
                  You could run Process Monitor to see what is going on.
                  http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

                  Cheers.

                  1 Reply Last reply Reply Quote 0
                  • M
                    Mili conexware @markdigi last edited by

                    Also, which anti virus software are you running?

                    M K 2 Replies Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @markdigi last edited by

                      also send us your reg key at HKCU\Sotware\PowerArchiver, zipped, to support at conexware . com.

                      thanks!

                      1 Reply Last reply Reply Quote 0
                      • M
                        markdigi @Mili last edited by

                        Im running Kaspersky Internet Security 2010 however the problem still happens when this is closed/exited/completly unloaded from the processes.

                        As for process monitor this revealed alot more information. I could post the output if requested but it is a bit long. However from the looks of things the it looks like its accessing and changing a lot of registry values.

                        Mainly the subkeys for Stats, Columns, General, Shellex and Profiles are being accessed/edited . From start to finish the close time on the program is 35 seconds.

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware @markdigi last edited by

                          You need to update Kaspersky to patch b I believe and then restart your computer. Their patch b fixed this issue with PowerArchiver.

                          M 1 Reply Last reply Reply Quote 0
                          • M
                            markdigi @spwolf last edited by

                            Nope, already have that patch installed, its also a note that this issue has been across the last couple of powerarchiver versions and i suppose the last couple of antivirus versions as well, all of which auto update.

                            I have sent an email to the support inbox (ref 4370 for quickfind) with the reg keys and the process manager log files for powerarchiver processes from when the “Close” button is pressed. Hope they help.

                            spwolf 1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware @markdigi last edited by

                              @markdigi:

                              Nope, already have that patch installed, its also a note that this issue has been across the last couple of powerarchiver versions and i suppose the last couple of antivirus versions as well, all of which auto update.

                              I have sent an email to the support inbox (ref 4370 for quickfind) with the reg keys and the process manager log files for powerarchiver processes from when the “Close” button is pressed. Hope they help.

                              yeah, and Kaspersky fixed that issue last week ;-). Are you sure you restarted your computer after installation? Because Kaspersky update wont be completed until restart is done.

                              What language version are you using? English?

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                merged with previous kaspersky thread…

                                M 1 Reply Last reply Reply Quote 0
                                • M
                                  markdigi @spwolf last edited by

                                  Yep, restart it daily, it seems like the same issue tho, even from the log files with the registy and kaspersky being turned off, I noticed the zna thing after saw the screenshot too.

                                  Yes Im on the English version 9.0.0.736(a.b) however the only diff I could see would be that I am running Kaspersky “Internet Security” rather than just the antivirus although version numbers are identical :confused:

                                  Guess the issue should be re-raised with them then…

                                  1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware last edited by

                                    you can not turn off kaspersky as easily as that - you have to uninstall it for it to not work… So even if you “turn it off”, or whitelist PA, it will cause still the same issue.

                                    We have had users reporting it for Internet Security as well, and they said it has been fixed.

                                    Maybe it got “broken” again? drteeth are you having issue with kaspersky again?

                                    drteeth 1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      i will ask these users that reported it to support as well, to see if Internet Security has been fixed, or maybe that was not fixed originally.

                                      1 Reply Last reply Reply Quote 0
                                      • drteeth
                                        drteeth @spwolf last edited by

                                        @spwolf:

                                        you can not turn off kaspersky as easily as that - you have to uninstall it for it to not work… So even if you “turn it off”, or whitelist PA, it will cause still the same issue.

                                        We have had users reporting it for Internet Security as well, and they said it has been fixed.

                                        Maybe it got “broken” again? drteeth are you having issue with kaspersky again?

                                        Hi,

                                        Still okay here.

                                        DrT

                                        1 Reply Last reply Reply Quote 0
                                        • K
                                          Kelidryslesse @Mili last edited by

                                          hot topic
                                          here I found the video here
                                          http://larchik.net/-cherepaha-video-Russia-Moscow
                                          turtle , weighing 1000 kg can it be?

                                          1 Reply Last reply Reply Quote 0
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